A Customer Account Executive will analyze the customer’s requirement and promote the company’s product. A well-drafted Customer Account Executive Resume mentions the following duties and tasks – creating a detailed business plan and facilitating goal achievement, managing the entire sales cycle, finding clients and securing deals, unearthing new sales chances through solid networking techniques, turning prospects into long-term partnership, presenting products to clients, providing after-sales support, contacting customers frequently to understand their needs, and responding to complaints and issues.
The job will suit those who can depict the following qualifications – strong presentation and negotiation skills, good spoken and written communication skills, confidence and persuasive skills, knowledge of market research and negotiation principles, knowledge of CRM, and a good business sense. Many employers want their applicants to be qualified to degree or at least HND level.
Objective : A variety of work experience that is both broad and progressive. Demonstrated abilities include answering phones, customer service, computer skills, mechanical maintenance, outside labor, and food prep. I'm highly motivated, deadline oriented, self-starter who handles stress well and has excellent problem solving skills and communication abilities. I also excel in individual and group efforts.
Skills : Power Point, Windows.
Description :
Answering billing questions from customer phone calls.
Answering questions about products, prices and features of our products.
Helping customers troubleshoot problems with services.
Selling additional products and features to qualified clients.
Promoting a positive attitude on my team to continue to improve the opinion of Comcast's Customer Service Dept.
Exceeding expectations of the goals set by management.
Working in conjunction with management and other departments to solve complex issues with service and billing.
Experience
0-2 Years
Level
Entry Level
Education
Business Administration
Customer Account Executive II Resume
Headline : Seeking a Customer Account Executive II position as account management or project coordination to lead, coordinate and manage Customer accounts where my extensive Customer service experience can be utilized to improve Customer satisfaction.
Skills : Customer Service, Manages Projects Effectively, Meets Deadlines, Teaches/Trains New Associates, Manages Conflicts,Enforces Policies,Assesses All Situations, Uses Time Efficiently.Solves Customer Issues, Works Well With Others,Fast Learner,Cooperative, Accepts Responsibility.
Description :
Duties are for the overall management of customer and company relationships.
This was a one-stop operation handling all network installations, repair needs and the installation and care of all equipment.
Billing for all services as well as initiating credits and debits as required.
Teaming with the Sales Team, Engineers and a national turn up teams for the installation of services.
Providing customer satisfaction and the accuracy of all services the primary concerns.
XO Customer Service Representative - Customer Account and Order Coordinator Large and Small business customer concerns resolutions effectively entered and provisioned telephone orders and all other telephony related products.
Monitored and tracked all orders for accuracy from start to finish.
Maintained customers base by providing direct customer service via telephone and email.
Experience
5-7 Years
Level
Consultant
Education
Business Management
Customer Account Executive Retention Resume
Summary : Customer Account Executive Retention who possesses over 4 years of experience assisting network administration with installing, troubleshooting and delivering network resources, as well as providing end user support for hardware, software and network access issues. Team oriented and ability to work independently, I possess persistent technical problem solving in tackling challenging issues.
Skills : Troubleshoot, Planning Skills.
Description :
Comcast Cable is the third largest cable company in America which supplies high speed internet, digital voice phone service and cable television video services.
Account Management, processing of orders for service and customer retention.
Processing new accounts, porting of phone service, and truck rolls to restore and install service.
Assisted customers in interpreting monthly billing and completed customer bill payments via phone.
Processing fulfillment requests and self installations kits as requested.
Upselling of products and services processing upgrades and sidegrades as requested.
Troubleshooting cable television services and home networking in order to reduce truck rolls.
Experience
7-10 Years
Level
Management
Education
Diploma
Customer Account Executive Billing Resume
Objective : Objective is to find a company where I can hone my skills stay long term and have the opportunity for advancement. I would like the opportunity to utilize my skills and expertise to be key part of a company and add their growth and success.
Skills : Microsoft Office, Developing Skills.
Description :
Verified and pre-qualified customer for cable, internet and phone service.
Provided high quality and efficient customer support with one call resolution to bill inquiries, troubleshooting to all equipment and miscellaneous complaints.
Evaluated the customers need to offer and up-sale the customer on all services.
Granted extensions, applied credit card and check payments over the phone.
Sold services to customers such as cellular phone service, handset insurance and long distance.
Monitored new hires in all areas of their daily assignments and conducted daily one on ones.
Trained, novitiate, develop, coached and mentored new hire class into a cohesive unit to increase productivity.
Coached and trained all new hires to open, probe, support customer needs and to close business.
Experience
2-5 Years
Level
Junior
Education
GED
Customer Account Executive & Sales Resume
Objective : Demonstrated achiever with exceptional knowledge of customer service. Skilled at learning new concepts quickly, working well under pressure, and working in a team environment. Enthusiastic and experienced in several areas.
Addressed and resolved customer product complaints empathetically and professionally.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer issues.
Referred unresolved customer grievances to designated departments for further investigation.
Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Corrected errors and discrepancies on customers billing statements as necessary.
Gave good oral and written communication skills, with ability to articulate relevant information and directions in an organized and concise manner.
Explains billing cycles, processes, and prorates effectively to ensure that customers understand their statements.
Experience
0-2 Years
Level
Entry Level
Education
Diploma
Customer Account Executive III Resume
Objective : To obtain an entry level position in Technical or Customer support with an opportunity for advancement. Secret Clearance MCP Certified.
Skills : Studying for my appraiser trainee Licence in Delware.
Description :
Handle high volume of calls, covering full range of customer services in a prompt and professional manner, obtaining all information for resolution of transaction.
Answer customer questions regarding billing, service problems, products and features.
Assist customers with installation of services, handle billing issues.
Target customer interest with a variety of product and service resolution.
Ensure quality service through accuracy and commitment to first call resolution.
Collect and analyze information and perform diagnostic troubleshooting tasks.
Obtain assistance from Supervisor for complex inquiries.
Experience
2-5 Years
Level
Junior
Education
Diploma
Inbound sales Customer Account Executive Resume
Summary : Dynamic worker with consistent performance through customer service, communication skills, team building, company policies and continuous performance improvement. Works with an adaptable personality, enthusiasm and skills to bring a positive attitude to any work environment. Excellent work ethic when under pressure and given multiple tasks. Interested in expanding work experience to gain more knowledge of different fields of work.
Skills : Sales, Customer Service, CRM Software, MS Office.
Description :
Handle customer inquiries, complaints, billing questions and payment extension/service requests.
Calm angry callers, repair trust, Technical Support.Responsible for providing technical support for high speed internet, video, and phone problems via phone, email and/or messaging.
Troubleshoots hardware and software issues.
Provides technical assistance to ensure a positive customer experience.
Ensures adherence to the Comcast Quality Experience.
Highlights of Contribution: Provides a full range of customer service for Comcast high speed Internet, video, and phone products in prompt, efficient and professional manner.
Demonstrates listening and analytical skills, with the ability to obtain key information and resolve complex service problems and provides customer education.
Troubleshooting for PC/ browser/ email/ personal webpage/ connectivity firewall/ router/ and provides customer education.
Objective : To obtain a position that will utilize my skills, abilities and experience to contribute to the company's success. Maintain a positive work environment for Employer, and other associates on a daily basis.
Skills : Passionate, Caring, Patience, Reliable, Typing skills, Fast learner, Active Listening, Service Orientation, Social Perceptiveness, Critical Thinking, Monitoring.
Description :
Serve as an account executive to all existing and new Comcast customers.
Provide the customers service by representing myself as a Comcast advocate with regards to billing, sales, technical troubleshooting, policies and procedures, new technology and products.
Offer new products, probe customers for additional services and sell the value by implementing a savings compared to competitors.
Meet and exceed monthly close rate percentages.
Build rapport with follow-up contact and confirmation emails.
Resolve escalated issues and provide customers with options through different sources of contact when regarding service problems and billing inquiries.
Maintain statistics (including average handle time, first call resolution, close rates, work order accuracy, internal productivity, and adherence.
Utilize Microsoft Outlook daily, Microsoft Word, and several Comcast Cable applications.
Experience
2-5 Years
Level
Junior
Education
GED
Customer Account Executive Resume
Objective : As a Customer Account Executive, Responsible for Communicating with customer, internal and external, on a daily basis by phone, email, and private messaging to answer questions regarding their accounts, payments and all items related to billing.
Skills : Training, Admissions, Leadership, Microsoft Office.
Description :
Handles large volume of incoming telephone calls, covering full range of customer services in a prompt and professional manner, obtaining all information for resolution of transaction.
Answers customer questions regarding Comcast Digital Voice and High Speed service product.
Ability to troubleshoot Advance Product inquiries from our customers through out the Southeast.
Prepare work orders for service appointment requests after determining if field visit is required and ensure appropriate follow-up procedures are met.
Demonstrate a solid understanding of our various products and services to ensure an accurate description is provided to customers ensuring quality sales and retention.
Utilizes online tools for analyzing customer issues, poll outage website to determine frequency in areas impacted.
Provides details of serviceable areas not accurately tracking in databases and ensures systems are updated.
Experience
2-5 Years
Level
Executive
Education
MA In Management
Customer Account Executive Resume
Objective : Customer Account Executive with 5+ years of experience in Verifying minute details on purchase orders - pricing/discounts/stock availability/ship and cancel dates/terms/routing instructions/labeling requirements Learn and understand freight options.
Skills : Accounting, Leadership.
Description :
To communicate and collaborate with sales representatives, vendors and customers.
Process sales orders accurately and timely.
Manage inventory availability for key customers.
Communicate with purchasing and factories.
Communicate with account logistics departments.
Learn and understand import/export process to include harmonize tariff codes, international trade laws, taxes and currency exchange.
Receive phone calls and input orders via phone, fax, email, or website.
Experience
2-5 Years
Level
Junior
Education
MS
Customer Account Executive I Resume
Objective : Creative and motivated problem solver and communicator. Experienced in Customer Service, as well as Advertising Copywriting. Savvy language and people skills. Leader in both a teaching and coaching environment.
Provided a full range of customer service for television product in a prompt, efficient, and professional manner.
Demonstrated listening and analytical skills, with the ability to obtain key information and resolve complex service problems with first call resolution.
Demonstrated knowledge of installing and troubleshooting cable television.
Communicated courteously and pro-actively to learn customers short-term and long-term needs and understands issues from customers position.
Developed promotional events to boost team morale and statistics.
Assisted with Team Leader with employee developmental tools.
Proctored team meetings, introduced new products, policies, and procedure.
Assisted with training teammates on new procedures for products and individual results.
Experience
0-2 Years
Level
Entry Level
Education
AA Elementary Education K
Customer Account Executive Resume
Objective : Diligent and versatile worker with a background in Business looking to expand Logistics training into solid experience that will give employers work that is done efficiently and effectively.
Skills : Microsoft Office, Logistics, Freight services.
Description :
Performed freight brokerage services according to company and government regulations.
Developed new sales strategies according to current market trends to meet revenue targets.
Contacted current and potential clients for new business opportunities and to develop a strong book of business.
Processed spot requests and RFQs (Requests for Quotes) for prospect clients.
Professional proficiency in using B2B and EDI programs.
Managed 40 plus pickups and deliveries for clients on a weekly basis.
Negotiated contracts and pricing agreements with shippers and dispatchers to identify qualified carriers.
Met with current clients to discuss improvements of their logistics operations.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Science
Customer Account Executive III Resume
Headline : Eight years experience in Sales and Business Management. Seven years experience in Higher Education Seven years experience in Recruiting Six years experience in Training An organized and detail-oriented individual, able to prioritize tasks effectively to ensure timely project completion. A flexible professional who enjoys learning new skills and quickly adapts to procedural changes. Proficient in MS Word, MS Excel, MS Outlook, MS Access and PowerPoint.
Skills : Microsoft Word, Outlook, Publisher, Photoshop, InDesign, Excel And Powerpoint.
Description :
Assisted customers through inbound calls averaging 45-50 calls daily.
Described product to customers and accurately explained details and care of merchandise.
Investigated and resolved customers inquires and complaints in a timely and empathetic manner.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Executed in-season pricing strategies, including promotions and markdowns to reach financial targets of number.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Directed calls to appropriate individuals and departments.
Experience
5-7 Years
Level
Consultant
Education
High School Diploma
Sr. Customer Account Executive Resume
Headline : Seasoned customer service specialist with background in providing advice on diverse customer situations. Wanting to penetrate the work force for a position offering competitive salary, benefits and a continuous working environment. As a potential employee, I am able to accept responsibility and work as a team player and have plenty confidence that I will be an attribute to this organization. Devoted Customer service representative and manager who sustains the highest level of customer service through efficient team and customer account management.
Skills : The ability to lead, asses a situation from all angles, use all my available assets and come to a logical course of action. I am proficient in most Microsoft Office software, Customer service, and Management skills.
Description :
Inbound account executive handling calls from pre-existing customers whom have interests in leaving said company.
Utilizing active listening skills and company core values to link back to the customers' needs to retain the customer with said company, is another main focus of this position.
Am also responsible for maintaining personal sales and KPI goals to increase revenue for the year.
Being open to change and subjective to coaching and training to enhance my career at said company.
Helping my team with any obstacles they come across and sharing best practices.
Train new hires in sales metrics, as well as under-performing existing reps.
Help with floor support and escalated supervisory calls, as well as assist call center DJ with monitor call handle times for the center.
Experience
5-7 Years
Level
Executive
Education
B.S. In Business Management
Customer Account Executive Resume
Objective : Work well with management staff and personnel at all levels. I feel equally comfortable dealing with customers, vendors, and the general public. I have excellent written and verbal communication skill, public speaking and organizational experience. I also have the proven ability to initiate and accomplish tasks independently. Solid skills in multitasking, time, and money management. As an employee currently, who is passionate about excellence, precision, customer service and quality I am confident I would be a great fit for any position.
Skills : Gis Drafter, Hazwoper Certified.
Description :
Presented cutting-edge communications and services to new and existing customers while problem-solving their needs and concerns.
Performed the upgrade, downgrade, and reconnection of services.
Handled billing questions, processed payments, made payment arrangements and balanced accounts.
Provided technical and networking support for internet and phone configurations and troubleshooting.
Got annually awards for perfect attendance.
Got recognition for superior voice of the customer awards.
Assisted helped desk with upper level support when needed.
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