A Customer Service Admin provides service support and assistance to customers. While the job description is determined by the type of industry the administrator works for, the following are certain core duties and responsibilities listed on the Customer Service Admin Resume – taking orders, responding to inquiries, and complaints, providing alternative suggestions to products that run out of stock, providing great customer service, answering to phone calls, taking customer orders, handling inquiries and complaints; promoting sales to reach targets, adhering to team budgets and goals, and promoting new products to customers.
Those seeking this job role must mention on the resume the following skills and abilities – excellent customer service skills, the ability to work as a team, strong communication skills, salesmanship, and good decision-making skills. The minimum requirement includes a high school diploma or GED, however, some employers necessitate a college degree. Prior work experience is advantageous.
Summary : To obtain a Customer Service Admin position where I can demonstrate my skills in critical thinking, problem solving and excellent customer service, Processing oversea suppliers payment, including a letter of credit, Maintaining digital files per transaction.
Served as a customer service admin for this bank supporting international, domestic and corporate customers.
Worked closely with other departments to assist and resolve client's inquiries timely and efficiently.
Productive, detail-oriented and can be depended to work well without supervision.
Collaborated with Manager and fellow employees to create policies and procedures that will enhance and ensure customer satisfaction.
Researched and resolved incoming check adjustment requests from Direct Send Banks and NCHA Banks.
Processed deposited return items in accordance with Reg.
Created and processed subcontractor files and invoices.
Experience
10+ Years
Level
Senior
Education
GED
Customer Service Admin Resume
Headline : Eight plus years of administrative experience Organized poised and competent administrative assistant Proven ability to organize and execute complex projects Streamline operations, improve organization effectiveness, and meet established deadlines while maintaining high levels of performance.
Skills : Typing 30-40 wpm, Microsoft Excel, Word, PowerPoint, and Spreadsheet.
Description :
Responsible for answering inbound calls quickly, responds to the needs of customers, contractors or the installers calling in for information.
Created work orders for new installs.
Addressed customer and installer, vendor issues.
Liaisoned between customer and installer.
Worked with accounting department on all current invoices.
Determined customer needs by asking relevant questions and listening actively to the responses.
Answered customer telephone calls promptly and in an appropriate manner.
Experience
5-7 Years
Level
Management
Education
MBA In Human Resource
Customer Service Admin Resume
Summary : Customer Service Admin with 8 years of experience in Assisting with routine problem solving such as order discrepancies, damaged products, late shipments, billing discrepancies, etc, Responding to / handle sample order requests, Commanding familiarity with business programs, staff, and suppliers of CBC sourcing offices in Asia.
Skills : Strong project management Willingness to travel, Administrative Skills.
Description :
Executed line-item verification and validation of IBM Maintenance Purchase Order submissions; aided in compliance with Federal Sarbanes-Oxley requirements.
Reported open Purchase Order obligations.
Aided in dispute resolution and profit reporting.
Examined contract submissions for proper signatures, sequenced review protocol and other quality control standards.
Rejected contracts and requests and advised the team on accepted business protocol for identified violations.
Created cost adjustments for work not performed.
Organized and maintain accounts for supply deductions, and back charges.
Experience
7-10 Years
Level
Management
Education
BA
Customer Service Admin Resume
Headline : Diversified professional experience incorporates acute business acumen and business management related endeavors. Qualifications encompass a background skill set of administrative, client relations, human resources, construction administration management, project management, contracts administration, and a wide range of extensive technology experience.
Skills : Microsoft Office, Bilingual, Detail-Oriented.
Description :
Sorted, coded and processed debtor payments for electronic deposit.
Field phone calls and distribute messages left on general answering machine.
Processed, documented and coded bankruptcies.
Processed disputes by collecting information through client systems and forward to debtors.
Updated customer service representatives daily tracking records in Excel spreadsheets.
Accomplished tasks in a timely manner which allowed to help continue to further alleviate Supervisors workload.
Used Prioritize work load to complete in timely manner with attention to detail.
Experience
5-7 Years
Level
Executive
Education
GED
Customer Service Admin Resume
Summary : To obtain a Customer Service Admin is Coordinating and ensuring proper filing of ISF, Processing invoices and prepare necessary shipping documents to clear/release cargo, Coordinating shipment clearance with the customs broker, Dispatching delivery orders for pickup of cargo prior to LFD and avoid demurrage/detention with assigned truck vendor.
Skills : Clerical Work, Photography, Data Entry, Microsoft Office.
Description :
Answered and quickly redirected phones.
Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
Ordered and distributed office supplies while adhering to a fixed office budget.
Managed office supplies, vendors, organization and upkeep.
Opened and properly distributed incoming mail.
Built strong client relationships and provided high value-adding services, resulting in a 15% company market share increase.
Maintained and organized a customer database using Sales Force.
Experience
7-10 Years
Level
Management
Education
Associate Of Arts In Theatre
Customer Service Admin Resume
Headline : Very organized and learn quickly. I am currently seeking full time or part time employment. I have many technical and customer relation skills and I am ambitious, hard working and very goal oriented. I work well in a team as well as in an individual environment.
Skills : Typing 30-40 wpm, Microsoft Excel, Word, PowerPoint, and Spreadsheet.
Description :
Retained a keen knowledge and understanding of company internal processes and procedures with the ability to resolve last resort complex-dynamic business problems.
Accurated data entry of return merchandise authorizations, replacement orders, parts orders, transfer and inventory adjustments.
Worked cohesively with internal staff members (sales, technicians, quality control and shipping, and product engineers) to meet and exceed customer's service expectations.
Maintained reports and accounts up to date with payments; followed up with clients that did not meet their terms.
Organized and created up to date records of accounting payments.
Attended reception and directed reception calls.
Entered new hire information for Subcontractors.
Experience
5-7 Years
Level
Executive
Education
MS In Human Resource
Customer Service Admin Resume
Summary : Customer Service Admin is Ensuring that all communications are completed neatly, professionally, accurately, and error-free, with all current information in proper order and within corporate standards for timeliness, Ensuring all documentation is within compliance to customer and government requirements/special instructions.
Skills : Microsoft Excel, Word, Spreadsheet, Service Admin.
Description :
Monitored daily workload.
Demonstrated a thorough understanding of the systems employed by the Company, including but not limited to the Knowledge Management Tool, Republic Maps, Salesforce, the queue management and billing systems.
Exemplified high levels of quality, productivity and efficiency in a manner consistent with continuous quality improvement.
May assisted BC management with developing action plans to resolve issues and build effective processes.
Recognized the impact of issues, delays and changes, and communicates with involved parties and/or management as needed.
Maintained a positive, results oriented work environment and collaborates with fellow team members to achieve Company standards and expectations.
Knowledged of basic computer functions and ability to use Microsoft Outlook, Word and Excel.
Experience
7-10 Years
Level
Management
Education
MBA In Human Resource
Customer Service Admin Resume
Summary : Over 8 years of experience interacting with customers in the field of Customer Service, Sales, Investigation and Collections. Effectively managed and trained new recruits on optimizing sale objectives while maintaining high customer satisfaction rates.
Skills : 60 Wpm, Customer Service, Multi Task Over 8 Programs, Administrator, Collections.
Description :
Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
Reviewed inventory usage on stocked items, identifies and communicates items that have not tracked to plan.
Ensured that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary.
Communicated with Planners, Sales Representatives, Pricing team and Plant Management as needed.
Prepared necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices
Processed plant claims which include any deductions for shortages, quality issues and any miscellaneous items.
Filed any customer paperwork such as shipping documentation or customer orders in a timely fashion.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Customer Service Admin Resume
Objective : Customer Service Admin is Assisting with routine problem solving such as order discrepancies, damaged products, late shipments, billing discrepancies, etc, Responding to / handle sample order requests, Commanding familiarity with business programs, staff, and suppliers of CBC sourcing offices in Asia.
Skills : Strong project management Willingness to travel, Administrative Skills.
Description :
Executed line-item verification and validation of IBM Maintenance Purchase Order submissions; aided in compliance with Federal Sarbanes-Oxley requirements.
Reported open Purchase Order obligations.
Aided in dispute resolution and profit reporting.
Examined contract submissions for proper signatures, sequenced review protocol and other quality control standards.
Rejected contracts and requests and advised the team on accepted business protocol for identified violations.
Created cost adjustments for work not performed.
Organized and maintain accounts for supply deductions, and back charges.
Experience
2-5 Years
Level
Executive
Education
BA
Customer Service Admin Resume
Objective : Driven to exceed sales goals and build long term relationships with customers. Aim to always deliver a positive experience through high-quality customer care. I am also a motivated Realtor versed in all aspects of real estate transactions, including managing the development and execution of representation contracts, purchase agreements, closing statements, deeds and leases which would enchance any position in customer service.
Skills : Inventory Management, Project Design.
Description :
Provided administrative support to the Office of Undergraduate Admissions by serving at the Front Desk of the Visitor Center and Office of Undergraduate Admissions.
Provided a high level of customer service and operational support to the office while projecting a positive image of not only Undergraduate Admissions but Virginia Tech in general.
Required someone with excellent organizational and interpersonal skills with the ability to interact respectfully and comfortably with all individuals in a diverse, multicultural environment.
Provided friendly and professional service to all visitors and callers to this office regarding policies, procedures, curriculum, and preparation of various departmental forms.
Assisted with all admission events and functions which occur on several weekends during both the fall and spring semesters.
Established relationship with customers by communicating and resolving issues.
Ordered entry and/or maintenance for assigned accounts.
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