Customer Service Collections Resume Samples

A Customer Service Collections professional is responsible for managing and collecting payments and accounts receivable from clients. The job description entails solving customer’s billing issues, handling all aspects of collections, and reducing the number of accounts receivable. Typical work activities mentioned on the Customer Service Collections Resume include – providing customer service regarding collection issues, processing customer refunds, processing and reviewing account adjustments, solving client discrepancies, monitoring and maintaining assigned accounts; performing other assigned tasks and duties necessary to accelerate the collection process, and establishing working relationships with dealers and sales.

The job description should contain the following qualifications and requirements – excellent knowledge of billing procedures, familiarity with various collection techniques, working knowledge of MS Office and databases, knowledge of collection laws and regulations, and comfortable working with targets. A bachelor’s degree is often considered the best path to enter the occupation.

 

Customer Service Collections Resume example

Customer Service Collections Resume

Headline : Customer Service Collections Professional recruiter with debt management experience. Dynamic, articulate communicator offering customer driven results and supports both office and team building skills. Self-driven to provide outstanding service, support and follow-through. Achievements Summary HIgh Volume Recruitment Sourcing Candidates CRM - Client Software Staffing Recruiting Excel, Word, and Outlook Office Administration Customer Service Management Employee trainer Call Center.

Skills : Crm 5.0 Software, Dialer Systems, Answering Multi Phone Systems.

Description :

    1. Purchased bad debt accounts and providing a supportive solutions to both client and customers.
    2. Worked both level 1 and level 2 support.
    3. Awarded for collecting the most per month.
    4. Scheduled appointments for upper management to resolve large complex issues.
    5. Developed solutions for ways to Support and business administration for our department.
    6. Worked with the COO to provide comprehensive and accurate information on all aspects of the company, including product, services and processes.
    7. Ran several daily reports for internal corrections.
                Years of Experience
                Experience
                5-7 Years
                Experience Level
                Level
                Executive
                Education
                Education
                Associates Degree


                Customer Service Collections Resume

                Summary : To obtain a permanent Customer Service Collections position in a well established company where my experience and abilities would be effectively utilized and where there is ample opportunity for advancement.

                Skills : Computer Skills, Customer Service, Housekeeping Hospitality.

                Description :

                  1. Entered customer information from the documents of an auto loan of a financed vehicle into the internal system.
                  2. Maintained a positive tone while delivering clear messages; be respectful to customers and staff members.
                  3. Used professional language as appropriate
                  4. Participated in task teams as needed when tasks are assigned or delegated from COO; communicate effectively with customers.
                  5. Retained check copies of new accounts and follow up for payment.
                  6. Acted as a member of an effective multi-disciplinary team that works in an organised manner towards a common goal.
                  7. Contacted the proper party (manually or via automatic dialing system), describing the debt and soliciting payment arrangements for the account in compliance with applicable regulations and established policy and procedures.
                          Years of Experience
                          Experience
                          10+ Years
                          Experience Level
                          Level
                          Senior
                          Education
                          Education
                          Diploma


                          Customer Service Collections Resume

                          Summary : A position is Customer Service Collections in a fast-paced, goal-oriented environment requiring an accomplished negotiator with excellent customer relations skills, a strong team focus, and a track record for delivering results.

                          Skills : Customer Support, Financial Service, Front Desk Processing, Work At Home Agent,.

                          Description :

                            1. Attempted to secure phone payments and arrangements to help bring the card holders account up to date.
                            2. Attempted to figure out the best possible solution for the card holder and for the bank so that the card holder can continue to maintain their monthly payments.
                            3. Adjusted late fee as a courtesy to the card holder based on the card holders payment history.
                            4. Processed adjustments to adjust the card holders credit history based on pay history, bank errors or customer errors.
                            5. Made sure that calls are routed to the correct department if needed for other banking requests.
                            6. Created delivery schedules to meet customer needs.
                            7. Worked to establish rapport in order to overcome objections and negotiate payment of the debt.
                          Years of Experience
                          Experience
                          7-10 Years
                          Experience Level
                          Level
                          Management
                          Education
                          Education
                          High School Diploma

                          Customer Service Collections Resume

                          Summary : Customer Service Collections is responsible for Identifying the key performance indicators (KPIs) in the business, and determine how they can be measured, Assessing the KPIs and determine which ones should be measured in a given context, Developing an action plan for each KPI to measure it effectively, track its progress over time, and ensure that it is achieved.

                          Skills : Credit, Customer Service, Negotiation.

                          Description :

                            1. Reviewed accounts on a daily basis for Credit Hold.
                            2. Recommended procedure changes to better enhance operations.
                            3. Oversaw customer account prioritisation for collections and ensure use of best practices.
                            4. Ensured the implementation of and adherence to the corporate credit policy.
                            5. Assisted team with account dispute management and resolution.
                            6. Managed workloads and reallocate as necessary for optimal team performance Evaluation and development of individuals through regular interaction and our formal Performance Management process Achieve set Individual and team collection targets.
                            7. Conducted customer credit analysis & set credit limits for new & existing customers Daily collection and proactive customer contact of outstanding account receivables in accordance with the collections process & corporate credit policy Identify & escalate issues to Credit Manager Adherence to all corporate policies & procedures Special Projects as assigned Vista Telecom Corporate Credit Manager Implemented Credit/Collections.
                          Years of Experience
                          Experience
                          10+ Years
                          Experience Level
                          Level
                          Senior
                          Education
                          Education
                          MS

                          Customer Service Collections Resume

                          Objective : To secure employment with a reputable company that is committed to its clientele, employees, and The community; where I can make strong contributions to the success of organizational goals and continue to develop professionally.

                          Skills : Inventory Management, Manager, Miscrosoft Expert.

                          Description :

                            1. Assisted Customers with payments.
                            2. Created Payment plans and deferred payments.
                            3. Turned on/ off the Gas lines Schedule appointments with tech team to go out to customers home.
                            4. Read meter and be able to assist customer and explaining why there bill was so high.
                            5. Educated customer on how to use there gas wisely.
                            6. Created a complete order/invoice/delivery history for each order/invoice.
                            7. Reviewed several dealer accounts and their statements for accuracy of their payments and correct errors.
                                      Years of Experience
                                      Experience
                                      2-5 Years
                                      Experience Level
                                      Level
                                      Executive
                                      Education
                                      Education
                                      Diploma

                                      Customer Service Collections Resume

                                      Objective : To obtain a full-time Customer Service Collections professional career with aggressive training that challenges my experience and diverse skills with an opportunity for promotion and advancement,Develop new KPI measures based on analysis of previous KPIs to improve existing measures or create new ones, Leading the development of new KPIs based on analysis of previous KPIs.

                                      Skills : Customer service, Stocking, Public Speaking.

                                      Description :

                                        1. Able to handle inbound call volume, 80-100 calls per day on average, on a consistent basis.
                                        2. Able to maneuver as many as four different computer systems during one call and work off duel screens.
                                        3. Executed proper call control and flow Maintain core values, follow up on varies assignment by management.
                                        4. Updated account information daily, provided solutions based on the clients standards, Familiar with the FDCPA and the law of collection.
                                        5. Processed orders and invoices.
                                        6. Detailed all discussions and actions in the collections system or database, confirming payment and finalizing the call.
                                        7. Ensured successful and timely completion of assigned.
                                                        Years of Experience
                                                        Experience
                                                        2-5 Years
                                                        Experience Level
                                                        Level
                                                        Junior
                                                        Education
                                                        Education
                                                        License In Cosmetology

                                                        Customer Service Collections Resume

                                                        Headline : As a Customer Service Collections, responsible for Setting up and maintaining collections systems to process invoices, payments, and collections requests, Ensuring proper disposal of customer accounts with electronic or paper documentation, Ensuring that all accounts are properly managed through working with departments such as billing, collections, and finance so that accurate accounting is performed for each client.

                                                        Skills : Computer Hardware, Sales, Microsoft Office, Inventory, Management.

                                                        Description :

                                                          1. Collected on unpaid credit card debts and commercial accounts.
                                                          2. Accomplished being a professional debt collector who maintaimed my professionalism and seek means to help debtors to pay without confrontation.
                                                          3. Trained properly and stayed professional and maintain a peaceful and happy work environment.
                                                          4. Provided customer service with respect to the order/invoice process.
                                                          5. Conducted internal surveys to improve processes, policies, etc.
                                                          6. Worked with the COO to provide comprehensive and accurate information on all aspects of the company, including product, services and processes.
                                                          7. Provided information on the companys product portfolio.
                                                                                Years of Experience
                                                                                Experience
                                                                                5-7 Years
                                                                                Experience Level
                                                                                Level
                                                                                Executive
                                                                                Education
                                                                                Education
                                                                                Master's

                                                                                Customer Service Collections Resume

                                                                                Headline : Customer Service Collections with 8 years of experience in Developing relationships with customers through phone calls and correspondence to ensure a good understanding of their needs during the collection process, Preparing reports on account activity including: invoice numbers; payment authorization numbers; credit card totals; average monthly volume per account; and any other information that would be useful for credit reporting purposes, Managing any accounts that are delinquent.

                                                                                Skills : Microsoft Office, Excel, Word, Directing Skills.

                                                                                Description :

                                                                                  1. Provided a customer perspective on products and services provided and their level of satisfaction.
                                                                                  2. Communicated with customers in a clear, concise way.
                                                                                  3. Maintained a positive tone while delivering clear messages; be respectful to customers and staff members.
                                                                                  4. Used professional language as appropriate,
                                                                                  5. Participated in task teams as needed when tasks are assigned or delegated from COO.
                                                                                  6. Communicated effectively with customers.
                                                                                  7. Collected, processed and delivered complaint data.
                                                                                                        Years of Experience
                                                                                                        Experience
                                                                                                        5-7 Years
                                                                                                        Experience Level
                                                                                                        Level
                                                                                                        Management
                                                                                                        Education
                                                                                                        Education
                                                                                                        Bachelors Of Arts

                                                                                                        Customer Service Collections Resume

                                                                                                        Objective : Customer Service Collections is responsible for Identifying and managing all customer service related accounts in a timely fashion, Making accurate and timely estimates of potential costs and revenues associated with each transaction, Providing accurate, detailed information to the CSC team regarding each transaction including volume of transactions, anticipated cost per transaction, potential revenue, communication style preferences and timelines for each type of transaction.

                                                                                                        Skills : Customer Service, Developing, Vendor Management.

                                                                                                        Description :

                                                                                                          1. Processed all complaint types into a database.
                                                                                                          2. Reviewed all complaint data to prioritise cases.
                                                                                                          3. Processed all resolution requests within one business day.
                                                                                                          4. Conducted training on how to process disputes.
                                                                                                          5. Provided a complaints portal that allows customers to find contact information for their claims.
                                                                                                          6. Worked closely with internal sales teams to prioritise issues and ensure timely resolution of customers' issues.
                                                                                                          7. Worked closely with outside vendors to develop best practices for collecting complaints in the most efficient way possible.
                                                                                                                      Years of Experience
                                                                                                                      Experience
                                                                                                                      2-5 Years
                                                                                                                      Experience Level
                                                                                                                      Level
                                                                                                                      Junior
                                                                                                                      Education
                                                                                                                      Education
                                                                                                                      Associate Degree

                                                                                                                      Customer Service Collections Resume

                                                                                                                      Headline : Customer Service Collections is responsible for Developing a system to track all activity in real time to ensure accuracy of reports received by the CSC team, Communicating effectively with external customers via email, fax or telephone, Analyzing the results of all transactions to identify trends in volume or frequency of activity. This is done either through statistical analysis (such as trend analysis) or by identifying a number of key.

                                                                                                                      Skills : Scheduling, Money Handling, Phones, Cold Calling, Customer Service, Collections, Add On Sales.

                                                                                                                      Description :

                                                                                                                        1. Developed best practices for using email as a communication tool successfully with customers.
                                                                                                                        2. Developed process improvements in collections management.
                                                                                                                        3. Led the collection department in creating new product features.
                                                                                                                        4. Developed a customer service strategy to meet customer needs.
                                                                                                                        5. Communicated with customers regarding collection goals and expectations.
                                                                                                                        6. Communicated with customers on collections processes and issues related to their business operations.
                                                                                                                        7. Communicated with customers regarding their collection processes and issues related to their business operations.
                                                                                                                                                  Years of Experience
                                                                                                                                                  Experience
                                                                                                                                                  5-7 Years
                                                                                                                                                  Experience Level
                                                                                                                                                  Level
                                                                                                                                                  Executive
                                                                                                                                                  Education
                                                                                                                                                  Education
                                                                                                                                                  GED