Customer Service Expert Resume Samples

A Customer Service Expert will resolve customer queries, recommend solutions and guide product users through functionalities, usage, and features. A well-crafted Customer Service Expert Resume mentions the following core tasks and duties – responding to customer queries in an accurate and timely way through phone or email or chat; identifying customer needs and helping customers in using specific features; analyzing and reporting product malfunctions; updating internal databases with relevant information about technical issues or useful discussions made with customers; monitoring customer complaints on social media platform; sharing feature requests, and following up with customers to ensure problem resolution.

To be successful in this role the following skills are required – proven work experience, familiarity with relevant industry; experience using help desk software and remote support tools; multitasking abilities; solid understanding of CRM working; and patience while handling tough cases. To become one, a degree in information technology or a relevant diploma is required.

 

Customer Service Expert Resume example

Customer Service Expert Resume

Headline : Customer Service Expert with experience in managing multiple tasks in a high volume customer service environment, seeking a position where a positive attitude, compassionate manner, and strong work ethic can be an asset to an office.

Skills : Customer Service, Purchasing, Logistics, Communications.

Description :

    1. Answered multi-phone line for sales agency covering seven western states.
    2. Managed quoting, sales and inquires for a customer base of over 500 customers in several markets.
    3. Manage accurate corporate calendar to include schedules and sales calls for the President and Vice President.
    4. Recruited and interviewed applicants as required.
    5. Advise owners on organizational policy matters and recommend needed changes.
    6. Coordinate email blast marketing plan with principals and owners on development.
    7. Work trade shows and open houses promoting products and customer service.
    8. Conduct local sales calls and lead development.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BA In Psychology


Sr. Customer Service Expert Resume

Headline : Customer Service Expert with maintains records, prepares reports, and provides accurate information and advice to customers, contractors and the general public.

Skills : Customer Service, Construction, Detail Cars.

Description :

    1. Seasoned in conflict resolution Adaptive team player Energetic work attitude Staff development Calm under pressure Strong multi-tasking skills Leadership Served as a key contributing member to the Leadership team.
    2. Researched calmed and rapidly resolved client conflicts to prevent loss of loyal customers.
    3. Greeted customers upon entrance and handled all cash and credit transactions.
    4. Assisted customers over the phone regarding store operations, products, promotions, and orders.
    5. Maintained a professional tone at all times, including during peak rush hours.
    6. Maintained contact with kitchen staff, management, serving staff, and customers.
    7. Oversaw kitchen employee operations to ensure production levels and service standards were maintained.
    8. Cooked the exact number of items ordered by each customer, working on several different orders simultaneously.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma


Jr. Customer Service Expert Resume

Objective : An organized detail-oriented and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay call under pressure. Collaborates with departmental staff to assess, plan, develop, and lead the implementation of pilots and innovative short- and long-term projects intended to improve the customer experience

Skills : Customer Service, Financial Management, Accounting.

Description :

    1. Effectively communicated with team members to maintain clearly defined expectations.
    2. Cross-trained and provided back-up for other customer service representatives when needed.
    3. Developed rapport with the customer base by handling difficult issues with professionalism.
    4. Handled products and equipment in accordance with safety and sanitation guidelines.
    5. Manage cash and payment systems in accordance with company procedures and policies.
    6. Manage, maintain and report as necessary all merchandise and non-merchandise stock.
    7. Prepared and submitted tax documents to state and federal governments.
    8. Provided accurate and appropriate information in response to Medicare doctor offices for processing invoices submitted for payment via incoming calls.
    9. Developed effective relationships with all departments through clear communication.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Finance

Customer Service Expert III Resume

Headline : Customer Service Expert with answer multiple phone lines, computer knowledge, office experience, meeting and greeting people, sending and receiving faxes daily, keep a running money drawer.

Skills : Softhotel Computer System, Microsoft Word, Excel, Keep.

Description :

    1. Ran the front end of the store making sure things were running smoothly, answer multiple phone lines, set planograms and end caps, stocked inventory onto shelves.
    2. Ran cash register when needed, helping customers with any issues or questions they possibly had.
    3. Help unload the truck when it arrived weekly.
    4. Fixed any issues as they arose and made sure the customers were satisfied.
    5. Made work schedule when necessary.
    6. Enjoyed meeting and seeing new and regular customers because of very outgoing and that's a must in the position had and loved.
    7. Fixed any issues as they arose and made sure the customers were satisfied.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Business

Customer Service Expert II Resume

Headline : Offering excellent customer service is main focus, never leaving a customer, client, or provider unsatisfied. Believe in being a team player and always eager to help others.

Skills : Customer Service, Patience, Data Entry, Phlebotomy, Collecting Drug Screens, Problem Solving, Basic Computer Programs, Office Machinery.

Description :

    1. Recognized errors in claims' processing, referred errors to assigned analyst.
    2. Followed up on reprocessed claims.
    3. Verified member's eligibility, pre-cert providers, policies and procedures to providers and members.
    4. Provided world-class customer service.
    5. Daily usage of general office equipment.
    6. Attended all required conference calls and meetings.
    7. Required to take care of any customer needs including but not limited to processing payments, making changes to plans or services.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Associate In Science

Customer Service Expert I Resume

Summary : To obtain a receptionist, administrative/general office, or customer service position where knowledge, experience and capabilities will add value to the company.

Skills : Coaching And Guiding Young Players.

Description :

    1. Working for this government contractor, duties included knowledge of various watercraft from powered boats to kayaks, canoes, and other various water packages.
    2. Jointly work with other team members ensuring the marina is clean, resulting in receiving a clean marina award for the past two years.
    3. Responsible for checking all the gauges and safety equipment to guarantee the boats are in good working order and meet all safety requirements.
    4. Check for the probability of leaks by visual examination of equipment.
    5. Independently put the boats on and off the trailer for customers and handle all paperwork.
    6. Responsible for making sure the boats and other equipment are clean before and after each use.
    7. Enjoyed meeting and seeing new and regular customers because of very outgoing and that's a must in the position.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma In General

Customer Service Expert/Specialist Resume

Headline : Experienced communicator with customer service, training, and supervisory skills. Ability to learn quickly with years of experience using different programs simultaneously. Intuitive communication/listening skills with experience in languages and writing.

Skills : Microsoft Word, Microsoft Excel, Microsoft Outlook, Cisco, Cisco Phone Systems, Google Chrome, Google Docs.

Description :

    1. Helped customer service agents with processes, customer-related questions, and handled escalated phone calls.
    2. Notified management of any problems or coaching opportunities for customer service agents based on calls received.
    3. Acted as a liaison for a third-party company that handled our company's social media in German-speaking regions.
    4. Offered help with questions regarding company policy and information on our products.
    5. Managed all letters and packages mailed to the Customer Service Department.
    6. Responded to customer inquiries via mail.
    7. Helped various departments with different tasks involving various computer systems.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Liberal Arts

Customer Service Expert/Analyst Resume

Headline : Over 20 years track record of profitable small business ownership. Created and operated a company offering custom art and antiques. Talent for quickly understanding the needs of clients. Excellent team building skills. Able to work well with professionals and non professionals at all levels.

Skills : Customer service, Microsoft word, Microsoft excel, Powerpoint.

Description :

    1. Seasoned in conflict resolution Courteous demeanor Sales Consistently generated additional revenue through skilled sales techniques.
    2. Greeted customers upon entrance and handled all cash and credit transactions.
    3. Assisted customers over the phone regarding store operations, products, promotions, and orders.
    4. Multi-tasking Cashiered with two cash registers at once in tandem to maximize customer flow.
    5. Added personal knowledge to help customers with choosing the right products.
    6. Received freight every week, used organizational skills to move and position freight.
    7. Experienced with working with customers, and personal contractors/clients.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Criminal Justice

Customer Service Expert/Coordinator Resume

Summary : Highly enthusiastic customer service professional with over 8 years or client interface experience. Respond to technical and general customer inquiries. Utilize customer inquiries and feedback data to coordinate and lead departmental outreach opportunities.

Skills : Microsoft, Attention to Detail, Proficient Writing, Leadership.

Description :

    1. Provided accurate and appropriate information in response to customer inquiries.
    2. Demonstrated effective customer service call script within specified timeframes.
    3. Addressed customer service inquiries in a timely and accurate fashion.
    4. Developed effective relationships with all call center departments Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
    5. Built customer loyalty by placing follow-up calls for customers who reported product issues.
    6. Provided cross-training to numerous staff members.
    7. Trained staff on how to improve customer interactions.
    8. Facilitated information flow between customer service, account management operations, training, and payroll departments to guarantee call center objectives were met.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Associate In Science

Customer Service Expert Resume

Objective : Over 15 years' experience Customer Service Expert with working at an executive level in administration. Played several different roles that aided in the advancement of the organizations.

Skills : Microsoft Word, Microsoft Excel, Typing, Data Entry, Benefits Administration, Healthcare, Insurance.

Description :

    1. Developed and generated reports in excel and utilized pivot tables for reports.
    2. Planned office events, team building events for department, and food for meetings.
    3. Preparing invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
    4. Opening, sorting, and distributing incoming correspondence, including faxes and email.
    5. Filing and retrieving corporate documents, records, and reports.
    6. Greeting visitors and determining whether they should be given access to specific individuals.
    7. Reading and analyzing incoming memos, submissions, and reports to determine their significance and plan their distribution.
    8. Creating and distributing access security badges for employees at designated levels.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Associate In Science