Customer Solutions Associate Resume
Summary : Responsible for ensuring that the area of responsibility is properly organized, staffed, skilled, and directed, Coaching, motivating, and developing direct and indirect subordinates within HR policies, and also Driving and ensuring know-how sharing and cross-collaboration.
Skills : Microsoft Office, Avaya, Peoplesoft, Passport, RightFax, Data Entry, Written Communication And Coorespondence, Customer Service.
Description :
- Assisted customers with issues involving bill pay service and password resets from multiple banks and credit unions over the phone or through e-mail correspondence.
- Faxed documents and check copies for records and research.
- Performed maintenance on subscriber profile.
- Processed various methods to resolve customer issues.
- Retrieved check copy information, purged history, organized and mailed or faxed documents to appropriate recipient.
- Data Entry Ensured customer satisfaction with service.
- Mentored New-Hires.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Customer Solutions Associate Resume
Summary : Responsible for Leading engaging virtual onboarding calls with administrators, teachers, and coaches to generate excitement and create buy-in for the coaching process, Setting up participants using our existing customer service, project management, CRM, and communication tools.
Skills : Clerical, Customer Service.
Description :
- Handled escalation calls and deescalating irate customers.
- Worked with sales managers to provide price quotes to customers for flow products.
- Worked with and be the main point of contact for SCM / logistics locally and with other CS managers abroad to ensure proper and smooth order handling
- Managed orders in backlog to ensure timeliness of revenue recognition and invoice generation.
- Oversaw the process for adding new customers, maintaining the customer master file, order entry, and export control to ensure we comply with all company and local regulations.
- Recommended appropriate solution for special customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g. resourcing, quotes, price lists, invoice) is in place.
- Established regular reports and statistics of the customer support process. reviews and analyzes performance against standards and prepares improvement plans.
Experience
10+ Years
Level
Senior
Education
Diploma
Customer Solutions Associate Resume
Headline : To work in an organization where contributing to the organization's growth and profitability with my background, skills and talents in customer service, claims, sales and negotiation and in return receive the opportunity to gain exposure and expertise that would be an asset to my employer while providing me with career satisfaction.
Skills : Microsoft Office, Planning Skills.
Description :
- Executed sales processes that effectively communicate the policy value proposition, increase the close rate and increase profitability.
- Provided policy alternatives, education, and expertise to determine the best fit and ensure customers make a well informed decision.
- Identified and presented cross sell/upsell opportunities to increase revenue.
- Utilized problem-solving techniques, probing questions, apply product knowledge theory.
- Independently diffused situations to mitigate escalations.
- Met and exceeded individual and team retention, service availability and quality goals.
- Provided market and customer related information and trends Identify process and inefficiencies and communicate potential solution.
Experience
5-7 Years
Level
Executive
Education
MS
Customer Solutions Associate Resume
Headline : Seeking a Customer Solutions Associate position in a professional environment that welcomes dedication, initiative, demands meeting business objectives, and exceeding standards; and also offers career growth.
Skills : Wisconsin Insurance Agent License Life/Accident/Health, CPR Certified.
Description :
- Optimized revenues and profits for Individual Medical and Excepted Benefits markets by retaining customers at risk for cancelling their policy.
- Obtained a Wisconsin Insurance Agent License for Life/Resident Intermediary Individual Life/Accident and Health.
- Received inbound calls to service policies, issue new policies, and provide policy alternatives, education, and expertise to determine best solutions for new and existing customers.
- Built rapport with customers by asking probing questions, educate on company products and benefits, recommend solutions, and overcome objections.
- Identified and presented cross sell/up sell opportunities to increase revenue.
- Explained technical insurance concepts in an easy to understand format.
- Remain updated with changes in rules and regulations of the Affordable Care Act Accomplishments Obtained a Wisconsin Insurance Agent Lincense for Life/Resident Intermediary Individual Life/Accident and Health.
Experience
5-7 Years
Level
Executive
Education
GED
Customer Solutions Associate Resume
Headline : An interesting Customer Solutions Associate position with a growing company that not only challenges my skills and abilities but encourages me to explore new heights.
Skills : Proficient In Microsoft Word, Microsoft Office, Excel, Powerpoint, Training & Development.
Description :
- Checked to ensure that appropriate changes were made to resolve customer issues.
- Received inbound calls from customers for new, discontinuation or transferring of utility service.
- Resolved billing and/or service complaints.
- Referred grievances to designated departments for further investigation.
- Set up payment arrangements if applicable.
- Educated customers on how to conserve energy, and on methods of keeping energy costs down.
- Provided information on government assistance programs for low income consumers.
Experience
5-7 Years
Level
Junior
Education
GED
Customer Solutions Associate Resume
Objective : Customer Solutions Associate with a winning attitude and desire to deliver exceptional Customer service management experience, Focusing on setting high exceptions and providing high customer service standards.
Skills : Microsoft Office, Data Analysis.
Description :
- Provided excellent customer service while handling routine and non-routine customer telephone calls and email inquiries.
- Adhered to standard work procedures, manages customer orders from inception to close.
- Provided pricing and delivery information; enters orders into SAP, confirms orders and delivery dates and follows-up on all customer orders and inquiries.
- Worked closely with various departments within Comcast, including but not limited to, purchasing, credit and plants to resolve order issues and delays.
- Ensured client satisfaction by managing key business relationships and consistently delivering value added service; provides a positive and professional customer experience at all times.
- Communicated customer feedback to management including any signs of dissatisfaction.
- Consistently achieved successful feedback ratings on audits, scorecards and from customers, sellers and management.
Experience
2-5 Years
Level
Junior
Education
Bachelors In Business Management
Customer Solutions Associate Resume
Objective : Seeking a challenging position in a corporate setting that offers me ample opportunity to utilize my extensive communication skills, friendly and confident personality, as well as apply the education, planning, and leadership skills I honed in my seven years of teaching as well as my three and a half years in early childhood education publishing.
Skills : Customer Service, MS Office.
Description :
- Required to take phone calls and assist customers with many different issues that they were occurring.
- Worked under many high call volume situations and have to defuse numerous problems that customers were very upset about.
- Required to meet certain numbers for customer satisfaction in order for the business to succeed.
- Worked with a team of associates to obtain information that will better the company and also better ourselves as customer service representatives.
- Able to resolve a situation on your own where supervisor assistance is only a last resort.
- Answered inbound calls and respond to customer needs in a high volume call center environment to service and retain Customers.
- Made a personal connection with customers.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Customer Solutions Associate Resume
Objective : A friendly, loyal and dedicated individual who has the ambition to succeed in any given environment. I love to learn and I am always up to a challenge, whatever the situation. I get along well with others, but I also work very efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer.
Skills : Microsoft Office, E Clinical, Microsoft Outlook, EBridge, Customer Service, Icd-10, Data Entry, Excel.
Description :
- Listened and responded with empathy to build rapport and understanding.
- Provided quality customer service in call center environment.
- Provided credit extensions and helped customers select payment plans within jurisdictional policies to reduce delinquencies.
- Calculated, prorated, and explained electric bills.
- Handled a wide variety of transactions on multiple systems in a timely manner with a high degree of accuracy.
- Utilized basic sales techniques to deepen existing customer/prospect relationships, often while processing customer transactions. For example, may discuss new Umpqua products that properly fit the needs of the consumer or business customer while cashing the customer's check.
- Maintained responsibility for cash drawer and follows proper balancing procedures.
Experience
2-5 Years
Level
Executive
Education
Diploma
Customer Solutions Associate Resume
Objective : Working both with others and behind the scenes are enjoyable working environments for me. Strong work ethic, dedication, and caring for others are three of my biggest strengths.
Skills : Planning Skills, Supervising Skills.
Description :
- Provided excellent customer service by providing answers and assistance for customers' questions and concerns.
- Cross-sold other bank services and refers customers to other departments as appropriate.
- Reviewed and maintained knowledge of products, fees and policies and stays current on offerings and is able to make product suggestions with assistance.
- May openned and processed simple consumer deposit accounts.
- Demonstrated compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
- Followed all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
- Maintained a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
Experience
2-5 Years
Level
Junior
Education
GED
Customer Solutions Associate Resume
Headline : As a Customer Solutions Associate, responsible for Providing prompt resolution to any issues our customers or participants might have through email and phone communication, Liaising with our coaches to resolve quickly resolve partnership issues.
Skills : Customer Service, Creative Skills.
Description :
- Actively learned, demonstrated, and fostered the Umpqua corporate culture in all actions and words.
- Taken personal initiative and is a positive example for others to emulate.
- Embraced our vision to become The World's Greatest Bank.
- Created, implemented, monitored, and reviewed all customer service operations for the Semperit Americas division.
- Established customer service department in line with the existing team and with new organizational structure in mind including production of Semperseal (Profiles Division).
- Established key performance indicators and targets for the team.
- Coordinated the resolution of customer issues related to product deliveries, disputed invoices, return material authorizations, customer credit, and other related issues with Sales, Operations, Finance, and other functions.
Experience
5-7 Years
Level
Executive
Education
G.E.D
