Default Prevention Specialist Resume Samples

A Default Prevention Specialist oversees default prevention and debt management efforts of the company by tracking withdrawals and verifying enrollment status. Essential roles and responsibilities are listed on the Default Prevention Specialist Resume as – taking responsibility for monitoring default prevention efforts for the district, tracking withdrawals and graduation dates for current borrowers, communicating with student borrowers, lender services, and guarantee agencies concerning application status, and enrollment status; assisting with workshops and presentations to include financial literacy, entrance, and exit counseling, providing information to current and prospective student borrowers on all aspects of the financial aid process; and attending financial aid training and workshops to stay abreast of changes in federal law and procedures.

While the job description tends to vary based on the type of the working industry, the following are certain core skills that are universally common and needed – knowledge of trends, issues, and accepted practices relevant to the role, strong analytical and problem-solving skills, excellent interpersonal and communication skills, and strong communication skills. A degree is commonplace among job applicants.

Default Prevention Specialist Resume example

Default Prevention Specialist Resume

Headline : Promoted a high volume of clientele and received the highest business volume of any personal trainer. Helped improve and develop a better tracking method for delivery of outgoing mail and packages.

Skills : Customer Service, Account Management, Collections, LexisNexis.

Description :

    1. Provided customer service and answered student inquiries regarding financial status.
    2. Reviewed the basic borrower rights and responsibilities under the Federal Loan Program.
    3. Identified and presented options including repayment plans, deferments, and forbearance as it related to the student's circumstances.
    4. Monitored, tracked, and maintained all activities in the students' account.
    5. Acted as liaison between student and third-parties such as loan servicers and the Department of Education to facilitate timely resolutions for At-Risk student loan borrowers.
    6. Computed and presented Federal Student Loan repayment schedules.
    7. Worked collaboratively across a variety of departments to present student loan borrowers with a clear picture of their options to accomplish ACC & WCU default goals and to improve company's cohort default rate (CDR).
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
MS


Default Prevention Specialist Resume

Headline : Results-oriented Default Prevention Specialist Professional who excels at Investigating, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals.

Skills : Encompass, Windows Xp, Outlook Email.

Description :

    1. Collected of Federally Defaulted Student Loans.
    2. Sold the benefits of the Federal Rehabilitation Program.
    3. Negotiated payments.
    4. Handled Escalation calls.
    5. Skipped Tracking using various data bases.
    6. Held weekly team meetings.
    7. Distributed accounts to Reps.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
A.S. In Paralegal


Default Prevention Specialist Resume

Headline : To acquire gainful, satisfying and continuing employment with a company that is secure in its future. An opportunity to grow and meet the challenges of a rewarding job.

Skills : Microsoft Office, Training & Development, Customer Service, Team Management, Project Management, People Management, People Person, Creative Direction, Employee Relations, Business Development, Budget Development.

Description :

    1. Arranged for debt repayment or establish repayment schedules, based on customers' financial situations.
    2. Advised customers of necessary actions and strategies for debt repayment.
    3. Traced delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
    4. Checked loan agreements to ensure that they are complete and accurate, according to policies.
    5. Maintained current knowledge of credit regulations.
    6. Matched students' needs and eligibility with available financial aid programs to provide informed recommendations.
    7. Located debtors using post office directories, utility services account listings, or mailing lists.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Business Management

Default Prevention Specialist Resume

Summary : Seeking a professional environment where I can apply the skills I have obtained in my 17-year tenure in the customer service field. Able to perform in a high-volume environment to support the day-to-day operations.

Skills : Customer Service Representative, Customer Service, Customer Satisfaction, Customer Support.

Description :

    1. Handled 60 to 80 inbound calls from mortgage customers.
    2. Assisted customer to initiate loss mitigation process.
    3. Educated customer in regards to investor and government guidelines regarding loan modifications, liquidation options and reinstatement process.
    4. Kept customer informed of the status of loss mitigation process.
    5. Answered customer inquiries via telephone and correspondence.
    6. Created and retained customer relationships through referrals and sales.
    7. Provided great customer service by giving customers information about their loans such as balances, payment history, origination, 1098 information and PMI/MIP.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Executive
Education
Education
MS

Default Prevention Specialist Resume

Summary : Default Prevention Specialist Professional with experience in city government, state government, higher education, general insurance and retail management industries. Expertise in city and state governmental affairs and management process functions including; calculating construction interest statements, field and office appraisals of residential, agricultural, special purpose and vacant properties, recruited potential college/adult students, secured new enrollment inquiries, conducted student orientation, and complied with State/Federal regulatory laws.

Skills : MS office, Researching Skills.

Description :

    1. Assisted schools with default prevention training that includes Oklahoma College Assistance Program (OCAP) default prevention products and services.
    2. Counseled borrowers regarding repayment options to avoid default.
    3. Communicated with borrowers, lenders, servicers, references, and schools via phone and in writing.
    4. Made Decisions in the best interest of Student and implemented problem-solving strategies.
    5. Counseled borrowers entering repayment, providing them will all the available options they have such as deferment, forbearance and alternative repayment options.
    6. Achieved monthly goals to meet HIPAA standards with compliant procedures to ensure satisfactory results for the department.
    7. Negotiated reasonable payment arrangements and or extended repayment plans with delinquent borrowers.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Master Of Business Administration

Default Prevention Specialist Resume

Headline : To receive a Default Prevention Specialist experience within a corporate environment prior to pursuing a course of study in business administration at the community college or college level.

Skills : CDL Class A Permit, Microsoft Office, AS400.

Description :

    1. Addressed and resolved highly complex issues with accounts and assist others by responding to questions regarding loans as well as answer incoming calls.
    2. Made changes and monitor activity on loans.
    3. Used Debit Card Processor,S4,SF,03 Queue Processor.
    4. Conducted exit and entrance interviews with students.
    5. Lowered default rate from 19% to 5% and collected 97% on a monthly basis.
    6. Processed and tracked deferment and forbearance paperwork that was submitted.
    7. Negotiated reasonable payment arrangements and or extended repayment plans with delinquent borrowers, in accordance with department policies and procedures and in compliance with the Fair Debt Collections Practices Act.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Junior
Education
Education
MS

Default Prevention Specialist Resume

Headline : Implementing recordkeeping steps and processes as requested by the Financial Aid Director and the Vice President of Administrative Services, and also Interacting with Business Office staff as needed for maintaining records.

Skills : Planning Skills, Maintenance Skills.

Description :

    1. Maintained strong working knowledge of the FDCPA, FFELP Program, and Private Credit policies.
    2. Responsible for on-the-floor training.
    3. Directed and motivating others in a Team Setting.
    4. Located and notified student loan borrowers and endorsers of delinquent accounts.
    5. Provided exceptional services to borrowers and associates via phone, mail, and electronic media.
    6. Updated information as necessary in Jenzabar and any other system/media.
    7. Maintained financial aid records consistent with program requirements and standards.
              Years of Experience
              Experience
              5-7 Years
              Experience Level
              Level
              Junior
              Education
              Education
              MS

              Default Prevention Specialist Resume

              Headline : Highly skilled in conducting interviews, advising students and establishing rapport with people from diverse backgrounds. Proficient using Microsoft Word, Excel and CampusVue software. An in-depth understanding of Federal and State regulations and policies for Admissions.

              Skills : Strong Customer Service And Problem-solving , Proficient In Creating And Maintaining Spreadsheets In Excel And Presentations In PowerPoint, Strong Organizational, Prioritization, And Multi-tasking .

              Description :

                1. Assisted customers with debt management of student loans.
                2. Provided long-term resolution for handling loan payments.
                3. Educated clients about their loans, which allowed them to be able to apply more payments to their loans.
                4. Managed multiple accounts and prevented clients from defaulting on their student loans.
                5. Analyzed individual situations and tailored resolutions accordingly which empowered clients to take back control of the situation.
                6. Negotiated the best possible arrangements.
                7. Worked within FDCPA, state regulations, department/division.
              Years of Experience
              Experience
              5-7 Years
              Experience Level
              Level
              Executive
              Education
              Education
              MS

              Default Prevention Specialist Resume

              Summary : A motivated, hardworking, flexible professional with a demonstrated track record of achievement in office administration and customer service. Established capabilities in interpersonal communications seeking to apply a combination of skills and recent academic training to pursue career advancement opportunities in Business Management.

              Skills : Office, Office, Retail.

              Description :

                1. Communicated with debtors in regards to the repayment of their delinquent debt.
                2. Maintained clear, concise, and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications.
                3. Performed the job successfully, an individual must be able to satisfactorily perform each essential duty. 
                4. Assisted with the administration of financial aid processing, eligibility, awarding, and disbursing of funds to ensure compliance with federal, state, and institutional policies and regulations.
                5. Processed weekly financial aid disbursements to students.
                6. Assisted with reporting and reconciling the disbursements.
                7. Requested required documentation for completion of financial aid packages as required by the Department of Education (DOE) or the College.
                          Years of Experience
                          Experience
                          10+ Years
                          Experience Level
                          Level
                          Senior
                          Education
                          Education
                          Bachelor Of Science In Business Management

                          Default Prevention Specialist Resume

                          Objective : Highly organized, with broad-based customer-focused experience. Recognized for initiative, attention to detail, ability to streamline procedures to improve productivity. Efficiently manage time-sensitive projects and meet tight deadlines. Excellent in communication skills including tact, courtesy, and respect. Creative and assertive in problem-solving.

                          Skills : SalesForce, Customer Relationship Management OnBase.

                          Description :

                            1. Reviewed documentation for various aid applications in order to evaluate eligibility.
                            2. Performed daily downloads of data and processes electronic files from the DOE, including, but not limited to, Applications for Aid, Master Promissory Notes, changes in students' application information, and verification corrections.
                            3. Compared data on students' applications, such as proposed budget, family income, and transcripts of grades with eligibility requirements of assistance programs to make decisions on awards.
                            4. Sought Assistant Director and Director's approval for permissible exceptions.
                            5. Performed needs analyses, considering such factors as funds available, extent of demand for certain funds, needs of students, and federal requirements for the funds to be distributed.
                            6. Created financial aid packages using approved software.Sends notifications of awards and answers questions from students.
                            7. Performed data entry of financial aid information.
                                    Years of Experience
                                    Experience
                                    2-5 Years
                                    Experience Level
                                    Level
                                    Executive
                                    Education
                                    Education
                                    MS