A Director of Volunteer Services takes responsibility for planning, designing, and directing the volunteer programs of the company and to augment the services of the regular staff. A well-drafted Director of Volunteer Services Resume highlights the following core tasks and responsibilities – overseeing the hiring, training, and scheduling of volunteer workers; managing the subordinate staff with daily performance; ensuring the milestones and department goals are met; adhering to the standard budget; communicating with volunteers to increase efficiency and project completion, and training the volunteers to retain and reward them.
A bachelor’s degree in a relevant field is commonly a mandatory requirement for this role. Besides, work experience mainly in a directorial capacity is also preferred. Possessing industry and leadership certification is beneficial. The ability to multitask and be organized is crucial; they should have excellent customer service skills, and be able to work well in a team environment. Skills and abilities in various areas of HR, crisis intervention, and conflict mediation are also needed.
Summary : Seeks to find a career opportunity, which one can positively impact others, while drawing on education and the experiences of 28 years in the medical/clinical and retail fields, including managerial and supervisory positions.
Skills : Management, Marketing, Microsoft Office, Event Planning.
Description :
Evaluated the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
Spoke to community groups to explain and interpret agency purposes, programs, and policies.
Worked as part of a health care team to assess patient needs, plan, modify care and implement interventions.
Established and maintained relationships with patients, families, staff, agencies and organizations in community.
Prepared and maintained records and reports, such as budgets, personnel records, or training manuals.
Recruited, interviewed, trained, and supervised volunteers, while maintaining compliance for State, Federal, and Corporate auditors.
Provided in-services monthly and recognition events for volunteers.
Coordinated and distributed volunteer assignments, activities, and appropriate reports with interdisciplinary and Quality Assurance Teams.
Ensured that volunteers work in a safe, healthy, and supportive environment in accordance with all appropriate legislation and regulations.
Experience
7-10 Years
Level
Management
Education
BBA
Director of Volunteer Services Resume
Summary : Fifteen years of healthcare experience focusing on volunteer management, development, event management, and program development in acute care, ambulatory, long term care, and community benefit settings.
Skills : Problem Resolution, Conflict Resolution, Supervisor, Office Management.
Description :
Reported to Vice President of Development.
Managed a volunteer corp of 750+ individuals across a diverse health system.
Created annual goals, objectives, and budget and made recommendations to reduce costs.
Served as liaison between management, clinical staff, and the community.
Cooperated with other health-related agencies and organizations in community activities.
Actively maintained up-to-date knowledge of applicable state and federal laws and regulations, with a 100% success rate.
Regularly evaluated employee and volunteer performance, provided feedback, and assisted, coached, and disciplined staff and volunteers as needed.
Minimized volunteer turnover through appropriate selection, orientation, training, staff education, and development.
Experience
10+ Years
Level
Senior
Education
Ms in Health Administration
Director of Volunteer Services Resume
Objective : A highly skilled communicator, creative artist, effective counselor, and multi-talented strategic leader. Armed with a degree in advertising art, counseling, and psychology, skilled in the execution of all levels of communication. Effective in multiple methodologies, and processes for implementing strong working relationships.
Skills : Microsoft Office, Grant Writing, Public Speaking, Partnership/Collaboration, And Board Development.
Description :
Cultivated positive relationships with the community through public relations campaigns.
Managed the editorial content, design, and distribution of the external company newsletter.
Researched, negotiated, implemented, and tracked advertising and public relations activities.
Organized/conducted public appearances, lectures, exhibits to increase community awareness.
Generated capital by planning/coordinating 501c3 fundraisers and securing volunteer investments.
Created public art exhibits for community consumption (internal & external).
Worked with sales staff/composing/outside clients/vendors to deliver polished final products.
Increased B2B sales by 78%.
Produced imaginative illustrations in an efficient and timely manner.
Experience
2-5 Years
Level
Junior
Education
Associate of Applied Science
Director of Volunteer Services Resume
Headline : An experienced professional is now seeking a position with a company that will utilize extensive public relations, sales, and marketing experience in a challenging position focused on client satisfaction.
Directed the volunteer services program encompassing over 500 volunteers at numerous sites to augment the mission and vision of the hospital.
Coordinated with administrative staff to plan objectives and scope of the volunteer program.
Liaised with department managers to ascertain work hours, services needed, and assignment of volunteer staff.
Developed a formal orientation program for new volunteers.
Assessed the effectiveness of the volunteer service program through surveys and management meetings.
Oversaw a staff of 8 salaried employees involved in planning, scheduling, recruiting, and training volunteers.
Planned citywide events to recruit high-level professionals.
Experience
5-7 Years
Level
Executive
Education
MA in Healthcare Administration
Director of Volunteer Services Resume
Objective : Professional with more than 10 years of experience in marketing, advertising, sales, operations, and communications at the district, regional and corporate levels. Strong background in relationship development. Track record of building and retaining staff and clients. Successful in identifying areas of improvement and accomplishing growth. Proven turnkey project development from conception to implementation. Experience within the non-profit sector. Proven success with cost-effective and budget practices.
Skills : Excellent Customer Service and Interpersonal, Communication Skills.
Description :
Heavy focus on recruitment, training, and growth of available volunteers.
Developed and cultivated corporate, student, and vendor relationships, with emphasis on improving existing relationships.
Coordinated all-volunteer efforts to sustain dynamic festival needs.
Managed workflow within an office of more than 200 volunteers.
Instilled practices that enabled the department to work more effectively with other departments.
Effectively handled all forms of crises.
Planned events from conception to completion.
Directed committees and boards to effectively plan and achieve productive initiatives.
Experience
2-5 Years
Level
Junior
Education
MA
Director of Volunteer Services Resume
Headline : Program Director with previous social work experience. Over 15 years of excellence, including six years of supervisory leadership. Coordinated and managed veteran activities for hundreds of veterans. Directed over 500 volunteers and averaged 80,000 annual volunteer hours. Led 15 direct reports, trained extended staff/volunteers in software and departmental procedures.
Led an interdisciplinary team in a hospital-wide effort to improve patient satisfaction scores.
Attracted and supervised more than 350 volunteers for episodic projects during a hospital move.
Created 10+ new volunteer assignments focusing on enhancing the patient and family experience.
Developed and implemented processes for better screening, interviewing, and selecting volunteers.
Conducted investigations, in conjunction with security, for all volunteer accidents and injuries.
Advised partnering department managers on disciplinary action procedures.
Created policies and training documents to ensure compliance with government regulations.
Created programs to help supervisors coach, motivate, evaluate, and reward volunteers.
Partnered with human resources to ensure policies were consistent between paid and volunteer staff.
Experience
5-7 Years
Level
Executive
Education
MBA in Health Care Management
Director of Volunteer Services Resume
Summary : A prompt, professional, and reliable person who has always been a positive role model for others and is a strong leader in a classroom and professional environment. Always follow instructions, pays attention to detail, and demonstrates the ability to work well in a fast-paced work environment. Excellent communication skills and builds rapport easily with students and work colleagues alike.
Skills : Dedicated Nursing Professional, Data Management, Leadership, Team Management.
Description :
Responsible for the recruitment, selection, training, and management of the institution's volunteer staff for both hospice and the long-term care facility.
Ensured compliance with the federal guidelines governing hospice care as it relates to volunteers.
Created and delivered federally mandated training programs.
Tracked volunteer visits and activity for compliance and reporting as required by State and Federal regulations.
Interviewed and assessed the needs of family members and hospice clients to determine how volunteers can provide needed assistance.
Membered of the leadership team and hospice team responsible for reporting volunteer visits and relaying patient concerns to facilitate the coordination of care.
Interviewed and placed university students applying for Internships and specialized volunteer positions.
Provided follow up reports as required by the university.
Provided outreach to the community to explain the mission of Stella Maris and the rewards of volunteering.
Experience
10+ Years
Level
Senior
Education
MA in Spiritual and Pastoral Care
Director of Volunteer Services Resume
Objective : Experienced Director of Volunteer Services professional with expertise in interpersonal communication, team building, community outreach, and organizational management Fifteen years of excellent customer service experience working for large corporations.
Skills : Microsoft Word, Project Management, Communication Skills.
Description :
Established and maintained relationships with other agencies and organizations in the community to meet community needs and to ensure that services are not duplicated.
Prepared and maintained records and reports, such as budgets, financial records, personnel records, or training manuals.
Assisted with proposal writing.
Directed and planned activities of professional and technical staff members and volunteers.
Implemented training programs for volunteers and staff.
Evaluated the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
Established and oversaw administrative procedures to meet objectives set by boards of directors or senior management.
Researched and analyzed member or community needs to determine program directions and goals.
Experience
2-5 Years
Level
Junior
Education
PhD in Project Management
Director of Volunteer Services Resume
Headline : Office Director of Volunteer Services professional who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic with extensive knowledge of administrative practices and customer service.
Explained human resources policies and procedures to all volunteers.
Conducted orientation for all volunteers.
Answered volunteer questions during the orientation processes.
Assessed volunteer performance and issued disciplinary notices.
Managed over 800 volunteer personnel files according to policy and federal and state laws and regulations.
Helped training and development staff with all aspects of training coordination.
Designed new employee packages and sent them via mail and e-mail.
Organized volunteer schedules and department phone lists.
Planned and implemented all-volunteer recognition events.
Experience
5-7 Years
Level
Executive
Education
Diploma
Director of Volunteer Services Resume
Summary : Experienced visionary leader with proven ability to energize others around organizational goals, drive team focused performance improvement, achieve outcomes, and formulate executable strategies to accomplish desired results.
Skills : Lean Six Sigma, Green Belt, Certified Social Worker, Certified Instructor.
Description :
Led all aspects of the organization's Volunteer Department.
Partnered with a variety of hospital departments to develop systems that incorporate a volunteer workforce into department staffing models and workflow.
Consulted with functional leaders to identify key process measures and associated goals to align volunteer involvement with key organizational initiatives.
Worked collaboratively with organizational leadership; achieving strategic initiative outcomes across the system.
Led Advance Care Planning strategic initiative for system-wide implementation.
Managed a volunteer workforce of over 120 highly skilled volunteers.
Responsible for monitoring program effectiveness through evaluation instruments leading to recommendations for program enhancement and improvements.
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