Front Office Agent Resume
Summary : A performance-driven leader with proven experience in world-class hospitality and property management. Highly motivated professional with extensive experience and comprehensive management of information systems.
Skills : Hospitality, Assisting Skills.
Description :
- Providing guests fast, friendly and efficient service while managing guest's incoming calls as well as in the front office area with outstanding ability to perform several tasks at once.
- Ensure guest requests are satisfied, billing instructions are followed, and a valid method of payment established.
- Verify accuracy, completeness, and legibility of accounting, reservations and guest service records.
- Balance guest, city, advance ledgers and prepared credit card and/or cash deposits.
- Assisting supervisors and managers with their tasks as well as completing essential reports throughout the hotel daily operations.
- Check-in handled financial details for and orient guests to the 73-room hotel and the Metro Richmond area.
- Run Night Audit and work the night and swing shifts at Front Desk using the Opera PMS system.
Experience
7-10 Years
Level
Consultant
Education
Electronic Engineering
Sr. Front Office Agent Resume
Summary : Experience and knowledge in a broad range of professional customer service and administrative disciplines I have proven skillsets to enhance an organization. Experience in customer service, retail sales, and cash management, and supervision, interpersonal and organizational skills.
Skills : Customer Service Skills, Customer Support, Customer Support.
Description :
- Provide managerial assistance in day-to-day operations of the Front Office.
- Assist in monitoring and controlling labor costs and expenses, and achieving revenue and profitability goals.
- Coordinate salary, disciplinary and other human resources-related actions in accordance with Company policies.
- Ensure guests receive a high level of prompt, professional and personal assistance and attention.
- Respond appropriately and timely to guest concerns or complaints and implement appropriate service recovery gestures in order to ensure a positive guest experience.
- Schedule and conduct facility inspections of front office and public areas to ensure they reflect highly on the hotel, brand, and Company.
- Monitor concierge services to ensure a high level of guest services.
- Coordinate staff training on Company protocols of customer service, quest security, credit and financial transactions Serve as a central communications liaison during emergency/crisis situations.
Experience
7-10 Years
Level
Management
Education
License
Lead Front Office Agent Resume
Headline : Worked as a hotelier in hotels were effectively developed customer service skills. Looking for a new challenge that will provide me with the opportunity to further develop my career.
Skills : Public Speaking, Editing, Composition, Mail chimp, Opera.
Description :
- Efficiently carry-out services provided at the Front Desk including welcoming and check-in/check-out of guests, attending to their requests and queries, taking and relaying messages and other related operational concerns.
- Perform the registration process by obtaining data from guests and by observing the established guidelines 3.
- Ensure that all guests are checked-in into the computer immediately and accurately.
- Check all transactions performed and sign on designated space in the registration card signifying completion of the procedure.
- Close guest accounts at the time of check-out and asks the guest how they enjoyed their stay.
- Served as a two-way communication channel between management and guests.
- Sold and assigned rooms to guests upon registration.
Experience
5-7 Years
Level
Executive
Education
Diploma
Asst. Front Office Agent Resume
Summary : Self Motivated individual with over seven years in fast-paced customer service and call center environments. Personable and professional under pressure seeking a position that will allow utilizing leadership and customer service skills.
Skills : Microsoft Office, Adobe.
Description :
- Answered an average number of calls per day by addressing customer inquiries, solving problems and providing product information.
- Greet all guests entering the establishment to ascertain what each customer wanted or needed.
- Politely assisted customers in person and via telephone.
- Restocked inventory daily and reviewed cash operation data to verify proper replenishment.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Provided ongoing guest service, including giving information of the surrounding area.
- Answered an average number of calls per day by addressing customer inquiries, solving problems and providing product information.
- Greet the guests entering the establishment to ascertain what each customer wanted or needed.
Experience
7-10 Years
Level
Management
Education
Bachelor Of Science
Front Office Agent/Clerk Resume
Summary : To obtain a front office position in a professionally driven, well-respected hospitality company by pursuing a rewarding career and applying academic knowledge, expertise, and heart for service.
Skills : Great multitasking skilled, Very attentive, positive, patient and hardworking.
Description :
- Prepared for special arrivals, such as groups, VIPs, and elite IHG members, as well as all arrivals.
- Verified accuracy and completeness of reservations and guest service records during check-in and check-out process.
- Ensured that all guest issues are resolved by reviewing guest feedback (HeartBeat Survey).
- Analyzed occupancy forecast to balance current and future house count.
- Resolved guest issues with excellent communication skills and ability to achieve high level of guest service recovery.
- Examined and completed daily reports including credit, special requests, and rate information.
- Ensured to maintain hotel's requirement to meet Intercontinental Hotel Group's brand standards - Overall Guest Experience, Service Recovery Score, and opening IHG Rewards memberships.
Experience
7-10 Years
Level
Consultant
Education
General Education
Front Office Agent/Supervisor Resume
Summary : A versatile, guest-focused, and highly motivated individual with 10+ years of dedicated hospitality experience. Excellent knowledge of providing exceptional first-tier services in a hospitality environment along with great communication skills aimed at making guests comfortable.
Skills : Microsoft Office, Customer Service.
Description :
- Assist guest with registration procedures and ensure optimal level of service to ensure satisfaction.
- Provide guests with appropriate room assignments, room keys, directions to the rooms, while up- selling when appropriate.
- Verify payment for stay including incidental costs by obtaining credit information.
- Assist guests with issues and complaints, with empathy and a focus on guest satisfaction.
- Post charges to guest accounts as designated.
- Maintain knowledge of current resort events, activities, hours of operation as well as dining options currently available.
- Answer incoming calls and assist with reservations, confirmations, room need requests, and questions.
Experience
7-10 Years
Level
Management
Education
Administrative
Front Office Agent/Consultant Resume
Headline : To obtain a position that will provide me with the opportunity to use organizational, customer service, and sales skills and add value to that organization by demonstrating a strong work ethic and exceeding goals.
Skills : Micros, 10 Key By Touch, PBX multiple phone line console, Food & Beverage, GEAC system, Excel, Word, Guest Bridge, Radio Dispatch, Spasoft program, POS, Opera, OnQ.
Description :
- Accommodates special requests whenever possible.
- Assists in preregistration and blocking of rooms for reservations.
- Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
- Understands room status and room status tracking.
- Knows room locations, types of rooms available, and room rates.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
Experience
5-7 Years
Level
Executive
Education
Diploma
Front Office Agent III Resume
Summary : Front Office Agent focused on customer service, efficiency, and achievement. Goal-oriented multi-tasker who excels as a team lead. As a Front Office Agent, whose talents shine in competitive, innovative, and creative environments.
Skills : Excel, Microsoft Office, Team player, Quick Learner, Communication, Studied Medical billing.
Description :
- Worked as the night auditor processing daily revenue and e-commerce sales for 176 rooms.
- Keep records of room availability and guests' accounts using computerized PMS.
- Compute bills, collect payments, and make change for guests.
- Perform simple bookkeeping activities, such as balancing cash accounts.
- Review accounts and charges with guests during the check-out process.
- Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers.
- Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
Experience
7-10 Years
Level
Management
Education
Hospitality Management
Front Office Agent II Resume
Objective : Responsible for Accurately answering and managing all inbound calls in order to route to the appropriate recipient, setting and placing wake up calls, sending and receiving faxes; always maintaining a professional etiquette.
Skills : Microsoft Office, Front Officer.
Description :
- Able to learn new etiquette quietly in a every changing environment.
- Provide exceptional customer service to ensure guest satisfaction.
- Handled daily heavy flow of paperwork and cooperated with the accounting department on invoicing and shipping.
- Effectively communicated and supported front office management, sales, marketing and administrative team.
- Earned management trust by serving as key holder, responsibly opening and closing bank.
- Communicated with vendors regarding back order availability, future inventory and special order.
- Reason for leaving Temporarily moved overseas with my spouse.
Experience
2-5 Years
Level
Junior
Education
Business Administration
Front Office Agent I Resume
Objective : Customer service professional with excellent written and oral communication skills, self-motivated with exceptional communication and computer capabilities looking for an entry-level sales position.
Skills : Computer Literate, Customer Service Skills, Banking.
Description :
- Demonstrate confidence and managerial leadership during emergencies.
- Distribute notices to residents as needed.
- Assist with minor office and management projects.
- Document unusual resident activity and medical incidents in incident log.
- Ensured compliance specific to process and protocols; provided timely responses to queries from residents.
- Conduct security checks/patrols of common areas; ensured entries were secured.
- Develop and maintain critical relationships across a variety of settings including public and private sectors agencies and individuals.
Experience
2-5 Years
Level
Junior
Education
Certificate
Front Office Agent/Executive Resume
Headline : Extensive experience in customer service and hospitality, as well as AP/AR and sales. Data entry, and also Answering inquires pertaining to hotel services, registration, directions and make recommendations.
Skills : Inventory Management, Accounts Payable, Accounts Receivable, Proficiency In Microsoft Office, Excel, And More.
Description :
- Greet, register, and assign rooms to guests of hotels or motels.
- Contact housekeeping or maintenance staff when guests report problems.
- Issue room keys and escort instructions to bellhops.
- Keep records of room availability and guests' accounts, manually or using computers.
- Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
- Record guest comments or complaints, referring customers to managers as necessary.
- Review accounts and charges with guests during the check out process.
Experience
5-7 Years
Level
Executive
Education
Diploma
Front Office Agent Resume
Headline : Reliable and energetic Hotel Crew Member with nine years of experience. Mastering new tasks quickly whilst maintaining exceptional customer service. Display exceptional people skills with a down-to-earth demeanor.
Skills : Hospitality, Customer Service, MS Office, Photoshop.
Description :
- Greet, register and assign rooms to guest.
- Communicate efficiently with housekeeping and maintenance with guest concerns.
- Perform bookkeeping of accounts and conducting nightly audits.
- Review accounts and charges during checkout.
- Deposit guests' valuables in safe-deposit boxes.
- Clean and maintain the tidiness of the desk.
- Arrange tours, taxis, and restaurant reservations for guest.
Experience
5-7 Years
Level
Executive
Education
B.S In Biochemistry
