The Front Office Agent is the first point of contact on behalf of the industry, these agents working in reception or lobby of hospitality sectors will provide many guest services. The lists of duties commonly found on the Front Office Agent Resume are – performing checking in and checking out duties, managing direct and online reservations or bookings, informing customers about payment methods and other needed data, collecting personal details and booking rooms, providing information about available rooms, hotel charges and amenities provided; liaising with housekeeping staff, and up-selling additional facilities or services.
Apart from having proven work experience, these agents are supposed to depict these skills on the resumes – experience with hotel reservation software, customer service attitude, a deep understanding of travel planning websites, flexible work schedules, and cash handling skills. To qualify for this job role, a minimum education of a degree in hospitality management is required.
Summary : A performance-driven leader with proven experience in world-class hospitality and property management. Highly motivated professional with extensive experience and comprehensive management of information systems.
Skills : Hospitality, Assisting Skills.
Providing guests fast, friendly and efficient service while managing guest's incoming calls as well as in the front office area with outstanding ability to perform several tasks at once.
Ensure guest requests are satisfied, billing instructions are followed, and a valid method of payment established.
Verify accuracy, completeness, and legibility of accounting, reservations and guest service records.
Balance guest, city, advance ledgers and prepared credit card and/or cash deposits.
Assisting supervisors and managers with their tasks as well as completing essential reports throughout the hotel daily operations.
Check-in handled financial details for and orient guests to the 73-room hotel and the Metro Richmond area.
Run Night Audit and work the night and swing shifts at Front Desk using the Opera PMS system.
Sr. Front Office Agent Resume
Summary : Experience and knowledge in a broad range of professional customer service and administrative disciplines I have proven skillsets to enhance an organization. Experience in customer service, retail sales, and cash management, and supervision, interpersonal and organizational skills.
Skills : Customer Service Skills, Customer Support, Customer Support.
Provide managerial assistance in day-to-day operations of the Front Office.
Assist in monitoring and controlling labor costs and expenses, and achieving revenue and profitability goals.
Coordinate salary, disciplinary and other human resources-related actions in accordance with Company policies.
Ensure guests receive a high level of prompt, professional and personal assistance and attention.
Respond appropriately and timely to guest concerns or complaints and implement appropriate service recovery gestures in order to ensure a positive guest experience.
Schedule and conduct facility inspections of front office and public areas to ensure they reflect highly on the hotel, brand, and Company.
Monitor concierge services to ensure a high level of guest services.
Coordinate staff training on Company protocols of customer service, quest security, credit and financial transactions Serve as a central communications liaison during emergency/crisis situations.
Lead Front Office Agent Resume
Headline : Worked as a hotelier in hotels were effectively developed customer service skills. Looking for a new challenge that will provide me with the opportunity to further develop my career.
Skills : Public Speaking, Editing, Composition, Mail chimp, Opera.
Efficiently carry-out services provided at the Front Desk including welcoming and check-in/check-out of guests, attending to their requests and queries, taking and relaying messages and other related operational concerns.
Perform the registration process by obtaining data from guests and by observing the established guidelines 3.
Ensure that all guests are checked-in into the computer immediately and accurately.
Check all transactions performed and sign on designated space in the registration card signifying completion of the procedure.
Close guest accounts at the time of check-out and asks the guest how they enjoyed their stay.
Served as a two-way communication channel between management and guests.
Sold and assigned rooms to guests upon registration.
Asst. Front Office Agent Resume
Summary : Self Motivated individual with over seven years in fast-paced customer service and call center environments. Personable and professional under pressure seeking a position that will allow utilizing leadership and customer service skills.
Skills : Microsoft Office, Adobe.
Answered an average number of calls per day by addressing customer inquiries, solving problems and providing product information.
Greet all guests entering the establishment to ascertain what each customer wanted or needed.
Politely assisted customers in person and via telephone.
Restocked inventory daily and reviewed cash operation data to verify proper replenishment.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Provided ongoing guest service, including giving information of the surrounding area.
Answered an average number of calls per day by addressing customer inquiries, solving problems and providing product information.
Greet the guests entering the establishment to ascertain what each customer wanted or needed.
Bachelor Of Science
Front Office Agent/Clerk Resume
Summary : To obtain a front office position in a professionally driven, well-respected hospitality company by pursuing a rewarding career and applying academic knowledge, expertise, and heart for service.
Skills : Great multitasking skilled, Very attentive, positive, patient and hardworking.
Prepared for special arrivals, such as groups, VIPs, and elite IHG members, as well as all arrivals.
Verified accuracy and completeness of reservations and guest service records during check-in and check-out process.
Ensured that all guest issues are resolved by reviewing guest feedback (HeartBeat Survey).
Analyzed occupancy forecast to balance current and future house count.
Resolved guest issues with excellent communication skills and ability to achieve high level of guest service recovery.
Examined and completed daily reports including credit, special requests, and rate information.
Ensured to maintain hotel's requirement to meet Intercontinental Hotel Group's brand standards - Overall Guest Experience, Service Recovery Score, and opening IHG Rewards memberships.
Front Office Agent/Supervisor Resume
Summary : A versatile, guest-focused, and highly motivated individual with 10+ years of dedicated hospitality experience. Excellent knowledge of providing exceptional first-tier services in a hospitality environment along with great communication skills aimed at making guests comfortable.
Skills : Microsoft Office, Customer Service.
Assist guest with registration procedures and ensure optimal level of service to ensure satisfaction.
Provide guests with appropriate room assignments, room keys, directions to the rooms, while up- selling when appropriate.
Verify payment for stay including incidental costs by obtaining credit information.
Assist guests with issues and complaints, with empathy and a focus on guest satisfaction.
Post charges to guest accounts as designated.
Maintain knowledge of current resort events, activities, hours of operation as well as dining options currently available.
Answer incoming calls and assist with reservations, confirmations, room need requests, and questions.
Front Office Agent/Consultant Resume
Headline : To obtain a position that will provide me with the opportunity to use organizational, customer service, and sales skills and add value to that organization by demonstrating a strong work ethic and exceeding goals.
Skills : Micros, 10 Key By Touch, PBX multiple phone line console, Food & Beverage, GEAC system, Excel, Word, Guest Bridge, Radio Dispatch, Spasoft program, POS, Opera, OnQ.
Accommodates special requests whenever possible.
Assists in preregistration and blocking of rooms for reservations.
Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
Understands room status and room status tracking.
Knows room locations, types of rooms available, and room rates.
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
Front Office Agent III Resume
Summary : Front Office Agent focused on customer service, efficiency, and achievement. Goal-oriented multi-tasker who excels as a team lead. As a Front Office Agent, whose talents shine in competitive, innovative, and creative environments.
Skills : Excel, Microsoft Office, Team player, Quick Learner, Communication, Studied Medical billing.
Worked as the night auditor processing daily revenue and e-commerce sales for 176 rooms.
Keep records of room availability and guests' accounts using computerized PMS.
Compute bills, collect payments, and make change for guests.
Perform simple bookkeeping activities, such as balancing cash accounts.
Review accounts and charges with guests during the check-out process.
Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers.
Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
Front Office Agent II Resume
Objective : Responsible for Accurately answering and managing all inbound calls in order to route to the appropriate recipient, setting and placing wake up calls, sending and receiving faxes; always maintaining a professional etiquette.
Skills : Microsoft Office, Front Officer.
Able to learn new etiquette quietly in a every changing environment.
Provide exceptional customer service to ensure guest satisfaction.
Handled daily heavy flow of paperwork and cooperated with the accounting department on invoicing and shipping.
Effectively communicated and supported front office management, sales, marketing and administrative team.
Earned management trust by serving as key holder, responsibly opening and closing bank.
Communicated with vendors regarding back order availability, future inventory and special order.
Reason for leaving Temporarily moved overseas with my spouse.
Front Office Agent I Resume
Objective : Customer service professional with excellent written and oral communication skills, self-motivated with exceptional communication and computer capabilities looking for an entry-level sales position.
Skills : Computer Literate, Customer Service Skills, Banking.
Demonstrate confidence and managerial leadership during emergencies.
Distribute notices to residents as needed.
Assist with minor office and management projects.
Document unusual resident activity and medical incidents in incident log.
Ensured compliance specific to process and protocols; provided timely responses to queries from residents.
Conduct security checks/patrols of common areas; ensured entries were secured.
Develop and maintain critical relationships across a variety of settings including public and private sectors agencies and individuals.
Front Office Agent/Executive Resume
Headline : Extensive experience in customer service and hospitality, as well as AP/AR and sales. Data entry, and also Answering inquires pertaining to hotel services, registration, directions and make recommendations.
Skills : Inventory Management, Accounts Payable, Accounts Receivable, Proficiency In Microsoft Office, Excel, And More.
Greet, register, and assign rooms to guests of hotels or motels.
Contact housekeeping or maintenance staff when guests report problems.
Issue room keys and escort instructions to bellhops.
Keep records of room availability and guests' accounts, manually or using computers.
Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
Record guest comments or complaints, referring customers to managers as necessary.
Review accounts and charges with guests during the check out process.
Front Office Agent Resume
Headline : Reliable and energetic Hotel Crew Member with nine years of experience. Mastering new tasks quickly whilst maintaining exceptional customer service. Display exceptional people skills with a down-to-earth demeanor.
Skills : Hospitality, Customer Service, MS Office, Photoshop.
Greet, register and assign rooms to guest.
Communicate efficiently with housekeeping and maintenance with guest concerns.
Perform bookkeeping of accounts and conducting nightly audits.
Review accounts and charges during checkout.
Deposit guests' valuables in safe-deposit boxes.
Clean and maintain the tidiness of the desk.
Arrange tours, taxis, and restaurant reservations for guest.