Dispatch Supervisor Resume Samples

Dispatch Supervisors are responsible for coordinating and supervising the work activities of a transportation or call centers. Typical Dispatch Supervisor Resume emphasizes on job duties such as – interviewing and hiring staff, supervising employee and work performance, optimizing workflows, handling calls from various geographical areas, networking with vendors and suppliers, enforcing company policies, managing development and research processes and handling all related activities.

Aspiring candidates should depict in the resume qualifications such as strong communication skills, coaching abilities, leadership skills, time management skills, teamwork, and work prioritization skills. The dispatch supervisors should have a good knowledge of the dispatching process and procedures. Most of the eligible candidates have a degree in relevant areas such as logistics or supply chain management.

 

Dispatch Supervisor Resume

Objective : Seeking a position where I may be able to utilize my administrative knowledge, customer service, bookkeeping, and general office skills to maintain greater office efficiency and productivity. I am a committed team member and strive in any position to succeed and build in any way possible.

Skills : Strong organizational skills, Active listening skills,.

Description :

    1. Resolve customer complaints and answer customers' questions regarding policies and procedures.
    2. Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
    3. Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.
    4. Implement corporate and departmental policies, procedures, and service standards in conjunction with management.
    5. Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
    6. Train and instruct employees in job duties and company policies or arrange for training to be provided.
    7. Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
    8. Review records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Diploma


Dispatch Supervisor Resume

Objective : Motivated, self-driven professional with over five years of sales and customer service experience. Genuinely enjoy helping people through consultative sales Known for ability to build relationships and educate customers, resulting in customer satisfaction, retention, and increased sales.

Skills : Strong Organizational Skills, Active Listening Skills,.

Description :

    1. Provide prompt customer support by listening to customers and responding in a way that resolves their questions and problems and meets or exceeds their expectations.
    2. Answer inbound calls in a professional and courteous manner, and provide customer service and order management to customers, drivers and internal sales force.
    3. Collect bags from airline baggage service offices and load bags into truck, some weighing over 50 lbs.
    4. Trace freight and use troubleshooting skills to track down location of freight that is lost, late, misdirected, etc.
    5. Complete dispatch pick-up calls communicating directly with customers to schedule and arrange for freight arrival according to customer requirements.
    6. Work closely with customers to develop positive working relationships and to expand freight opportunities wherever possible.
    7. Using systems, enter data into computer system and use information to answer questions and problems as they arise.
    8. General office duties and other duties as assigned Provides leadership to assigned personnel through effective goal setting, performance reviews, delegation, and communication.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Associate In Science


Dedicated Dispatch Supervisor Resume

Summary : Medical Administrative Assistant adept at verifying insurance coverage, reviewing records, scheduling exams. Previously supported up to 7 physicians in a busy medical office setting. Patient-oriented with strong attention to detail, professional telephone etiquette and organization skills with background in billing and collections, records management, maintenance and appointment setting. Desires a role in a medical office environment.

Skills : Microsoft Office, Administrative Assistant, Training & Development, Organizational Skills.

Description :

    1. Effectively managed a high-volume of inbound and outbound customer calls.
    2. Addressed and resolved customer complaints empathetically and professionally.
    3. Defused volatile customer situations calmly and courteously.
    4. Accurately documented, researched and resolved customer service issues.
    5. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
    6. Prepared reports and communication for senior management.
    7. Oversaw call center employees to ensure customer satisfaction goals were consistently met.
    8. Conducted performance reviews for my team of Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma

UPS Dispatch Supervisor Resume

Headline : I have many years working in the transportation and logistics field. My strengths are efficieny, effectiveness, along with driver and customer relations. I have a strong working knowledge of computer systems and programs as well as routing, DOT regulations, driver management/relations/coaching skills, the ability to multi-task and deliver exceptional customer satisfaction. I am looking for a company where my leadership skills will be recognized and appreciated, while taking that company's efficiency and drivers to the next level.

Skills : Microsoft Office, Excel, HTML, JAVA, C++, Javascript, CSS, Microsoft Access, Objective C, SQL, User Experience Design, Troubleshooting, Computer Repair, Network Administration, Asp.Net.

Description :

    1. Ensured that all dispatch objectives were met on a daily basis as assigned by the Regional Manager and Project Manager.
    2. Effectively managed 4 dispatchers, including training and policy and procedure enforcement.
    3. Responsible for driver scheduling and efficiencies under the current Metro Access contract.
    4. Effectively implemented "best practices" for dispatchers to help streamline operations and maintain peak on time performance.
    5. Supervised the overall pick up and delivery of 400+ trips daily Assists in the hiring and management of operators and dispatch personnel.
    6. Ensured overall excellent customer service and complaint ratios of less than 6% per 10,000 passengers.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Package Center Dispatch Supervisor Resume

Objective : To obtain a rewarding and successful career, by incorporating my work experience and interpersonal skills with an opportunity in an office environment, where there is a need for variety office duties such as computer knowledge, organizational abilities, dispatching & customer service.

Skills : Proficient with windows environment, Type 45 wpm ,.

Description :

    1. Interact with General Motors to provide them quality service for their operation.
    2. Interact with Schneider Logistics to provide General Motors quality service.
    3. Contact drivers for setting up work assignments.
    4. Make decisions on the most efficient use of drivers and equipment.
    5. Oversee daily dock operations of loading and unloading trailers.
    6. Use Highway Master for tracking purposes and payroll purposes.
    7. Reimburse drivers' out-of-pocket expenses via petty cash.
    8. Answer customer phone calls and efficiently handle their needs and complaints.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Vocational In Drafting

Dispatch Supervisor/Trainer Resume

Objective : Operations, Logistics and Transportation Management with 25 years of management experience across multiple business disciplines encompassing Fortune 500, regional and corporate responsibilities. Strategic and tactical operations and transportation expert with strong qualifications in consulting as a logistics leader to all levels of the organization. Team player accustomed to managing multiple priorities in fast-paced, ever-changing environment.

Skills : Word, Excel, Typing, Supervising, Multitasking, Interpersonal.

Description :

    1. Managed leased drivers, providing customer service for warehouse and transportation issues with the stores, measure on-time deliveries, create logistics (wave) plan, track and analyze all fleet statistics, process payroll, work with operations to increase efficiencies of logistics plan.
    2. Managed operation without the assistance of a Fleet Manager, reported to regional Management in Northern CA.
    3. Improved the relationship between Transportation and Operations which increased communication and provided better customer service to the stores.
    4. Improved driver management relationships resulting in a 50% lower driver turnover.
    5. Reduced the number of Hostler moves by 22% in the yard contributing to operational efficiencies.
    6. Reduced yard inventory minimizing the cost of mis-placed trailers and trailer damage.
    7. Implemented program to ensure timely return of empty totes to the warehouse for pick, pack, and ship.
    8. Reduced driver lease company workers comp rates by consistently implementing a safety first policy.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Private Fleet Management

Main Dispatch Supervisor Resume

Headline : Dependable employee bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills. .

Skills : Excel, Powerpoint.

Description :

    1. Assist the Operations Manger with daily water heater Sears Manager and parts inventory.
    2. Ensure Technicians inspect and sign off vital fluids of fleet.
    3. Ensure water heaters are not damaged before delivery.
    4. Assist in disposal of damaged and lead products.
    5. Also responsible for scheduling and processing Sears work orders.
    6. Constant communication with managers, keeping them updated.
    7. Audit invoices, part requisitions and process claims for Sears.
    8. Train new dispatchers and assist dispatch department.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Art In Studio Art

UPS Dispatch Supervisor Resume

Summary : Military police protect the lives and property on Army installations by enforcing military laws and regulations. They also control traffic, prevent crime and respond to all emergencies. JOB DUTIES Law enforcement patrols Interview witnesses, victims and suspects in investigations Crime scene security and processing Arrest and charge criminal suspects.

Skills : Computer, Microsoft Word,Power Point, Excel.

Description :

    1. Perform as shift supervisor/lead dispatcher for any assigned shift within police or fire communications center.
    2. Provide training and testing supervision of subordinate personnel, to include the assignment/review of work.
    3. Prepares input to performance evaluations, receives/dispatches routine/emergency telephone calls/radio communications from/to citizens, patrol units, other law enforcement, fire and rescue, or other public safety agencies.
    4. Act as shift supervisor in dispatching personnel and equipment in emergencies using established protocols.
    5. Operates a variety of communications equipment, operates an electronic telephone console, receives emergency calls and provides information to the public.
    6. Prepares and maintains accurate records and logs of all radio transmissions, telephone calls and other records, files, information systems.
    7. Type information on a computer keyboard to process or update information accurately.
    8. Operate computer inquiry terminal to obtain information on persons and vehicles through related database systems.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Associate Of Science In Nursing

Dispatch Supervisor Resume

Objective : Scheduling Manager/ Customer Service Manager who goes above and beyond and takes on multiple projects at once. Excellent work ethic and strength in boosting company Morale.

Skills : I have taken and passed the postal exam I am CPR certified.

Description :

    1. Managed a 60 vehicle fleet of cable technicians.
    2. Provided an elevated customer experience to generate a loyal clientele.
    3. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
    4. Served as the main liaison between customers, management and sales team.
    5. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
    6. Screened applicant resumes and coordinated both phone and in-person interviews.
    7. Cross-trained and backed up other customer service managers.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Bachelor Of Science In Human Resource Management

Admin Assistant/Dispatch Supervisor Resume

Summary : Dependable Office Worker with more than 12 years of transferable experience. Proven clerical, organizational and communication skills in a variety of settings. Upbeat attitude with a history of producing quality results. My experience has come from working with non-profits as well as private companies. I feel very fortunate to have been able to do this and have gained invaluable knowledge in the process which would be an asset to any potential employer.

Skills : Typing , as400, Axon, MS Office.

Description :

    1. Supervised 10 dispatchers and ensure that queue is being worked properly.
    2. Answer questions about policy and procedure from employees.
    3. Responsible for hiring, scheduling, terminating, and coaching of employees.
    4. Monitored multiple call queues to ensure all calls were being answered and dispatchers were available to take incoming calls.
    5. Completing rate sheets for provider's additional services and ensuring amounts are correct for billing purposes.
    6. Act as a mentor for other agents by helping answer program and system questions in absence of other supervisors.
    7. Performed vehicle inspections to assist network coordinators with credentialing for transportation providers.
    8. Assisted with taking incoming calls during heavy call times to assist with dispatching and correcting trips.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma

Main Dispatch Supervisor Resume

Objective : Customer Service Manager/Director experience with all the facets of the hiring, training, coaching, and development processes of call center representatives. Essential Call Center Management Skills: Skilled in call center day to day operations Familiarity with Key Performance Indicators (KPI's) Multi - line phone operation proficiency Committed to maintaining data integrity Exceptional workflow management Persuasive Speaker.

Skills : 70+ WPM ., Data Entry, Dispatching, Adobe, Word, Customer Service, Excel, Filing, Logistics, Management, Operations.

Description :

    1. Daily oversight of dispatch team's work performance daily, weekly, and monthly.
    2. Provided various statistical reports to upper management on a weekly and a monthly basis.
    3. Provided technical assistance to the staff Position also served as a working supervisor performing dispatch functions when needed.
    4. Handled all interviews and terminations for the dispatch department.
    5. Performed all annual employee evaluations and reviews.
    6. Assigned and delegated work projects as needed.
    7. Reviewed and resolved all customer escalations with our client Brighthouse to their satisfaction.
    8. Handled all dispatch scheduling for the department to ensure proper staffing levels were always maintained.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
High School Diploma

Flight Dispatch Supervisor Resume

Objective : Excellent business management skills in an office environment Capabilities span a variety of tasks, including office management, human resources, word processing, calendar management and database program use Leadership qualities in managing the work efficiently and in running the administration smoothly Distinguished Service Award, 2014 Exceptional Performance Award, 2015 Distinguished Service Award, 2016.

Skills : MS Office, TMW, Typing, Typing, Excel, Outlook, Fax, Email, Email.

Description :

    1. Provided daily direction and communication to employees to ensure customer service calls are answered in a timely, efficient, and in a knowledgeable manner.
    2. Responsible for suggesting methods to improve area operations, efficiency and service to both external and internal customers.
    3. Provided statistical and performance feedback and coaching on a regular basis to each team member.
    4. Wrote and administered performance reviews for skill improvement.
    5. Provided appropriate training, coaching, counseling and direction to Customer Service Representatives/ Dispatchers.
    6. Prepared corrective action forms and communicate effectively with employees with regard to the appropriate corrective action as required.
    7. Scheduled dispatchers according to volume needs.
    8. Assisted Manager with daily operation of call center, including but not limited to any special project assigned.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
BS In Business Administration

Dispatch Supervisor III Resume

Summary : To Excel in the company I work for and to use my abilities and skills Dependable, self-motivated, and able to work well with others. Strong organizational skills including planning, scheduling, and filing. Excellent interpersonal skills. Multitasking is a plus for me.

Skills : Proficient with MS Office programs.

Description :

    1. Maintain the service technician schedules and dispatches technicians as service calls are completed.
    2. Schedule technician return trips with customers to complete jobs after arrival of parts.
    3. Maintain on call schedule for service technician and after hours service procedures.
    4. Enter service calls, schedules calls, and generates call debriefing with technicians daily.
    5. Maintain customer database, ensuring complete, accurate, and updated entry of information.
    6. Respond to customer inquiries regarding company schedule and requested lead times, equipment service, and service invoicing, and general inquiries.
    7. Respond to service technician requests both by online and phone.
    8. Responsible for all dispatchers schedule, PTO and making sure all coverage's are handled.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Associate

Dispatch Supervisor Resume

Objective : Highly organized MBA with extensive supervisory and managerial experience in the retail, service and transportation fields including small business operations. Contributed to increasing customer service satisfaction by 174% from [].

Skills : Certified personal trainer.

Description :

    1. Arranged daily dispatching schedules for 20 employees.
    2. Assisted management to conduct bilingual meetings with Spanish speaking workers.
    3. Responsible for opening and closing warehouse based on assigned shift.
    4. Assisted warehouse manager in inventory, storage, loading and unloading activities.
    5. Provided support to management by processing payroll and customer payments.
    6. Reported accidents and results of customer satisfaction surveys to management.
    7. Provided strong support to clients by handling all phone calls regarding service status.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Master Of Business Administration In Business Administration