Working for the telecommunications sector, a DSL Technician will undertake the routine task of installing, repairing, and changing service in residential, and commercial units for voice, video, and data customers. The job description entails installing and troubleshooting the service drop from the pole or pedestal to the customer’s equipment as needed. Other crucial duties are listed on the DSL Technician Resume as – installing and maintaining internet equipment inclusive of switches, routers, network cabling, and servers; installing and maintaining DSL equipment; taking responsibility for troubleshooting and programming for customers; and supporting the field network technicians.
The ideal candidate for this post should denote the following skills – fluency in all aspects of a DSL installation, willingness to climb poles, knowledge of copper and fiber plant, knowledge of router/gateway and Apps; clean driving record, familiarity with the company policies, procedures, and products; knowledge of AC/DC electronics theory; and proficiency in using various types of test equipment. A relevant diploma is commonplace among job applicants.
Objective : Information Technology Professional, with experience in mentoring, testing, and problem-solving. Broad understanding of computer networks; hardware, software; including installation, configuration, management, troubleshooting.
Installed and repaired DSL service at customer's premise.
Installed new wire home runs.
Verified connectivity to Central Office, troubleshoot outside line and customer computers to locate the trouble.
Configured email clients' outlook, mac mail, and Eudora, so the customer can send and receive emails.
Setup and configured AT&T-provided routers, and party 3rd routers like D-link and Linksys Cisco Routers.
Collaborated with other departments: Testers, Central Office Technicians, HI-Cap Analyzers C.O.
Engineered and DOC, NOC Technical Support group to resolve issues.
Experience
0-2 Years
Level
Entry Level
Education
All General Ed
DSL Technician Resume
Objective : A position with a professional atmosphere, where effective communication and customer relation skills are provided to prospectible customers.
Skills : Cable Splicer, Troubleshooting Faults With T1 Circuits For High Profile End Users.
Description :
Handled incoming phone calls providing internet technical support.
Supported included.
Browser configuration, setting up email clients like Outlook and mac mail, and help set up home/business networks with routers and static IP addresses.
De-escalated phone calls that were escalated to a supervisor.
Taken and handled that customer's issue with care and urgency.
Turned an irate customer into our best friend by the end of the situation.
Responsible for installing, testing, troubleshooting, repairing, removing, and maintaining all equipment associated with DSL applications as well as computers, including Network Interface Devices (NID), wiring plans, and miscellaneous equipment.
Experience
2-5 Years
Level
Junior
Education
Diploma In General Education
DSL Technician Resume
Objective : A hardworking resource full is responsible with a strong background in production goals. Self-motivated, capable of working independently or as part of a team.
Educated customers on service features and functions.
Worked in attics, crawlspaces, and basements.
Worked with POTS, RJ11, R45, 66 blocks CAT 3/5 cable and kept accurate records (reporting repair tickets and installation logs.
Inspected and tested inside-outside wiring and other equipment locate the source of trouble and may repair or replace faulty equipment.
Hand on splicing, customized connectorization, OTDR testing, power meters, light sources, fault locations, transmitter modules, splice tray and enclosure installations, Networking Ethernet token ring.
Installed Internet Software.
Stayed current with system information, changes, and updates.
Experience
2-5 Years
Level
Junior
Education
Diploma In General Education
DSL Technician Resume
Headline : Seeking a challenging career as a Copper Splicer or I & R Technician. The company would prefer is progressive and has growth-oriented positions.
Skills : Microsoft Office, Machining, Computers, Customer Service.
Description :
Answered calls for Tier 1 Customer support for AT&T DSL customers.
Answered and logged phone calls and ran diagnostic software to correct customer issues.
Corrected issues and set up scheduling for DSL technicians out in the field to correct physical wires issues.
Customer service rep for 2 months straight.
Promoted to a lead DSL tech employee and helped new customer service employees get comfortable In new positions within the company.
Installed and maintained Internet equipment, including routers/switches/servers/network cabling.
Installed and maintened of DSL equipment.
Experience
5-7 Years
Level
Executive
Education
Certificate In Machining Technology
DSL Technician Resume
Summary : Seeks to obtain a challenging position with the potential for advancement where one can utilize knowledge, expertise, and experience.
Technical supported by phone for DSL modems installation, setup, and usage.
Troubleshoot hardware and software installation for individual and corporate users, including resolving network issues for modem users.
Educated customers on features and functions of company data products and services.
Tracked and reported network, software, and hardware issues to upper-level support for investigation and resolution.
Adjusted customer accounts for proper data features.
Assisted users with installation and usage of data products with computers.
Provided a high level of customer service, calling customers back to ensure services were functioning properly.
Experience
7-10 Years
Level
Management
Education
Diploma In General Education
DSL Technician Resume
Objective : Make a positive contribution to your organization utilizing my computer, networking, electronic, leadership skills, technical knowledge, and motivation to achieve company goals.
Skills : Customer service, technical support, time management, documentation review, clerical, cash handling, Microsoft Excel, Access, PowerPoint, and Word.
Description :
Installed and Repaired Line Share DSL circuits for both residential and commercial end-users.
Installed DSL lines in the business and home settings
Connected customers to Communication Network for Bell Atlantic.
Provided answers to clients by identifying problems; researching answers.
Guided clients through corrective steps.
Offered alternative solutions where appropriate with the objective of retaining customers' and clients' business.
Followed up and made scheduled callbacks to customers where necessary.
Experience
2-5 Years
Level
Junior
Education
Diploma
DSL Technician Resume
Objective : Seeking a DSL Technician position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Conferred with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain.
Checked to ensure that appropriate changes were made to resolve customers' problems.
Managed care reps when management was off the floor responsible for management duties and floor support.
Taken incoming calls from customers with potential issues with their service.
Troubleshoot computers to get them connected or reconnected.
Installed and repaired DSL lines outside plant and in-house wiring Issues as well as configure computers for DSL service.
Installed and troubleshooted of Verizon (ILECs) DSL Internet over copper POTS (VOIP) lines (commercial and residential).
Experience
2-5 Years
Level
Junior
Education
Electronics And Computer Technology
DSL Technician Resume
Objective : Looking to start a new career with a business in the local area that will utilize strong background in sales and years of customer service experience.
Skills : Customer Service, Graphic Design.
Description :
Installed, maintained, and configured T1-ADSL-DS3- Cable modems.
Installed and configured Routers, computers, and peripherals.
Installed POTS wiring and equipment.
Installed DSL internet and telephone services on Cat3 and Cat5 wire.
Home networked over Cat5 Pc programming and Network Card installation.
Answered incoming calls.
Assisted customers with internet connectivity issues, and maintained excellent customer service.
Experience
2-5 Years
Level
Junior
Education
Computer Systems Technician
DSL Technician Resume
Objective : To establish a long-term career in a company where I may utilize my DSL Technician professional skills and knowledge to be an effective Associate Program Manager and inspiration to those around me.
Skills : Technician, Customer Service.
Description :
Responsible for installation and repair of customers' DSL lines and equipment.
Installed customers' wiring and interface devices.
Installed customers' DSL equipment, setting up and configuring DSL equipment.
Trouble finding and repaired of DSL lines and associated equipment.
Installed and repaired customers' telephone lines and equipment.
Responsible for installation, repair of business telephone lines, equipment, and systems.
Responsible for maintaining and repair of customer's aerial and buried services.
Experience
2-5 Years
Level
Junior
Education
Diploma In General Education
DSL Technician Resume
Objective : DSL Technician will work closely with the customers to determine their needs and then install, maintain, and troubleshoot their DSL connection.
Skills : Fast Learner, Detail-Oriented, Organized, Communication, Multilingual, Team Player.
Description :
Shipped receiving and sometimes scanning.
Provided customer service and service maintenance for two apartment complexes.
Identified and fixed issues with individuals' Internet service.
Installed DSL and VOIP services for businesses and households.
Monitored and Maintained new order provisioning for residential and small business customers.
Liaisoned between installations technicians and customers.
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