Duty managers handle customer service, security, and management concerns of the organization; working for multiple establishments like stores, fitness clubs, and hotels among others, these managers oversee the overall safety and maintenance of the premises. The duty managers normally have to disburse various roles and responsibilities such as – making sure that the employees deliver exceptional service to customers, ensuring customer happiness with the delivered service or product, delegating duties, helping in implementation of policies, motivating employees, assisting managers, handling cash, day-end checking, managing cleanliness and dealing with customer issues or complaints.
Skills expected from duty managers and incorporated in the Duty Manager Resume are good public relations skills, professionalism, being amicable and courteous, supervisory and leadership skills, resilience, and related computer knowledge. Having a College degree in Business administration or Administration would prove to be helpful to earn a job as a duty manager; however, possessing a Master’s is widely recognized and preferred by the hiring employers.
Summary : Results-driven Duty Manager skilled in overseeing daily operations and ensuring compliance with company standards. Recognized for improving guest experiences and increasing repeat business through effective staff training and operational efficiency.
Skills : MS Office Suite, Team Leadership, Customer Service, Conflict Resolution
Description :
Monitored readiness and availability of activity and lounge areas.
Maintained standards of cleanliness for all facilities and equipment.
Supervised volunteers during assigned shift, ensuring that quality customer service and support is provided and staffing levels are consistent with service delivery standards.
Monitored supply inventory and replenish stock.
Assisted with programs and events as needed.
Responsible for center operations as needed in the absence of the Center Manager.
Managed software cases for Premier Microsoft customers.
Experience
7-10 Years
Level
Management
Education
B.S. H.M.
Sr. Duty Manager Resume
Headline : Results-driven Sr. Duty Manager skilled in strategic planning and team management. Successfully led cross-functional teams to achieve operational excellence, reduce costs, and enhance guest experiences in a fast-paced setting.
Skills : Microsoft Office, Excel, Microsoft Outlook, Operational Oversight, Budget Management
Description :
Monitored Departmental costs to ensure performance against budget.
Informed other operating departments, notably Housekeeping of all Front Office matters that concern them.
Coached new employees and brought them to their maximum potential.
Increased revenue by offering special deals to the guests.
Dealt with all guest complaints and re ensuring 100 % Guest Satisfaction.
Answered phones as needed and ensured 100% customer satisfaction.
Implemented new scheduling system, reducing overtime costs by 25% while maintaining service levels.
Experience
5-7 Years
Level
Executive
Education
BBA
Jr. Duty Manager Resume
Summary : Dynamic Jr. Duty Manager with expertise in managing daily operations and staff coordination. Recognized for implementing process improvements that increased customer satisfaction scores by 20% and reduced operational costs.
Skills : Opera PMS, SMS PMS, Microsoft Office, Sales Strategies, Process Improvement
Description :
Investigated complaints and addressed to all departments concerned and respond to guest with an appropriate explanation and apology.
Oversaw the general upkeep of all areas around the hotel, as well as personal safety of guests and staff.
Responsible in maintaining a constant, visible physical presence in public areas Coordinate with Front Office and Club Floor on VIP arrivals, walk-ins, groups and guests with special requests, relocating guests during full house situations.
Responsible for the utilization of the grand master and emergency keys while on duty.
Investigated all guest and employees accidents and report the circumstances to management.
Charged during emergency until the General Manager and Resident Manager arrives.
Directly supervised the Front Office department.
Experience
7-10 Years
Level
Management
Education
B.S. in HM
Asst. Duty Manager Resume
Summary : Results-driven Asst. Duty Manager skilled in team leadership and customer service excellence. Successfully increased guest satisfaction scores by 20% through effective staff management and streamlined operations in a high-volume environment.
Skills : Autocad, Spss, Citrix, Time Management, Conflict Resolution, Customer Service
Description :
Issued change fund to cashiers and maintained a record of the movement of cash funds issued.
Prepared bank deposits of cash receipts and made change funds for cash registers.
Cashed personal checks, government checks, traveler's checks, and money orders for authorized patrons, assuring that proper identification is provided.
Checked the patron's name and social security number against the Indebtedness List before processing the payment of personal checks.
Ensured the use of counterfeit detector pen in accepting bills, $20 (USD), 1000 (JPY), and higher.
Received, counted, and verified money received with the daily cash report for accuracy.
Operated the club's POS system to ensure cash balance accuracy.
Experience
7-10 Years
Level
Management
Education
B.S. in H.M.
Associate Duty Manager Resume
Summary : Results-driven Associate Duty Manager skilled in team leadership and conflict resolution. Successfully implemented training programs that improved staff performance and reduced guest complaints by 30% in a high-volume environment.
Skills : Certificate in Microsoft Office, Certificate of Merit, Technical Proficiency, Project Management, Customer Retention
Description :
Directed, oversaw, and coordinated the shift of airport agents of multiple contracts.
Acted on behalf of the Operations Manager in his absence with clients and potential clients.
Responsible for assisting the Operations Manager in daily staffing and development of manpower schedules.
Addressed station attendance and performance deficiencies and administered corrective measures under Human Resources policies.
Reviewed shift reports, analyzed and reviewed operational activity.
Performed briefings and ensured they are communicated effectively and efficiently with staff.
Ensured proper coverage for client accounts and monitored post start and end times.
Experience
7-10 Years
Level
Management
Education
B.Sc. H.M.
Duty Manager/Supervisor Resume
Summary : Results-driven Duty Supervisor with a strong background in staff management and customer service excellence. Skilled in implementing training programs that boost team performance and improve service delivery, leading to increased guest loyalty.
Skills : Time Management, Conflict Resolution, Customer Service, Inventory Management
Description :
Supervised the loading, unloading, scanning of bags, and cleaning of aircraft for fourteen major international airlines promptly.
Assumed duties and responsibilities of Ramp Manager in his absence.
Evaluated personnel, provided necessary coaching, and coordinated training for over 100 employees.
Responsible for scheduling and payroll functions.
Ensured an efficient and effective communication system between management and workforce.
Achieved maximum operational performance of the station within budgetary constraints, while emphasizing customer service, on-time performance, and safety.
Maintained close and effective business relationships with the customer airline companies' management.
Experience
10+ Years
Level
Senior
Education
B.S. in HM
Duty Manager/Coordinator Resume
Summary : To find a stimulating and challenging career in the hospitality industry where can use excellent interpersonal management and leadership skills to make a positive contribution and confidently lead a team.
Skills : Computer Skills; Microsoft Office; Internet Savvy, Time Optimization, Training Development, Service Excellence, Operational Efficiency
Description :
Oversaw daily operation of the terminal and areas of responsibility.
Greeted employees/agents, establish schedules and assignments, discipline and evaluate employees.
Provided required, identified training and keep agents informed of changes to procedures, hours or operation.
Played an active role in overall safety program and assure operations are performed in accordance with established safety practices.
Maintained accurate timesheet and attendance records for payroll & distribute paychecks to employees.
Used to motivate employees and establish rapport with airline agents.
Demonstrated organizational, computer and people skills.
Experience
10+ Years
Level
Senior
Education
B.S. in BA
Duty Manager III Resume
Summary : Results-driven Duty Manager III skilled in optimizing daily operations and leading diverse teams. Recognized for implementing innovative solutions that improve guest experiences and streamline processes, resulting in a 20% increase in customer retention.
Skills : Microsoft Office, Excel, Microsoft Outlook, Team Leadership, Customer Service
Description :
Responsible for the efficient use of resources to ensure operational performance.
Ensured enforcement of all company and departmental procedures, including safety and security.
Trained and developed employees in correct ramp procedures.
Implemented methods of maximizing revenue and controlling expenses.
Oversaw day to day ramp operations for 75 flights.
Communicated procedural changes to Crew Chiefs and fleet service clerks and ensured compliance.
Coached and counseled employees on matters regarding work performance and attendance.
Experience
7-10 Years
Level
Management
Education
BBA
Duty Manager II Resume
Summary : Results-driven Duty Manager II skilled in staff management and operational excellence. Successfully implemented training programs that improved team performance by 30%, leading to increased customer retention and satisfaction rates.
Skills : MS Office Suite, Operational Planning, Inventory Management, Budgeting Skills, Problem Solving
Description :
Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software, and the network.
Collaborated with development staff to recreate problems in the test environment.
Verified with the customer that the issue has been resolved and updated the ticketing system.
Communicated plan, progress, and issues in a timely manner.
Led a team of 15 staff, achieving a 95% customer satisfaction rating through exceptional service delivery.
Implemented cost-saving measures that reduced operational expenses by 15% without compromising service quality.
Coordinated staff schedules, optimizing coverage and reducing overtime costs by 25% over six months.
Experience
7-10 Years
Level
Management
Education
B.S. H.M.
Duty Manager Resume
Summary : Duty Manager is responsible for managing the daily operations of the store. This includes ensuring all duties are met, customer service, cash handling, and inventory management.
Supervised an average of 4 desk clerks in the course of their duties of checking guests into and out of the lodging facility.
Conducted reconciliation of clerk drawers at the completion of their shift.
Maintained the security of the front desk safe and its contents.
Conducted the nightly computer audits of the day's activities.
Ensured audit reports were routed to appropriate lodging management.
Communicated with maintenance and housekeeping functions to ensure that any identified deficiencies were resolved.
Maintained the facilities lost and found function.
Experience
7-10 Years
Level
Management
Education
B.S. in H.M.
Manager On Duty II Resume
Objective : Experienced Manager On Duty II adept at managing diverse teams, fostering a collaborative environment, and driving sales growth through exceptional service and innovative problem-solving.
Skills : Leadership, Retail Management, Visual Merchandising, Windows, Mac
Description :
Responsible for helping customers develop exciting photographic products.
Delegated more responsibilities including working with and selling high end cameras.
Processed digital prints though our chemical printer, and preforming basic maintain on all machines.
Noticed all of the employees looking up to me for direction.
Promoted me to a Manager on Duty and offered me a lot more responsibilities.
Implemented new inventory management system, reducing stock discrepancies by 25% and improving order accuracy.
Developed and executed staff scheduling strategies, optimizing labor costs and achieving a 15% reduction in overtime expenses.
Experience
2-5 Years
Level
Executive
Education
B.S. in H.M.
Assistant Manager On Duty Resume
Objective : Dynamic Assistant Manager On Duty with 5+ years of experience in optimizing operations and enhancing customer satisfaction. Proven track record in team leadership and driving sales growth through effective training and development.
Responsible for maintaining the Hotel standards that have been outlined by the GM and the Standard Operating Procedures.
Dealed with daily conflict resolution.
Ensured guest satisfaction by empathizing and sympathizing with them to try and fix their concerns.
Supported and communicated with every area of the hotel, "front of the house and back of the house", to ensure continuity of the hotel when upper management is gone.
Handled revenue settlements, and the disputes of hotel charges.
Experience
2-5 Years
Level
Executive
Education
B.S. in H.M.
Manager On Duty Resume
Summary : Worked as a manager for the past 6 years in 3 establishments. Ensured that displays are filled and the store is recovered daily per company standards. Performed cashier shift changes and cash counts as needed.
Ensured the branch and vaults are opened and closed on a timely basis.
Oversaw teller duties and assisted the line with customer transactions during peak periods.
Informed of pertinent changes in operational policy and procedures.
Prepared teller performance appraisals and disciplinary notices as required.
Resolved customer complaints effectively, leading to a 40% increase in positive feedback and repeat business.
Conducted regular safety audits, ensuring a 100% compliance rate with health and safety regulations.
Coordinated special events, increasing revenue by 35% through strategic marketing and customer engagement.
Experience
7-10 Years
Level
Management
Education
B.S. in H.M.
Airport Duty Manager Resume
Headline : As an Airport Duty Manager, Responded and managed the airport facility including the Emergency Operations Center during emergencies; coordinated support activities for routine and non-routine situations requiring the cooperation of federal, state, and local agencies. Conducted safety spot checks of all Airport facilities; responded, assessed, and fixed security issues to prevent violations and fines as related to Code.
Facilitated station training needs with recurrent, ad hoc and system training initiatives.
Oversaw the agent/clerk requirements for offering overtime, in-station and system transfers in order to support operational needs.
Worked in connection with local Management (Customer Care and Customer Operations), Station Services and Workforce Planning to maintain budgeted physical headcount.
Oversaw New hire, transfer, and termination system execution (Oracle, SHARP, Station Resources).
Oversaw of vendor partner performance.
Developed, processed, and managed 3-5 main schedule bids per year.
Objective : As an Airport Duty Manager, Represented the Airport Director and Senior Staff during emergencies; serving as the Senior Leader on duty and the Airport media spokesperson during off hours. Managed special events including film shoots, VIP, and Government Affairs escorts by notifying all stakeholders, providing consulate assistance, and coordinating activities.
Skills : Data Analysis, Customer Service, Operational Planning, Crisis Management
Description :
Managed and directed a shift ensuring compliance with FAA FAR Part 139 Certification requirements, the Airport Certification Manual and FAA Advisory circulars/order guidelines.
Acted as Vice President of Airport Operations in his/her absence and perform other related tasks as assigned or required.
Prepared and administered performance evaluations for direct reports.
Ensured daily compliance with TSAR 1542 security regulations and the Aviation Security Plan (AVSEC).
Coordinated airport construction projects with authority staff, FAA, contractors, governmental agencies and others and occasionally chairs the weekly construction meeting.
Managed consolidated control center.
Implemented, managed and utilized Safety Management System.
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