An Emergency Communications Officer works for the police department and serves as a vital support for the public who want emergency support and assistance from the department. The job description entails answering 911 phone calls and responding to them immediately by taking a proper course of action. While the duties vary based on the type of situation, the following are certain core duties that are mentioned on the Emergency Communications Officer Resume – attending and answering 911 calls, informing the appropriate team or personnel to take the needed action, communicating necessary information to the caller on how to handle the situation including CPR and first aid process; and tracking the location and the situation until the problem is resolved.
The most sought-after skills for the post include the following – clear, strong, and efficient verbal communication skills, the ability to multitask; a basic understanding of technology; strong knowledge of the city’s geography and the ability to read maps well; a good understanding of police terminologies, policies, procedures and regulations, and emotional stability. While exact qualifications vary from industry to industry, possessing a background in telecommunications will be useful.
Objective : Dynamic and dedicated Emergency Communications Officer with 2 years of experience in high-pressure environments. Proven expertise in managing emergency calls, dispatching services, and providing critical information to first responders. Committed to enhancing communication efficiency and ensuring public safety through effective coordination and support.
Receive and prioritize emergency calls, ensuring accurate information is gathered.
Relayed precise information to Emergency Personnel, ensuring timely and accurate responses.
Functioned as an emergency medical dispatcher, providing pre-arrival instructions to callers.
Operated multiple emergency radio frequencies, managing 911 calls while dispatching services effectively.
Maintained continuous communication with emergency units, assisting in their operational needs.
Handled non-emergency requests, providing accurate information and assistance to callers.
Dispatch emergency services promptly and efficiently based on call assessments.
Experience
0-2 Years
Level
Entry Level
Education
AAS in EM
Emergency Communications Specialist Resume
Objective : Accomplished Emergency Communications Specialist with 5 years of experience in high-stress environments. Excel in managing urgent calls, coordinating responses, and delivering critical information to first responders. Passionate about improving communication processes and enhancing public safety through effective teamwork and resource management.
Handled incoming emergency and non-emergency calls, ensuring rapid and accurate dispatch of services.
Conducted thorough assessments of caller needs to determine appropriate response protocols.
Prioritized emergency situations based on urgency and severity, coordinating with multiple agencies.
Maintained detailed records of calls and dispatches to ensure compliance and operational efficiency.
Utilized advanced computer systems to manage data related to incidents, vehicles, and personnel.
Collaborated with local first responders to enhance service delivery and community safety.
Participated in regular training exercises to stay updated on emergency response protocols and technologies.
Experience
2-5 Years
Level
Junior
Education
BSEM
Emergency Communications Officer Resume
Headline : Resourceful Emergency Communications Officer with 7 years of experience in high-stakes environments. Expert in efficiently managing emergency calls and coordinating responses with multiple agencies. Dedicated to improving public safety through effective communication and quick decision-making, ensuring seamless operations during crises.
Skills : Emergency Communication Software, Crisis Management Training, Computer Literacy, Social Media Management, Networking Skills, Conflict De-escalation
Description :
Answered and processed emergency and non-emergency calls, delivering critical assistance to the public and emergency responders.
Executed communication protocols for Enhanced 9-1-1 calls and coordinated dispatch for fire, EMS, and law enforcement.
Maintained high accuracy in processing routine and emergency calls, adhering to standard operating procedures.
Effectively transferred callers to appropriate agencies while following established protocols.
Quickly assessed emergency situations based on information provided, initiating appropriate actions.
Provided pre-arrival medical and fire instructions over the phone, ensuring public safety.
Thrived in a fast-paced call center environment, managing high call volumes with professionalism.
Experience
5-7 Years
Level
Senior
Education
BSEM
Police Communications Officer Resume
Summary : With a decade of experience as a Police Communications Officer, I excel in managing emergency calls and coordinating dispatch efforts. My strong communication skills and ability to work under pressure ensure the safety of the public and first responders. I am committed to enhancing operational efficiency and delivering critical information swiftly in high-stress situations.
Skills : Radio Operation, Radio Communication Systems, Decision-making, Team Collaboration, Public Safety Knowledge, Emergency Response
Description :
Coordinated staff schedules and timesheets to optimize coverage during peak hours.
Collaborated with leadership to verify and manage employee hours for payroll accuracy.
Facilitated training sessions for new hires, ensuring compliance with departmental standards.
Conducted annual performance evaluations to assess employee development and training needs.
Managed incoming calls, prioritizing emergencies and directing them to the appropriate responders.
Maintained accurate filing of all incoming documents and communications.
Awarded Employee of the Year for exemplary performance and teamwork in high-stress environments.
Experience
7-10 Years
Level
Management
Education
B.S. CJ
Emergency Communications Officer Resume
Summary : Seasoned Emergency Communications Officer with 10 years of experience in fast-paced, high-stakes environments. Adept at managing critical emergency calls and dispatching essential services to ensure public safety. Proven ability to enhance communication protocols and coordinate effectively with first responders, contributing to efficient crisis management and operational success.
Skills : Incident Reporting, Emergency Dispatch Systems, Crisis Management Systems, Incident Reporting Systems, Alarm And Security Monitoring, Surveillance Systems Operation
Description :
Document all calls and actions taken in a detailed and timely manner.
Provided exceptional customer service via multi-line telephone systems, directing individuals to appropriate law enforcement or university personnel.
Issued keys to authorized students for after-hours access to University buildings, ensuring security compliance.
Answered emergency and non-emergency calls, meticulously inputting vital information into the Computer Aided Dispatch (CAD) system for field officers.
Utilized active listening skills to gather crucial details from callers, effectively prioritizing emergencies based on urgency.
Conducted thorough searches using the National Crime Information Computer (NCIC) for routine police operations and investigations.
Monitored and responded to alarms and access control systems for University properties, enhancing security measures.
Experience
10+ Years
Level
Executive
Education
BSCJ
Fire Communications Dispatcher Resume
Headline : Accomplished Fire Communications Dispatcher with 7 years of experience in emergency services environments. Expertise in managing high-volume emergency calls and dispatching critical services efficiently. Committed to optimizing communication processes and ensuring public safety through precise coordination and swift decision-making during crises.
Skills : Networking, Public Speaking, Multitasking, Crisis Communication
Description :
Dispatched routine and emergency calls, providing critical medical instructions to callers.
Coordinated with police, fire, and EMS agencies to ensure timely responses.
Prioritized calls based on urgency, determining appropriate response levels.
Maintained accurate logs and records of all emergency communications.
Operated the CAD system for tracking and managing service requests.
Served as shift supervisor, overseeing daily operations and training new staff.
Engaged in continuous training to enhance emergency response protocols.
Experience
5-7 Years
Level
Consultant
Education
AAS-EM
Emergency Communications Officer Resume
Objective : Motivated Emergency Communications Officer with 2 years of experience in fast-paced emergency response settings. Skilled in effectively managing emergency calls, prioritizing critical information, and dispatching services to ensure rapid response. Dedicated to enhancing public safety through clear communication and efficient coordination with first responders.
Skills : Decision Making, Conflict Resolution, Radio Communication Protocols, Public Safety Software, Data Entry And Management, Emergency Response Technologies
Description :
Responded to emergency calls via 9-1-1 and Crime Check systems, ensuring timely assistance.
Evaluated emergency and non-emergency calls, determining appropriate action based on established protocols.
Utilized advanced communication equipment to route emergency requests to relevant public safety agencies.
Worked overtime regularly to meet the demands of emergency situations.
Ensured the security and access of sensitive information and materials.
Managed police radio communications and frequency assignments effectively.
Coordinated the dispatch of patrol units and emergency vehicles as required.
Experience
0-2 Years
Level
Fresher
Education
AAS-EM
Emergency Medical Dispatcher (EMD) Resume
Objective : Experienced Emergency Medical Dispatcher with 5 years of expertise in high-pressure environments. Skilled in rapidly assessing emergency situations, coordinating response teams, and delivering critical information efficiently. Dedicated to ensuring public safety through effective communication and swift decision-making during crises.
Skills : Call Handling, Emergency Protocols, First Aid Knowledge, Analytical Thinking, Attention To Detail, Adaptability
Description :
Prioritized emergency calls to ensure rapid response times and effective resource deployment.
Conducted thorough research on locations and backgrounds to support first responders effectively.
Maintained accurate documentation for court purposes while managing high-stress situations.
Operated a multi-channel radio and telephone system under pressure, handling high call volumes.
Applied Emergency Medical Dispatcher Protocols to assess call urgency and allocate appropriate resources.
Directed non-emergency calls to relevant county resources, ensuring efficient service delivery.
Dispatched emergency and non-emergency services to law enforcement units promptly.
Experience
2-5 Years
Level
Senior
Education
A.A.S.
Emergency Communications Officer Resume
Headline : Proficient Emergency Communications Officer with 7 years of extensive experience in high-pressure settings. Skilled in managing emergency calls, dispatching resources, and providing essential information to first responders. Driven to enhance public safety through effective communication and coordination strategies during critical incidents.
Skills : Computer-aided Dispatch (cad), Multi-channel Radio Communication, Typing Speed: 60 Wpm, Policy Enforcement, Risk Assessment, Public Relations
Description :
Utilize mapping software to assist in locating incidents accurately.
Managed incoming emergency and non-emergency calls, prioritized requests, and dispatched appropriate personnel.
Effectively diffused escalated calls, ensuring the safety of responders and callers.
Completed comprehensive dispatch training, enhancing operational readiness and efficiency.
Provided continuous updates to officers on call details and coordinated additional resources as needed.
Maintained accurate records of communications and dispatched units to optimize operational workflow.
Utilized advanced communication tools to ensure rapid and effective information dissemination during emergencies.
Experience
5-7 Years
Level
Junior
Education
AAS-CJ
Emergency Communications Officer Resume
Summary : Accomplished Emergency Communications Officer with a decade of experience in dynamic, high-pressure environments. Expert in managing emergency calls, coordinating multi-agency responses, and delivering vital information to first responders. Committed to enhancing public safety through clear communication and effective crisis management strategies.
Skills : Emergency Call Management, Customer Service, Cultural Sensitivity, Resource Allocation, Community Outreach
Description :
Efficiently managed emergency calls, gathering critical information swiftly to facilitate rapid response.
Dispatched services according to established protocols, ensuring timely assistance to those in need.
Maintained accurate records of emergency and non-emergency calls, providing essential data to responders.
Exercised independent judgment in prioritizing calls and relaying information to appropriate units.
Utilized strong communication skills to extract vital details from individuals in distressing situations.
Operated advanced communication systems, including radios and multi-line phones, to ensure seamless operations.
Provided continuous updates to ensure the safety of emergency personnel in the field.
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