An Estee Lauder Counter Manager is directly responsible for handling and ensuring the smooth running and profitability of Estee Lauder beauty products at the counter in retail stores. Some primary accountabilities are listed on the Estee Lauder Counter Manager Resume as follows – ensuring seamless customer service, managing and mentoring cross-functional sales team; conducting product training to staff members and selling team; leading and guiding the team, and taking responsibility for smooth flow of promotion activities.
The nature of the job demands the following common skills and abilities – the ability to drive sales and over-cross selling targets; strong communication and negotiation skills; bilingual skills, the ability to multitask, and strong command and knowledge over the product that is being sold. Formal education is not mandatory, however, relevant sales or marketing skills are needed.
Makes sure that the new products brought to the floor from the stock room and merchandise it well, so that is appealing to the customer.
Opens 4 Nordstrom account per month.
Attends counter manager meetings and responsible for the scheduling and training of new hires.
Provides exceptional customer service in a hectic retail sales environment.
Estee Lauder Counter Manager I Resume
Objective : Creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.
Skills : Management, Organizing.
Determines daily and monthly sales goals according to last years sales, then create schedule based on coverage needed for the volume of daily sales.
Greets and engages with customers to discover their needs and preferences.
Learns product information and become an expert of the brand.
Stays up to date on trends and new products in the cosmetic industry.
Creates relationships with clients and recruit new customers.
Provides excellent customer service to every customer, every day.
Sanitizes and cleans tester units throughout the day.
Organizes and restocks merchandise.
Estee Lauder Counter Manager II Resume
Headline : Work in tandem with Executive Director on Lip / Holiday / Kits Segment on the innovation and development of high-quality, highly-relevant new products, franchise extensions and subcategory innovation that meet brand strategy and consumer targets.
Skills : MS Office, Management.
Possesses high level project management skill set while working cross-functionally with internal teams to meet timelines (GBSC, Marketing, Creative Ops, GSR, Packaging, Claims, R+D, Artistry, Education and Legal)
Communicates and collaborates with R+D on creating formulas that meet texture and performance needs
Communicates and collaborateswith OV on creating formulas that meet texture and performance needs
Drives towards priorities with R+D by leading a bi-weekly touch base for enhanced communications
Manages Monthly Claims/R+D touch base to manage process for developing strong product claims and creating the testing for claims. Work with R+D and the Claims team to execute, while consulting Legal on verbiage and final claims
Collaborates and drives innovation with the Packaging team marrying formulas with new and different packages
Collaborates and consults the regions to understand need gaps and trends. Work intimately with PD Lead and KIH to develop APAC specific products which tend to be much more technical and targeted
Estee Lauder Counter Manager III Resume
Summary : Counter Manager versed in increasing revenue by up selling products and encouraging client retention with exceptional guest service skills.
Skills : Management Experience, Organizing.
Informed customers of products and services, over the phone and in person.
Addressed all customer concerns with patience.
Provided accurate product and merchandise information to customers.
Responded to customer inquiries in a friendly and professional manner.
Suggested and sold Estee services and retail products to customers.
Worked a flexible schedule to accommodate customer and counter needs.
Advised customers on special events and product promotions.
Advanced sales 17% and created a loving customer base.
Always met sales goal as required by Estee Lauder.
Asst. Estee Lauder Counter Manager Resume
Objective : Estee Lauder Counter Manager take pride in carrying the company values of man-made approach and mindfulness.
Skills : Management, Organizing.
Ensures the daily manufacturing schedule is clear, accurate, and achievable and that the manufacturing plan optimizes equipment utilization.
Oversees the execution of manufacturing, including allocation of resources and that operation conforms with all regulatory and Company guidelines. Flexible to support off-shift and weekend work when needed
Supports and contributes to setting the business strategy by executing the manufacturing schedule - 30 %
Manages the output and work practices of all assigned employees to ensure that the highest quality product is made, that accurate batch records are kept and that Company policies and procedures are followed.
Ensures work areas are maintained in compliance with current good manufacturing practices (cGMPs);
Capable of developing and using appropriate KPI’s to track progress and gaps. Use them to identify major areas of opportunity to drive result improvement.
Manages the internal safety and OSHA guidelines for compliance: assure a safe work environment through standard operation procedure adherence and hazard elimination & mitigation (personal protective equipment policies (PPE), Lockout/Tag out (LOTO), Machine Guarding, etc.);
Oversees the creation and release of Rework Orders and coordinate the efforts with Research & Development and Process Development for successful outcomes;
Executes investigations for Out of Specification (OOS) batches manufactured by direct reports on shift; determine root cause and provide optimal solution(s) to resolve
Associate Estee Lauder Counter Manager Resume
Headline : Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments. Energetic Sales Associate with a solid understanding of the retail industry. Excellent customer service, communication and listening skills with cash management and POS systems experience.
Skills : MS Office, Management.
Greeted and invited customers to my counter in a timely fashion so could determine their needs.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Contacted other store locations to determine merchandise availability.
Responsible for Weekly counting, planning, and tracking inventory to promote the highest sales possible by ensuring the available product list was full at all times.
Maintained close contact and communication with the executive and buying team to ensure the best product knowledge possible.
Scheduled and attended multiple education courses given by Estee Lauder for counter manager training, event training, new product training, and makeup application by famous makeup artists.
Kept daily maintenance of a personal binder of one-to-one clients.
Lead Estee Lauder Counter Manager Resume
Summary : Counter Manager maintains our high standards of regulatory compliance regarding commercial product release testing of cosmetic and over the counter drug products
Skills : Management Experience, MS Office.
Manages all quality operations to include testing of components, process intermediates, and final products for the Melville site ensuring release lead times are met with timely product disposition.
Ensures that the QA teams are staffed with trained and qualified staff for the specific operational areas.
Leads the communication of quality problem notification/ resolution between Manufacturing, QA, Engineering, Facilities, Validation, and R&D regarding out-of-specifications. Actively pursue timely response and final preventive resolution to quality issues. Share "best practices" globally across Manufacturing, QA, Regulatory, Legal and R&D as it relates to Quality Assurance.
Participates in lead team meetings and staff meetings when appropriate.
Manages and maintains Estee Lauders quality audit, inspection and product release programs for incoming, in-process and finished good materials.
Leads and facilitates the non-conformance management process, along with consumer/customer complaint resolution and reduction activity.
Reviews Quality Metrics and drive continuous quality improvements (systems, processes, capability). Define and implement action plans to positively influence scorecard results.
Estee Lauder Counter Manager Resume
Objective : To serve the public to the best of ability by offering quality and knowledgeable service with a positive attitude and a servant's heart.
Skills : Bilingual Spanish, PC Licensed.
Worked in a retail environment by welcoming customers and providing great customer service.
Responsible for greeting and assisting customers when they arrive in the store.
Provided information and recommended appropriate product suggestions given customer circumstances and skin type.
Gave consultations to customers regarding their ideal skincare and offered free makeovers Effectively made suggestions to customers for additional items, increasing personal and department sales.
Met or exceeded sales goals Assist Department Manager whenever needed, covering shifts for absent employees and during rush times.
Responsible for meticulous record-keeping and database management, of inventory.
Kept department in perfect order, returning items to their proper place and designing displays for new or updated products.
Prepared department for upcoming sales, marking displays shelves and racks with appropriate signage.