An Event Concierge is a client’s immediate contact person who will be available before and during the events to address the needs and questions of the guests and help to maintain a seamless and stress-free event. Common job duties mentioned on the Event Concierge Resume are – welcoming guests upon arrival to the event, understanding the needs of the guests and providing them personalised service, arranging events, transportation, and other services as needed, responding to complaints, and providing an appropriate solution, and distributing messages or mail.
The nature of the job demands the following skills and abilities – proficiency in English, excellent communication skills, polite and confident nature, a great deal of patience, the ability to multitask, aptitude in solving issues, and a customer-focused orientation. A degree in hotel management will be an asset.
Summary : Dedicated and highly motivated Event Concierge professional with ten years of providing excellent customer service, including three years of management experience as well as experience coordinating meetings and events. Offer a unique combination of creativity, a keen attention to detail and a passion for problem solving.
Skills : Delphi, Microsoft And Excel Savvy, Understanding.
Description :
Provided a daily support to all in house group guest, (express groups, catering groups) & meeting planners.
Responded to customer inquiries and request, providing information as requested i.e. in house meeting reader board information, convention activities, location of events, etc.
Served as a resource/advocate for all meeting planners and in house guests, and will be equipped with current means of hotel communication and most updated information i.e. daily events sheet, resumes, reader board information, hotel telephone list, etc.
Responsible for obtaining, understanding and utilizing the following information, on a daily basis (reader board information, daily events sheet, group resumes, BEO's and Diagrams, arrival/departure manifests, special arrangements: i.e.: VIP arrivals, limo services, guest speakers, etc.).
In-charged of making ASC in-house (8 Months) Banquet Event Orders as well as other in-house Banquet Event Orders for the past (10 Months).
Mentioned on Omni's survey (Medilla) after a group leaves and evaluates our hotel as a whole numerous times for outstanding work.
Acted as the liaison for the convention's director to the entire hotel.
Experience
7-10 Years
Level
Management
Education
BA In Psychology
Event Concierge Resume
Objective : High-energy assistant focused on promoting customer satisfaction through exceptional services while maintaining an outstanding attitude, Working closely with the buildings Property Manager to provide a seamless experience for tenants who require property maintenance, move management or technology installation.
Skills : Microsoft Office, 65 Wpm, Planning, Managing, Promoting.
Description :
Performed concierge services for a 4.5 star full service hotel with 20 floors, 396 rooms, 22 suites that offered 20 meeting rooms, 34,247 sq ft of total meeting space Performed concierge services for events at the state house convection center which is adjacent to the hotel that offered 220,000 sq in of space for events with food & beverage.
Greeted all guests upon arrival in a courteous and professional manner.
Recorded guest comments or complaints, referring customers to managers as necessary.
Assisted guests with any special requests during their visits.
Contacted housekeeping or maintenance staff when guests reported problems.
Kept office supplies well stocked.
Started and assistant the first ever group of ESS employees to improve our event satiafaction survey.
Experience
2-5 Years
Level
Executive
Education
GED
Event Concierge Resume
Objective : Event Concierge is Becoming an expert in the local community in order to confidently connect tenants to unique experiences in the area, Sharing your personal passions and knowledge of building services and amenities available to tenants, Demonstrating an impeccable eye for detail to ensure accuracy and efficiency.
Skills : Customer Service, Administration, Human Resources, Data Entry, Filing, Faxing, General Office.
Description :
Met group coordinator/host(ess) prior to functions, make introductions, and ensure that all arrangements are agreeable.
Read and analyzed banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc.
Responded to and try to fulfill any special banquet event arrangements.
Followed up on special banquet event arrangements to ensure compliance.
Followed all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Welcomed and acknowledged all guests according to company standards, anticipate and address guests` service needs, and thank guests with genuine appreciation.
Ensured that banquet functions to include weddings, business functions, etc.
Experience
2-5 Years
Level
Junior
Education
GED
Event Concierge Resume
Objective : Dedicated leader who excels at team building and coordination to successfully streamline operations. Highlights Process improvement strategies Troubleshooting & problem solving Brand development Excellent Customer relations Licensed real estate agent Design background.
Skills : Great organisational and team player, Customer service.
Description :
Ran smoothly from start to finish Attend Pre-Conventional meetings where the group coordinator goes through their function day by day from a culinary standpoint to how their room setup would work for their function.
Reported guest concerns to the appropriate departments.
Coordinated with every department of the hotel (consisting of 800 employees).
Consulted with the group coordinator prior to functions to confirm arrangements, guest information and special requests.
Analysed banquet order to determine proper set up, timeline, and appropriate staffing needs.
Followed all company and safety and security policies and procedures.
Reported accidents, injuries, and unsafe work conditions to manager.
Experience
2-5 Years
Level
Junior
Education
BA
Event Concierge Resume
Headline : Event Concierge with 6 years of experience in Acting as a meeting planning and coordination resource be knowledgeable of and provide information on conference facilities, AV and catering services available, Curating lists of vendors for fitness-related services, menu tastings, health and wellness services, donation and community service, team building and more.
Ensured all specific requirements were met for all clients.
Communicated directly with all hotel departments including banquets and specific service managers routinely.
Provided a clean and safe environment for all guests by taking ownership of from fruit flies to broken elevators to evacuating meeting rooms do to falling glass from higher levels.
Directed traffic and protecting high profile groups was also an honor and accomplishment.
Used Attention to detail with Banquet Event Orders.
Prompted and timely for cross checks and I house meetings.
Communicated skills Being proactive Team builder and player Positive attitude Taking ownership and problem solving Word, excel, outlook, Jonas, Delphi, daylight, meeting.
Experience
5-7 Years
Level
Executive
Education
Bachelor's
Event Concierge Resume
Objective : To be in an Event Concierge position of employment where my years of experience and leadership skills are valued through a company that provides professional growth opportunities, Programming, planing and conducting events and activities, including food catering, in the building lobby and amenity spaces to create a sense of community within the building.
Acted as a liaison between clients and hotel staff.
Communicated client's needs and expectations to hotel staff.
Acted as a central point for handling any special needs or requests.
Designed and ran weekly Meeting Planner guides for the hotel.
Created daily reports sent out to the staff on the Groups, their daily needs, and Meeting Planner request.
Collaborated with all departments (including AV, Kitchen, Event Services, and the Front Office).
Responsible for managing large conference groups as acting day-of coordinator ensuring event orders are followed through.
Experience
2-5 Years
Level
Executive
Education
B.S. In Clinical Psychology
Event Concierge Resume
Objective : Experienced 5+ years customer service driven college graduate with a BA in Mass Communications seeking to secure a position with a dynamic company that will allow me to use my range of experience which includes implementing program initiatives; community relations; and promotion of brand development.
Skills : , Abilities And Achievements Matrix Highly Motivated,.
Description :
Completed safety training and certifications.
Ensured uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Welcomed and acknowledged all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation.
Spoke with others using clear and professional language, and answer telephones using appropriate etiquette.
Developed and maintained positive working relationships with others, and support team to reach common goals.
Ensured adherence to quality expectations and standards.
Read and visually verified information in a variety of formats (e.g., small print
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Arts
Event Concierge Resume
Objective : Event Concierge with 3 years of experience in Anticipating and addressing tenants needs. Identifying and providing or facilitate services to improve tenants work-related quality of life by saving time and effort. Communicating events throughout the property by creating captivating flyers and signs, and by utilizing the buildings app.
Visually inspected tools, equipment, or machines (e.g., to identify defects).
Moved, lifted, carried, pushed, pulled, and placed objects weighing less than or equal to 25 pounds without assistance.
Moved through narrow, confined, or elevated spaces.
Moved over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
Reached overhead and below the knees, including bending, twisting, pulling, and stooping.
Provided catering support throughout customer visit.
Supported customer registration for briefings and events.
Experience
2-5 Years
Level
Executive
Education
MS
Event Concierge Resume
Objective : Event Concierge is Providing quality hospitality-inspired service at the asset level, Providing concierge and event planning services, Interacting with building tenants and their employees and visitors, and also presenting in the lobby, common areas or garage during certain parts of the day to greet tenants and cultivate individual relationships.
Prepared conference rooms for briefings and events.
Assisted in tracking supply inventory for promotional items and office supplies as it relates to daily operations.
Identified and resolved problems in a timely manner.
Prioritised and manage multiple work functions.
Supported several complex engagements simultaneously.
Worked cross functionally with other internal Red Hat teams.
Adapted quickly to last minute changes and deadlines.
Experience
2-5 Years
Level
Executive
Education
GED
Event Concierge Resume
Objective : To obtain an Event Concierge position responsible for Providing added services to repeat customers who may have hinted to something previously, Providing feedback to other departments involved in planning and organising the function, Servicing Recovery (turn a negative experience into a positive experience before the guest departs the hotel).
Skills : Planning, Cleaning, Hospitality.
Description :
Worked knowledge of Google work-suite, e.g., Docs, Slides, Sheets.
Worked irregular shifts and weekends.
Liaison-ed between the Event Sales and/or Event Planning Manager, Operations, and the on-site meeting contact.
Visible-d and the central point for handling and addressing special needs or requests from the group(s) in the hotel.
Performed Meeting Room Inspections, Cleanliness and Maintenance walkthroughs.
Monitored Customer Personal and Practical Needs, anticipating their needs and making sure that they are satisfied throughout the entire day.
Immediatly Responsed is Key (Respond within 5 minutes, resolve with 15 minutes).
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