Concierge Agent Resume Samples

A Reliable Concierge Agent works at hotels and handles the entrance desk operations. While specific duties vary from setting to setting, the following are certain core tasks mentioned on the Concierge Agent Resume – acting as the first point of contact for customers, welcoming customers upon entrance, understanding the guest’s needs, and offering them a personalized solution; acquiring knowledge of the premises and nearby venues to make recommendations to guests; arranging events, excursions, and transportation upon request from the guests; answering and routing phone calls; distributing messages, and responding to complaints.

A successful resume highlights the following skills – polite and confident with a great deal of patience; the ability to multitask; aptitude in resolving issues with a great customer-focused orientation; excellent communication skills; proficiency in English, and multilingual skills. While a high school diploma is considered mandatory, possessing a hotel management degree will be an asset.

Concierge Agent Resume example

Concierge Agent Resume

Objective : Concierge Agent with 2 years of experience in Assisting guests as necessary, make suggestions for entertainment, dining and other engagements as appropriate. Responsible for Managing the first and continuing impressions of our guests, etc.

Skills : Microsoft Office, 62 WPM Typing Speed, Record Keeping, Appointment Scheduling, Documentation, Public Speaking, Customer Service.

Description :

    1. Assisted clients with scheduling needs.
    2. Coordinated and arranged customer travel.
    3. Experienced working with diverse populations.
    4. Ensured customer satisfaction and improved customer loyalty.
    5. Received inbound phone calls and provide solutions to various inquiries and concerns.
    6. Accessed and maintained confidential customer information.
    7. Provided the highest level of personalized service to concierge guests and ensured their needs were consistently met and exceeded by using.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
GED


Concierge Agent Resume

Summary : Highly enthusiastic Concierge Agent professional with 11 years client interface experience. Dedicated Customer Service Representative hardworking and highly motivated to maintain customer satisfaction and contribute to company success. Detail-oriented, efficient and organized with extensive background in community-based organizations seeks to bring strong work ethic and engaging interpersonal communication to a vibrant nonprofit company.

Skills : Time management, Microsoft, Communication Skills.

Description :

    1. Worked as a team member performing concierge duties, product assistance, and cleaning.
    2. Sold a broad range of shows, tours, and attractions to individuals, made restaurant reservations, and airport transportation for guests.
    3. Expressed appreciation and invited customers to return to the hotel concierge desk.
    4. Attended local shows, tours, and attractions for product development training and knowledge as defined by territory needs.
    5. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail, and fax.
    6. Successfully interacted with customers to expedite sales.
    7. Guaranteed positive customer experiences and resolved all customer complaints.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelor Of Science


Concierge Agent Resume

Objective : As a Concierge Agent, responsible for Establishing a high level of guest satisfaction by providing prompt and courteous service and establishing a friendly rapport with guests. Experience in Answering phone and email from guests in a timely and respectful manner, etc.

Skills : Assisting Skills, Customer Service Skills, Management Skills.

Description :

    1. Assisted & created suggestions for guests with their dinner, show, restaurant, spa, salon, golf, tour, car rental, child care, & flower reservations.
    2. Provided extensive knowledge & answered any questions about Las Vegas, it's amenities & all it has to offer to guests.
    3. Created and maintained working relationships with fellow departments and outside vendors/hotels/companies.
    4. Provided wheelchair and scooter rentals for disabled guests.
    5. Checked guest for access to Le Rendez-vous Lounge a hotel upgrade for guests located on the 31st floor.
    6. Assisted guests in Le Rendez-Vous Lounge with Concierge services, clean, stocked lounge.
    7. Accurately logged all daily shipping and receiving orders.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor Of Science

Concierge Agent Resume

Objective : To join a motivating and challenging role in a hotel where I can demonstrate my excellent interpersonal, management and leadership skills and to make a difference in creating positive impressions in a highly stimulating environment in leading a team.

Skills : Microsoft Office Applications, Customer Service, Data Entry, Minor Boat Maintained, Housekeeping.

Description :

    1. Focused to ensure that the needs and requests of hotel guests are met and that each guest has an impressive stay with the hotel.
    2. Ensured proper handling of baggage from the airport to guest rooms and to keep records of movements.
    3. Coordinated with the Front Office in relation to messages, emails, couriers, or items for guests due to arrive, departing, or departed.
    4. Anticipated guest service needs, including asking questions of guests to better understand their needs and watching/ listening to guest preferences and acting on them whenever possible.
    5. Responded to special requests from guests with unique needs.
    6. Followed up with guests to ensure their requests or problems have been met to their satisfaction.
    7. Displayed a high level of integrity and professionalism at all times in dealing with guests, co-employees, and outside contractors/suppliers.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science

Concierge Agent Resume

Objective : A vibrant Concierge Agent professional with over seven years of accumulative supervisory experience in luxury condominium and resort environments. Highly skilled in coordinating team activities by creatively developing and implementing strategic plans to consistently exceed goals. Offers valuable relationship building skills with the ability to maintain professionalism in all interactions.

Skills : Customer Service, Warehouse, Forklift, Shipping And Receiving.

Description :

    1. Responsible for processing and securing orders for high-end inside and outside home furnishings.
    2. Expertised in researching ideas for customers; subsequently facilitating purchases by offering samples.
    3. Interfaced daily with vendors to ensure product availability and shipping timelines.
    4. Evaluated/resolved customer service problems; ensuring a high level of client satisfaction.
    5. Selected as Member of the Improvement Committee.
    6. Directed efforts have resulted in increasing monthly sales by e-mail correspondence.
    7. Required to issue maintenance work orders.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
GED

Concierge Agent Resume

Objective : Highly motivated individual who is well trained in interpersonal relations and adept at solving complex problems with common-sense, practical solutions. Well versed in computer technology with hands-on experience in MSWord, Excel, Power Point as well as other standard applications. Quick to learn proprietary packages and instruct others in their use.

Skills : Insurance Verification, MS Office, Customer Service.

Description :

    1. Provided around-the-clock tech support for PC's, laptops, and tablets.
    2. Gained a wide range of computer troubleshooting knowledge.
    3. Went above and beyond expectations to provide premier customer service to each client.
    4. Successfully fielded an extensive array of client problems via phone contact.
    5. Assisted customers with their account information, checking the account balance, current interest rates, payment dates, purchasing a home, refinancing their primary or investment home, and also taking out a home equity line of credit on their primary home.
    6. Assisted resort guests with direction to local attractions and restaurants.
    7. Monitored the distribution of external guest packages being delivered to the resort.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
GED

Concierge Agent Resume

Headline : Athletic, goal oriented, self-starter with high degree of professionalism, with over twenty years of sales experience, including hospitality, insurance, and real estate sales experience. A natural communicator with a broad range of specialized skills tailored to market, sell and service all intangible products with polished closing skills.

Skills : Microsoft Word, Housekeeping, Assisting Skills.

Description :

    1. Provided the best level of service to the Hotel's Hilton Honors Rewards program guests, reaching out to them prior to their arrival, and catering to the requests of the regular guests.
    2. Contributed to an increase in Guest Satisfaction Scores.
    3. Responsible for anticipating and following up with the vacation needs of the Resort's VIP Guests on a daily basis.
    4. Assisted customers with filling out a home loan application.
    5. Provided excellent communication and customer service skills.
    6. Delivered outstanding member service.
    7. Researched products to assist members with selecting and purchasing merchandise.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Concierge Agent Resume

Objective : To obtain a Concierge Agentposition in a highly progressive organization with emphasis on professional development, succession planning, the highest customer service levels achievable and based on excellent team spirit.

Skills : Punctual, Strong Work Ethic, Great Communication , Personable, Relatable, Phenomenal Team Player, Great Attitude.

Description :

    1. Increased revenue by 40% based on referrals from guests and clients who enjoyed their experience.
    2. Coordinated and arranged customer travel while assisting with scheduling needs and providing solutions to various inquiries and or concerns.
    3. Ensured customer satisfaction and improved customer loyalty among diverse populations.
    4. Responded to Performance Evaluation in a positive manner and takes action on feedback in a contractive way.
    5. Stocked and rotated inventory regularly.
    6. Communicated with vendors to resolve issues that arose.
    7. Created and processed purchase orders over the phone or via email.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
G.E.D

Concierge Agent Resume

Headline : Looking for a Concierge Agent position that is suitable to my field of interest. I know that I have knowledge in my field of expertise and I am willing to learn new things that will make me more effective and efficient towards reaching the company's goals.

Skills : MS Office, Data Entry, Coordinating Skills, Housekeeping.

Description :

    1. Acted as a liaison for the guest of a resort and the actual owners.
    2. Enjoyed assisting and performing a variety of tasks for hotel patrons.
    3. Involved heavy networking and follow-up skills, both personally and in phone situations.
    4. Consistently demonstrated enthusiasm and commitment to guest satisfaction.
    5. Coordinated and organized for high profile meetings for VIP guests, or family gatherings.
    6. Created trusted relationships within the company, outside partners, and guests.
    7. Utilized effective presentation, sales, and interpersonal skills to create a memorable experience for guests in addition to contributing to the high guest.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor Degree

Concierge Agent Resume

Headline : Looking for a position that is suitable to my field of interest. I know that I have knowledge in my field of expertise and I am willing to learn new things that will make me more effective and efficient towards reaching the company's goals.

Skills : MS Office, Customer Service, Data Entry, Clerical Skills.

Description :

    1. Created excitement during the confirmation calls while providing complete and accurate information to guests.
    2. Handled customer escalations in a professional and courteous manner to maximize the guest experience.
    3. Strived to meet individual and team goals every month while maintaining a professional and ethical representation of the company.
    4. Exercised good judgment and diplomacy while handling guest inquiries and responded promptly with accurate information Demonstrated proficiency.
    5. Greeted residents and or guests entering buildings Checked off daily shift logs in the computer system Walked through garages to ensure every car.
    6. Adhered to the established timeframe.
    7. Greeted guests as they arrive and depart; Follow up on guest inquiries; Coordinated and manage requests for special arrangements.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor Degree