Concierge Manager Resume Samples

The Concierge Manager provides customer service and assistance to residents and guests of an assigned property such as hotels, and resorts. Typical work activities that are listed on the Concierge Manager Resume are – scheduling and coordinating the concierge team members; managing the relationship with the service vendors; greeting and screening visitors and vendors to the property; monitoring guests and resident traffic access to the building; documenting and escalating concerns and issues to management as needed; handling calls and assisting with resident requests; coordinating resident services and deliveries; providing leasing information and scheduling appointments for prospects, and undertaking related duties as assigned.

To work at this capacity, the following skills are normally considered mandatory – prior work experience preferably in concierge; supervisory skills; knowledge of concierge services, resident and guest relations; knowledge and skills to handle, and organize multiple tasks; and skillful in working independently. Hotel management or a relevant degree is commonly preferred for this role.

Concierge Manager Resume example

Concierge Manager Resume

Objective : Highly enthusiastic customer service professional with 5 years client interface experience. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Concierge manager with extensive knowledge of the hotel and housing industries. Energetic, outgoing and driven to reach company goals.

Skills : Microsoft Office, Sales, Customer Service.

Description :

    1. Provided the customer with an experience that will always be remembered and with the highest level of responsiveness.
    2. Planned staff per companies needs as well as made accommodations.
    3. Maintained Expense reports, inventory reports, and monthly reports for the home.
    4. Provided special services of the highest level that may include, but not limited, to establishment places, recreation requests, floral orders, shoeshine, etc.
    5. Arranged for, intimate, support, book, and confirm, deliverable services that may include, but not restricted to, purchasing gifts, premium tickets, dry cleaning, and other errands.
    6. Assured prompt and resolute action on all resident complaints, questions, concerns, and suggestions, as well as to conduct quality assurance follow-up; responded to inquiries regarding services and building issues.
    7. Acknowledged and greeted all residents and guested with utmost courtesy and urgency, moving out from behind the front desk to open doors and assist owners.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
GED


Concierge Manager Resume

Objective : Versatile, Concierge Manager professional with a strong emphasis on customer service, business management, and creative thinking. Knowledgeable of Best Practices process utilizing information to strengthen your business Detailed, results-oriented employee who will assist in building your programs and supporting all business endeavors.

Skills : Excellent Analytical, Decision-Making, Communication, Problem Solving, Microsoft Office applications Strong Interpersonal and Organizational .

Description :

    1. Responsible for daily operations of the Security, Concierge, and Transportation departments.
    2. Provided excellent customer service, and security for over 400 residents in 5 separate buildings throughout the retirement community.
    3. Controlled budgets/ control overtime for concierge, security, transportation, and related expenses.
    4. Conducted on-going security training of staff next Fire Safety procedures and drills.
    5. Managed the coordination of boxes/packages including resident and staff mail.
    6. Assisted with missionaries to develop a concierge team of volunteers to meet the ever-changing needs of residents.
    7. Coordinated arrangements with the events manager around special events requiring transportation.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
GED


Concierge Manager Resume

Objective : Seeking a Concierge Manager position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills, etc,.

Skills : Microsoft Office, Building-link,  Manuel Testing, Testing, Receptionist, HP Quality Center, Toad For Sql, Accounting.

Description :

    1. Committed to team effort by accomplishing related results being needed.
    2. Completed new hire paperwork, payroll, including scheduling in a timely manner.
    3. Trained crew members by building orientation, direction, and even feedback.
    4. Finished team member evaluations as required.
    5. Conserved ownership of the process of determining resident and guest complaints.
    6. Interacted with all residents, showing real appreciation.
    7. Conducted research to identify better file management systems and procedures Maintain and manage inventory Analyze and manage and the customer.
     
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
GED

Concierge Manager Resume

Objective : Concierge Manager with 2+ years of experience in Greeting and assisting all guests and property personnel in an efficient and courteous manner, etc,.

Skills : Customer Service, Management, Data Entry, Front Desk Operations, Customer Service.

Description :

    1. Ensured that Concierge Associates are able to read and interpret documents and education and that each one has excellent telephone manners, a clear speaking sound, and superb interpersonal skills.
    2. Suggested shifts for Concierge Associates.
    3. Ensured that Concierge Associates is offering Gold Crown Service at all times.
    4. Ensured that Concierge Associates are completely and efficiently handling all requests of residents and family members.
    5. Helped carry out general clerical and executive functions as required.
    6. Accommodated arrange various reservations for one citizen and their families.
    7. Conducted customer service skills training sessions for concierge, security, and transport on an on-going basis.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
GED

Concierge Manager Resume

Objective : Motivated and highly productive Concierge Manager professional with a concierge background. Detail-oriented with strong skills in multi-tasking and efficient management of day-to-day office operations. Adept at building and maintaining effective working relationships with co-workers and outstanding interpersonal skills.

Skills : Microsoft Office, Managing Skills, Communication Skills.

Description :

    1. Provided personal services of the highest level that may include, but negative limited, to restaurant tables, recreation requests, floral orders, shoeshine, etc.
    2. Designated recruiter for opening team Train staff to favor maximization of concierge revenue Support corporate database for all sales.
    3. Coordinated daily operations for concierge desks at the Paramount & Milford square hotels.
    4. Created systems and procedures.
    5. Qualified for coordination of clerical activities.
    6. Welcomed and worked with residents who present lecture opportunities that other staff employees cannot resolve.
    7. Responsible for receiving VIPs Delivering dealership VIPs and taxi running Welcoming while customers and regulating service Delivering parts.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
High School Diploma

Concierge Manager Resume

Objective : As a Concierge Manager, responsible for Maintaining a strong knowledge of offerings at the property and can guiding guests to appropriate merchandise, dining options, gift ideas, etc.

Skills : Excel, Supervising, Customer Service, Concierge.

Description :

    1. Scheduled, organized, and document monthly conference calls.
    2. Monitored site during various shifts by phone or favorite person.
    3. Sustained high standards of professional appearance including grooming including wearing proper attire and name tag when working.
    4. Offered all on-site responsibilities and services using standard operating procedures or policies.
    5. Provided top-notch customer service for credentials including reservations (travel, dinner, theater, attractions, etc.) Referral and research utilizing.
    6. Managed the Regency Club level of the Hotel Coordinated meetings, planned schedules, and produced daily reports Responsible for hiring staff.
    7. Supervised and scheduled part-time operators and building driver Administrative Assistant duties assisted with PNL budgeting reports and competitive.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
GED

Concierge Manager Resume

Headline : Hardworking, organized, Concierge Manager professional with a proven background delivering sensible concierge technology solutions on time and under budget while working as a team member or team leader.

Skills : Excellent Customer Service, Computer Skills, Interpersonal Skills.

Description :

    1. Responsible for managing the front desk which is located across from the Leasing/Management office.
    2. Worked jointly with the management to make sure that all the resident's needs are met.
    3. Tried for keeping logs that account for packages, companies that enter and exit, and also a vehicle that is parked illegally and/or towed.
    4. Responsible for scheduling/staffing to make certain that adequate coverage is provided for whatever the occasion may be.
    5. Printed with tenants daily and so served as a liaison to management and make sure that all the residents' needs and wants are known and that gives the management team an opportunity to address the needs in a manner in which they see fit.
    6. Qualified for record and upkeep of office supplies.
    7. Managed professional concierge services to Wellstar Health System employees.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
GED

Concierge Manager Resume

Objective : Overall 14-years of Concierge Manager professional management experience providing exquisite customer service and administrative support in a professional environment. Retail/Tour guide experience and managing high volume customer activity. Proficiency Customer Service, Office administration, computer literate and office equipment savvy.

Skills : Microsoft Office, Visio, Adobe Acrobat Pro, Ultipro - Ultimate Software, Interpersonal Skills.

Description :

    1. Received packages and notify residents, Each shift will check the parking lot twice per shift to ensure fire lanes are not blocked and only allowed vehicles are in the lot Manage the building calendar of move-Ins/Outs Controls and inventories keys through a secure building while observing & reporting CCTV camera activity.
    2. Handled guest suites reservations and amenities.
    3. Managed facilities inventory and report to head office.
    4. Maintained all paperwork requirements & Monthly Rallies reports & invoices.
    5. Managed all service requests as directed by the property supervisor.
    6. Provided access to the building, escort builders, as requested.
    7. Directed all aspects of the NYNY Concierge service including developing strategic action plans to grow business for NYNY and MGM Resorts.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
High School Diploma

Concierge Manager Resume

Objective : Concierge Manager with 2+ years of experience in Performing services requested including reservations for dining, travel, entertainment, rentals, gifts, sporting events, etc. Responsible for running errands away from the Concierge Desk at the Center/ light event planning, etc,.

Skills : Customer Service, General Office, MS Office.

Description :

    1. Created and maintained employees' schedules at this Vision system.
    2. Conducted employee's semi-annual work-study.
    3. Controlled and coordinated information on patron forms, accounts, area events, and vendors as well as maintaining reports of tenant and lobby activities.
    4. Reported to the Director of Corporate and respond to questions of Property Manager.
    5. Ensured that customer service exceeds customers' expectation System Utilized: Excel, Word, Vision LANGUAGE French.
    6. Scheduled, organized, and documented regularly conference calls.
    7. Documented and organized staff attendance issues, which includes working with the team to ensure all shifts are recounted.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma In Concierge

Concierge Manager Resume

Objective : As a Concierge Manager, responsible for Promoting, organizing and executing and maintaining safe and securing environment for staff and residents, etc,.

Skills : Cost Accounting, Developing Budgets, Financial Planning And Strategy, Quality Control/Focus, Microsoft Office Suite.

Description :

    1. Supervised 5 full-time employees and 15 on-call concierges to coordinate personal and business services for clients in the office building.
    2. Designed and maintained employees' schedules on the Vision system.
    3. Conducted employee's semi-annual work-study.
    4. Managed concierge services to tenants in the office, which include but are not limited to botanical orders, gifts, premium tickets, dry-cleaning, and catering from the building lobby.
    5. Ensured the maintenance of professional agreement with property management.
    6. Produced outstanding internal and external customer service at all times.
    7. Judged Highlights Realignment of services to enable the team to assist more associates with concierge services Results of realignment resulted.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma In Concierge