Lead Concierge Resume Samples

As a Lead Concierge, the person will provide outstanding hospitality service to the guests in hotels, spas and resorts. While typical duties vary based on the level of service provided and type of employer, certain duties are common and mentioned on the Lead Concierge Resume as – receiving and welcoming guests on arrival, providing the needed assistance and information, suggesting activities and services provided by the facility, arranging events and travel arrangements for the guests; providing personalized services as needed; taking reservations made through phone; hiring and training concierges, and supervising the work of other employees.

Hiring employers prefer those demonstrating the following skills – aptitude in resolving issues; a polite and confident nature, professional approach; multilingual skills; lots of patience and knowledge of reservation software; strong communication skills; and knowledge of local areas and tourist spots. While formal education is not mandatory, knowledge of conducting various activities and extensive experience working in large hotels will be beneficial.

Lead Concierge Resume example

Lead Concierge Resume

Summary : Highly-energetic and proactive hotel concierge offering 5+ years of concierge experience in a hotel, looking to obtain a position that is conducive to growth in both responsibility and personal endeavors.

Skills : Microsoft Office, Customer Service, Teamwork, Communications, Hospitality.

Description :

    1. Served as ambassador to visitors, residents, families, and staff at an upscale residential living community (102 units) for independent seniors by offering information and assistance while promoting a positive image of the community at the reception desk.
    2. Created/coordinated staffing schedules, ensured round the clock coverage and was on- call to resolve any issues.
    3. Trained new hires and mentored other associates.
    4. Assisted Executive Director in developing and monitoring staff.
    5. Communicated to staff and residents resident admissions, orientations, and discharges and maintenance of resident files.
    6. Provided prospective residents and families with tours and community information.
    7. Assisted Sales and Marketing with making sales calls.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
CPR/AED And First Aid Certification


Sr. Lead Concierge Resume

Objective : Seeking a position within a company that will assist in enhancing skills as continue through education.

Skills : Microsoft PowerPoint, Leadership.

Description :

    1. Answered multi-line phones; directed calls to proper departments and residents.
    2. Ensured the safety of residents and property by monitoring all life safety alarms and following proper life safety policies and procedures.
    3. Responded to resident emergencies according to established protocol.
    4. Ensured all incident reports, property maintenance worksheets, concerns, and other appropriate communications were properly recorded, distributed, and filed.
    5. Provided residents with information about attractions, services, and activities in or outside the property.
    6. Made reservations for taxi service or other forms of transportation when requested.
    7. Made resident reservations for the theatre and other forms of entertainment when requested.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor's In Criminal Justice


Jr. Lead Concierge Resume

Objective : To obtain a satisfying position with a vibrant and dynamic organization that will allow to fully engage both creativity and excellent organizational skills.

Skills : Excellent organizational and communication . Well-versed in most common computer programs.

Description :

    1. Opened the Metropolitan, currently at Park Place.
    2. Oversaw concierge staff of five, including training, scheduling, delegation of duties Manages the administration of the concierge desk.
    3. Obtained necessary tickets and provides directions to facilities.
    4. Organized special functions as directed by management.
    5. Arranged secretarial and other office services.
    6. Ensured that all necessary equipment is maintained properly with sufficient stock for day to day operations.
    7. Ensured that all shifts have proper coverage of staff at all times.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Business Management

Asst. Lead Concierge Resume

Objective : Proficient in communication and focus on opportunities to use knowledge and experience to grow a business, company, and more.

Skills : Management, Accounts Receivable, Accounts Payable.

Description :

    1. Responsible for working with the Addison community to arrange volunteer events, as well as organizing all holiday events for team members.
    2. Processed and deliver packages to residents.
    3. Greeted residents upon arrival and departure on a daily basis.
    4. Maintained and stocked work area on a regular basis.
    5. Addressed resident concerns and issues in accordance with the company's customer service standards.
    6. Resolved problems and complaints that residents may have.
    7. Received, stored and disbursed residents' packages.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
AA In Psychology

Associate Lead Concierge Resume

Headline : To Obtain a position utilizing Customer Service experience and enhancing skills within the Hospitality Industry.

Skills : Manager, Sales , Receptionist , Excellent Customer Care.

Description :

    1. Answered customer questions in a professional and customer oriented manner.
    2. Maintained required records/logs and deliver packages to the appropriate residence.
    3. Enhanced resident's experience by facilitating use of building amenities, booking reservations and event tickets, and by providing information about neighborhood businesses and city attractions.
    4. Presented property and provided amenities in a positive light to prospective residents.
    5. Supervised and trained all concierge staff.
    6. Maintained a great team of individuals.
    7. Created monthly team schedules using Excel.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Associate Of Science In Criminal Justice

Lead Concierge III Resume

Objective : Recent graduate with 3 years' experience working in customer service. Service focused and passionate, with strong verbal and written communication skills. Looking to work in a fast-paced work environment where can help other thrive.

Skills : Computer literate in Microsoft Word Excel. Proficient in P.O.S systems micros.

Description :

    1. Put together agendas for the Concierge team meetings.
    2. Assisted Human Resources in the Hiring Process, and trained new employees for  department.
    3. Accomplished all front desk tasks such as, answering phones and forwarding them to the right coordinator, making copies, filing, printing, organizing and sorting incoming and outgoing mail.
    4. Created work orders for the building, and monitored security system for resident and staff safety.
    5. Assisted in keeping the front of the community tidy and clean and made sure snacks and beverages were always available.
    6. Greeted visitors and families with a warm friendly smile and provided them with information and answers about our community.
    7. Assisted with accounts receivable, dining room services, and activities.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Lead Concierge II Resume

Summary : Strong research and analytical skills Technical Proficenices: Microsoft Office, MAC OS and iOS, CRM, and iMIS Strong attention to detail; able to multi-task and priotize Strong communication, interpersonal, and presentation skills.

Skills : Customer Service, Customer Relations.

Description :

    1. Completed shift reports, checklist, and walk-thru.
    2. Assisted with set-up of property events.
    3. Booked reservations, scheduled rooms, kept kitchen staff updated with ever -changing guest count.
    4. Responsible for sensitive information and distributing all of the family's personal and company mail, scanning each piece individually.
    5. Answered emails and inbound phone calls .
    6. Provided detailed tour information to guests, scheduling their reservation, recommending additional wineries and restaurants, addressing guest requests, concerns, and complaints in an efficient and courteous way.
    7. Confirmed all winery reservations with guests two days prior to visit, and processed credit card.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma

Lead Concierge I Resume

Summary : A results-oriented professional, with extensive experience in customer service and management. Leading project teams while implementing and overseeing programs. Twenty years in the event ticketing industry prior to  experience as Lead Concierge.

Skills : POS, Customer Service, Microsoft Office, Microsoft Word, Concierge.

Description :

    1. Abile to multitask while maintaining close attention to detail.
    2. Sold wine over the phone, including outbound telesales during holiday campaigns and club signups.
    3. Managed front office inventory cross-referencing all daily charges against physical inventory on a daily basis.
    4. Created inventory tracking sheet, daily checklists, guest menus, tasting collateral, and system for charging and tracking tasting fees.
    5. Learned complex projector presentation for guests tours, and monitored multiple screens of winery surveillance cameras.
    6. Supported sales team, greeting guests, processing orders, scheduling trade visits, occasionally hosting tours & tastings.
    7. Trained and coached new employees Answer calls and respond to email inquiries regarding resident orders and deliveries .
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Certificate In Psychology

Lead Concierge/Executive Resume

Headline : Experienced sales and customer service representative with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.

Skills : Customer service, Leadership.

Description :

    1. Ordered products for each department of the spa as needed.
    2. Responsible foranticipating and accommodating guests' needs.
    3. Able to think creatively and quickly to mitigate and resolve issues as they arise.
    4. Welcomed and introduced visitors to program.
    5. Greeted potential residents, families and vistors.
    6. Managed internal and exteral calls .
    7. Updated records, make the monthly schedule, order supplies, send faxes.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Lead Concierge Resume

Summary : To acquire a position in an administrative field in an atmosphere that is challenging and that has the potential for growth opportunities.

Skills : Customer Service, Retail, Administrative, Merchandising, Management, Typing 65+ WPM.

Description :

    1. Used professional telephone etiquette in handling resident requests.
    2. Used work order system when necessary.
    3. Acknowleded and greeted all residents and guests with utmost courtesy and urgency.
    4. Delivered for home owners, and notify home owners for pickup.
    5. Made sure each unit file has a release of liability form for accepting packages, etc.
    6. Maintaind key log and all applicable data sheets.
    7. Took ownership of all appropriately loaned keys to vendors, contractors, realtors, and guests.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelor Of Arts In History