Field Team Supervisor Resume
Objective : Seeking a Field Team Supervisor position as an LVN in a reputable health care environment where I can apply my knowledge, abilities, and experience to perform above satisfactory duties of a LVN nurse.
Skills : Customer Service, Computers.
Description :
- Provided hands-on support and leadership to Wireless Customer Service Associates.
- Ensured service delivered by Associates meets and exceeds Client s needs and contractual obligations.
- Directed all operation activities including but not limited to: staff scheduling, on the job training and development, and administration/reporting.
- Managed weekly staff schedules, meal breaks, and rest periods with precision.
- Mentored new technicians on RTS policies, practices, and processes.
- Met minimal quota for non-commissioned up-selling of accessory equipment such as phone chargers, ear pieces, enhanced features, etc.
- Established strong rapport and trust with customers.
Experience
2-5 Years
Level
Executive
Education
Business Administration
Field Team Supervisor Resume
Objective : Assembled strong understanding of communications market and consumers, leveraging marketing campaigns, promotions, and in-the-trenches effort to stimulate sales and exceed quotas. Directed cash management, sales reporting, hiring/recruitment, performance reviews, coaching, and product education of teams and consumers for large retailers in the mobile phone industry. Communicating policies and procedures to customers on purchases and returns; establishing a precedent of encouraging cross-sales of product add-ons, insurance, and extended warranties.
Skills : Microsoft Office, Multiple Point Of Sales Systems.
Description :
- Managed and supervised a team of Wireless Device Specialists.
- Helped customers with mobile technical issues.
- Hitted and exceeded goals in numerous metrics.
- Handled escalated customer service issues.
- Raised the level of morale and pride of the team.
- Educated customers on the use of cellular devices.
- Reduced return rate of cellular devices.
Experience
2-5 Years
Level
Junior
Education
Diploma In Business
Field Team Supervisor Resume
Objective : As a Field Team Supervisor, responsible for Collaborating effectively with internal and external stakeholders including existing policyholders, the business community, and governmental agencies, to ensure compliance with regulatory and company standards.
Skills : Microsoft Office, Customer Service, Marketing, Event Coordination.
Description :
- Served as the primary point of contact and managerial presence within the location.
- Responsible for development of training plans for technicians Responsible for all store or on-site operation activities (staff scheduling/coverage, on the job training and development, administration/reporting, etc.).
- Provided customer service and resolved customer issues, including customer education and demonstration of cellular devices and equipment.
- Programmed, troubleshot, tested, and made minor repairs to cellular equipment.
- Timely and accurate completion of all shop paperwork and reports.
- Ensured that the service delivered to customers is done in a professional manner to meet the client's expectations.
- Extensive use of general software applications as well as specific customer based systems.
Experience
2-5 Years
Level
Executive
Education
MS
Field Team Supervisor Resume
Objective : Results-oriented customers service specialist with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
Skills : Graphic Design Experience, Management Experience, Adobe Photoshop, Adobe Illustrator, Adobe Indesign, Quarkexpress, Mac and Windows based computer, Microsoft Office.
Description :
- Acted as a team leader by coaching and developing the customer service technicians.
- Made sure the technicians know and understand their daily, weekly, and monthly sales goals.
- Resolved customer questions, issues and complaints.
- Developed rapport with the customer base by handling difficult issues with professionalism.
- Created the monthly schedule and other documents that are important to the business.
- Maintained the technician's time cards to ensure they are following the California state regulations.
- Made sure all visual displays are current and fix any broken fixtures.
Experience
2-5 Years
Level
Junior
Education
Bachelor's
Field Team Supervisor Resume
Headline : Progressively improving experience in sales and customer support for telecommunication technologies and services. Strong technical background using various operating systems; proven success improving and building strong customer relationships with high net worth and corporate clients. Keen analytical, problem solving, and negotiating skills.
Skills : Basic Life Support, First Aid, Microsoft.
Description :
- Managed up to 16 merchandisers for biggest drugstore accounts in Manila & provinces.
- Negotiated display contracts for visual displays.
- Conducted store checking and evaluated merchandisers.
- Handled 38 sku's for adult and pedia products.
- Trained new employees & conducted product orientation.
- Report to managers regarding products facings, competitive activities and conduct business reviews.
- Handled administrative and financial work for the whole team.
Experience
5-7 Years
Level
Executive
Education
MS
Field Team Supervisor Resume
Objective : Seeking an ideal job as a Field Team Supervisor, that will allow me to utilize my prior knowledge and supervisory skills in customer service, sales, and counseling/advising within a new industry.
Skills : Customer Service, Testing Skills.
Description :
- Managed and trained a staff of technical Customer Service Technicians in retail Verizon Wireless store or Device Support Center.
- Motivated and assisted team in meeting sales expectations (non-commissioned).
- Coached and helped develop team members' skills in leadership.
- Served as a Floating Manager when District Manager is unavailable.
- Assisted DM with weekly meetings and store communications.
- Maintained and demonstrated professional demeanor in stressful situations or when dealing with irate guest.
- Directed 5 customer service technicians and executed daily operations in accordance with large retail store policies.
Experience
2-5 Years
Level
Executive
Education
Business Management
Field Team Supervisor Resume
Summary : To obtain a Field Team Supervisor position where my diverse business and technical skills contribute to the success and growth of the organization.
Skills : Microsoft Office, Team Management.
Description :
- Consulted and worked with Lucent clientele to develop and maintain wireless and mainframe networks, including installation/de-installation of systems, testing, diagnosis, and resolution of system operations.
- Supervised multiple Lucent field technician crews and coordinated daily activities as related to current projects.
- Trained client technicians on Lucent proprietary software.
- Managed inventory of wireless componentry for Lucent tri-state region.
- Coordinated the delivery and removal of system hardware.
- Served on September 11 Emergency Team setting up temporary sites and working with the Disaster Recovery Crew team of AT&T Wireless to resolve system alarms.
- Managed team of 15 sales technicians to sell, educate, and satisfy all customer needs within Verizon Wireless stores.
Experience
10+ Years
Level
Senior
Education
BA
Field Team Supervisor Resume
Objective : Highly skilled in customer service and technology. Offering vast knowledge of desktop and mobile applications, customer professionalism, attention to detail, and able to adapt to new concepts and systems.
Skills : Planning Skills, Detail-Oriented.
Description :
- Responsible for educating team on new Verizon Wireless products as well as train associates on selling techniques and customer service aspects of the position.
- Recognized as top performing location in both sales and customer service satisfaction.
- Heightened customer interest and employee engagement with support services.
- Documented customer feedback.
- Worked with another company where I had to make sure myself and the technicians kept a good relationship with the client.
- Performed mentoring portion of New Associate Orientation.
- Role-played situations with Wireless Device Specialists.
Experience
2-5 Years
Level
Junior
Education
Bachelors
Field Team Supervisor Resume
Headline : To establish a long-term career in a company where I may utilize my Field Team Supervisor professional skills and knowledge to be an effective Associate Program Manager and inspiration to those around me.
Skills : Supervising Skills, Team Work.
Description :
- Consulted and worked with Lucent clientele to develop and maintain wireless and mainframe networks, including installation/de-installation of systems, testing, diagnosis, and resolution of system operations.
- Supervised multiple Lucent field technician crews and coordinated daily activities as related to current projects.
- Trained client technicians on Lucent proprietary software.
- Managed inventory of wireless componentry for Lucent tri-state region.
- Coordinated the delivery and removal of system hardware.
- Served on September 11 Emergency Team setting up temporary sites and working with the Disaster Recovery Crew team of AT&T Wireless to resolve system alarms.
- Resolved an average of 50-100 customer complaints per month regarding sales, service, and technical equipment issues.
Experience
5-7 Years
Level
Executive
Education
BA
Field Team Supervisor Resume
Headline : An energetic and passionate sales and marketing professional. I first and foremost consider myself a professional salesperson and work diligently at perfecting my art. Through study and practice, I have applied my degree in psychology to strengthen not only my selling skills but my employee development skills as well.
Skills : Commission Sales, Management, Employee Relations.
Description :
- Generated monthly and annual sales reports.
- Created and directed sales team training and development programs.
- Conducted regular team meetings and one on one coaching sessions.
- Programmed, troubleshoot and tested cell phones and equipment.
- Led and developed a team of representatives/specialists ensuring the quality, accuracy, and timely resolution of claims that may include high exposure/complex cases.
- Continuously developed talent by creating opportunities for direct reports to grow and strengthen new skills.
- Promoted claims customer service excellence by building empathy and passion for the customer experience that meets or exceeds customer expectations.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of English In Accounting
