Front Of House Manager Resume Samples

Description :

1. Hired and trained new staff for restaurant opening.
2. Supervised a great team of professionals in the FOH Increased profits by developing, initiating and managing marketing activities for restaurant group sales.
3. Implemented innovative programs to increase team loyalty and reduce turnover.
4. Developed weekly schedules and floor plans for team.
5. Ordered and received daily deliveries from purveyors.
6. Provided excellent customer service to restaurant guest.
7. Educate new hire on vast menu options and ways to increase sales.

Experience

5-7 Years

Level

Executive

Education

Resort Management

Description :

1. Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
2. Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs.
3. Investigate and resolve complaints regarding food quality, service, or accommodations.
4. Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients.
5. Establish standards for personnel performance and customer service.
6. Manage staff, preparing work schedules and assigning specific duties.
7. Monitor customer preferences to determine focus of sales efforts.
8. Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
2. Regularly checked on guests to ensure satisfaction with each food course and beverages.
3. Managed closing duties, including restocking items and reconciliation of the cash drawer.
4. Consistently adhered to quality expectations and standards.
5. Checked in deliveries and signed off on products received.
6. Maintained neat and attractive bakery food cases.
7. Promoted and endorsed the company to bring in new business.
8. Maximized table turns and rotated seating for maximum guest satisfaction.

Experience

5-7 Years

Level

Consultant

Education

Real Estate

Description :

1. Recruited all front-of-house (FOH) staff within the guidelines of Doc.s Place equal opportunities policy.
2. Acted as Line Manager to all FOH staff and oversee the FOH operations.
3. Undertook FOH administrative duties, including the creation and maintenance of staff roles and timesheet records and FOH sales reporting.
4. Ensured all parties and events was appropriately staffed with Duty Managers and Servers.
5. Ensured the team was suitably trained in all aspects of customer care and fire evacuation procedures.
6. Monitored the staff's work performance, timekeeping and general discipline and implement staff dress code.
7. Encouraged and acted upon customer comments and complaints to improve the restaurants customer care, in conjunction with the General Manager.
8. Attended weekly staff meetings and occasional HOD meetings.

Experience

2-5 Years

Level

Executive

Education

BS In Culinary Management

Description :

1. Establishing a warm, yet elegant and professional dining experience.
2. Maintaining smooth operations during peak-of-season business in FOH and BOH.
3. Creating a loyal return-customer base to carry property during off-season.
4. Catering Coordinator Involved in initial customer contact through development of menus, seating, and steps of service.
5. Organization of staffing and the series of required additional vendors.
6. Oversee all areas of event details from set up to clean up.
7. Bartender Creation of Specialty Martinis panning into what became a Premiere Martini Bar in a high volume resort area.
8. Servicing both bar guests and service bar for entire restaurant with organization and efficiency.

Experience

2-5 Years

Level

Junior

Education

Associates

Description :

1. Managed all Front of House services and activities; served as point person for both internal staff, external clients and patrons for all events.
2. Present at all events, private and public.
3. Hired, trained, scheduled and responsible for oversight of 70 ushers and bar staff for all events.
4. Ensure efficient and smooth operation of food and beverage sales, utilizing FOH Assistant to manage inventory and receive delivery of product.
5. Responsible for accurate cash handling and revenue generated by Bar staff.
6. Worked to adhere to budget projections for staffing and F&B expenses/revenue.
7. Investigate, resolve and follow up with customer concerns/issues related to FOH.
8. Coordinate Front of House (FOH) setup for all events, including Rentals, external client and sponsors events, and meetings set in FOH spaces.

Experience

0-2 Years

Level

Entry Level

Education

Bachelor Of Science

Description :

1. Manage a team of front of house staff including scheduling, training, and general supervision.
2. Oversee that all opening and closing duties of the outlets are completed correctly and that cleanliness and maintenance are maintained.
3. Responsible for daily deposits, and the correct operation of the POS systems.
4. Balancing of all daily and nightly cash drawers and POS.
5. Inventory and maintenance of par levels for front of house items including the bar.
6. Providing excellent customer service to guests and excellent leadership to employees.
7. Enforce and monitor all health, safety, and sanitation standards in their area.

Experience

2-5 Years

Level

Junior

Education

BA In Criminal Justice

Description :

1. Managing the entire staff of the restaurant and coordinating their work.
2. Responsible for increasing the business of the restaurant Generating detailed daily, monthly, quarterly and yearly reports on business, staff, and profit.
3. Coordinating and managing the entire operation of restaurant by scheduling shifts.
4. Provide customer support by resolving their complaints about service or food quality.
5. Meeting and greeting customers and organize table reservations.
6. Recruiting, training and motivating staff.
7. Maintain high standard quality hygiene, health and safety.

Experience

2-5 Years

Level

Junior

Education

High School Diploma

Description :

1. Front of the house manager responsibilities included Carefully interviewed, selected, trained and supervised staff.
2. Correctly calculated inventory and ordered appropriate supplies.
3. Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
4. Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
5. Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
6. Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
7. Created fun team building activities to engage staff in up-selling to meet revenue targets.

Experience

10+ Years

Level

Senior

Education

Bachelor Of Science

Description :

1. Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
2. Investigate and resolve complaints regarding food quality, service, or accommodations.
3. Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
4. Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
5. Maintain food and equipment inventories, and keep inventory records.
6. Establish standards for personnel performance and customer service.
7. Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.

Experience

7-10 Years

Level

Executive

Education

Bachelor Of Business Science

Description :

1. Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
2. Scheduled and directed staff in daily work assignments to maximize productivity.
3. Efficiently resolved problems or concerns to the satisfaction to all parties involved.
4. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
5. Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
6. Exhibited through knowledge of foods; beverage, supervisory duties, service techniques and gust interactions.
7. Developed and maintained exceptional customer service standards.
8. Optimized profits be controlling food, beverage and labor costs on a daily basis.

Experience

5-7 Years

Level

Executive

Education

Associates Arts

Description :

1. Hire and schedule front of house staff.
2. Professionally respond to customer concerns and complaints.
3. Ensure smooth and enjoyable dining experience for all guests.
4. Communicate with customer to promote satisfaction in fast paced, high pressure settings.
5. Worked my way up the chain of command from busser to host, to server, to bartender, to front of house manager.
6. Introduced new scheduling policy to ensure smoother service while increasing customer satisfaction.
7. Skills Used Ability to work both individually and on a team.
8. Communicated with people both inside the organization and outside of the organization.

Experience

2-5 Years

Level

Junior

Education

Communication Studies

Description :

1. Provided customers with an excellent experience.
2. Counted and order inventory with multiple vendors Work with many other employees to develop a schedule that revolves around other's needs.
3. Interviewed, hired and trained other bar staff members. Opening a restaurant from the ground up.
4. Effectively handled customer's complaints with solutions.
5. Responsible for selected seasonal menu items such as seasonal drinks.
6. Collected payments for beverages and balance cash receipts at end of shift.
7. Responsible for interviewed and hired all FOH staff >Schedules for all FOH staff >Daily restaurant operations.

Experience

7-10 Years

Level

Management

Education

Diploma

Description :

1. Ensured FOH operations ran smoothly. Close store five nights a week.
2. Assisted service staff when necessary during busy hours.
3. Ensured all guests had an impeccable experience.
4. Ensured all food leaving the kitchen met company standards.
5. Hired, Trained and Scheduled of all front of house employees Catering Coordinator, Entertainment Coordinator Bank Deposits, Payroll.
6. Managed day to day FOH operations, along with hiring, training, and scheduling responsibilities.
7. Interviewed cash handling run quality shifts Skills Used health dept certified safe serve certified.

Experience

7-10 Years

Level

Management

Education

Psychology

Description :

1. Counted end of the month alcohol inventory. Taking responsibility for the business performance of the restaurant.
2. Analyzed and planning restaurant sales levels and profitability.
3. Organized marketing activities, such as promotional events and discount schemes.
4. Preparing reports at the end of the shift/week, including staff control, food control and sales.
5. Created and executing plans for department sales, profit, and staff development.
6. Set budgets and/or agreeing with them with senior management.
7. Coordinated the entire operation of the restaurant during scheduled shifts.

Experience

5-7 Years

Level

Executive

Education

Culinary Arts