Front Line Manager Resume Samples

Description :

1. Responsible for planning and directing daily operations within  delegated area of responsibility.
2. Provided supervision to developmental and certified professional controllers responsible for carrying out air traffic control requirements.
3. Assigned work to be accomplished by employees and set priorities and schedules to be followed.
4. Evaluated employees and performed yearly ratings.
5. Resolved complaints from employees at the lowest level eliminating the need for issues to be elevated.
6. Supported the labor management partnership process and provided a work environment where all employees were treated fair and equitable.
7. Identified the individual needs of each developmental and designed an individual plan to ensure success.

Experience

7-10 Years

Level

Management

Education

B.S. In Aeronautical Technology

Description :

1. Administered Skill Checks and Certifications to employees in area of responsibility.
2. Certified and maintained currency on radar positions in new area of responsibility.
3. Determined call center operational strategies by conducting needs assessments, performance reviews and capacity planning.
4. Maintained and improved call center operations by monitoring system performance.
5. Responsible for identifying and resolving problems preparing and completing action plans.
6. Prepared call center performance reports by collecting, analyzing, and summarizing data and trends.
7. Maintained professional and technical knowledge by tracking emerging trends in call center operations management.

Experience

5-7 Years

Level

Executive

Education

Bachelor's In Business Administration

Description :

1. Responsible for attending educational workshops; reviewing professional publications.
2. Established personal networks and benchmarked state-of-the-art practices to change the call center culture.
3. Accomplished organization goals by accepting ownership for accomplishing new and different requests.
4. Explored opportunities to add value to job accomplishments.
5. Managed intra-day performance, staffing and 3-14-28 day analysis schedule movement.
6. Provide leadership to WFM staff.
7. Gave guidance regarding schedule creation, intra-day staffing and capacity concerns.

Experience

2-5 Years

Level

Junior

Education

BA In Communications & Public Relations

Description :

1. Hired, trained, and evaluated personnel in sales or marketing establishments, promoting or firing workers when appropriate.
2. Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
3. Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
4. Regularly audited WFM operations to ensure quality of service delivery: accuracy, timeliness, consistency and follow through.
5. Accepted Front Line Manager position with Paducah Remediation Services for the DOE Clean-up Contract.
6. Ensured craft personnel work to the schedule and work control requirements.
7. Ensured that craftsmen are adequately supplied with information, materials, tools, and construction equipment.

Experience

0-2 Years

Level

Junior

Education

Diploma

Description :

1. Maintained records and daily time sheets for craftsmen under immediate supervision.
2. Reviewed with Cost Engineer and understand detail of operations for each cost item.
3. Ensured craftsmen observe starting and quitting times, as well as being productive during work hours.
4. Maintained sole responsibility for the Dayton office, managing over 30 employees.
5. Managed team of 14-18 Claims Specialists.
6. Wrote weekly department-wide newsletter to keep phone agents informed on core job roles.
7. Achieved office objectives and communicated expectations.

Experience

5-7 Years

Level

Executive

Education

MBA

Description :

1. Analyzed, identified, and documented staff performance.
2. Rewarded achievements individually and as a team.
3. Delivered timely consequences for failure to meet expectations.
4. Planned training and schedules.
5. Established strong relationships with local union representatives.
6. Managed various office events, including meetings, community fundraising activities, and staff recognition activities.
7. Developed worksheets to understand new practices and procedures in order to facilitate training for all employees within the state.
8. Manage a team of 20 associates servicing high value clients.

Experience

0-2 Years

Level

Entry Level

Education

Associate In Science In Accounting

Description :

1. Responsible for raising team morale and meeting or exceeding CSAT goals.
2. Managed team stats for various service level indicators as approved by upper management.
3. Took steps to make sure teams stats are within acceptable levels as defined by upper management.
4. Came up with various activities to keep the team morale high and increase team participation.
5. Responsible for time card approvals and compliance training for the team.
6. Performed at least 5 quality monitors on each associate.
7. Responsible for evaluating the performance of 13 new hires seasonal employees and 1 permanent employee that serves as the Lead on a monthly basis.

Experience

7-10 Years

Level

Management

Education

BA In Psychology

Description :

1. Managed a variety of insurance policy applications including commercial lines, personal lines, surety, and claims.
2. Effectively and professionally communicated specialized information in English and Spanish or in writing to employees and the lead in the performance of their duties.
3. Assigned work to the lead of the team regarding what employees need to be assessing first regarding their performance.
4. Met with the employees on a weekly basis on the team meetings to discuss ways that the workplace can be improve in order to make the employees perform at their best.
5. Provided written and verbal feedback to the employees on a monthly basis in how they are performing on the phones.
6. Attended the bilingual and staff meeting on a weekly basis and exchange information regarding assignments and trends that are affecting the call site and exchange ideas in how to improve our quality in our call center.
7. Updated in order to maintain a current knowledge of tax law, internal processing procedures, accounts and business accounts and ensure that the employees are up to date with the information.

Experience

2-5 Years

Level

Junior

Education

Associates In Computer Science

Description :

1. Completed store operational requirements by scheduling and assigning employees; following up on work results.
2. Maintained store staff by recruiting, selecting, orienting, and training employees.
3. Maintained store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
4. Achieved financial objectives by preparing an annual budget; scheduled expenditures; analyzing variances; initiating corrective actions.
5. Identified current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
6. Ensured availability of merchandise and services by approving contracts, maintaining inventories.
7. Formulated pricing policies by reviewing merchandising activities, determining additional needed sales promotion; authorizing clearance sales; studying trends.

Experience

7-10 Years

Level

Management

Education

Bachelor Of Arts

Description :

1. Assisted in developing marketing strategies Conducted in-house sales and marketing.
2. Marketed merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
3. Secured merchandise by implementing security systems and measures.
4. Managed a core group of 6-8 people responsible for care and feeding of the systems mentioned above.
5. Performed project management tasks on small to medium projects using RUP and agile philosophies.
6. Managed budgets and financial considerations for the applications and resources.
7. Ensured front line operations are processed correctly.
8. Ensured and assist the team in meeting monthly service level agreements.

Experience

5-7 Years

Level

Executive

Education

High School Diploma