Front Of House Staff Resume Samples

The Front of House Staff works in the hospitality industry, and serves in various roles such as servers, hosts, hostesses, and bartenders, and are often responsible for providing a positive customer experience. A well-written Front of House Staff Resume mentions the following core duties – greeting and seating guests, taking orders, delivering food and beverages, maintaining a clean and organized dining or service area; providing excellent customer service, handling customer inquiries, addressing any issues to enhance the overall dining or service experience.

To thrive and work in this fast-paced environment, the applicant will need the support of such skills as – strong communication and interpersonal skills, the ability to work in a challenging atmosphere, a friendly and approachable demeanor, the ability to multitask, and a good understanding of the menu, and familiarity with proper service etiquette, and remain attentive to customer needs. Formal education requirements for Front of House Staff positions are generally minimal, often requiring a high school diploma or equivalent. However, relevant training in customer service, food safety, and hospitality can be beneficial.

Front Of House Staff Resume example

Front Of House Staff Resume

Objective : As a Front Of House Staff, facilitates sharing and standardization of best practices across area(s) supported. Provides field feedback as required including staffing requirements for front of house.

Skills : Customer service, Communication skills.

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Description :

  1. Provided exceptional service, greeted guests with professionalism and the warmth they were known for.
  2. Teamed with support staff to ensure seamless customer service and attention to detail.
  3. Welcomed guests, assisted with seating, and offered knowledgeable insights on beverage offerings.
  4. Served drinks promptly and accurately and assisted with food service when necessary.
  5. Sold cans to go and had strong product knowledge of each style to assist guests.
  6. Adhered to AGCO guidelines and verified guest age for alcohol service.
  7. Creatively displayed cans, glasses, and merchandise to enhance the bar’s appeal.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
High School Diploma


Front Of House Staff Resume

Summary : As a Front Of House Staff, evaluates current practices and processes, immediately recognize potential areas of conflict, and initiate ways to improve current business methods, quality of products and guest service.

Skills : Interpersonal skills, Problem-solving.

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Description :

  1. Maintained and restocked inventory as needed.
  2. Resolved guest challenges and complaints with initiative and creativity, resorting to supervisory help only when needed.
  3. Supported events with setup, service, and cleanup.
  4. Performed other related duties, tasks, and responsibilities as required from time to time.
  5. Assisted with events by setting up, stocking the bar, bartending, and cleaning up at the end of the event.
  6. Ensured every guest was handled with the highest level of professionalism and complaints were dealt with quickly and efficiently.
  7. Effectively managed consistent cooperation and communication between the front and back of house staff.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
High School Diploma


Front Of House Staff Resume

Summary : As a Front Of House Staff, responsible for delivering and ensuring professional customer service whilst maintaining operational standards.

Skills : Multitasking, Attention to detail.

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Description :

  1. Understood and executed operations of a bustling business using all current HR policies, operations procedures, standards, specifications, guidelines, and training programs.
  2. Understood products and services, developed new prospects for opportunity, and understood guest needs clearly.
  3. Forecasted sales to formulate goals and assisted employees to meet goals.
  4. Managed personal promo budget and reported any overages to General Manager.
  5. Managed cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
  6. Ensured that all team members were trained to anticipate guests’ needs and all were made to feel welcome by delivering responsive, friendly, and courteous service.
  7. Delegated appropriate tasks and managed staff workloads.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
High School Diploma

Front Of House Staff Resume

Objective : As a Front Of House Staff, responsible for handling cash and credit card transactions, and ensuring customer satisfaction., responding to any customer queries and complaints in a professional and timely manner.

Skills : Conflict resolution, Teamwork.

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Description :

  1. Provided instruction for staff members and coached employees to improve learning and enhance performance.
  2. Contributed to the ambiance of the restaurant by maintaining a polished and welcoming atmosphere.
  3. Collaborated with team members to ensure seamless service and guest satisfaction.
  4. Delivered impeccable service, exceeding guest expectations.
  5. Greeted all customers in a warm and friendly manner.
  6. Worked as part of a small team to deliver excellent customer service at all times.
  7. Assisted in keeping the bar and front of house areas clean and tidy, including tables in the bar.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
High School Diploma

Front Of House Staff Resume

Objective : As a Front Of House Staff, responsible for the precision of food and beverage dishes, delivering complete orders to the correct table or take-out counter promptly and accurately.

Skills : Cash handling, Knowledge of food and beverage service.

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Description :

  1. Maintained the highest standards of food and beverage service and presentation, aligning with client expectations.
  2. Supported and cultivated the skills of the front of house team to uphold standards and continuously enhance the catering service.
  3. Served and cleared counters as necessary, ensuring efficient flow of service.
  4. Monitored and maintained relevant marketing materials, ensuring they were current, displayed appropriately, and relevant to the cafe's offerings.
  5. Managed hospitality and F&B services effectively.
  6. Overseen flow of people in and out of the theatre.
  7. Responsible for staffing the concessions, selling food, and beverages to patrons.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Junior
Education
Education
High School Diploma

Front Of House Staff Resume

Objective : As a Front Of House Staff, responsible for providing guests with concierge services, including setting up transportation, making restaurant reservations, scheduling tee times, and recreational activities.

Skills : Menu Memorization, Health and Safety Compliance.

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Description :

  1. Assured the theater was open and ready for patrons in a timely manner.
  2. Responsible for responding to immediate patron concerns.
  3. Responsible for short or long-term planning and the management of the Food and Beverage operations in the front and back of the house.
  4. Developed and recommended the budget, marketing plans, and objectives and managed within those approved plans.
  5. Participated in total hotel management as a member of the Hotel Executive Committee.
  6. Implemented and maintained F&B sales/marketing programs.
  7. Directed and overseen development of employees.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Fresher
Education
Education
High School Diploma

Front Of House Staff Resume

Summary : As a Front Of House Staff, responsible for greeting customers and visitors, answering phone calls, handling customer enquiries, providing directions and information about the premises, setting up meeting rooms and event spaces.

Skills : Multitasking, Upselling Techniques.

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Description :

  1. Hired, trained, empowered, coached and counseled, performance and salary reviews.
  2. Directed the implementation of the payroll, reports, forecasts, inventory, and budget for food and beverage operations.
  3. Coordinated food and beverage operations with other hotel departments to ensure efficient guest service.
  4. Resolved customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
  5. Implemented procedures to increase guest and associate satisfaction.
  6. Exercised quality control for both food and beverage.
  7. Maintained Hyatt standards of service and ensured their implementation.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
High School Diploma

Front Of House Staff Resume

Objective : As a Front Of House Staff, responsible for assisting with the preparation of and the serving of all meals and beverages to customers, ensuring that the kitchen and serving area are clean and tidy.

Skills : Reservation Management, Conflict Resolution.

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Description :

  1. Greeted guests at the door and seated them.
  2. Supervised the waiting staff and helped with lunch or dinner services.
  3. Nurtured frequent diners to boost customer retention.
  4. Served guests to the restaurant's standards and maintained a comfortable dining environment.
  5. Informed the kitchen and waiting staff of any allergies, food requirements, complaints, or changes to orders.
  6. Maintained stock of necessary beverages and condiments at the bar.
  7. Ensured guests stayed safe and orderly within the restaurant.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
High School Diploma

Front Of House Staff Resume

Summary : As a Front Of House Staff, responsible for providing housekeeping and maintenance services, including daily and nightly cleaning, changing bed linens, replenishing amenities, and performing minor maintenance.

Skills : Cash Handling and POS Systems Experience.

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Description :

  1. Received and confirmed walk-in, telephonic, and online reservations.
  2. Directed early arrivals to the bar as they waited for their tables to become available.
  3. Ushered diners to their tables and provided them with menus.
  4. Accepted and informed the relevant staff about food and beverage requests.
  5. Mixed and poured beverages, as needed.
  6. Transported food orders from the kitchen to each pertinent table.
  7. Cleared glassware, silverware, and crockery from each table once guests had completed their meals, or upon request.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
High School Diploma

Front Of House Staff Resume

Objective : As a Front Of House Staff, responsible for greeting and assisting customers, taking orders, preparing food and drinks, and maintaining a clean and organized dining area.

Skills : Flexibility and Adaptability.

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Description :

  1. Provided guests with their checks after the meal sitting.
  2. Cleared and reported breakages by diners.
  3. Greeted and assisted customers in a friendly and professional manner.
  4. Took customer orders accurately and efficiently.
  5. Prepared food and drinks according to company standards.
  6. Handled cash and credit card transactions accurately.
  7. Ensured customer satisfaction by addressing any concerns or complaints.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Junior
Education
Education
High School Diploma