Fulfillment managers ensure that the order fulfillment process is carried out smoothly and effectively by carrying out various related tasks such as – overseeing all order varieties functioning, supervising logistics professional team, maintaining positive rapport with courier services, monitoring stocks and lead the team in executing orders. The fulfillment managers are also actively involved in verifying the packages before they are shipped, checking warehouse stock availabilities, compiling reports, organizing training programs and instructing the customer service team to update customers about the order status.
The Fulfillment Manager Resume should contain strong communication and organizational skills. Eligible candidates should also be well-versed in order processing software and know the ins and outs of the job role. The education requirements for the post of fulfillment managers vary depending on the business size, as a small-scale employer may prefer a High School diploma holder and a large scale business employer will need a degree holder from the field of logistics or business administration or supply chain management.
Summary : Over 20 years of progressively responsible positions, including as a manager in both the healthcare and information aggregation industries. Expertise in quality assurance, process improvement, and organizational skills.
Skills : CDL A w/Tanker Endorsement, Office Management, Payroll, Inventory Management, Customer Service, FDA, Production, Ecommerce, Microsoft Office, Quickbooks, Wordpress, Communication, Order Processing, Scheduling, Logistics.
Description :
Restructured and provided company-wide infrastructure.
Created and implemented policies for both operations and sales.
Did preliminary work to set up system including the setup of inventory skus, site locations, vendor records, etc.
Responsible for the majority of the data entry required for the initial inventory and existing sales order transition.
Responsible for reviewing, making determinations, and processing all warranty claims.
Found creative ways to both satisfy customer and keep company costs minimal.
Assisted escalated calls regarding fulfillment issues of customers who have been recaptures and/or retained for a non-disclosed client.
Experience
10+ Years
Level
Senior
Education
B.S. In Sociology
Sr. Fulfillment Manager Resume
Summary : Dedicated professional with a unique background of both physical and mental expertise with managerial experience that has the ability to lead, plan, and execute tasks that lead to the contribution of a successful organization.
Implemented work systems and processes to adhere to company's SOPs, defined policies and goals.
Maintained and updated department training manual, performed all department training, and stayed current with scheduled training matrix.
Identified staffing needs to ensure 100% attainment.
Reviewed and approved all shipping staff hours on a daily basis, including overtime during peak seasons.
Supported continual quality improvement by working with customer service to incorporate appropriate customer feedback in the operational processes.
Administered LTL quotes to ensure lowest total cost/highest service level (PL, Corp, Distributors).
Reviewed all shipping and regulatory paperwork for LTL shipments.
Experience
7-10 Years
Level
Management
Education
Diploma
Jr. Fulfillment Manager Resume
Objective : Fulfillment and customer service specialist with over 10 years of experience in event tickets, customer assistance and managing box offices at major concert venues. Work has been involved with many projects that lead to increased sales and growth within a company.
Skills : Management Experience, Customer Service, Cash Management, Administrative Duties, Training & Development, Computer Literate, Construction, Business Operations.
Description :
Imported and downloaded all incoming customer orders, catalog requests, and customer service requests various sales channels using the Internet and associated interfaces and company database systems.
Reviewed, modified as needed, and printed out all customer orders for fulfillment.
Ensured all customer orders are pre-paid prior to release for shipment.
Arranged drop shipments or engraving of non-stock or personalized orders Interface with 24-hr Call Center regarding receipt/clarification of customer orders and requests.
Performed automated updates to company product database, web site and Call Center data.
Performed automated updates to shipping address and tracking information data.
Updated Merchandising staff regarding inventory, backorder, and general product status.
Experience
2-5 Years
Level
Junior
Education
Bachelor Of Science
Lead Fulfillment Manager Resume
Summary : Managed shipping, receiving, inventory and RMA returns of laptops, telephones, security cameras and accessories. Competencies Inventory and operation management.
Skills : Excel, Word, Outlook, Reporting, Customer service, Order entry.
Description :
Oversaw all fulfillment functions across all Glidewell Companies
Created SOP, train and manage over 12 employees in all functions of fulfillment.
Worked with Accounting and manages the leases for mailing equipment for all labs.
Worked with Marketing for the delivery of all advertising and trade show materials to meet deadlines and customer requirements.
Managed metrics, KPI, SLA and trends for all costs associated with fulfillment.
Lead the execution of fulfillment orders, including all processes to ensure all the products are packaged and labeled properly.
Monitored and maintained inventories using the LEAN, 5S and Kanban system.
Lead the execution of the opening of a fulfillment center.
Experience
7-10 Years
Level
Management
Education
BA In Psychology
Fulfillment Manager II Resume
Summary : Respected and resourceful manager with over 20 years of expertise in order fulfillment, circulation, and audience marketing. Exceptional working knowledge and practical application of technology and order management and fulfillment software applications. Proven ability to successfully perform as a team player in a fast-paced environment, while managing multiple tasks.
Skills : Title Processing, Customer Service, Call Center Management.
Description :
Scanned and imaged of documents, along with uploading files to the network shared drive folders.
Shipped and received of all incoming freight.
Assigned all orders and equipment to Technical Support for configuration.
Daily contacted with contractors in the field.
Arranged for contractors to install wireless internet equipment at hospitality locations throughout the United States.
Monitored inventory count levels of all supplies and equipment.
Responsible for all aspects of a Global shipping company.
Experience
7-10 Years
Level
Management
Education
Associate In Business
Fulfillment Manager I Resume
Summary : Motivated sales professional with management experience. Highly result-oriented with unsurpassed interpersonal and communication strengths.
Manages the order fulfillment process including order entry, administration, and shipping.
Oversees the order tracking process and ensures orders are processed in accordance with the organizations customer services standards.
Ensures adequate inventory levels are maintained to maximize customer satisfaction and minimize cost.
Examined merchandise to verify that it was correctly priced and displayed.
Examined merchandise to verify that it was correctly priced and displayed.
Implemented a new ordering process and identified poor work habits to improve process effectiveness.
Generated repeat business through exceptional customer service.
Experience
7-10 Years
Level
Management
Education
Associate Of Arts
Fulfillment Manager III Resume
Headline : Seeking a position that will allow to meld the skills and knowledge gained through many years of management, sales and service, with a more hands-on experience.
Managed a team of 25 representatives on a production floor.
Held monthly one on one meetings with each direct report to discuss quality, productivity and attendance.
Developed and maintained the Fulfillment Intranet page.
Developed and trained all new employees and Team Managers Ran statistics for the team and set goals and objectives each day.
Implemented a bonus program for all representatives.
Implemented and was the lead in the role out of the new UPS shipping system Training Specialist Nov.
Facilitated and managed a five week New Hire classroom program.
Experience
10+ Years
Level
Senior
Education
BS
Fulfillment Manager/Specialist Resume
Headline : Looking for a position as a Fulfillment Manager to utilize knowledge of coordinating labor and processes to manage the warehouse in the most effective manner.
Skills : Microsoft Office, Fully Bilingual, Conversational French.
Description :
Worked and scheduled directly with UPS Ground and Freight to ensure packages and pallets are shipped daily.
Performed daily and weekly inventory control.
Supervised and managed a team of 56 employees regularly.
Performed data entry and daily updates in SAP system.
Supervised entry, packaging and shipping of all orders for a small internet-based jewelry company.
Maintained the physical inventory.
Helped develop and design of the company's packaging.
Experience
5-7 Years
Level
Executive
Education
Diploma
Fulfillment Manager Resume
Summary : Currently seeking a position in a heritage, luxury brand company, which takes best advantage of experience, skills and education. Over a decade of domestic and international experience in multiple facets.
Skills : Microsoft Word, Customer Service, Forklift.
Description :
Safely and timely shipped of customer orders.
Worked with associates toward more efficient processes.
Trained new full time and temporary associates.
Worked closely with various departments to improve overall customer service.
Addressed department every morning about issues which need extra attention.
Ordered all shipping supplies for department Interviewed full time candidates.
Addressed individual associates about improving production, attendance or any other discipline.
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