A Full-Service Associate assists customers with inquiries relating to the company’s products and services. Certain core duties linked to this role are listed on the Full-Service Associate Resume as – maintaining adequate company and product knowledge, providing proficient service, attending training sessions, solving phone, walk-in, and email customer inquiries; processing and logging incoming calls, identifying customer needs, forwarding and escalating inquiries to relevant departments, contacting the customer to give them accurate feedback; and providing outstanding customer service.
The nature of the job demands the following skills – the ability to maintain the confidentiality of information, proficient computer skills, experience with CRM, and knowledge of using other related software. A high school diploma or GED is sufficient to enter the occupation. Work experience in the customer service area will be highly useful.
Objective : Reliable and friendly team member who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying experience. Highly energetic, outgoing, and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. Proficient in Microsoft Office programs and able to learn new computer software quickly.
Skills : Warm, Inviting personality, and ability to maintain a professional demeanor at all times Responsible and extremely organized Quick learner, and keen ability to multitask and prioritize effectively Proficiency in Microsoft Office,10 Key, Mac and Windows operating systems.
Description :
Greeted customers with a smile and welcoming hand.
Provided a full service cleaning of their vehicle.
Operated large-scale vacuums, power washer, mat cleaning machine, and used cleaning chemicals safely.
Practiced good team member skills with three to five other team members per vehicle.
Looked over personal position and entire vehicle to ensure quality standards were met.
Handled register to create change for customers.
Price tagged and re-stocked snack area and beverage cooler.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Full Service Associate Resume
Headline : Bright, personable, detail oriented team player seeking to secure a position in the medical field. Adapt at working in a fast paced customer service based environment. Possess strong clerical and administrative skills. Demonstrate history of completing tasks in an accurate and timely manner.
Skills : Microsoft Office, Powerpoint, Customer Service, Data Entry.
Description :
Knowledged of benefit policy procedures and claim decisions Process complex claims (i.e. COB, no-fault, claim policy, authorizations and referrals in accordance with plan policies, procedures and contract provisions i.e. work related or motor vehicle related illness/injury.
Evaluated submitted claims referring to policy coverage and limits Performed routine research of claims history to determine method of resolution.
Conducted research; spends approximately 90 of the scheduled time on the phone according to business need.
Performed routine research of claims history and documentation to determine method resolution.
Reviewed and evaluated submitted claims to determine course of action, payment, denial or further investigations.
Used down time wisely to clean wash bay area and take out trash.
Handled team tips.
Experience
5-7 Years
Level
Executive
Education
GED
Full Service Associate Resume
Objective : Over 3+ Years' of experience in many administrative positions in a fast paced, professional environment. Proven computer skills with good working knowledge of different computer applications. An independent worker who is able to multi task and meet deadlines efficiently and accurately. Strong problem-solving skills and initiative evident in the implementation of efficient data management systems.
Skills : Customer And Personal Service, Sales And Persuasion, Active Listening And Learning, Critical Thinking, Computers And Electronics, Organization, Complex Problem Solving, Troubleshooting.
Description :
Resolved customer complaints regarding sales and service.
Explained products or services and prices, and answer questions from customers.
Obtained customer information such as name, address, and payment method, and enter orders into computers.
Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Checked to ensure that appropriate changes were made to resolve customers' problems.
Worked in fast-paced, call center environment, scheduling and assisting customers with home delivery of their order(s).
Experience
2-5 Years
Level
Executive
Education
BA In Sociology
Full Service Associate Resume
Summary : To obtain a Full Service Associate position that will add to the growth of your company while utilizing and enriching my acquired skills.
Skills : Microsoft Outlook, As400, Typing 45 Wpm, Data Entry, Ten Key By Touch, Detail Oriented, Problem Solving, Retail, Organizational Skills.
Description :
Responsible for providing excellent customer service.
Assisted customers with sales and service calls.
Processed customers' orders, returns, exchanges, and replacements.
Assisted customers with questions and/or concerns regarding product information.
Assisted customers with purchases, returns, exchanges, and package pick-ups.
Troubleshoot with customers regarding technical online problems.
Processed customer orders by utilizing AS400.
Experience
7-10 Years
Level
Management
Education
MS
Full Service Associate Resume
Objective : Full-Service Associate who maintains a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customers loyalty. I'm also a customer-focused representative with a proven capacity to troubleshoot issues to ensure customers satisfaction.
Worked with UPS, FedEx, and USPS when there is a problem with shipping.
Taken customer orders and help them shop online for items that they might enjoy as well.
Worked from home where I answered phone calls and assisted customers with their orders.
Used the one-call resolution technique to solve the problem and keep the customer happy.
Developed strong relationships with customers who would consistently call and place orders and or if they had any problems would ask for my extension.
Maintained strong communication with all internal partners including Call Center and Corporate partners.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Full Service Associate Resume
Headline : Looking to obtain employment in the Full-Service Associate field, which provides the opportunity to display my excellent customer service skills and also a competitive salary with the opportunity for advancement.
Skills : MS Tools Excel, Word, Outlook, AS400, Type 50wpm,10 Key By Touch Windows ME,2000, XP.
Description :
Assisted customers with problems with their order, help track the order.
Addressed customer questions and concerns.
Handled high-volume of inbound and outbound calls, and provide support in other call-center/customer service capacities.
Worked with business partners to assess customer needs/concerns and provide appropriate recommendations and solutions to ensure a world-class customer service experience.
Built strong customer relationships through direct contact with customers.
Developed tactics to grow the company's overall revenue by working closely with business development, marketing, and sales teams.
Provided on-site customer service and technical support to customers for product lines, applications, or technologies.
Experience
5-7 Years
Level
Executive
Education
GED
Full Service Associate Resume
Objective : As a Full-Service Associate, responsible for developing a risk assessment process that identifies risks to the business and communicates them to senior management; evaluating opportunities for risk mitigation; prioritizing risks to reduce or eliminate them; assessing the severity of risk taken on by other departments (e.g., IT); communicating results of the analysis to senior management
Skills : MS Office 2000 Professional, Excel, Internet Explorer, 10 key by touch, 25-30wpm, Legal procedure, Business Law,10yr. customer Service, Medical billing, Excellent Communication Skills.
Description :
Assisted customers with billing needs.
Identified key accounts with high potential and high need for new products or services.
Established business relationships with key accounts in order to grow the company's overall revenue.
Identified potential prospects for new products or services.
Developed a plan to target specific accounts by selling them on a different product or service than their existing one.
Worked closely with customers to understand their needs, desires, and expectations.
Provided technical support to customers in order to meet their needs.
Experience
2-5 Years
Level
Executive
Education
Associate Of Applied Science
Full Service Associate Resume
Summary : Have over 20 years of Sales and Customer service experience. I am hardworking and dependable as well as being flexible. I fill I would be a great fit for the open position of this company.
Skills : Sales Operations, CAD System, Stocking, Customer Service, Sales, Basic Life Support And Cpr, Emergency Medical Technician, Data Entry.
Description :
Provided financing to support product launches.
Developed strategic partnerships with external organizations.
Designed and execute programs to drive revenue growth and profitability.
Ensured that the product portfolio meets corporate standards for quality and efficiency.
Created new products or expand existing ones based on customer demand or market trends.
Conducted market research (including consumer testing) to identify new markets for new products or expand existing markets.
Analyzed market trends, competitors strategies, customer pain points, and internal customers needs to develop products that meet those needs.
Experience
10+ Years
Level
Senior
Education
GED
Full Service Associate Resume
Objective : Full-Service Associate with 4 years experience with a solid understanding of the dynamics of the retail apparel and shoe industry.Energetic and reliable skilled in various merchandise environments.Personable and responsible. Solid team player with an upbeat, positive attitude.
Skills : Microsoft, Wordperfect, Microsoft Windows.
Description :
Established the overall marketing strategy for each product line with respect to different demographics.
Coordinated advertising campaigns on behalf of a division or an entire organization.
Conducted market research using in-house or third-party sources in support of product development.
Coordinated advertising campaigns for new product launches that are part of an overall marketing strategy.
Directed advertising activities for a particular division or an entire organization with respect to different geographies, product lines, or industries.
Provided business services to the company, including sales and marketing, product management, and finance.
Developed a business plan that will enable the company to achieve financial targets.
Experience
2-5 Years
Level
Executive
Education
Diploma
Full Service Associate Resume
Objective : Full-Service Associate is responsible for Processing customer purchases, performing general cleaning duties, stocking shelves and merchandise displays neatly, Providing exceptional customer service, assisting customers with their shopping experience, Collaborating with team members, and communicating clearly to the store management team.
Skills : Team Work, Training Skills, Coaching.
Description :
Set up and managed customer accounts with a focus on new business development (NBD).
Enrolled new business by sending prospecting letters and building relationships.
Maintained existing accounts by following up with customers to close deals.
Followed through on customer success metrics such as return on investment, customer satisfaction, revenue, and market share.
Delivered training, coaching, mentoring, and support to the sales team.
Developed relationships with key influencers within the company to connect them with potential customers.
Developed, implemented, and evaluated marketing strategies and programs including but not limited to content creation, promotion, pricing, targeting, and promotions.
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