Hotel Concierge Resume Samples

The job of a Hotel Concierge is to make sure that the guests who arrive and leave the hotel are provided with exceptional guest service. While actual duties vary based on the size and scope of the hotel, the following are certain core duties that are listed on the Hotel Concierge Resume – arranging transportation for the guests, reserving lunch or dinner seats, welcoming customers upon entrance and confirming reservations; acting as a point of reference for guests who need assistance or information and attending to their needs and requirements; understanding the needs of the customers, providing them personalized solutions by suggesting activities and facilities; arranging events, excursions, and transportation; responding to complaints and finding appropriate solutions.

This job is well-suited for those possessing the following traits – excellent communication skills, polite and confident with a great deal of patience; the ability to multitask and time management; aptitude in resolving issues with a customer-focused orientation; and knowledge of relevant software. While a high school diploma is considered mandatory, possessing a degree in hotel management or a relevant field is preferred.

 

Hotel Concierge Resume example

Hotel Concierge Resume

Headline : As a Hotel Concierge, responsible for Processing guests' payments for room and additional amenities charges. Experience in Balancing all rebates and miscellaneous payments.

Skills : Microsoft Office All Programs, Customer Service, Customer Relations, Hospitality.

Description :

    1. Answered telephones in a professional and polite manner.
    2. Displayed a warm and friendly greeting to all who entered the Hotel.
    3. Handled all safety and emergency manners in a calm and efficient way.
    4. Took care of customers and tenants' requests for services.
    5. Appropriately arranged and confirmed recreational, dining, and/or business activities for both inside and outside of the property.
    6. Used proper grammar, and have a good speaking voice.
    7. Able to get along well with co-workers and accept supervision.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
GED


Hotel Concierge Resume

Objective : Seeking a Hotel Concierge, responsible for providing superior customer service and remain accessible to clientele during your shift. Experience in Following up on upcoming and recent arrivals by making contact with the guest to offer concierge services.

Skills : Customer Service, Microsoft Office, Managing Skills.

Description :

    1. Managed a full-service boutique hotel.
    2. Processed guest payments for room charges, food and beverage charges, and phone charges.
    3. Performed concierge services for a hotel.
    4. Recommended top dining and entertainment options for guests in the Saratoga area.
    5. Balanced all rebates and other miscellaneous charges.
    6. Answered department telephone calls, using correct salutations and telephone etiquette.
    7. Delivered requested items to guests' rooms.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
GED


Hotel Concierge Resume

Objective : Seeking a Hotel Concierge, responsible for Working as hotel concierge as scheduled; answer incoming telephone calls (inquiries), email requests, and perform outbound customer service calls for the purpose of providing potential clients to Steamboat with complete vacation planning ideas, etc.

Skills : Hospitality, Problem Solving, Promotions, Marketing, Maintenance.

Description :

    1. Scheduled messages, set up gift baskets, wine & cheese trays, flowers, and any guest special requests.
    2. Worked with all departments such as; casino host, food and beverage, marketing (working with entertainers), gaming floor.
    3. Helped in housekeeping inspecting rooms, valet, front desk, and answering phones.
    4. Helped create policies and procedures for the coat check and valet.
    5. Created a notebook on local area attractions and helped set up a massage program.
    6. Processed credit card transactions during the checkout process.
    7. Made decisions and solved problems.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma

Hotel Concierge Resume

Objective : Hotel Concierge wit 4 years of experience in providing support to all Steamboat Grand Resort customers, assisting with any reservation changes, additions, or issues that arise.

Skills : Customer Service, Communication, Computer Skills.

Description :

    1. Made and confirmed reservations over the phone or online.
    2. Kept records of room availability and guests' accounts, manually or using computers.
    3. Computed bills, collected payments, and made a change for guests.
    4. Recorded guest comments or complaints, referring customers to managers when necessary.
    5. Advised housekeeping staff when rooms had been vacated and were ready for cleaning.
    6. Arranged tours, taxis, or restaurant reservations for guests.
    7. Performed for or worked directly with the public.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science

Hotel Concierge Resume

Objective : Over 4 years of experience in Hotel Concierge in Compiling with all company policies and procedures as well as any regulatory requirements.

Skills : Hospitality, Customer Service, Organizational Skills.

Description :

    1. Developed a strong knowledge of the hotel's facilities and services and of the surrounding community.
    2. Provided guests with information about attractions, facilities, services, and activities in or outside the property.
    3. Made guest reservations for air or other forms of transportation when requested.
    4. Obtained necessary itinerary tickets.
    5. Made guest reservations for the theatre and other forms of entertainment when requested.
    6. Obtained necessary tickets and provides directions to facilities.
    7. Organized special functions as directed by management.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
G.E.D

Hotel Concierge Resume

Objective : Seeking a Hotel Concierge with 4 years of experience in Working closely with Casino Hosts to ensure VIP players are receiving extraordinary service. Responsible for the ability and knowledge of the city to make external recommendations to guests for restaurants, shows, historical sites, attractions, and Tribal entities.

Skills : Sales, Multiple Laguages, General Computer Mgmt, Great Vocation Of Hopitality And Helping People Out Serivece.

Description :

    1. Answered all calls promptly, within 3 rings using the specified greeting for the Hotel, in a courteous and efficient manner.
    2. Ensured all relevant information is obtained.
    3. Ensured correct documentation is received for all payment details; distinguish Reservation type and source, ensuring the correct coding is used.
    4. Ensured all outward correspondence complies with company procedures, and any unusual correspondence is authorized by the Rooms Division Manager; checks and updates, as necessary, rates in the computer system in the absence of the Rooms Division Manager.
    5. Ensured the charges for the released rooms are communicated to the client and processed; prepared Group and Conference folders and brief departments as required for events; paying particular attention to breakfast requirements.
    6. Delivered time-sensitive and/or confidential materials internally and externally efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts, and document interactions through contact tracking.
    7. Used Multiple Languages, General Computer Mgmt, Great Vocation of Hospitality, and Helping People out service.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
G.E.D

Hotel Concierge Resume

Objective : Hotel Concierge with 5 years of experience in Participating in resolving guest issues and/or suggesting alternatives while remain calm, using good judgement and follow through.

Skills : Customer Service, Managing Skills, Assisting Skills.

Description :

    1. Answered telephone in a friendly, professional manner, handled telephone messages accurately, completely, and promptly.
    2. Displayed a warm friendly, professional greeting to all who entered the Hotel.
    3. Maintained a logbook in a professional and informative manner.
    4. Handled customer requests for information and services.
    5. Ensured that customers received the highest quality of service in a caring and compassionate atmosphere.
    6. Maintained a file on Community services including transportation sources, accommodations, and referral contacts.
    7. Served as an in-house guest concierge for three prominent hotels in New Orleans' French Quarter.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma

Hotel Concierge Resume

Objective : Seeking a Hotel Concierge, responsible for Working cohesively with team members in other departments with guest satisfaction always in mind. Experience in Maintaining confidentiality of guest information and pertinent hotel data.

Skills : Hospitality Professional; Realtor; Pre-school teacher.

Description :

    1. Received and processed credit payments for hotel purchases.
    2. Opened and closed the desk, including creating staff assignments.
    3. Shared tour knowledge with customers while making personal recommendations.
    4. Demonstrated that customers come first by serving them with a sense of urgency.
    5. Maintained friendly and professional customer interactions.
    6. Worked as a team member to provide the highest level of service to customers.
    7. Made successful recommendations as far as what to do, where to eat, and what to see in the surrounding areas.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma

Hotel Concierge Resume

Objective : As a Hotel Concierge, responsible for Assisting guests in booking outside transportation to include printing airline boarding passes when necessary.

Skills : Microsoft Office, Customer Service, Communication Skills.

Description :

    1. Ensured that the Concierge desk information is always up to date.
    2. Handled guest complaints and report any concern for further recovery with guarded confidentiality discretion.
    3. Registered VIP arrivals, and departures for special requests.
    4. Processed and delivered messages for guests.
    5. Provided information, recommendations, and booking services for a variety of guest inquiries, including, but not limited to, directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and medical care.
    6. Responded to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
    7. Exercised judgment while handling guest inquiries, and responding promptly with accurate and thorough information according to the individual needs of guests.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
GED

Hotel Concierge Resume

Headline : Hotel Concierge with 5 years of experience in Coordinating with the Hotel or Assistant Hotel Manager daily on the room status and selling strategy of the hotel to include all group block requirements.

Skills : Microsoft Word, Management, Communications.

Description :

    1. Assisted Hotel Guests with many things to make sure their stay was exceptional.
    2. Appropriately arranged and confirmed recreational, dining, and/or business activities for both inside and outside the property.
    3. Arranged secretarial and other office services.
    4. Coordinated guest requests for special services or equipment with the appropriate department.
    5. Established and maintained interpersonal relationships, with Manager, peers, and guests.
    6. Created a welcoming and enjoyable experience for hotel guests by organizing entertainment and cultural activities.
    7. Performed front desk duties as well as food displays and services.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
G.E.D