Infrastructure Support Engineer Resume
Summary : As an Infrastructure Support Engineer, responsible for performing work accurately and thoroughly, adapting to change in the workplace, working independently with minimal supervision, and communicating orally or in writing clearly, concisely, and efficiently, paying attention to the minute details of a project or task, performing tasks and resolving issues in a quick and timely fashion, focusing on a goal and obtain a pre-determined result.
Skills : IT Infrastructure Management, Troubleshooting.
Description :
- Acted as the initial point of contact for all computer and system-related issues, provided Telephone / Remote and On-Site troubleshooting and technical support for PC hardware, Document Scanners, Printers, Applications, and general networking issues set up and managed user accounts and permissions.
- Installed and configured computer systems and applications, Monitoring day-to-day computer performance, updated and maintained the computer inventory and equipment.
- Assisted in technical upgrading and maintaining of entire desktop systems, supported in testing and deployment of new applications and systems.
- Assisted the Infrastructure Administrator with server maintenance and networking as needed, participated in executing service delivery, and supported management in accordance with standardized policies, procedures, and processes across programs and operational units.
- Coordinated with vendors on break/fix issues as necessary, imaged, installed, and supported software for all workstation types, Troubleshooted, supported, and repaired hardware.
- Endorsed and applied upgrades to systems to ensure durability, and resolved hardware and network connectivity issues.
- Configured and maintained Active Directory, and experienced with Office 365 applications and administration.
Experience
10+ Years
Level
Senior
Education
Bachelor's degree in Computer Science
Infrastructure Support Engineer Resume
Summary : As an Infrastructure Support Engineer, responsible for working with Internal IT Support Engineers to determine the nature of problems, formulate a diagnosis, and assist with problem resolution, utilizing available resources to research issues and find solutions, and also providing recommendations for the replacement of hardware/software that is beyond its lifecycle.
Skills : Network Administration, Operating Systems.
Description :
- Participated in the after-hours on-call rotation, specializing in service and support for Heartland Business Systems and Heartland Label Printers team members and internal IT systems.
- Ensured all the IT systems that support each business function, efficiently, supported and developed specific platforms and will be concentrated on unifying communications, messaging, and identity toward a seamless user experience.
- Worked directly with Internal IT Support Engineers and end users to troubleshoot and resolve complex IT-related issues.
- Managed the planning, design, and implementation of infrastructure projects, and coordinated and executed patching and hardware maintenance for internal server systems.
- Analyzed and recommended process and system improvements to resolve recurring user issues and facilitate company needs.
- Worked with Internal Systems and Support Manager to assist with departmental issues and concerns.
- Mentored and trained the Internal IT Support Engineers, analyzed and troubleshooted IT-related issues, and applied understanding of computer software and hardware products and services to resolve end-user problems.
Experience
7-10 Years
Level
Management
Education
Bachelor's Degree in Information Technology
Infrastructure Support Engineer Resume
Headline : As an Infrastructure Support Engineer, responsible for working with IT customers and MSPs to implement and support new solutions as required, preparing and delivering standard operating procedures for level one service desk and other support engineers, and also managing day-to-day activities related to the MSP-provided Service Desk and second level support
Skills : Problem-Solving, Lean Manufacturing.
Description :
- Possessed the trait of being organized or following a systematic method, and effectively presented information publicly.
- Prioritized tasks based on levels of importance or criticality, designed and conducted a systematic, objective, and critical investigation.
- Utilized the available time to organize and complete work, and completed assigned tasks under stressful situations.
- Ensured that all FXI`s user devices were running with current security patches to improve cybersecurity standards.
- Worked with MSP to maintain and enhance the production IT environment at FXI, troubleshot, and resolved with IT clients any end user computer issues.
- Multi-tasked between project and support requirements, purchased and configuration of Computers and mobile devices for end users.
- Reviewed current vendor relationship for cost and availability improvements, triaged VOIP Phone systems, and escalated to Vendor or second-level support when needed.
Experience
5-7 Years
Level
Executive
Education
Bachelor's Degree in Information Technology
Infrastructure Support Engineer Resume
Objective : As an Infrastructure Support Engineer, responsible for managing and coordinating administrative activities and operational support for large, complex systems and all of their components, coordinating enterprise infrastructure hardware and software installation and upgrades, and also administering user access to Dixieline, San Lorenzo, and Dixieline Builders Fund Control ERP systems and applications.
Skills : Safety Compliance, Budgeting.
Description :
- Analyzed user needs, network performance, system capacity, and other data to proactively maintain the global wide area network environment, assisted with moves/adds/changes as required.
- Provided customer service to internal customers, responding to their needs, issues, concerns, and requests, established and maintained regular written and in-person communications with all levels of end users.
- Prioritized incoming calls and/or emails regarding hardware problems, checked the help desk system for assigned entries; assigned, escalated, or responded to help desk tickets as appropriate.
- Developed, tested, installed, configured, and troubleshot computer hardware and software, and developed and maintained an inventory of all end-user hardware and related equipment including POS hardware and mobile/scan gun devices.
- Installed, configured, tested, maintained, monitored, and troubleshooted end-user hardware and related equipment and software in order to deliver required desktop service levels.
- Ensured physical connections and network connectivity of all servers, workstations, telephony/fax equipment, Point of Sale (POS), scan guns/mobile devices, and other network appliances are in proper working order.
- Minimized technical exposure and risk on new developments, and maintained effective and consistent communication within the team, with peers, the leadership team, and the peers in other IT groups.
Experience
2-5 Years
Level
Executive
Education
Bachelor's In Computer Science
Infrastructure Support Engineer Resume
Summary : As an Infrastructure Support Engineer, responsible for participating in and managing Technology projects and deployments of all sizes, assisting in user training and education, and serving as a liaison between business units and Technology colleagues through established procedures.
Skills : Cost Control, Financial Management.
Description :
- Monitored system operator message queue for AS400/iSeries and ensured system readiness for nightly backups.
- Understood and observed all safety procedures and practices in order to prevent injury to self or co-workers.
- Attended periodic safety meetings as required; recommended changes to improve safety procedures.
- Developed and delivered Telephony and VoIP-related platforms and systems, understood and Implemented EY Security Application Standards on Telephony systems.
- Provided support and documentation to assist in sustaining the project during the transition to production where necessary.
- Provided support and documentation to assist in various Telephony cloud platforms, identified potential points of contention for missed activities, and notified project leadership of the situation and remediation plan.
- Liaised with the IT Service Desk and other third-party providers to identify trends or issues concerning support within the computing environment.
Experience
10+ Years
Level
Senior
Education
Bachelor's Degree In Business Administration
Infrastructure Support Engineer Resume
Summary : As an Infrastructure Support Engineer, responsible for patching and updating operating systems and applications, assessing infrastructure and system security requirements, recommending and documenting changes, coordinating and implementing modifications and enhancements to the infrastructure, and sustaining and maintaining awareness of all ongoing security-related activities from an infrastructure point of view, and also demonstrating fundamental and practical application knowledge related to Security Content Automation Protocol (SCAP) tools and guidance, Security Technical.
Skills : Communicational Skills, Data Analysis.
Description :
- Served as liaison to other groups within IT through established procedures.
- Provided application and systems management, and worked with regional infrastructure teams to implement and execute change requests.
- Detected, reported, and fixed poorly performing systems using agreed monitoring tools and processes.
- Provided first-class system support from initial client contact to closure, and administered system access.
- Developed a deep understanding of customers' needs and acted as an evangelist for recommending best practices.
- Experienced in integrating, sustaining, maintaining, securing, and enhancing robust technical solutions in an enterprise environment.
- Configured systems to be consistent with institutional policies and procedures, and communicated technical/complex information.
Experience
7-10 Years
Level
Management
Education
Bachelor's Degree in Business Administration
Infrastructure Support Engineer Resume
Headline : As an Infrastructure Support Engineer, experienced within a globally distributed server and workstation environment with hundreds of servers and thousands of desktops in a 24x7 environment, experienced with monitoring technologies (SCOM, SiteScope & Prognosis), and also experienced with virtual platforms (client and server) and Microsoft Office products.
Skills : Monitoring, MS Office.
Description :
- Worked knowledge of scripting languages, particularly PowerShell followed JPMC engineering standards and products which are integrated across the Unix physical and virtual platforms.
- Provisioned all desktop hardware and software as well as end-user training for all the new employees, received and analyzed technical issues from clients.
- Found and applied solutions to client issues, and supported existing platforms which include Virtualisation, SVN, Jira, and Confluence, and managed own time to meet agreed targets.
- Promoted and advanced team efficiencies and capabilities through DevOps and automation improvements, ensured optimal health of the local IT Infrastructure, this is by way of formal processes.
- Understood internal/external business issues and customer requirements, Identifying issues and requests that could be undertaken by Service Desk Analysts in order to improve the first-time fixed rate.
- Worked with the Service Support Manager to update knowledgebase documents so customers can try to fix problems themselves.
- Effectively communicated technical standards, policies, and procedures to the end-user community.
Experience
5-7 Years
Level
Executive
Education
Bachelor's In Computer Science
Infrastructure Support Engineer Resume
Headline : As an Infrastructure Support Engineer, led projects from own responsibility area, balanced internal needs with customers and/or internal businesses/end user's needs within defined parameters, and also worked as part of a team, which may be virtual, global, and/or multi-functional, installed, configured, and maintained Windows servers and desktop systems.
Skills : Management, System Management.
Description :
- Worked within an ITIL-style service environment. Preferably ITILv3 Foundation Qualified, applied technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity.
- Integrated technical knowledge and business understanding to create superior solutions for the company and for customers.
- Resolved most technical incidents independently within your technical area, and worked with team members to resolve more complex or cross-technology incidents.
- Identified potential escalations and alerted management proactively.
Independently reviews, implements, and verifies changes/solutions of moderate complexity and risk to meet customer and/or trade/IT infrastructure needs within the areas of technical responsibility.
- Applied patch and security changes per policy, and proactively monitored the environment for patch compliance.
- Ensured Configuration Management Database (CMDB) entries were complete and accurate, applying the company solutions to meet moderately complex customer and/or trade/IT infrastructure needs within areas of technical responsibility.
- Provided continual improvement recommendations/direction-setting advice within a work team, and also participated in customer and internal projects, including transformation.
Experience
5-7 Years
Level
Executive
Education
Bachelor's In Computer Science
Infrastructure Support Engineer Resume
Summary : As an Infrastructure Support Engineer, worked closely with other support teams to identify and escalate complex or unresolved issues to higher-level support teams or vendors and followed up on open tickets to ensure timely resolution, assisted with IT infrastructure projects, including server migrations, network upgrades, and firewall deployments.
Skills : Team Management, IT.
Description :
- Worked with other IT teams to ensure the smooth operation of the organization's IT systems, and participated in the design and implementation of new systems and infrastructure.
- Provided basic technical support to customers by handling systems-related issues; may provide on-call technical support telephonically and/or electronically.
- Performed routine repairs, maintenance, and upgrades of existing systems using solutions in accordance with standard operating procedures, investigated and resolved matters of significance.
- Experienced with Intel-based systems as well as some VMware experience, experienced working with computer hardware and operating system software.
- Worked with one or more structured programming languages, and provided senior technical support and troubleshooting to end-users for server, networking, and internet-related issues.
- Resolved complex server and network issues, including server hardware failures, network connectivity issues, and firewall configuration issues.
- Provided technical first and/or second-line public cloud support (M365 & Azure).
Experience
7-10 Years
Level
Management
Education
Bachelor's In Computer Science
Infrastructure Support Engineer Resume
Summary : As an Infrastructure Support Engineer mentored and coached staff in the team to ensure deliverables were met in a timely manner, performed system maintenance, configuration, and reliable operation of computer systems, network servers & virtualization, and also installed and upgraded computer components and software, manage virtual servers, and integrate automation processes.
Skills : Automotive Process Management, Networking.
Description :
- Provided technical guidance and mentorship to junior team members, documented support activities, and maintained accurate records of support tickets, including issue descriptions, troubleshooting steps, and resolutions.
- Communicated with clients and stakeholders to provide updates on the status of support requests, and proactively identified opportunities to improve the support experience.
- Participated in team meetings and training sessions to stay up-to-date on new technologies and support best practices.
- Ensured flexibility and availability to support system upgrades, and maintenance activities, work remotely or on-site as needed, and travel occasionally to client sites or attend training and meetings.
- Oversaw network infrastructure support planning, implementation, and monitoring, and supported ongoing technical support related to system, network, and security infrastructure based on the latest technology and compliance requirements.
- Collaborated with different teams on production & UAT environment control and system change, BCP, and disaster recovery site setup and maintenance.
- Prepared and developed relevant support documents, implemented and supervised system and network infrastructure improvements, and security upgrades.
Experience
7-10 Years
Level
Management
Education
Bachelor's In Computer Science
