A Chargeback Specialist process and reconciles vendor and customer disputes, maintain documents of chargebacks, updates revenue reports, and posts chargeback credit card charges. Typical work activities that are seen on the Chargeback Specialist Resume are – investigating disputed credit and debit card transactions; taking suitable actions to resolve disputes; processing refunds, researching credit and debit card transactions; determining if purchases occurred; looking out for frauds, and reporting on suspected cases to the appropriate department.
The following skills are needed to work at this capacity – strong interaction abilities; strong verbal and written communication skills; the ability to deal with a variety of customers or merchants; and solid knowledge of MS Office software; and skillful in researching credit/debit card disputes. A minimum of an associate’s degree in finance or accounting is required for this role.
Objective : Seeking a Chargeback Specialist profession with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Skills : Microsoft Office, Billing, Administrative Support, Insurance Billing.
Description :
Processed and posted vendor payments, reconcile chargeback claim discrepancies, prepare, and processed credit memos.
Processed debit memos to invoice or re-invoice for any adjustments.
Tracked and analyzed customer activity for the purpose of reporting customer trends.
Monitored, assessed, inspected, and acted in response to disputes received by pharmaceutical companies.
Efficiently researched and presented proof to authenticate transactions.
Worked with coworkers and management by communicating chargeback variance and sharing ideas and information.
Handled pressure in a fast-paced environment.
Experience
2-5 Years
Level
Executive
Education
GED
Chargeback Specialist Resume
Summary : Chargeback Specialist professional with over 14 years of experience. Seeking a position with a reputable company that has growth potential and will allow me to use my skill set and knowledge base that I have gained from my previous employers.
Skills : MS Office, Fradue Detection Skills, Good Communication.
Description :
Managed daily volumes of credit card disputes for Apple Online store.
Researched and escalated disputes to internal customers.
Prepared responses with information as needed.
Worked with internal Apple business partners on determining proper resolution for all fraud and non-fraud related disputes and chargebacks.
Prepared journals and reports to complete monthly tax adjustments.
Posted cash receipts and accounts receivable receipts.
Posted and reconciled daily bank accounts using a cash reconciliation tool.
Experience
10+ Years
Level
Senior
Education
Bachelor's In Accounting
Chargeback Specialist Resume
Headline : Highly qualified Chargeback Specialist with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Skills : Excel, Quickbooks, Management Skills.
Description :
Disputed customer chargebacks, canceling and logging incoming dispute accounts, logging daily refund percentages, assisting with payroll, answering inbound calls, and performing customer opt-outs.
Trained a team of people on chargeback procedures as well as assuming the leadership role to assist all inquiries from the team and managers.
Had administrator access in the banking systems such as in Litle, and was in charge of distributing the workload evenly to the team.
Made various process improvements with the dispute letters and logging systems to ensure that the work was done in a more efficient manner.
Had a hand in helping the call center supervisors with their QA reports when needed.
Researched and resolved payment discrepancies.
Reviewed reconciliations to ensure accuracy and followed up on any unusual items.
Experience
5-7 Years
Level
Junior
Education
Bachelor Degree
Chargeback Specialist Resume
Objective : As a Chargeback Specialist position, responsible for Partnering with internal departments accounting and customer support to highlight and resolve open chargebacks, Educating internal departments of the importance of diligent processes that impact chargebacks.
Skills : Microsoft Office, Customer Service, Good Communication Skills.
Description :
Received and posted vendor payments according to pre-established department processing standards.
Reconciled chargeback claim discrepancies to validate the accuracy of payments according to department guidelines.
Determined the root cause of any denied chargeback claim and communicate internally to ensure future claims are submitted accurately.
Resubmitted claims to manufacturers for additional payment on any unaccepted denials.
Prepared and processed credit memos and re-bill invoices to customers to remedy incorrect pricing situations following standard approval processing and tracking.
Tracked production using daily production reports; submitted production reports timely and accurately to appropriate team members.
Provided professional, polite customer service to manufacturers.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Chargeback Specialist Resume
Headline : Responsible for Establishing procedures for timely resolution of chargebacks, monitor compliance, and reporting findings to management.
Skills : Analyzing Skills, Good Communication Skills, Multitasking.
Description :
Handled over 11,000 accounts directly.
Reviewed, monitored, and analyzed daily dispute reports.
Created excel worksheets to organize and manage loss prevention.
Worked directly with merchants to develop solutions.
Analyzed data to recommend funding holds and releases to report abnormal activity to management.
Attended various Visa and MasterCard chargeback seminars.
Contacted merchants to request documentation for disputed transactions.
Experience
5-7 Years
Level
Executive
Education
G.E.D
Chargeback Specialist Resume
Objective : Responsible for Collaborating with the AR team, internal departments, and customers to maximize recovery and prevention of chargebacks.
Skills : MS Office, Management Experience, Accounting, Customer Service.
Description :
Gained knowledge of chargeback process including Visa, MasterCard, American Express, Discover, and overseas card types.
Placed reversals and limited account access upon review.
Reviewed seller protection policy through case review.
Identified problems and possible fraud through case management.
Communicated with all major credit card processors, Worked with small business, and large merchants on a daily basis in a highly secured facility.
Determined the legitimacy of accounts and account holders via documentation and highly sensitive tools like faxes, kana, backend databases, and various websites.
Maintained OFAC training and reach outside of the company to broaden the PayPal database.
Experience
2-5 Years
Level
Executive
Education
BA Of Science
Chargeback Specialist Resume
Objective : As a Chargeback Specialist, responsible for Working with customer service to address customer questions and concerns regarding an investigation, Managing and responding to escalations from internal and external customers with proper urgency and effective communication.
Skills : MS Office, Team Work, Data Entry.
Description :
Processed chargeback invoices from distributors, get appropriate approval and enter the invoices with extreme attention to detail into JBA.
Provided credits to distributors and review statements on a monthly basis to ensure all accounts are current.
Reached out to distributors to clear up any short paid or denied charges.
Provided detailed reports to the sales force and upper management.
Advised merchants of best practices to avoid a loss for the company.
Resolved issues in accordance with approved policies and procedures.
Frequently interacted with suppliers in order to address all contract issues.
Experience
2-5 Years
Level
Junior
Education
Associates Of Science
Chargeback Specialist Resume
Objective : Highly skilled Chargeback Specialist with 4+ years of experience in Gatheringng appropriate data from internal and third-party systems to substantiate transaction validity, evaluating the information found determining the appropriate course of action.
Skills : Human Resource Management, Project Management SKills.
Description :
Researched credit card chargeback disputes and built dispute cases to recover funds back.
Prepared accurate and appropriate responses to disputes.
Experienced on TS1 & TS2, TDR, SharePoint, GPS, and Case log on a daily basis.
Responded to emails, fax, and some phone calls in a timely manner as well as urgent.
Acted as a membered of the Committee as well as working special projects and filling in when needed.
Stricted adherence to security protocol regarding company and customer data and related communications.
Knowledged of credit card processing, payment fraud investigation, prevention techniques, and chargeback processing.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Chargeback Specialist Resume
Headline : As a Chargeback Specialist, responsible for Resolving moderately complex issues on behalf of clients in support of dispute resolution processing; comparing alternative actions, and decide on the appropriate approach.
Skills : MS Office Suite, Scheduling Skills, Customer Service.
Description :
Handled Chargebacks 6 months to a year old with balances.
Prepared and sent invoices and proof of delivery to clients via email and regular mail to obtain payment.
Researched through Fed-Ex and UPS Systems to obtain proof of delivery.
Ran daily payment reports on an excel spreadsheet.
Able to adapt to change and meet deadlines.
Experienced in providing assistance on delinquent debt portfolios.
Negotiated on accounts to establish secure settlement agreements.
Experience
5-7 Years
Level
Executive
Education
Bachelor Degree
Chargeback Specialist Resume
Objective : Chargeback Specialist with 5+ years of experience in Maintaining a strong working knowledge of all internal and network processing systems and software as well as Regulation E and Visa or MasterCard processing timeframes and regulations.
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