IT Service Technician Resume Samples

An IT Service Technician is a trained computer professional whose main job duty is to help in installation and configuring systems software and hardware. The job duties related to the post are listed on the IT Service Technician Resume as – offering operational support to the system, assisting employees of the organization in matters related to IT, ensuring that all systems are working properly; performing basic computer hardware/software installation and configuration, maintaining incident records and its resolution, configuring and installing of new IT equipment, and solving issues regarding software, hardware, and operating systems.

When it comes to skills, the applicant is expected to have a balance between a customer service role and a tech position. The applicant should have an exclusive blend of technical IT skills, and service-centered soft skills. Other crucial skills include knowledge of hardware and software issues and the ability to solve them. To become one, a degree in computer science or any other related field is needed.

IT Service Technician Resume example

IT Service Technician Resume

Headline : Currently seeking a full-time IT Service Technician position in an environment that offers a greater challenge, increased benefits for my family, and the opportunity to help the company advance efficiently and productively.

Skills : Management, Information Security, Networking, Network Security, Budget Management, Access Management, Customer Service, Asset Management, Risk Management, Security Assessment, Security Operations, Security Engineering, Strategic Planning.

Description :

    1. Diagnosed various computer problems, monitor computer processing systems, install software and perform tests on computer equipment and programs.
    2. Scheduled maintenance and teach clients how to properly utilize computer programs.
    3. Managed computer equipment and order computer parts for preventative maintenance and essential repairs.
    4. Ensured that all technology is accessible and equipped with the current hardware and software.
    5. Troubleshoot hardware, software and network operating systems.
    6. Maintained current and accurate inventory of all technology hardware, software and resources.
    7. Monitored and maintained technology to ensure maximum access.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science


IT Service Technician Resume

Headline : To attain an IT Service Technician position that will harness strong analytical skills, problem solving and interpersonal skills; where I can utilize my knowledge and passion for technology, as well as my experience in providing outstanding customer service.

Skills : VSphere ESX 4.0, 5.0, 5.1.6, IT.

Description :

    1. Installed work stations and load all required software.
    2. Maintained log or listed of required repairs and maintenance.
    3. Installed, configured and troubleshoot network, Cisco routers & switches.
    4. Operated in technical support for Genesh IT.
    5. Serviced components of top manufactures such as NCR and Sicom to keep Burger King up and running in excellent condition.
    6. Reported to the customer's questions/concerns and implementing corrective solutions to resolving the issues.
    7. Setup and configured computer systems for new users.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BS


IT Service Technician Resume

Objective : Seeking a fulfilling and challenging position in IT Service Technician where my knowledge and experience will provide advancement and growth opportunities.

Skills : Linux Proficient, Configuring Networks, Microsoft Outlook, Microsoft Word, Network Cabling, Network Security, Microsoft Server 2007 Edition, Network Scanning, Hand Tools And Power Tool Usage.

Description :

    1. Originally joined the organization in an administrative role before moving into the IT group.
    2. Currently provided technical support to 300 employees with accountabilities including network maintenance and troubleshooting, IT security, IT training, mobile device deployment/ administration, desktop support, webinar and video conference administration, and IT procurement/inventory management.
    3. Controlled annual budget of $500K.
    4. Boosted productivity by identifying the need for employee training on subjects such as Microsoft Office, videoconferencing and conference call best practices.
    5. Delivered both in-person and web-based training and achieved exceptional ratings from attendees.
    6. Played key role in $250,000 conference room renovation.
    7. Researched and recommended future-proof technology that has dramatically improved the quality of videoconferences and webinars, and the usability of the conference rooms.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Business Administration

IT Service Technician Resume

Objective : College Graduate with 4 years' experience working in the Information Technology (IT) field providing network/system administration, computer installation and support services. Looking for a challenging position where my skills installing, testing and maintaining computer and network equipment will help a customer with their ongoing mission.

Skills : Vmware, Microsoft Windows Server 2012 R2, Dell Kace, Bomgar Remote Tool, Active Directory.

Description :

    1. Installed Computer hardware (Monitors, Printers, drives, Memory, etc.).
    2. Troubleshoot Windows XP, Window 7 operating systems.
    3. Assisted employees over the phone, and via remote desktop with database configuration, application software issues, website issues, email clients, resetting passwords by active directory.
    4. Troubleshoot network printers, and LAN nationwide via remote desktop 7.
    5. Set up and configured email clients (Microsoft outlook).
    6. Independently solved customer issues, maintaining first class communication.
    7. Cut time needed to analyze telecommunications billing 81% by creating spreadsheet that automated internal reporting using VLOOKUP and other Excel programming.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
A.S. In Information Technology

IT Service Technician Resume

Objective : Obtain an IT Service Technician position in a people-oriented organization where I can maximize my technical skills in a challenging environment to achieve my personal best, as well as using my cultural skills to provide a comfortable and enjoyable work environment.

Skills : Extremely Goal Oriented, Exceptionally Organized.

Description :

    1. Provided customer service to Huntington colleagues including the West Michigan Regional Headquarters in Grand Rapids, Michigan.
    2. Coordinated various Huntington departments and outside contractors on IT projects at their Regional Headquarters, including Telecom/wiring vendors, Huntington Facilities, and IT teams.
    3. Worked on several large bank purchases/conversions and on large-scale hardware/software refreshes.
    4. Installed and configured hardware and software at Huntington's growing in-store branch network.
    5. Used remote desktop solutions to troubleshoot remote branch and office computers.
    6. Ordered approved parts using internal ordering system and install/configure as necessary.
    7. Maintained tickets created in BVS ticket system using proper communication techniques and follow-up.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
MS

IT Service Technician Resume

Objective : As an IT Service Technician, responsible for Reporting recurring incidents to IT Service Desk Lead specialist Level 18 or supervisor for action, Using knowledge base information to research solutions to routine technical problems, frequently asked questions, and application use.

Skills : Microsoft Windows Server, Microsoft Windows Server, Microsoft Windows, Microsoft Office, Cisco Routers, Cisco Switches, Equipment Purchasing, Equipment Purchasing, Personnel Management.

Description :

    1. Loaded and unloaded merchandise distributed to company.
    2. Responsible for repairing/refurbishing computer desktops and laptops of customers.
    3. Dealt with hardware and software/operating systems.
    4. Sold computer parts to customers.
    5. Answered telephones and take orders of customers.
    6. Completed Inventory for the store.
    7. Opened store and secured facilities after hours.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Associates Of Applied Sciences

IT Service Technician Resume

Objective : IT Service Technician with 3+ years of experience in Receiving and logging reported technical problems; performing initial diagnosis and resolves routine problems, Demonstrating courtesy, patience, and professionalism while providing technical support to customers via all communication channels.

Skills : Microsoft Office, IT.

Description :

    1. Provided technical support for business and residential clients; install or fix both hardware and software.
    2. Provided expertise for IT infrastructure (e.g. servers, network), application infrastructure (e.g. SAP), and related services (e.g. Business Continuity) throughout the lifecycle of a deal in accordance with contractually established terms and conditions and established technical standards.
    3. Provided technical input, solutions, and recommendations to deal pursuit.
    4. Applied extensive knowledge of the job skills, company policies and procedures to complete complex, specialized assignments/tasks in creative and effective ways.
    5. Worked on assignments that are complex in nature and require considerable judgment, initiative, and technical/specialized knowledge to resolve problems and/or develop recommended solutions.
    6. Configured telecom devices such as BlackBerries, Android, iPhones and iPads for users concerning e-mail and connectivity.
    7. Deployed and set up over 150 mobile devices for users, including establishing data packages and usage tracking systems to manage costs.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Associates Of Science

IT Service Technician Resume

Summary : A dedicated individual who has a great deal of ambition. I have a wide range of professional and personal experience in various IT/Help Desk roles. I am a very quick learner, and I'm always looking to gain new knowledge and challenge myself. I work well on my own with little supervision and can also work well with others to effectively and efficiently meet objectives.

Skills : Linux, Windows Server, Active Directory.

Description :

    1. Configured and maintained client infrastructures.
    2. Configured firewalls, routers, access points, and vlan structures.
    3. Maintained Windows domains including AD, Group Policy, and multisite domains.
    4. Increased unix/linux management, including Ubuntu Server, puppet, zfs, and FreeNAS.
    5. Maintained documentation.
    6. Headed and implemented increasingly complex projects.
    7. Resolved computer hardware and software, printing, installation, word processing, email, and operating systems issues.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
BS In Project Management

IT Service Technician Resume

Objective : Seeking an IT Service Technician position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.

Skills : Microsoft Office Suite, Service Technician.

Description :

    1. Worked on a tier 2 team of six technicians supporting end users in a transportation and global defense environment.
    2. Supported local users via a walk up counter, deskside, phone, and remote support using Log Me In.
    3. Supported remote users across the US.
    4. Troubleshoot and resolved software and hardware issues to include laptops, desktops, Windows 7, Office applications, VPN connectivity.
    5. Supported and configured mobile devices (iPad, iPhone, smartphones, tablets) for company email using Airwatch.
    6. Barrister responded to customers by sending out work orders to technicians in the perspective areas.
    7. Built and repaired Apple, Dell, and Hewlett Packer computers.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Certificate In Computer Technology

IT Service Technician Resume

Objective : To establish a long-term career in a company where I may utilize my IT Service Technician professional skills and knowledge to be an effective Associate Program Manager and inspiration to those around me.

Skills : PC Hardware, PC Software, Operating Systems, Network Troubleshooting, Windows Server Administration, Customer Service, Phone System Administration, Project Management, Asset Tracking, Technical Writing, Active Directory, Web Development And Design.

Description :

    1. Covered on call duties, travel assignments to remote offices, new office technology setup, and project management support for upgrade projects such as phone system upgrades, Office upgrades, and security system changes.
    2. Refreshed, swapped and transfered data from old units to new units on desktop and laptop devices.
    3. Assigned to IBM, HP and Dell computer deployments at various locations, companies or store chains; installing, imaging and configuring various workstations.
    4. Provided technical assistance for computer systems, terminals, printers, peripherals, hardware and operating systems.
    5. Designed and led hospital videoconference assessment with Lebanese hospital.
    6. Troubleshoot and repaired network printers.
    7. Setup and Configured Printers.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BA