An IT Technical Specialist provides technical assistance, solves customer service queries, and troubleshoots hardware and software issues. The job description entails managing security functions and to oversee the computer part configuration. Typical work activities identified on the IT Technical Specialist Resume – evaluating technical programs, developing application designs and web pages, providing customer support for programs and applications, training customers and staff in best practices, applications, and programs; finding ways to increase productivity and reduce expenses; and learning about new products and technologies.
The most sought-after skills for the post include the following – expertise in hardware and software; excellent programming skills, prior work experience, detail-oriented, and solid organization and coordination skills. A Bachelor’s degree in Information Technology or a related field is commonplace among job applicants.
Objective : Mentoring online students in their content area. Responding to student inquiries about content and related concerns by adapting to student schedules, learning styles and communication modes Provide high-quality learning opportunities for students, conducting online lectures Focus on teaching student's competencies (not just on task completion).
Skills : Microsoft Office, System Administration, Project Management, Management, Quickbooks, Computer, Computer Skills, Virtualization, Graphic Design.
Description :
Identified the errors, diagnosing the debugs, and notifying the issues with the on-going development of the applications servers like Siebel CRM, MOBY, SIIAM Amdocs CRM and RNDatabase etc.
Used by the various internal stakeholders like Front of House consultant's (FOH), Back of House consultants (BOH), Subject Matter Experts (SME) within the organisation as an on-going monitoring process.
Tested the prototype devices of the new products like T-Hub that is not yet launched into the market.
Get the feedback from the trail users, documenting problems experienced by test users, developing the solutions for the debugs, update the resolution procedures in RND (Right Now Database) that is the GUI tool used by FOH (Front of House) consultants while dealing with consumer and business clients.
Provided advice related to upgrading the systems, equipment, and software's in accordance to the on-going developments and changes at client's environment.
Based on the client requirement write and change the programming for the PSTN and Digital Business IP Telephony systems by using the XDM programming tool.
Assisted business clients with their Microsoft Suite products, domain administration, and premium hosting services that includes mission control login (domain management tool), active directory and domain related mail hosting.
Experience
2-5 Years
Level
Executive
Education
Masters In Information Systems
IT Technical Specialist Resume
Summary : 15 + years' work experience in support and development in information technology systems, I am a highly motivated and experienced product support specialist seeking multiple challenging role within an organization that values teamwork, timely communication and a tenacious commitment to a quality product.
Skills : Oracle DBA Systems Support, DB2/zOS Application DBA, DB2/zOS Application DBA, Microsoft SQL Server, DB2/LUW Systems Support, Microsoft Office, EDI X12/EDIFACT, Cobol, Perl, PeopleSoft Instructure.
Description :
Maintained Active Secret Security Clearance Composed weekly status reports.
Installed, maintained and troubleshoot USMEPCOM's Macintosh server environment in accordance with DOD security standards.
Contacted and communicated with various departments on behalf of the consumer depending on the Trouble Ticket type, complexity for best resolution.
Escalated the issues to the higher level service specialists, network engineers, testers etc.
Navigated continuous workflow for the various deadlines of the Configuration Management and Process Improvement team.
Coordinate with project managers to ensure compliance, accuracy and quality control of documentation through the Life Cycle of work requests and change requests for the Office of Information and Technology Control Change Board utilizing Dimensions.
Supported Track hardware assets, and document software purchases.
Experience
10+ Years
Level
Senior
Education
GED
IT Technical Specialist Resume
Objective : Highly qualified IT Technical Specialist with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Skills : Python, Red Hat Enterprise Linux, Git, Puppet, Vagrant, PostgreSQL, Flask.
Description :
Monitored IT ticketing system and respond to all Service Desk tickets.
Prioritized, resolved, and documented issues.
Repaired, replaced or upgraded workstations.
Configured and upkeep software as needed.
Identified and cleanned system threats (virus, malware, etc.).
Installed and repaired peripherals such as headsets, monitors, docks, keyboards, mice and printers.
Administered end user accounts and privileges.
Experience
2-5 Years
Level
Executive
Education
GED
IT Technical Specialist Resume
Objective : IT Technical Specialist with experience in database management systems administration, an expert at maintaining large production databases such as JDED, as well developing SQL queries. Certified in Oracle 10g Administration and trained in 11g Administration, and has strong knowledge and understanding of Oracle 12c Golden Gate as well as RAC, ASM and DATA GUARD application.
Skills : ASP.NET, Visual Basic, Microsoft Office Suite, ORACLE Database 10g Administration, ORACLE Database 11g Administration, Web Logic Server 11g, SQL Developer, Database Security, RMAN, RAC, Data Guard, PHP With MAP.
Description :
Experienced Service Management Reporting and Operation Analysis for Dell external customers.
Identified, troubleshoot, and analyze hardware and software-related issues on Dell computers.
Retained ownership of cases and provide follow-ups with clients to ensure the issue is resolved.
Evaluated best business processes and organizational problems as well as leveraging analytics to determine best methods to seize new client opportunities.
Handled multiple escalation issues, assign incidents in line with documented guidelines and procedures.
Logged and tracked solutions and make them available for future use.
Maintained comprehensive knowledge of service offerings along with the future industry of products and technologies.
Experience
2-5 Years
Level
Executive
Education
Associate In Computer Science
IT Technical Specialist Resume
Objective : A dedicated IT Technical Specialist professional with an educational and professional record of success in multi-disciplined analysis, standard operating procedures, project organization, written and oral communications, strategic planning, while balancing multiple priorities and tasks in order to meet and deadlines and expectations.
Skills : Cisco, Windows, Server.
Description :
Managed Cisco routers and switches programming and maintenance.
Monitored Network and data security management protocols.
Supported VMware management through ESXi, Cisco Nexus switching, and Exagrid DataStore.
Developed and managed a fully scalable document tracking system for paper record archives.
Maintained extensive network documentation up to date using industry best practice standards and tools Support advanced routing management and protocols using redundant layer 3 switchings using Cisco 4510 switches in Fiber optic backbone environment Monitoring and managing infrastructure environments including HVAC and electrical and Un-interruptible power supplies for MDF and IDF locations Comprehensive understanding of Border Gateway Protocol and management Professional Experience cont.
Handled the responsibility of managing the projects and delegating tasks to team members.
Checked, validated, and updated how-to documentation.
Experience
2-5 Years
Level
Executive
Education
Associate's In Computer Information Systems
IT Technical Specialist Resume
Summary : Seeking an IT Technical Specialist Professional Career with 12 Years of Technical Experience and Knowledge acquired in the field of Information Technology that offers a challenging career and growth prospects.
Skills : Microsoft Office, System Administration, Project Management, Management, Quickbooks, Computer.
Description :
Setup and configured Network Infrastructure as per Customer Requirement Installation of Windows 2000, 2003, 2008, XP, Vista, Win 7 operating system, Active Directory, and Analyzing for server performance.
Upgraded and migrated Windows environment.
Troubleshoot and Maintained Network High availability Backup and restoring using native backup and third-party software.
Created Wireless Infrastructure in Network printing environment Provide Printing Solutions for Lexmark, IBM Info print with Embedded Solution Handling Ad-Hoc System Integration projects Provide IT Support for COURTS Dr.Digital Customers Handling Customer with Pre-sale and Post Sale Handling Maintenance Project for PC, Laptop and printers at HDB, ICA Basic Knowledge in MAC OS.
Provided training and assistance to other employees as needed.
Performed all duties of subordinate level classifications.
Installed hardware, operating system, and application software for the Countys personal computers; perform hardware and software upgrades.
Experience
10+ Years
Level
Senior
Education
MS
IT Technical Specialist Resume
Objective : IT Technical Specialist with 4 years of experience in Upgrading and repairing computer system components including hard drives, CD-ROMs, video cards, sound cards, modems, memory, motherboards, and processors, Diagnosing computer system failures through evaluation and testing, and resolves with software or hardware modifications.
Skills : Microsoft Office, Fellowship One, BMC Remedy.
Description :
Provided application support for high availability applications to ensure the 24x7 accessibility of high-priority applications.
Collaborated with help-desk personnel to help identify issues that could be resolved at the help- desk level.
Coordinated and tested Y2K compliance to ensure a smooth transition.
Installed application releases to increase application stability and add capability.
Installed and assisted in the configuration of a standardized monitoring and automation package allowing centralization of monitoring support.
Wrote scripts in Perl and shell scripting languages to automate tasks and monitor application functions.
Trained, advised, and assisted personnel with technical problems related to personal computer software and peripheral equipment use.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Science In Computer Science
IT Technical Specialist Resume
Objective : To establish a long-term career in a company where I may utilize my IT Technical Specialist professional skills and knowledge to be an effective Associate Program Manager and inspiration to those around me.
Skills : IT, Technical Skills.
Description :
Provided application support for high availability application to ensure the 24x7 accessibility of high-priority applications.
Provided prompt and courteous customer service at a Tier 2 level for over 800k end-users in the Air Force Troubleshooting/resolving server, mainframe application, hardware, software, and mobile devices, operating systems Windows XP, Vista, and Windows 2003, and Windows 7.
Created 2D/3D CAD models of Kimball International product in AutoCAD, Revit, or other CAD tools as identified by the business units.
Ensured CAD models are properly layered to accept material finishes for rendering in our electronic specification tools.
Participated in requirements gathering, design, development, testing, and support of eTools model creation.
Collaborated with the business unit stakeholders as well as outside development partners to create and enhance eTools model data.
Worked with vendors of our electronic specification tools (CET Designer, Project Matrix, 2020 Technologies) to understand how models are used and the functionality of vendor software.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Science In Computer Science
IT Technical Specialist Resume
Headline : Developing and maintaining procedures for hardware and software installation and configuration, and also Assisting IT Systems Administrators with help desk monitoring and software installation/support/troubleshooting.
Skills : Microsoft Office, Active Directory, Windows Servers, Citrix, VIPRE, Remote Desktop Support, Exchange, IOS, Zebra Printer, Honeywell/Symbol, Group Policies.
Description :
Provided prompt and courteous telephone and onsite customer service support, technical support, and troubleshooting related to all PC, printer, VoIP Cisco phones, softphones, servers, switches, and wireless AP.
Responsible for installing, configuring, troubleshooting, and maintaining the Microsoft Windows OS desktop and notebook computers, peripherals including AV equipment.
Promoted strategy to reduce costs through standardization, automation, and shared assets.
Stayed current with technology trends, new software, and best practices that can increase productivity.
Identified methods to use Information Technology to improve efficiency and effectiveness within eTools model development.
Ensured that effective communication is delivered to all required parties regarding project status updates, support issues, and customer inquiries.
Worked with CEC staff in selecting, piloting, testing, and implementation of certified hardware and software based on user requirements and CEC policy.
Experience
5-7 Years
Level
Executive
Education
GED
IT Technical Specialist Resume
Objective : Seeking an IT Technical Specialist position witan an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Skills : Technical Skills, IT.
Description :
Provided prompt and courteous telephone and onsite customer service support, technical support, and troubleshooting related to all PC, printer, VoIP Cisco phones, softphones, servers, switches, and wireless AP.
Documented detailed requests, follow-up, and solutions for all aspects of network support.
Designed and implemented network solutions.
Installed and provided support to clients for desktops, notebooks, printers, servers, phones, and PBX systems.
Researched and ordered equipment as needed.
Implemented and maintained tracking log for equipment loaned to clients.
Completed Customs and Border Protection BI and eligible for Customs and Border Protection Secret Clearance.
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