Description :

1. Troubleshooting down servers, root cause analyst, preventative maintenance, maintaining data center inventory, replacing hard drives and other server related tasks.
2. Monitoring the systems performance by collecting and analyzing data using a variety of tools. Recommending and/or implementing the tuning measures to optimize performance if needed.
3. Working effectively with co-workers and vendors to isolate and resolve system problems.
4. Monitoring server backups daily for trends, missed files/folders, or any discrepancies and works to resolve any problems.
5. Maintaining the operating system-level software to highest security and fix levels allowed by vendor's certification of application software. Systems are maintained in an audit-ready state and are upgraded tolatest stable releases.
6. Serving as a backup to the Storage Engineer and Computer Operators responsible for the day-to-dayoperations and monitoring of the environment.
7. Participating in the on-call rotation assisting in resource provisioning and troubleshooting.

Experience

10+ Years

Level

Consultant

Education

B.S. IT

Description :

1. Assisting the organizations IT needs. Responding to requests submitted via our support ticket system, emails, phone calls, and in-person visits.
2. Working on projects to help grow the organizations technology infrastructure all with being able to manage time and projects effectively.
3. Supporting the end-users with IT-related problems in a responsive and service oriented manner. Training the staff with IT related equipment.
4. Setting up, management, and maintenance of IT-related equipment including PC desktops, servers, and printers.
5. Troubleshooting, installing, and implementing systems as needed. Reimaging and deploying new desktops onto the domain.
6. Creating document management system that breaks out the difference of a policy, guideline, form, and SOP.
7. Creating and teaching technical documentation for both technical and non-technical audiences across the business.

Experience

2-5 Years

Level

Junior

Education

AAS IT

Description :

1. Implement and maintain emergency backup and restore systems for mission-critical network servers.
2. Regulate user access to sensitive files to protect against internal security breaches.
3. Responsible for end-user desktop support, and the maintenance of servers and other networked devices.
4. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
5. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
6. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
7. Resolved 95% of technical support tickets within 24 hours, enhancing user satisfaction and productivity.

Experience

5-7 Years

Level

Consultant

Education

AAS IT

Description :

1. Create schedules for providers in practice expert serves as it liaison to end users and provides desk side and remote technical assistance to end users during and after regular business hours due to an emergency, or in support of special business projects and initiatives.
2. Maintains and administers computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
3. Identifies and resolves technical issues and/or researches and recommends effective solutions.
4. Provides support and assistance for plant process systems including command, jws, and others as required.
5. Actively communicates with customers, peers, higher-level teams and management to ensure timely resolution of issues and status updates.
6. Adheres to departmental standards and ensures the appropriate use of information systems.
7. Assists in the creation and maintenance of training guides and knowledge base solutions.

Experience

10+ Years

Level

Senior

Education

B.S. IT

Description :

1. Provide remote and on-site support for all desktop and network related issues, for hundreds of managed services business clients.
2. Experience working with multi-tenant PBX's using asterisk, and the deployment of business phones.
3. Responsible for the imaging, setup, and deployment of various model windows based pc laptops, for several managed service businesses.
4. Ability to prioritize, and work under strict timelines to find resolutions for issues.
5. Creation of work orders and paperwork with detailed documentation, explaining client problem and corrective action taken.
6. Participation in the planning and execution of several large scales moves for our business clients.
7. Ability to adapt to change quickly, and work on multiple projects at one time.

Experience

2-5 Years

Level

Executive

Education

A.S. IT

Description :

1. Installed, setup, and training all employees on time clock equipment and proximity card usage.
2. Created fiscal it budgets for inclusion in the company's budget modifications.
3. Managed the seamless transition to new icd10 billing codes for the mental health department.
4. Created new security protocols and installation of anti-theft devices for all company equipment.
5. Responsible for all employee id creation and distribution train all new and current employees on the usage of company computers, office equipment, usage of our private network, and database.
6. Serve as the admin for company google domain, as well as company database manage companywide employee time tracking software, as well as assist hr in semimonthly payroll processing.
7. Manage user access and permissions for the NYS office of mental health security management system.

Experience

10+ Years

Level

Senior

Education

B.S. in CIS

Description :

1. Troubleshoot networks, hardware, software, and other computer related issues daily depending on the situation.
2. Instruct personnel on how to perform these tasks while also keeping their systems updated.
3. Experienced with c, java, asp. Net, and Powershell scripting tasks; implement applications for instructors to use with their tablets and smartphones for their daily tasks.
4. Introduced scripts to make it department daily tasks easier to run and save time; this resulted in reduced costs for paper and ink every time a referral gets done on tablet/phone and saved into schools database.
5. Perform Microsoft office duties to include access database building and form building; used access to building minor databases and forms for school so faculty can perform their daily tasks.
6. Complete database tasks by creating, updating, and modifying online and off-line school data; this happens daily with every new student and withdrawing student as staff will need their records added, deleted, and modified accurately.
7. Proficient with Windows 7, 8, and 10 including imaging with storage devices and fog to image 1 to 25 laptops at one time.

Experience

7-10 Years

Level

Management

Education

B.S. IT

Description :

1. Working knowledge of active directory including, resetting user passwords, organizational units, and group polices, security groups and distributions groups.
2. Update services to deploy windows updates via wsus server to desktop and laptop computers throughout the distribution center.
3. Excellent communication with outside vendors, such as Cisco, zebra, Honeywell, and others for all support and RMA needs.
4. Strong interpersonal skills to understand and relate to the needs of the employees of the ross distribution center.
5. Responsible for repairing and maintaining computer workstations, laser printers, and thermal transfer printers.
6. Responsible for the operation, programming, and configuration of many pieces of electronics hardware and software.
7. Implemented a new asset management system, reducing equipment loss by 30% and improving inventory accuracy.

Experience

10+ Years

Level

Senior

Education

A.A.S. IT

Description :

1. Analyze equipment performance records to determine the need for repair or replacement. Configure, monitor, and maintain email applications or virus protection software.
2. Coordinate with vendors and with company personnel to facilitate purchases. Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
3. Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate a system and network requirements.
4. Load computer tapes and disks, and install software and printer paper or forms. Maintain logs related to network functions, as well as maintenance and repair records.
5. Perform routine network startup and shutdown procedures, and maintain control records.
6. Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
7. Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend the implementation of new technologies.

Experience

5-7 Years

Level

Consultant

Education

AAS IT

Description :

1. Utilize extensive technical skills to install low voltage systems in residential and commercial locations.
2. Provide outstanding customer service while offering customer satisfaction and complaint resolution.
3. Deliver order fulfillment in a timely and professional manner to exceed expectations.
4. Troubleshoot and repair faulty networks and wiring, including computers, wired networks, wireless networks, and consumer electronics, with strict attention to detail, ensuring all deadlines are met.
5. Set up static IP networking and wired and wireless networks, ensuring reliable and stable systems.
6. Meet and exceed monthly sales and performance quotas to increase corporate revenues.
7. Provide clients with technical support and consultation to increase customer satisfaction and gain referrals.
8. Consistently a top performing technician and repeatedly rewarded in at&t's performance recognition system.
9. Monitor and drive accountability for all projects and services including delivery, performance, and functionality.
10. Lead the efforts to define, analyze and implement technical and functional improvements.

Experience

10+ Years

Level

Senior

Education

B.S. IT

Description :

1. Isolated and resolved hardware, software, and communication issues to increase the accuracy of cost/benefits analysis for clients.
2. Analyze the client's business requirements and processes through document analysis, interviews, workshops, and a workflow analysis.
3. Facilitated monthly meetings with clients to document requirements and explore potential solutions.
4. Drafted and maintained business requirements and aligned them with functional and technical requirements.
5. Provided input into developing and modifying projects to meet client needs and develop business specifications to support these modifications.
6. Responsible for monitoring several ms windows servers in the local data center.
7. Preformed desktop and laptop repairs and reinstalled software such us all version of windows preformed diagnostic tests and repaired malfunctioning hardware and software.

Experience

7-10 Years

Level

Management

Education

B.S. IT

Description :

1. Maintained servers and provided a stable system including vms and other supporting systems.
2. Troubleshoot internet and network connectivity issues across domains and take appropriate steps to restore service or work with internet service providers to restore service.
3. Network issues are non-existent information can pass between computers in the office as needed.
4. Prepared computers for onsite install download network protection software & cloud-based security solutions handled hardware/software components.
5. Assist with implementation & application technical specialists with tasks & onsite installs and in shop, it repairs.
6. Installed and troubleshoot Windows XP, 7 and 10 operating systems and Windows 2008 and 2012 server operating systems.
7. Troubleshoot for any display issues such as to monitor orientation, network connectivity, and telephony connectivity.

Experience

5-7 Years

Level

Consultant

Education

AAS IT

Description :

1. Perform fault isolation by validating, isolating, correcting faults, and verifying service restoral with customers.
2. Provide core services by designing, configuring, installing, and managing data services at the operating system and server application level.
3. Standardize user privileges and system settings using automated deployment tools such as group policy objects (GPO) system management server.
4. Implement security fixes, operating system patches, and antivirus software.
5. Categorize isolates and resolve system problems.
6. Served as a system administrator maintaining Windows Server 2008 Active Directory services, Windows 8 Client, Windows 7 Client, Microsoft Exchange, and File Server Management.
7. Managed multiple medical platforms and data.

Experience

7-10 Years

Level

Management

Education

B.S. IT

Description :

1. Maintained continuity of information by performing system backups during the entire conversion project.
2. Rebuilt and installed credit union's internet from the ground up that improved internal communications, enhanced reliability, enabled broader access by employees, and set up user groups/permissions.
3. Recognized for managing a $300,000 companywide replacement of 300+ workstations that involved installing all software, hardware, and re-configurement of computers for departments.
4. Diagnosed and repaired hardware problems and upgraded/built computers, delivered, set-up and networked computers and laptops throughout various branches and departments.
5. Installed and configured software applications and performed client/server side upgrades.
6. Completed outstanding work requests received from multiple departments and branches as assigned.
7. Imaged computers using Clonezilla and Dell KACE prior to delivery and set up.

Experience

7-10 Years

Level

Management

Education

B.S. IT

Description :

1. Worked in a large network environment supporting 400 employees,5 NT Servers, 100 PC's 102 Printers, 12 Routers, and over 200 Dumb Terminals.
2. Documented, maintained and upgraded hardware and software on all NT Servers, Workstation and desktop computers.
3. Performed all new installations of equipment/software and all moves of equipment.
4. Routinely administrated NT Servers, creating and managing all user accounts, and establishing connectivity.
5. Set up of all email and Internet accounts.
6. Setup Network Installations Such as hubs, network cards, and terminating Cat 5 cabling.
7. Configured and maintained PC's / printers, troubleshooting all hardware and software problems.
8. Handled all help desk calls, as well as mastered the Unisys Clear-path NX-4600 network protocol (Poll Select) required for dumb terminal.

Experience

2-5 Years

Level

Junior

Education

AAS in CT

Description :

1. Experienced with various types of powered industrial lift equipment.
2. Prepared bills of lading and contacts carriers for pick up.
3. Traveled from house to house conducting/providing questionnaires fro families to fill out and returns to the Census Bureau.
4. Separated payments and processed checks, credit transactions, and money orders Accomplishments arranged incoming mail.
5. Managed IT support for 200+ users, resolving 95% of issues on first contact, enhancing user satisfaction.
6. Implemented a new ticketing system, reducing response time by 30% and improving workflow efficiency.
7. Conducted regular system audits, identifying vulnerabilities and reducing security incidents by 40% annually.

Experience

5-7 Years

Level

Executive

Education

AAS IT

Description :

1. Reviewed, assigned, and oversaw work performed by the GNOC watch section.
2. Provided solutions for information security issues and ensured conformance to requirements.
3. Reported, tracked and documented rogue machines, intrusions, attempted attacks, exploits virus infections, network outages/restorals, and maintenance.
4. Created and submitted tickets, prioritized, tracked, and audited to ensure proper task completion and documentation.
5. Ensured service level agreements (SLAs) were met.
6. Led a Joint service team of 6 system administrators providing support for computer systems.
7. Backed-up and restored data and user files between computers; assigned and changed user accounts and passwords.

Experience

10+ Years

Level

Senior

Education

B.S. IT

Description :

1. Remoted desktop connections, Teamviewer, Logmein, VNC experience.
2. Answered user inquiries regarding computer software or hardware operation to resolve problems.
3. Entered commands and observe system functioning to verify correct operations and detect errors.
4. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
5. Contracted Authorized Employee of ABC, CBS, NBC, and Local Programming.
6. Installed and Racked Hardware such as Servers and Network Equipment.
7. Updated Records and Cable Management.

Experience

10+ Years

Level

Senior

Education

B.S. IT

Description :

1. Wrote, designed, and produced patient authorization forms.
2. Compiled and maintained patients' medical records from hospitals to document condition, treatment, and to provide data for research/cost control.
3. Entered data, such as demographic characteristics, history, diagnostic procedures, and treatment into the computer system.
4. Protected the security of medical records to ensure that confidentiality was maintained.
5. Developed and delivered training sessions for staff, increasing software proficiency and reducing helpdesk requests by 25%.
6. Streamlined hardware inventory processes, achieving a 20% reduction in equipment costs through better resource management.
7. Collaborated with cross-functional teams to deploy a new network infrastructure, improving connectivity by 50%.

Experience

5-7 Years

Level

Executive

Education

B.S. IT

Description :

1. Set up and configured iPhones and iPads for deployment to technicians the field.
2. Served as the primary point of contact for all Windows Server and Networking issues.
3. Responsible for first call resolution on all customer issues.
4. Used of instrumentation for destructive analysis, fault isolation and sampling related to root cause analysis.
5. Worked days and hours: CWW, A-Shift.
6. Operated Failure Analysis Equipment [FIB, TEM, SEM] independently.
7. Worked entire 12 hour shift. Sit down for prolonged periods of time.

Experience

10+ Years

Level

Senior

Education

B.S. IT

Description :

1. Monitored mainframe and distributed systems to ensure established levels of service are achieved.
2. Contacted the appropriate group for remediation of failed jobs.
3. Followed established schedule for the completion of daily jobs.
4. Documented the resolution of incidents in Service Manager.
5. Performed weekly maintenance on mainframe servers.
6. LA Responsible for local and remote support/maintenance of all computer-related equipment and software for various locations throughout Louisiana and Houston, TX.
7. Provided internal and external customers with exceptional 24x7 customer service support including billable requests and physical security functions Imaging & deploying PCs/laptops.

Experience

0-2 Years

Level

Entry Level

Education

AAS IT

Description :

1. Assisted in the setup of a new building installation, including wiring, design, security and equipment setup.
2. Assisted with the operations of the IT Help Desk.
3. Utilized proprietary, custom and online databases and programs to perform research.
4. Multi-tasked is essential in this position, emphasizing on speed and accuracy while working both independently and as a team.
5. Exercised in-depth research techniques in using regulated databases, social media sites, Internet research, and data analysis on each case.
6. Migrated user data.
7. Responsible for maintenance of network printers, wireless access points and repeaters on the corporate network.

Experience

2-5 Years

Level

Executive

Education

B.S. IT

Description :

1. Utilised Dell Kase help desk system to route, track, and document issues.
2. Installed, maintained, and supported PC systems, Microsoft software and other applications.
3. Maintained classroom projectors to optimize it best performance.
4. Promoted Home care business by marketing, contacting and speaking with Senior Citizens by telephone and meeting with them in their homes.
5. Accurately completed paperwork.
6. Kept accurate inventory of medical technology.
7. Trained staff to complete installs accurately and in given time frame.

Experience

2-5 Years

Level

Junior

Education

AAS-IT