A Mortgage Default Specialist is hired to manage all fire insurance claims and contact borrowers and work directly with the borrowers and management team and business partners including default lawyers. Responsibilities commonly found on the Mortgage Default Specialist Resume are – reviewing daily arrears and identifying trending activities, reviewing all new information received from the borrower and updating internal systems as required, working directly with borrowers in mitigating further arrears and determining best workout solutions, preparing and submitting proof of bankruptcy claims, determining when a loan is not collectible and recommending for legal actions, and ensuring responses to emails, and faxes.
Job assets include – excellent customer service skills, strong problem-solving skills, strong time management skills, the ability to demonstrate professionalism, judgment, and integrity; and conflict resolution skills. While a post-secondary degree or diploma in business is an asset, possessing experience in the field is more crucial than formal education.
Headline : Seeking a challenging and secure Mortgage Default Specialist position with a progressive company in a stable environment that recognizes individual achievement and facilitates upward mobility.
Skills : Microsoft Excel, Microsoft Word, Microsoft PowerPoint, HIPAA, ICD-9, CPT.
Description :
Provided expert financial advice on mortgage and both educational and personal loans.
Educated customers on the variety of loan products and available credit options.
Negotiated with customers to resolved delinquency problems.
Used a computerized system for tracking, information gathering and troubleshooting.
Responsible for addressing late stage collections, servicing requirement, volumes, timeline for a portfolio.
Received numerous Top Performer and Star Player awards.
Utilized skip trace tool to locate debtors.
Experience
5-7 Years
Level
Executive
Education
GED
Mortgage Default Specialist Resume
Headline : To obtain a challenging and rewarding Mortgage Default Specialist position that will utilize both my diverse experiences in which advancement is based on demonstrated ability and accomplishment.
Skills : Microsoft Office, Mortgage.
Description :
Maintained loans through the foreclosure process using timely and appropriate follow-up to ensure compliance with investor timelines.
Completed requests from customers (internal and external) regarding account information, regulations, promotions, and bank policies by phone or in writing.
Worked together and with defaulted borrowers, investors, and insurers in an effort to avoid the completion of foreclosure and to mitigate the loss to all, in accordance with all federal, state, and local regulations, investor/insurer, and SunTrust policies and procedures.
Accessed to several fitness, restaurant, retail (and more!) discounts through our employee portal .
Trained programs to help you advance your career .
Employeed referral bonuses so you'll get the opportunity to work with friends (and get some extra cash in your pocket!).
Filed all VA Basic expense claims within insurer/investor timeframes.
Experience
5-7 Years
Level
Executive
Education
Bachelors In Criminal Justice
Mortgage Default Specialist Resume
Objective : As a Mortgage Default Specialist, responsible for Working together and with defaulted borrowers, investors, and insurers in an effort to avoid the completion of foreclosure and to mitigate the loss to all, in accordance with all federal, state, and local regulations, This included customer responsiveness, handling all required call volumes, and analyzing, negotiating and formalizing retention or liquidation workout solutions with defaulted borrowers.
Skills : Customer Relations, Patient Care, Clerical.
Description :
Monitored assigned loans through the foreclosure process using timely and appropriate follow-up to ensure compliance with investor timelines.
Provided courteous, accurate, and timely assistance to borrowers, attorneys, vendors, branches, and other departments.
Made recommendations to management exercising appropriate reasoning and judgment.
Accurately documented activity in the foreclosure workstation, review and confirm foreclosure legal documents executed, order appraisals, or other property evaluations.
Responsible to analyze, negotiate, and formalize retention or liquidation workout solutions.
Directed customer contact, works closely with investors, insurers, real estate agents, title companies, attorneys, and other third parties to facilitate closure of approved transactions.
Followed-up daily/weekly on all outstanding claim proceeds.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Mortgage Default Specialist Resume
Summary : Mortgage Default Specialist Professional with over 15 years experience in mortgage servicing, loan closing, and banking operations, seeking a position that will utilize strong interpersonal techniques to link the customer with the right products and services.
Skills : Management Skills, Ms. Outlook.
Description :
Contacted borrowers with pending foreclosure action, to offer solutions to retain home while minimizing loss.
Reviewed defaulted residential loans to determine alternative to foreclosure based on workout financial application, borrowers' ability to pay and curtailment of credit loss.
Reviewed and ordered credit reports, Appraisals, Deed, Title, HUD-1 and Promissory Note.
Set up referral packages for modifications, reinstatements, short sales and deeds in lieu of foreclosure.
Resolved and followed up on inquiries from borrowers, realtors, attorneys and other third parties.
Assisted customers regarding all aspects of delinquent government and conventional mortgage loans.
Processed inquiries, updates, complaints, document generation, research requests, and follow-up procedures.
Experience
10+ Years
Level
Senior
Education
B.S. In Business
Mortgage Default Specialist Resume
Summary : Skilled Mortgage Default Specialist Professional with 25 years in the financial services industry which includes 15 years in credit/collections and customer service and 10 years in mortgage foreclosure/bankruptcy experience. Outstanding customer service and interpersonal, written, verbal communication skills and data analysis. Strong ability to work independently with limited supervision, as well as prioritize and multi-tasking workloads. Able to analyze and report work progress in detail on a variety of complex high-volume caseloads.
Skills : Customer Service, Collections.
Description :
Reviewed and analyze documents drafted for execution by investors (banks, outside counsel, HUD, VA, FNMA FHL, and any other GSE's, etc.
Reviewed and executed various documents for court proceedings pertaining to servicing mortgage loans, such as affidavits, modifications, and chain of title (i.e., documents involved in Foreclosure/Bankruptcy proceedings.
Provided training, coaching and instruction for offsite vendors and investors, as well as onsite training for new hires.
Prepared spreadsheets for daily/monthly production reporting and inventory of loan data including reviewing escrow analysis for status reporting; HOI, Taxes, INT/PRT and amortization schedules.
Performed title searches, property reports, legal description, tax searches and allonges to note and/or bill of sale.
Ensured that all required conventional and government guidelines are followed; system record notated, documentation available/imaged and appropriate borrower communication was performed.
Adhered to all investor guidelines and procedures in order to process FHA-HUD, VA, Conv., and RD loans.
Experience
10+ Years
Level
Senior
Education
BS In Associate
Mortgage Default Specialist Resume
Headline : More than 6 years' successful experience in customer service and collections support with recognized strengths in account maintenance, problem-solving and troubleshooting, and planning/implementing proactive procedures to avoid problems. Experience with Foreclosure, Loss Mitigation, Customer Service, and Bankruptcy Systems under MSP Fidelity.
Handled all required call volumes and maintains delinquency rates within industry standards.
Accurately reflected the bankruptcy status on the servicing system to ensure the borrower adheres to the bankruptcy plan and refers to an attorney for action when the plan fails.
Responsible for timely foreclosure of accounts to comply with the investor requirements to include claim filing.
Mitigated losses by determining the best options in foreclosure avoidance.
Responsible for moderate to complex default activities including the collection of past-due loans and handling of foreclosure or bankruptcy-related business transactions.
Responsible for the protection of the mortgage servicing portfolio by adhering to Government Regulations and Investor Requirements.
Filed all USDA claims within timeframes.
Experience
5-7 Years
Level
Junior
Education
MS
Mortgage Default Specialist Resume
Objective : A Mortgage Default Specialist position in a results-oriented company that seeks an ambitious and career-conscious person, where acquired skills and experience will be utilized toward growth and advancement.
Skills : Microsoft Office (10+ years), Customer Service.
Description :
DFW Knowledged of collection practices and laws, loss mitigation, foreclosure, and bankruptcy laws Contact delinquent borrowers in order to determine reason for delinquency, update application data, secure current financial information, and obtain commitments for repayment or determine best resolution to mitigate losses.
Maintained call control by utilizing skills in being an motivator and applying listening skills to bridge communication gap with the borrower.
Initiated activityprograms to prevent foreclosures, analyze mortgagors financial statements, evaluate debt ratios, review mortgagor's payment record and educate borrowers on alternative money sources/payment options to bring loan current.
Worked with borrower to reach a solution.
Able to work competently and professionally under tight, frequent deadlines, Strong negotiation skills with ability to effectively resolve problems and conflict that customer are having with mortgages.
Ordered Bpos, appraisals and property preservation on REO homes.
Called HOA companies to negotiate and pay HOA invoices and followed up monthly to keep HOA dues current.
Experience
2-5 Years
Level
Junior
Education
BS In Criminal Justice
Mortgage Default Specialist Resume
Headline : Dental Mortgage Default Specialist professional with vast knowledge of clinical procedures and medical and dental terminology. Enthusiastic about dental health and enjoys educating patients about personal dental care, hygiene and preventative techniques. Dental Hygienist focused on providing exceptional patient care. Eager to excel in fast-paced, high-volume medical offices.
Skills : Banking, Real Estate, Mortgages, Medical.
Description :
Processed bidding instructions on loans that are scheduled for foreclosure sale.
Assisted with Corporate Aging project to clear past-due account balances.
Composed high-level reports for upper management providing a summary to ensure all loss mitigation efforts were exhausted before foreclosure proceedings in 30 days.
Responsible for safeguarding expenses through the rebuttal process of compensatory fees assessed by Fannie Mae.
Trained new hires on policies, procedures, and daily workflow.
Ensured all claimable expenses are included and accurate including attorney fees foreclosure costs, taxes, hazard insurance, and property preservation costs.
Processed FHA files after the foreclosure sale.
Experience
5-7 Years
Level
Executive
Education
High School Or Equivalent
Mortgage Default Specialist Resume
Objective : Strengths Relator Positivity Activator Adaptability Maximizer My goal is to become associated with a company long term, where I can utilize my skills and gain further experience while enhancing the company's productivity and reputation. My Highlights of Experience I have developed a broad range of skills, which suit the needs of many employers to confidently carry out the duties with a minimum of instruction.
Skills : Microsoft Access, Training Skills.
Description :
Facilitated borrowers' assistance programs Restructured the financing for residential loans Reviewed borrowers' information to determine eligibility for loss mitigation assistance Prepared documents needed for a workout option.
Acquired additional information and documentation from customers and submitted case resolution methods to investors.
Processed payments received from incoming mail and other departments.
Verified all follow-up work was complete on accounts and with customers.
Organized and distributed files.
Gained knowledge of loan types and regulations as well as became familiar with different types of loss mitigation options Skills Used account maintenance, problem-solving, detailed noting of each case in a shared database, multi-tasking and clerical skills not limited to but including faxing, filing, scanning and responding to a high volume of calls and emails.
Filed all non -conveyance claims including third-party claims, max guaranty claims, Compromise Sale claims, and Refunding claims within investor/insurer timeframes.
Experience
2-5 Years
Level
Executive
Education
BA
Mortgage Default Specialist Resume
Headline : Strong interpersonal and organizational skills and a keen ability to multitask a variety of challenges and responsibilities. Seeking a challenging position at a growth-oriented organization, this will allow me to further utilize my skills, knowledge, and abilities.
Skills : Customer Service, Planning Skills.
Description :
Reviewed loans to ensure criteria met to pursue foreclosure proceedings.
Reviewed legal documentation, inspection reports and validation reports.
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