Ombudsman Resume Samples

An Ombudsman is an advocate and arbiter who is typically hired to safeguard the people’s rights, uphold laws and regulations by investigating complaints. Work activities associated to this role are listed on the Ombudsman Resume as – investigating complaints, helping parties reach a beneficial and mutual solution; interviewing the parties who are involved in the dispute; acting as a mediator, helping the people involved each other’s perspective, preparing written documentation for the parties to sign; and recommending the issue to the superiors when the parties are unable to come to a mutual agreement.

Strong interpersonal skills are mandatory. So are interviewing, listening, research, investigative and interviewing skills, as well as the potential to be objective and dispassionate. Typical requirements include a degree preferably in the field of pre-law, psychology, public administration, or a related field. Possessing a master’s degree will be more competitive. Some states even necessitate a relevant certification and professional track record in areas such as counseling or litigation.

Ombudsman Resume example

Ombudsman Resume

Headline : Demonstrated achiever with the eagerness to gain more knowledge. Keen organizational and multi-tasking skills. Clear and effective communication of ideas and solutions. Enjoys meeting and working with various groups of people.

Skills : MS Office, Fax, Scanning, Computer .

Description :

    1. Responds to employee ethics questions, and advises the agency on ethics issues.
      Plans, develops, and conducts training on ethics, diversity, equity, and inclusion.
    2. Stays abreast of policies and laws relating to ethics and civil rights.
    3. Oversees the agency civil rights program.
    4. Provides highly advanced conflict management and dispute resolution work with employees and managers on employment issues.
    5. Assists employees in resolving workplace conflict (e.g., advising, clarifying issues, coaching, skill development).
    6. Promptly responds to communication from agency employees on employment issues and counsels employees in a variety of problems.
    7. Provides feedback and general information to agency management to facilitate organizational awareness.
    8. Conducts analysis of workplace situations by interviewing employees, conducting investigations, and fact finding, prepares final decisions or reports and provides findings to appropriate chain of command or human resources.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
High School Diploma


Ombudsman Resume

Summary : To obtain a challenging and responsible Ombudsman position, utilizing organizational and motivational skills that I have developed through my experiences, combined with promoting athletic enhancement through strength and conditioning.

Skills : Phlebotomy, Prior Safety NCO, Prior Trainer, Microsoft Office.

Description :

    1. Acted as the lead in the day-to-day operations overseeing our Contractor.
    2. Acted as a liaison between the Department of Transportation and Council Districts, as well as other government agencies.
    3. Analyzed data, prepared reports, and correspondence for management and administrative issues.
    4. Lead content creator for evaluating and recommending changes to improve City policies relating to parking matters.
    5. Developed new plans and procedures for our Contractor.
    6. Provided ideas, guidance, and feedback on all elements from beginning to implementation of practices.
    7. Monitored the actions of the call center, to ensure contract compliance and appropriate service is being provided to the public.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Certification In Ombudsman


Ombudsman Resume

Summary : Looking for a Career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.

Skills : MS Office, Leadership Skills, Monitoring.

Description :

    1. Managed and provided oversight of all center operations for an academic option program designed for expelled, dropout, and direct replaced students.
    2. Performed intake processing of Aurora public middle and high school students to evaluate eligibility for appropriate placement.
    3. Enrolled approximately 120 at-risk students each school year.
    4. Successfully provided leadership and a positive structural educational environment to improve academic performance, reduce dropout rates, and increase promotional and graduation rates.
    5. Implemented policies and procedures are consistent with the educational goals and philosophy of Ombudsman.
    6. Developed and implemented several behavioral programs that included positive reinforcement, attendance, and behavioral contracts.
    7. Worked with students and families from multiple ethnic backgrounds; the majority of the students qualify for free and reduced lunches.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
BA In Sociology

Ombudsman Resume

Objective : To obtain a full time, daytime position, which is both challenging and rewarding, where I can utilize my experience to promote health and wellness for others.

Skills : Quality Management, HEDIS, NCQA Accreditation, Data Analysis, Technical Writing.

Description :

    1. Served as a patient advocate between the patient and physician office, and/or appropriate clinic departments in relation to the quality of care issues, medical records, billing issues, general concerns.
    2. Responded to telephone and written inquiries in a timely and efficient manner.
    3. Implemented a tracking method for patient inquiries.
    4. Maintained regular communication with key personnel at the clinic.
    5. Assured all certificates/licenses are current, and send renewal reminders to departments.
    6. Arranged travel and travel itineraries.
    7. Prepared meeting packets and agenda, transcribe and distribute meeting minutes from the Board of Governors, and transition team meetings.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Vocational In Medical

Ombudsman Resume

Summary : Highly qualified Ombudsman with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.

Skills : Computer Literate, Word Processing, Keynote Presentation Software, PowerPoint.

Description :

    1. Assisted Ombudsman Investigate citizens' complaints against state, county or local government agencies.
    2. Reviewed agency action.
    3. Interviewed complainants, witnesses, and government personnel.
    4. Analyzed practice/procedures for compliance with law, policy, reasonableness, fairness.
    5. Suggested resolutions to conflict or explain complicated regulatory or statutory issues.
    6. Communicated effectively with involved citizens and agency personnel and directors.
    7. Consulted with Ombudsman staff in on-going investigations.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Doctor Of Jurisprudence

Ombudsman Resume

Objective : To obtain a Ombudsman position in education, management, customer service and or administration that will allow me to use my education, experience and training.

Skills : Microsoft Office, Data Entry.

Description :

    1. Performed enrollment of students.
    2. Administered assessments to analyze student status.
    3. Maintained up-to-date course schedules.
    4. Counseled and advised students on academic matters.
    5. Ensured the integrity, accuracy, and security of all academic records of current and former students.
    6. Assisted special needs and at-risk students individually to help determine their abilities, challenges, and personal needs.
    7. Analyzed the program and made a recommendation, as needed.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Master In Arts

Ombudsman Resume

Objective : To obtain a Ombudsman position utilizing my skills and experience in management, administration, human resources, leadership, counseling, social work, military discipline, supply and transportation experience.

Skills : Microsoft Office, Microsoft Publisher, Quickbooks, Customer Relations, Multi-Line Phone System, Highly Organized, Social Media Marketing, Constant Contact, Wordpress.

Description :

    1. Performed initial interviews of clients.
    2. Provided psychosocial support to people, families, or vulnerable populations so they can cope with chronic, acute, or terminal illnesses, such as Alzheimer's disease.
    3. Advised family caregivers, and nursing home staff, and helped plan for patients' needs after discharge from hospitals.
    4. Arranged for at-home services, such as meals-on-wheels or home care.
    5. Worked on interdisciplinary teams that evaluate geriatric patients, for example.
    6. Assisted in the evaluation of nursing and personal care facilities for the State of Texas.
    7. Advocated on the behalf of elderly residents in the nursing home.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
MS

Ombudsman Resume

Objective : Strong communication skills and ability to work with people at all levels. Exceptional organizational, research, and customer service skills ideal for furthering company's missions. Over 20 years' experience with local, state and federal agencies. Highly motivated, adaptable and dedicated to continuing education and staying current with the latest trends and standards in the industry.

Skills : Microsoft Applications.

Description :

    1. Worked as an intermediary to Navy commanders, department heads, and more than 250 families in Idaho, Washington, Oregon, Hawaii, Wisconsin, Alaska, California, and Montana.
    2. Served as a resource/contact for dependents of active duty and reservist personnel before, during, and after deployment for multiple units.
    3. Investigated and resolved complaints and problems through mediation or protocol.
    4. Met with department heads in the United States and Iraq via teleconferencing for the latest news on deployments to relay to constituents.
    5. Produced first monthly newsletter for NOSC and contributed to monthly service announcements for NMCB-18 to report up-to-date information on department activities and family announcements.
    6. Implemented Detachment 0318 website during Operation Enduring Freedom.
    7. Worked as Day and Night School Social Worker in an Alternative setting.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BA Communications

Ombudsman Resume

Summary : To obtain a Ombudsman position in an award-winning team to perform meaningful work in a culture that welcomes innovation, encourages creative expression and offers limitless potential for personal and professional satisfaction.

Skills : Microsoft Office, Data Entry.

Description :

    1. Implements all policies and procedures outlined in Ombudsman issued manuals in a manner consistent with the educational goals and philosophy of Ombudsman.
    2. Participates in activities within the center at various levels, with particular attention to documentation and filing.
    3. Assists the Center Director in maintaining the physical center, furniture, and supplies in a neat and orderly condition according to procedures.
    4. Ensures that the center and the outside surrounding area are neat, clean, well maintained and present an organized and professional appearance at all times, and provides a positive learning environment conducive to the education of students. Is responsible for the proper use and cleanliness of equipment.
    5. Has positive verbal contact with each student every day. Ensures that students are meeting the program expectations as outlined in the Enrollment Agreement.
    6. Motivates students and encourages each student to meet academic goals through daily instructional interaction.
    7. Operates with general direction from the Center Director and functions as an integral part of the Ombudsman team. Supports the Center Director in decisions regarding the operation of the center. Works with students to motivate them toward success.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Senior
Education
Education
Master In Arts

Ombudsman Resume

Headline : As an Ombudsman, responsible for Performing in-depth analysis of moderate to complex issues and complaints which it includes researching and interpreting state and federal rules and regulations, agency procedures, and client rights and etc,.

Skills : Mediation And Negotiations.

Description :

    1. Organized presentations and hosted the first of series of deployment briefings for families.
    2. Worked directly with TRICARE insurance, JAG legal, Red Cross, Family Services, and Veterans Resource Network.
    3. Conferred with disputants to clarify issues, identified underlying concerns, and developed an understanding of their respective needs and interests.
    4. Used available resources to communicate/translate when needed.
    5. Worked in collaboration with multiple school principals, deans, truancy specialists, and counselors within the Aurora school district to transition students back to their home school or for graduation.
    6. Assisted in the implementation of policies and procedures, and recommends solutions to problems for management.
    7. Conducted intake interviews for new students and prospective students.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Management
Education
Education
Juris Doctorate In Law