A Patient Business Associate helps patients to access medical services and makes sure that they enjoy a high level of satisfaction. Essential job duties and responsibilities are listed on the Patient Business Associate Resume as – greeting patients, referring patients to appropriate medical staff, making appointments, handling billing activities, reporting to managers, collecting payments, reviewing and accurately scheduling patients for the outpatient oncology department for new patient appointments; interviewing ad coordinating and accurately documenting highly confidential patient personal health, and medical coverage information; and processing orders for outpatients receiving treatment modalities.
Sample resumes mention the following skills and abilities – knowledge of medical services, problem-solving skills, office equipment familiarity, and computer competencies. Hiring employers prefer to hire those having a degree in health information management or a similar field.
Summary : As a Patient Business Associate, responsible for Standardizing, maintaining, and evaluating new call center process enhancements and tactics to deliver an exceptional patient experience, Preparing content, scripts, learning methodologies, and cadences to drive maximum efficiency in compliance with federal laws, state laws, and regulations while maintaining employee and patient satisfaction.
Met and Greeted patients on their arrival to the hospital's Emergency room or Outpatient areas, complete Inpatient and Outpatient registrations, accurately obtain, verify and document updated patient demographics and coverage changes, also copies all insurance cards.
Prepared statistical data (e.g. expirations, admissions, discharges) for distribution from interaction with the Data Center to develop and distribute the daily in-patient census report.
Assisted in the preparation of all vital statistical data required by the New York City Department of Health for Death certificates, ensures the proper completion of Death certificates by physicians and follows up on all death notifications in addition to maintaining the system developed for all such notifications.
Procured and documented all pre-approvals and Authorizations Numbers obtained from Managed Care Companies, HMO's and other Health care plans for ambulatory related procedures.
Maintained an accurate list of available hospital beds at all times.
Prepared and distributed on a daily basis a list of all admitted patients, accurately maintain a list of available beds and assign beds to admitted patients as needed.
Accepted deposit for all cash advances, down payments, co-payments and deductibles.
Experience
7-10 Years
Level
Management
Education
General Education Diploma
Patient Business Associate Resume
Headline : Experienced trainer and implementation specialist in a healthcare setting with a track record of superior performance, the ability to quickly assume diverse responsibilities of increased complexity through critical thinking and problem solving, and a passion for providing clients and co-workers - even under high-stress situations - with exceptional support and professional services.
Skills : Microsoft Office, Advanced MD.
Description :
Responsible for pre-registering more than 100 medical oncology, pediatric oncology, and radiation oncology patient accounts in EPIC for St.
Joined the MSTI R&R Project Committee to promote and help represent the MSTI Registration Pool at functions, raffles, and get-togethers for numerous fundraisers.
Created policy and procedures for guidelines for all MSTI PBA's.
Created Excel spreadsheets for tracking and monitoring purposes to help each associate keep track of time and worked on projects, time off of work, meetings and miscellaneous items to be able to give to the supervisor each month.
Allowed the supervisor to keep track of specific time off of the pre-registering schedule allowing the option for more hiring, better track of money spent within the company, and allowing other jobs to be available.
Quickly promoted to Quality and Education Specialist (QES) due to performance.
Refered cases without adequate financial coverage (uninsured and under insured) to the Finance Department for Medicaid application.
Experience
5-7 Years
Level
Executive
Education
Master's
Patient Business Associate Resume
Objective : Self-motivated, disciplined and focused Administrative Manager with comprehensive leadership experience driving increased performance levels. Dynamic performer who recruits and develops reliable and consistent employee teams, coordinates process improvement initiatives, and builds responsive levels of communication both inside and outside the organization.
Skills : Microsoft, Data Entry, Detail Oriented, Customer Service, Fax.
Description :
Registered incoming patients including completing documentation and obtaining demographic, financial and other information.
Performed data entry and verification of accuracy within the center's system.
Provided appropriate paperwork to nursing staff.
Received and processed lab specimens, utilizing proper precautions.
Relayed information appropriately over telephone, pagers, and other communication devices.
Maintained confidentiality in matters relating to patient/family.
Interacted with patients/families with a variety of developmental and social cultural backgrounds.
Experience
2-5 Years
Level
Executive
Education
Diploma In General Education
Patient Business Associate Resume
Objective : A challenging and responsible Patient Business Associate position that would effectively utilize prior experience, training, and abilities, offering opportunities for professional growth and advancement.
Skills : Administrative Support, Planning Skills.
Description :
Responsible for professional, efficient, and accurate handling of a variety of Patient Access functions with a broad customer base.
Responsible for accurate and timely patient registration utilizing Medical Center systems.
Ability to assign ICD-9 and CPT codes relative to patient registration.
Accurately utilized facility medical necessity tool to verify appropriate diagnosis and coverage criteria when applicable.
Received and handled incoming telephone calls, while utilizing superior interpersonal skills in conferring with clients to determine their concerns and inquiries; calmly handle and resolve all customer issues.
Encouraged environment of participation, teamwork, and professional growth while maintaining a high level of confidentiality.
Collaborated and communicated with a variety of medical disciplines providing exceptional customer service to physicians, patients, family members, and all other medical professionals.
Experience
2-5 Years
Level
Executive
Education
MBA In Business Administration
Patient Business Associate Resume
Objective : Educationally trained in the Patient Business Associate 16+ years working with people and providing excellent customer service Innate investigative nature and excellent problem-solving skills.
Skills : Planning Skills, Coding Skills.
Description :
Scheduled medical appointments in person and by phone for new and repeat patients.
Greeted and registered patients, verifying that all information is current at the time of appointment check-in.
Created medical record numbers.
Verified insurance eligibility and authorization for services as needed.
Collected completed medical charts for each attended patient visit and enter the appropriate information into the accounting system for purpose of charge determination.
Checked patients out, collected payment for services rendered, cash handling in accordance with established procedures.
Ensured that all attended, no-show, canceled, and rescheduled appointments are properly coded in the appropriate database, and that all information required by regulatory agencies and billing entities is properly recorded on all documents and is processed in accordance with UNCHCS protocols.
Experience
2-5 Years
Level
Junior
Education
BA In Speech Communications
Patient Business Associate Resume
Summary : Over 10 years experience in clinical settings; both as a BSU Nursing Student (clinical settings) and employee (PBA and Admitter). I am meticulous at obtaining and verifying insurance and demographic coverage, reviewing records for accuracy, and scheduling exams. I have an in-depth understanding of a clinical setting due to my educational attainment, yet also poses caring and compassion for all individuals and their right to self-determination.
Skills : Epic, As400, Receptionist, Customer Service, Medical Terminology, Medical Records.
Description :
Registered patients for labs and radiology testing.
Collected payments, I also schedule appointments I order labs and I order different x-rays.
Answered phones , I fax reports and collect information from patients for release of information.
Insured that the patients demographics are correct and the insurance information is correct.
Took many classes downtown and online for EPIC Skills Used Use EPIC daily, I also am familiar with ICD10 Coding.
Used fax machine and copy machine daily.
Coordinated patient referrals.
Experience
10+ Years
Level
Senior
Education
Diploma
Patient Business Associate Resume
Headline : Patient Business Associate with more than ten years of administrative and human resources experience. Proven ability to excel in the handling of a wide range of administrative and human resource functions, consistently producing quality work. Works effectively in fast-paced work environments and consistently prioritizes tasks and meets deadlines.
Skills : Creative Skills, Editing Skills.
Description :
Checked patients in and out for outpatient services, paying close attention to detail.
Verified and updated patient demographics and insurance information accordingly.
Scheduled new and return appointments; make referrals to appropriate healthcare provider.
Scheduled tests; entered labs as ordered by physicians.
Entered charges and collect co pays for services provided to patients according to insurance companies.
Answered multi line telephone directing calls to appropriate personnel or area.
Created, edited, and updated physician's template as needed in GE.
Experience
5-7 Years
Level
Executive
Education
Bachelor's
Patient Business Associate Resume
Summary : Seeking a Patient Business Associate profession with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Skills : Business Associate, Analyst.
Description :
Checked-In/Out patients, Cash Collections, Verifying patients Insurance, Post Batches.
Made Referrals to other clinics as patient checks out.
Ordered office supplies through Staples and Lawson.
Obtained authorizations from insurance companies for patient procedures.
Performed duties according to established policies and procedures.
Actively participated in quality improvement and innovative change processes as well as departmental meetings and educational offerings.
Provided information to patients and families to reduce anxiety and convey an attitude of acceptance, sensitivity, and caring.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Patient Business Associate Resume
Headline : As a Patient Business Associate, responsible for Driving project plan and implementation of new technologies utilizing best practices in change management, and also Developing budgets and have the ability to resource plan for functional responsibilities and programs, Collaborating with the quality team to oversee the development of SOPs, work instructions, and other quality-related documents.
Worked closely with other departments to provide our patients and guests the best service possible.
Collected coinsurance, prior balances and handle patient payments and post charges.
Made optimal decisions under pressure, with the ability to gather ideas and advice from others in the process.
Led the operational team in strategies associated with attaining ongoing metrics, production, financial and other office / corporate goals through the effective management of resources.
Drived the engagement and onboarding of potential study participants in a direct to consumer call center environment.
Established long-term engagement strategies to increase the retention and connection rates for patients within the patient registry.
Developed and managed targets and quotas for patient engagement, screening, and consenting efforts, leveraging inbound and outbound calling strategies.
Experience
5-7 Years
Level
Executive
Education
BS
Patient Business Associate Resume
Headline : Patient Business Associate with 2 years of experience in Partnering with Project Management leadership to ensure adherence to research project timeline partner with Patient Recruitment to ensure that enough potential research candidates are in the pipeline Partner with IT to ensure operational efficiencies and adequate IT infrastructure for the department.
Tracked record of measuring productivity and comparing to benchmarks.
Ability to create actionable dashboards inclusive of KPIs and metrics which support company initiatives and growth plans.
Ensured direct reports have clear targets/benchmarks of what is expected and can perform their way toward the goal(s).
Directed, administered, coordinated and evaluated performance of all operational functional areas: initiate corrective actions to improve performance deliverables and/or resolve issues as they arise.
Established training & onboarding plans
Provided coaching and development of Patient Operations staff as it relates to phone statisticsDevelops strong, trusting relationships within the department and organization.
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