A Patient Financial Counselor will render support and assistance to patients with regards to their medical billing process. Key responsibilities listed on the Patient Financial Counselor Resume include – documenting the patient’s payment information, communicating with patients, informing about the payment options to the patient, processing insurance claims and forms, updating patient accounts, processing department payroll and Medicare claims, reviewing patient’s medical records for correct coding and diagnosis, and resolving escalated issues.
A well-written sample for this post emphasizes skills and abilities like – knowledge of medical billing, a good understanding of insurance claims and issues, familiarity with medical terminologies, payroll software knowledge, and strong customer service motive. The ideal candidate for this role must possess a degree preferably in the medical office field. The best asset will be to have related medical office experience.
Objective : Compassionate Patient Financial Counselor with two years of experience in managing patient accounts and financial counseling. Proficient in verifying insurance coverage, arranging payment plans, and educating patients on billing processes. Committed to enhancing patient experiences through clear communication and support, while ensuring compliance with financial policies.
Skills : Bilingual In Spanish/english, Empathy In Patient Interactions, Effective Communication Skills, Negotiation And Conflict Resolution
Description :
Responsible for preparing patient financial documents, ensuring accurate insurance information is entered into the billing system for seamless processing.
Conducted pre-visit insurance verification and collected co-payments, enhancing the check-in experience for patients.
Acted as a bilingual liaison, translating for patients and medical staff to ensure clear communication and understanding.
Provided thorough financial counseling to patients regarding their insurance benefits and financial responsibilities related to medical procedures.
Contacted insurance companies to secure authorizations and resolve claim issues, ensuring timely reimbursement for services.
Assisted patients with setting up payment plans and applying for assistance programs to alleviate financial burdens.
Maintained up-to-date knowledge of healthcare billing processes and insurance policies to provide accurate information to patients.
Experience
0-2 Years
Level
Entry Level
Education
AAS
Healthcare Financial Counselor Resume
Objective : Dedicated Healthcare Financial Counselor with 5 years of experience in patient account management and financial counseling. Skilled in insurance verification, payment plan facilitation, and guiding patients through complex billing processes. Passionate about improving patient financial experiences while ensuring compliance with healthcare regulations.
Collaborated with insurance verification teams to confirm active coverage for patients during their service dates.
Updated patient accounts with coverage information and communicated with departments for coordination of benefits.
Educated and assisted uninsured patients in applying for state and federal assistance programs in line with hospital policies.
Conducted interviews to facilitate applications for Medicaid, SSI, and other financial support programs.
Maintained thorough documentation of patient interactions and applications for financial assistance.
Followed up on pending applications with government agencies to ensure timely processing.
Responded effectively to patient inquiries regarding financial obligations and payment options.
Experience
2-5 Years
Level
Junior
Education
B.S. in HCA
Patient Financial Counselor Resume
Objective : Dynamic Patient Financial Counselor with two years of experience in financial assessment and patient support. Expert in navigating insurance processes, developing payment plans, and providing clear billing guidance. Passionate about empowering patients through effective communication and financial education while ensuring adherence to compliance standards.
Acted as the primary contact for addressing reimbursement inquiries and educating patients on insurance benefits and billing processes.
Conducted quality assurance audits for inpatient and outpatient registrations to ensure accuracy and compliance.
Informed patients about financial options available for insured and uninsured services.
Secured payment arrangements prior to patient discharge for inpatient and outpatient services, meeting departmental financial goals.
Performed individualized financial evaluations to identify eligibility for various assistance programs.
Guided patients through financial assistance applications and documentation submissions for charity care consideration.
Obtained pre-certifications and conducted insurance verifications for scheduled procedures and inpatient admissions.
Experience
0-2 Years
Level
Fresher
Education
AAS
Patient Billing Counselor Resume
Headline : Versatile Patient Billing Counselor with 7 years of dedicated experience in managing patient billing processes and financial counseling. Expertise in insurance verification, payment arrangements, and patient education regarding billing. Focused on improving financial outcomes for patients through effective communication and compliance with healthcare regulations.
Skills : Bilingual In Spanish And English, Patient Billing Software Proficiency, Epic Ehr Expertise, Medical Coding Proficiency, 3m Coding Software Knowledge, Patient Billing Support
Description :
Facilitated interactions with insurance companies, maintaining accurate logs in Excel and Access.
Guided patients through charity and Medicaid applications, addressing all insurance inquiries.
Fostered collaborative relationships with colleagues to enhance teamwork and service delivery.
Delivered outstanding customer service by resolving patient account discrepancies effectively.
Maintained accurate patient and billing databases, demonstrating proficiency in electronic medical record systems.
Managed self-pay accounts for the Emergency Department, ensuring timely billing processes.
Analyzed and corrected errors in patient accounts, ensuring compliance with financial policies.
Experience
5-7 Years
Level
Senior
Education
B.S. Health Admin.
Patient Financial Counselor Resume
Objective : Experienced Patient Financial Counselor with two years of expertise in patient account management and financial guidance. Adept at verifying insurance, developing payment plans, and educating patients on their financial responsibilities. Driven to improve patient satisfaction through effective communication and a thorough understanding of financial policies.
Pre-register patients for inpatient and outpatient procedures, ensuring accurate identification in the ADT system.
Collect and enter patient demographics, insurance details, and payment information during registration.
Utilize Excel for data entry and manage accounts for various clinics including surgery and imaging.
Estimate costs for procedures and communicate upfront co-pay and deductible requirements.
Coordinate with insurance carriers to determine prior authorization needs and monitor completion.
Verify insurance eligibility using software and direct communication with providers.
Educate patients on eligibility for financial assistance programs and document all interactions thoroughly.
Experience
0-2 Years
Level
Junior
Education
AAS
Patient Accounts Advisor Resume
Summary : Accomplished Patient Accounts Advisor with 10 years of experience in managing patient financial accounts and optimizing billing processes. Expert in insurance verification, payment arrangements, and enhancing patient understanding of financial responsibilities. Dedicated to improving patient satisfaction through effective communication and compliance with healthcare regulations.
Evaluate patients' financial situations and compile accurate financial information.
Process approvals or denials for financial assistance based on gathered data.
Document final assessments in the system, ensuring all relevant documentation is scanned and filed.
Create and analyze Collection Reports, identifying accounts eligible for write-offs.
Set up payroll deductions for employees and manage auto withdrawals from accounts.
Generate Bad Debt Reports bi-monthly to assess accounts for collections.
Collect required payments, ensuring compliance with financial policies.
Experience
7-10 Years
Level
Management
Education
BSHA
Patient Financial Counselor Resume
Objective : Dedicated Patient Financial Counselor with 5 years of experience in financial counseling and patient account management. Expert in insurance verification, payment plan development, and educating patients on billing processes. Committed to enhancing patient satisfaction through effective communication and compliance with financial policies.
Assist patients in resolving billing concerns and obtaining financial information to create manageable payment plans.
Verify insurance eligibility and follow up on claims to ensure timely reimbursements.
Guide patients in applying for community resources, such as Medicaid and financial assistance programs.
Conduct thorough research on patient accounts to verify statuses and resolve discrepancies.
Manage all aspects of patient financial accounts, including Medicare and Medicaid follow-ups.
Ensure accurate collection of copays and other patient payments during check-in.
Consistently ranked as a top performer in collections and patient satisfaction metrics.
Experience
2-5 Years
Level
Consultant
Education
B.S. in Health Admin
Healthcare Payment Counselor Resume
Headline : Results-oriented Healthcare Payment Counselor with 7 years of experience in patient financial services. Proficient in insurance verification, payment arrangements, and financial counseling. Adept at enhancing patient understanding of billing processes while ensuring compliance with healthcare regulations. Committed to delivering exceptional service and support to improve patient financial experiences.
Skills : Technical Proficiency, Healthcare Terminology, Financial Aid Knowledge, Revenue Cycle Understanding, Empathy And Patience, Quality Assurance
Description :
Reviewed alpha census daily, visited in-house patients, and collected estimated patient liable amounts while collaborating with outside agencies to verify coverage.
Assist patients in understanding their financial responsibilities and insurance coverage.
Managed the receipt of payments from patients for hospital services, adhering to internal cash control procedures.
Led the Insurance Verification Team, ensuring timely and accurate pre-registration and insurance verification.
Evaluate patient financial situations to determine eligibility for assistance programs.
Supported staff in compliance with departmental policies while providing necessary training and assistance.
Assisted management with staffing, report reconciliation, quality assurance processes, and additional responsibilities as needed.
Experience
5-7 Years
Level
Senior
Education
B.S. Health Admin.
Patient Financial Counselor Resume
Objective : Compassionate Patient Financial Counselor with over 5 years of experience in healthcare finance. Skilled in assisting patients with insurance verification, financial assistance programs, and payment plans. Proven ability to communicate complex financial information clearly and empathetically, ensuring patients understand their options. Committed to enhancing patient satisfaction and reducing financial barriers to care.
Skills : Bilingual Communication, Proficient In Healthcare Software, Data Entry Accuracy, Exceptional Patient Relations, Patient Advocacy, Medicare Knowledge
Description :
Developed and maintained patient revenue charges, enhancing financial accuracy.
Tracked financial projects, billing, and contracts, ensuring compliance and quality control.
Prepared monthly budgeting reports and processed daily financial transactions efficiently.
Created detailed patient accounts receivable reports to support accurate billing practices.
Modified and established procedures for maintaining billing accuracy with HMOs and Managed Care Plans.
Reviewed Medicare and Medicaid guidelines, providing training on new revenue systems.
Recommended accounts for financial assistance, balancing monetary transactions from service areas.
Experience
2-5 Years
Level
Junior
Education
B.S. HCA
Patient Payment Coordinator Resume
Objective : Healthcare professional with two years of experience in patient account management and payment coordination. Skilled in processing insurance claims, establishing payment plans, and enhancing patient understanding of financial obligations. Focused on delivering exceptional service and support to optimize patient financial experiences while ensuring compliance with healthcare policies.
Skills : Patient Payment Processing Software, Electronic Health Record Management, Medical Coding And Billing Software, Healthcare Coding Solutions
Description :
Utilize software systems for database management and patient account tracking.
Provide excellent customer service by addressing patient inquiries and directing calls as needed.
Manage financial transactions, including collecting payments and maintaining accurate records.
Organize and maintain electronic and paper filing systems for patient documents.
Operate office equipment and coordinate repairs for malfunctioning devices.
Welcome visitors and assist them according to their needs.
Complete necessary documentation in compliance with company procedures.
Experience
0-2 Years
Level
Fresher
Education
AAS HIT
Patient Financial Counselor Resume
Objective : Enthusiastic Patient Financial Counselor with two years of experience in financial assistance and patient advocacy. Proficient in insurance verification, payment plan negotiation, and providing clear guidance on billing processes. Eager to support patients in navigating their financial obligations while ensuring compliance with healthcare policies and enhancing overall satisfaction.
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