A PC Refresh Technician, also known as the IT refresh technician helps users in upgrading their operating systems, and/or to replace an old laptop or PC with the latest version one. Common duties listed on the PC Refresh Technician Resume are – responding to user requests, logging and recording all requests from users, maintaining the accuracy of the asset management repository, supporting wireless implementations and connectivity, ensuring procured IT-related equipment, supporting PC hardware, peripherals, and printers; taking responsibility for input and retrieval of information from various databases and applications; maintaining the order process flow, and maintaining ongoing data reports.
Summary of skills needed to excel in this role includes the following – excellent planning skills, preferential skills and experience, network skills, strong troubleshooting skills, and technical knowledge, strong interpersonal skills, strong technical skills, and accuracy with work. A computer science or IT degree is considered mandatory.
Summary : Total 21 years of experience in the line of Information Technology, Logistics and Finance; Experience in real time application development, front end UI, database development, algorithms, and help desk/tech support; A diligent and fast learner with problem solving skills and efficient team collaborator.
Skills : Interpersonal Skills, Interpretation.
Description :
Created and updated desktop images for City of Charlotte.
Performed re-imaging and diagnostics of desktops and laptops with Microsoft Deployment Toolkit (MDT).
Conducted on-site and remote installation of Windows 7 and various software applications.
Orchestrated planning and execution of major PC deployment initiative.
Delivered 200+ desktop deployments for Charlotte-Mecklenburg Police Department (CMPD).
Maintained and updated personnel files on existing staff and new hires.
Participated in training and orientation sessions.
Experience
10+ Years
Level
Senior
Education
B.S. In Network Management
PC Refresh Technician Resume
Objective : To establish a long-term career in a company where I may utilize my PC Refresh Technician professional skills and knowledge to be an effective Associate Program Manager and inspiration to those around me.
Reimaged 60-70 systems to Windows 7 via thumb drive and/or will be replacing desktops or laptops pending determination of client.
Upgraded 17 printers at the Sacramento and Stockton sites.
Worked in teams of 2 at Stockton.
And a team of 4 techs and 1 lead at the Sacramento site.
Followed written and verbal instructions.
Worked with customers face to face to setup their system the way they wanted it.
Removed and shipped old equipment.
Experience
2-5 Years
Level
Executive
Education
Associates Of Science
PC Refresh Technician Resume
Objective : Installing and updating Windows operating systems on PCs and laptops, Installing vendor critical and security patches and updates, and also Maintaining desktop imaging procedures using Windows Deployment Server.
Provided staff with information on benefits packages.
Served as a subject-matter expert (SME) and adviser on all human resources/staffing functions.
Assembled and configured desktop computer components.
De-installed and installed desktops and peripheral devices.
Performed troubleshooting to isolate and diagnose common computer problems.
Took part in large-scale pc refresh; 640 workstations installed in 74 locations.
Performed end-user data backups as well as migrated user data to network share drives and new PCs.
Experience
2-5 Years
Level
Executive
Education
Associates Of Science
PC Refresh Technician Resume
Headline : Able to quickly and efficiently learn new technologies to best practice specifications. Proficient diagnostic and troubleshooting skills for server and networking platforms. A broad range of experience in various technologies. Self-motivated individual to learn new techniques and concepts.
Skills : Microsoft Office, Active Directory, Exchange, Windows 7, Windows 8, Windows XP, Windows Server 2008, Windows Server 2003.
Description :
Upgraded user systems from Windows XP to Windows 7.
Troubleshoot, repaired, and maintained company-owned assets.
Deployed and upgraded company-owned applications.
Ensured compatibility of commonly used software.
Included in-house, and the third party.
Validated and tracked software licenses leased out to company assets.
Confirmed ownership of leased equipment.
Experience
5-7 Years
Level
Executive
Education
GED
PC Refresh Technician Resume
Summary : Microsoft Certified PC Refresh Technician Professional computer support specialist with over 20 years of experience in electronic and electromechanical systems repair. Expertise in computer system installations, repairs, networking & upgrades in PC, Mac, Unix environments. Printer repair and maintenance experience. Good technical writing communication skills.
Skills : Windows 7, PC Hardware, Microsoft Office, Microsoft Outlook, Windows XP.
Description :
Consultant hired by Kforce Technology Inc.
Provided training & technical guidance to other desktop support technicians.
Submitted reports regarding issues.
Resolved application support issues including ODBC errors, application settings errors, reinstallation of applications.
Mapped of printers & drives, installation of local printers, scanners & external drives.
Corrected Microsoft application errors: Outlook - restored Archives, added additional profiles, Excel - resolved Add-In errors, Word - configured Language Support.
Deployed and repaired hardware at end of the lease.
Experience
10+ Years
Level
Senior
Education
Certification In DCSE
PC Refresh Technician Resume
Objective : Demonstrating experience in using, configuring, and troubleshooting Windows computer platforms in an active directory environment, Establishing and maintaining effective working relationships with colleagues and vendors.
Skills : Installation Skills, Monitoring Skills.
Description :
Monitored the US PC Provisioning mailbox/queue and respond to users for queries.
Collected the devices from the stock room and add them to inventory.
Maintained physical inventory of laptops, tablets, other computer accessories.
Experienced with an ITSM such as ServiceNow, and CMDB is desirable.
Installed and updated Windows operating systems on PCs and laptops.
Installed vendor critical and security patches and updates.
Maintained desktop imaging procedures using Windows Deployment Server.
Experience
2-5 Years
Level
Executive
Education
Associates Of Science
PC Refresh Technician Resume
Objective : Working knowledge of LAN/WAN hardware and administration, Demonstrating experience in using and troubleshooting various applications such as Microsoft Word, Excel, Access, Outlook, and Web-based applications.
Skills : Managing Skills, Tracking Skills.
Description :
Provided support for all user IT support issues and work with available resources, hardware and software vendors to provide effective solutions, break/fix and problem resolution.
Identified, researched, and resolved technical issues and provides courteous and knowledgeable assistance to questions.
Responded to help desk tickets, telephone calls and e-mail as assigned.
Tracked and monitored IT problems to insure a timely resolution.
Assisted the Service Desk with IT support issues as remote hands and on-site resource.
Assisted Service Desk with creation and maintenance of end-user documentation.
Maintained and protected confidentiality with regard to all aspects of patient care and employee information.
Experience
2-5 Years
Level
Executive
Education
Associates Of Science
PC Refresh Technician Resume
Headline : Seeking a PC Refresh Technician position at Kaiser Permanente that will benefit from my computer and networking skills. Detail-oriented, with the ability to multi-task; along with strong communication skills, and the ability to communicate and consult well with all levels of management. Strong leadership, troubleshooting, organizational, and communication skills, ability to learn quickly and easily adapt to changes in the environment, willingness to work flexible shifts and Travel where necessary, Desire to do whatever it takes to get the job done efficiently, and great interpersonal skill.
Consulted with BP's and Coordinated the deployment of 2,800 PCs with our refresh team.
Informed end-of-life PC's to our team per Dept.
Scheduled and was part of the two-year refresh deployment task.
Consulted with Several Managers, BP's in different departments to schedule a 1,800 22' widescreen HP Monitor deployment for their department to be completed within a 2 month period.
Assigned a task to work with the IT Business consultant department and Construction team.
Task was to receive, install and configure every peripheral for the new Ophthalmology Department in Fontana Optometry MOB floor 1 to be completed within a 2 week period.
Assisted in Imaging, deploying PCs and Monitors, And all peripherals to the new Fontana KP Hospital Medical Office Building that was inaugurated.
Experience
5-7 Years
Level
Executive
Education
MS
PC Refresh Technician Resume
Summary : Over 10 years of experience troubleshooting, testing, repairing, and configuring a variety of peripheral devices including personal computers, hard drives, floppy drives, modems, etc. Dedicated and hard worker. Ability to follow projects through to completion.
Skills : Computer Hardware, Outlook.
Description :
Ensured user data and settings were identified.
Ensured old desktop systems were backed-up.
Ran Desktop DNA to preserve user settings.
Replaced with a new desktop system.
Migrated peripherals such as scanners and printers.
Restored user data and user-specific settings.
Validated hardware and applications were functioning properly.
Experience
10+ Years
Level
Senior
Education
High School Diploma
PC Refresh Technician Resume
Summary : PC Refresh Technician with over 16 years of experience, versed in the installation and maintenance of a wide range of computer hardware, software, and operating systems.
Skills : System Administrator, Information Technology, Telecommunications Analyst.
Description :
Built and deployed new computers to newly hired and existing employees based on refresh schedule.
Restored user data and user-specific settings Complete post-deployment review to validate successful software installations.
Assisted with technical issue support to end-users with user PCs, laptops, printers, scanners, and mobile devices.
Provided prompt support to users via email, phone, and other electronic means.
Worked collaboratively with peers and management.
Performed manual installation of non-packaged software.
Able to transfer user data across a network or locally from one pc to another Must work well independently and in a team environment while being able to manage a tight schedule Contributes to created simulations of end user problems to resolve operating difficulties Validate hardware and applications are functioning properly Document process and identify areas requiring follow-up.
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