PC Support Technician Resume Samples

Description :

1. Troubleshooting software and hardware issues and providing user training on new capabilities.
2. Promoted to a senior-level technician with the FW PO, worked as the sole support personnel for a group of approximately 100 users.
   
3. Assisted with training lower level technicians by developing documentation for reference and providing desk-side training when needed.
4. Determined when requested software needed a Certificate of Networthiness (CoN) by researching Army requirements.
5. Served as the Information Assurance Security Officer (IASO) for the Fixed Wing Project Office by enforcing security.
6. Regulated Aviation Systems Project Office and FW PO IT systems to ensure compliance with all Department of Defense.
7. Managed both non-secure internet protocol router network (NIPRNET) and secure internet protocol router network (SIPRNET) accounts using Active Directory.

Experience

7-10 Years

Level

Management

Education

Information Systems

Description :

1. Managed the hardware and software for a major call-center of about end-users, which includes the inventory of the computer.
2. Troubleshooting Tier 2 level issues related to desktops, laptops, Avaya VOIP phones, mobile devices which included iPads, iPhones.
3. Fixed and replaced parts for laptops, desktops, and servers as needed and ordering parts for computers under warranty.
4. Manage computers in their group policy association on the domain and managed incidents using CASDM and FootPrints.
5. Deployed hardware to the production floor and software through manual installs or using the Microsoft System Center Configuration Manager process.
6. Auditing the file server structure for the entire eastern region team as well as controlling users' personal folder size quotas.
7. Managed and updated the structure, documents, and permissions of the users to the Desktop Support Team's Sharepoint site.
8. Trained and assisted the newly hired PC Support Technicians on all of the standards of operations, company policies, and the duties of the position.

Experience

5-7 Years

Level

Executive

Education

Cyber Security

Description :

1. Perform daily maintenance, monitoring, and security of all servers, peripheral devices, printers, computers.
2. Provide desk-side, email, remote, and phone support for operating system and software/application upgrades for servers.
3. Set-up and support of Outlook 2003, XP Professional, Office XP, Windows 2003 Server, RETEK, Oracle, DM Plus/DLX.
4. Provide customer support by troubleshooting, maintaining, repairing, printers and computers.
5. Supported over computers at three locations including Remote Sales. Also, Admin of the Phone System.
6. Responsible for maintaining day to day maintenance of technology in the credit union's 4 branches and main location.
7. Conduct Network Administration tasks including but not limited to setting up and installing servers.

Experience

5-7 Years

Level

Executive

Education

Computer

Description :

1. Maintained switch, network, and communication support for the A, B, and C terminals infrastructure.
2. Maintained service level agreements, providing fast and responsive expertise for the Windows-based machines.
3. Responsible for re-imaging all computers Provided support for making moves, adds, and changes, in Active directory, to objects.
4. Helped customer maintain proper utilization of their inbox, pertaining to inbox messages, and PST files inside of Microsoft outlook.
5. Performed third level support maintenance on network devices, such as the computers, bag tag, and airline boarding pass printers.
6. Maintained, and monitored connectivity to the network. Monitored connectivity to Cisco Hubs, Routers, and Switches.
7. Logged all work in a Tivoli based application called Info man Used Remote desktop management tool.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Assigned in teams to refresh, setup and configure computer workstations for each office within the Department of Social Services.
2. Responsible for duties such as Perform PC deployment such as installing and configuring Windows Deployment Services.
3. Setting and configuring workstations to connect to the SQL server. Imaging computer workstations from Windows XP to Windows 7 Professional.
4. Assisted bank personnel in banking locations during Wells Fargo/Wachovia Bank conversion in Richmond, Virginia Troubleshoot hardware.
5. Performed routine systems checks communicate with bank personnel Assisted in the decommissioning phase of the project.
6. Served as part of a team supporting and maintaining all desktop and laptop computers in Columbus offices.
7. Helped with the conversion of mainframe computing to desktop PCs for company and Charbroil.

Experience

2-5 Years

Level

Junior

Education

BS

Description :

1. Responsible for the deployment of PCs in a large multi-site financial institution as part of a team.
2. Role included managing multiple urgent issues in parallel under stressful conditions.and the implementation of the solutions.
3. Tasked with gathering and learning new information for future deployments regarding possible software issues.
4. Diagnose and evaluate reported issues related to deployment, customization or operation of applications, operating systems, and devices.
5. Imaging and staging of PCs for deployment including asset matching and tracking.
6. Responsible for generating and maintaining accurate support and pre-deployment reports to the General Rollout Control Center.
7. Concerned customers either fix their devices with simple troubleshooting steps or call the original manufacturer.

Experience

2-5 Years

Level

Junior

Education

Education

Description :

1. Setup, maintain and troubleshoot Microsoft Windows XP, 7 and 8 desktop and laptop computers.
2. Setup and configure printers, scanners, barcode scanners and other peripherals and other office printers.
3. Maintain inventory(Accounting) of all hardware and software resources and parts Maintain excellent communication.
4. Interacting directly with IT team members to document, track, and resolve issues related to workstations all over the facility.
5. Troubleshoot and maintain tablets, IPads and smartphones Configured Access Points and related wireless technologies.
6. Performed periodic backups as part of the client's business continuity strategy.
7. Trained users in equipment and application use Ordering IT equipment such as hardware and software and multitasking office assistant.

Experience

2-5 Years

Level

Junior

Education

Translation

Description :

1. Administered software installations to Desktops/Laptops using Altiris console.
2. Analyzed and resolved software and hardware problems. Verify and install bank teller applications, run troubleshooting with any system issues.
3. Identified trends to proactively prevent issues and developed processes to resolve.
4. Self-initiated research and recommended alternative actions for problem resolution.
5. Initiated corrective actions to solve problems in a timely manner to achieve recovery with minimum impact to the customer.
6. Escalated issues where appropriate for resolution.
7. Provided desk-side assistance to the CEO, CFO, SVPs and senior management Provided technical assistance to computer system users.

Experience

5-7 Years

Level

Executive

Education

Certification

Description :

1. Implement network infrastructure for clients including wiring support, frame connections, and off-site patch panels.
2. Diagnosing and fixing problems or potential problems with the network and its hardware, software, and systems.
3. Responsible for day to day operation and maintenance of active directories, such as creating and adding users.
4. Responsible for adding and removing clients from the Novell GroupWise mail server.
5. Perform software installation, configuration, enhancements, updates, and migration for standard and advanced software suites.
6. Plan configured and deployed new computers, servers, switches, peripherals, and software.
7. Accomplishes advanced server administration on physical and virtual servers including hardware-software patches.

Experience

10+ Years

Level

Senior

Education

Associate

Description :

1. Answer user inquiries regarding computer software or hardware operation to resolve problems through Maximo ticketing system.
2. Set up equipment for employee use, performing or ensuring proper installation of printers, V printers, scanners, cables.
3. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
4. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems.
5. Refer major hardware or software problems or defective products to vendors or technicians for service.
6. Develop training materials and procedures, or train users in the proper use of hardware or software.
7. Confer with staff, users, and management to establish requirements for new systems or modifications.

Experience

7-10 Years

Level

Management

Education

Management

Description :

1. Assist with the management of support technicians and users in an Active Directory environment.
2. Intermediary contact for these individuals for all technical questions regarding Penske's application base.
3. Instrumental in developing and implementing training material for Penske's Sales system and Help Desk.
4. Actively involved in working with Networking and Security in the Sophos antivirus and firewall project.
5. Responsible for the communication to the field for the new antivirus solution.
6. Selected by IT Security to assist with the design and documentation of Penske's new firewall and pc antivirus policies.
7. Ensured that new Help Desk technicians were fully aware of Penske's network and security policies.

Experience

5-7 Years

Level

Executive

Education

Engineering

Description :

1. Provided diagnostic testing and repair of warranty hardware through vendors.
2. Lead support for Insight imaging project Lead support for DBOX image management, maintenance, and development.
3. Support, develop, and implement imaging processes and procedures for the DBOX system.
4. Traveled for projects to provide on-site support, site breakdowns, and site relocations. Perform on par or above the Service Level Agreements established.
5. Assisted in migrations of Lotus Notes to Outlook, Sametime to Lync, and the Windows XP to Windows 7 migration.
6. Setup and implemented Windows Server Update Service (WSUS) for automatic patching of workstations throughout the Satilla Health Services domain.
7. Installing new computers from various vendors including IBM, Compaq, HP, Dell, and Lenovo.

Experience

5-7 Years

Level

Executive

Education

Electronics