PC Support Technician Resume
Summary : To obtain a position as a senior systems administrator or supervisor. Knowledgeable IT professional with over 14 years of experience. Effective communicator with both end users and senior management.
Skills : Computer software support, Computer hardware support.
Description :
- Troubleshooting software and hardware issues and providing user training on new capabilities.
- Promoted to a senior-level technician with the FW PO, worked as the sole support personnel for a group of approximately 100 users.
- Assisted with training lower level technicians by developing documentation for reference and providing desk-side training when needed.
- Determined when requested software needed a Certificate of Networthiness (CoN) by researching Army requirements.
- Served as the Information Assurance Security Officer (IASO) for the Fixed Wing Project Office by enforcing security.
- Regulated Aviation Systems Project Office and FW PO IT systems to ensure compliance with all Department of Defense.
- Managed both non-secure internet protocol router network (NIPRNET) and secure internet protocol router network (SIPRNET) accounts using Active Directory.
Experience
7-10 Years
Level
Management
Education
Information Systems
PC Support Technician/Representative Resume
Headline : Knowledgeable devoted IT professional with over five years of work related experience in the United States Army, in addition to two and a half years as a PC technician at Upstate Medical University.
Skills : Microsoft Office, Ms-excel.
Description :
- Managed the hardware and software for a major call-center of about end-users, which includes the inventory of the computer.
- Troubleshooting Tier 2 level issues related to desktops, laptops, Avaya VOIP phones, mobile devices which included iPads, iPhones.
- Fixed and replaced parts for laptops, desktops, and servers as needed and ordering parts for computers under warranty.
- Manage computers in their group policy association on the domain and managed incidents using CASDM and FootPrints.
- Deployed hardware to the production floor and software through manual installs or using the Microsoft System Center Configuration Manager process.
- Auditing the file server structure for the entire eastern region team as well as controlling users' personal folder size quotas.
- Managed and updated the structure, documents, and permissions of the users to the Desktop Support Team's Sharepoint site.
- Trained and assisted the newly hired PC Support Technicians on all of the standards of operations, company policies, and the duties of the position.
Experience
5-7 Years
Level
Executive
Education
Cyber Security
PC Support Technician/Executive Resume
Headline : Highly qualified Pc Support Technician with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and excel in the collaborative environment.
Skills : Project planning, coordination, and implementation.
Description :
- Perform daily maintenance, monitoring, and security of all servers, peripheral devices, printers, computers.
- Provide desk-side, email, remote, and phone support for operating system and software/application upgrades for servers.
- Set-up and support of Outlook 2003, XP Professional, Office XP, Windows 2003 Server, RETEK, Oracle, DM Plus/DLX.
- Provide customer support by troubleshooting, maintaining, repairing, printers and computers.
- Supported over computers at three locations including Remote Sales. Also, Admin of the Phone System.
- Responsible for maintaining day to day maintenance of technology in the credit union's 4 branches and main location.
- Conduct Network Administration tasks including but not limited to setting up and installing servers.
Experience
5-7 Years
Level
Executive
Education
Computer
PC Support Technician I Resume
Objective : Accomplished System Strong communicator and a team leader, with the inspiration to continue Information Technology trends. Seeking a challenging and rewarding position.
Skills : Microsoft Windows, Office, outside packages.
Description :
- Maintained switch, network, and communication support for the A, B, and C terminals infrastructure.
- Maintained service level agreements, providing fast and responsive expertise for the Windows-based machines.
- Responsible for re-imaging all computers Provided support for making moves, adds, and changes, in Active directory, to objects.
- Helped customer maintain proper utilization of their inbox, pertaining to inbox messages, and PST files inside of Microsoft outlook.
- Performed third level support maintenance on network devices, such as the computers, bag tag, and airline boarding pass printers.
- Maintained, and monitored connectivity to the network. Monitored connectivity to Cisco Hubs, Routers, and Switches.
- Logged all work in a Tivoli based application called Info man Used Remote desktop management tool.
Experience
2-5 Years
Level
Junior
Education
Diploma
Jr. PC Support Technician Resume
Objective : PC Support Technician with almost 10 years of IT experience. Worked on a pharmacy system deployment project for Kaiser Permanent. Responsibilities include installing and configuring Windows Deployment Services.
Skills : Microsoft Office, Active Directory, POS, LAN, S Server.
Description :
- Assigned in teams to refresh, setup and configure computer workstations for each office within the Department of Social Services.
- Responsible for duties such as Perform PC deployment such as installing and configuring Windows Deployment Services.
- Setting and configuring workstations to connect to the SQL server. Imaging computer workstations from Windows XP to Windows 7 Professional.
- Assisted bank personnel in banking locations during Wells Fargo/Wachovia Bank conversion in Richmond, Virginia Troubleshoot hardware.
- Performed routine systems checks communicate with bank personnel Assisted in the decommissioning phase of the project.
- Served as part of a team supporting and maintaining all desktop and laptop computers in Columbus offices.
- Helped with the conversion of mainframe computing to desktop PCs for company and Charbroil.
Experience
2-5 Years
Level
Junior
Education
BS
PC Support Technician/Analyst Resume
Objective : To obtain a position that will expose to various options within field of study in Information Technology. Seeking new challenges to broaden areas of knowledge in desktop support.
Skills : Active Directory, Troubleshooting, Remedy, Microsoft Office Suite.
Description :
- Responsible for the deployment of PCs in a large multi-site financial institution as part of a team.
- Role included managing multiple urgent issues in parallel under stressful conditions.and the implementation of the solutions.
- Tasked with gathering and learning new information for future deployments regarding possible software issues.
- Diagnose and evaluate reported issues related to deployment, customization or operation of applications, operating systems, and devices.
- Imaging and staging of PCs for deployment including asset matching and tracking.
- Responsible for generating and maintaining accurate support and pre-deployment reports to the General Rollout Control Center.
- Concerned customers either fix their devices with simple troubleshooting steps or call the original manufacturer.
Experience
2-5 Years
Level
Junior
Education
Education
PC Support Technician/Co-ordinator Resume
Objective : To obtain a position within the Information Technology field with a company that will provide an opportunity to advance knowledge of the growing industry, as well as a fair chance for personal growth.
Skills : PC Support, Ms-office.
Description :
- Setup, maintain and troubleshoot Microsoft Windows XP, 7 and 8 desktop and laptop computers.
- Setup and configure printers, scanners, barcode scanners and other peripherals and other office printers.
- Maintain inventory(Accounting) of all hardware and software resources and parts Maintain excellent communication.
- Interacting directly with IT team members to document, track, and resolve issues related to workstations all over the facility.
- Troubleshoot and maintain tablets, IPads and smartphones Configured Access Points and related wireless technologies.
- Performed periodic backups as part of the client's business continuity strategy.
- Trained users in equipment and application use Ordering IT equipment such as hardware and software and multitasking office assistant.
Experience
2-5 Years
Level
Junior
Education
Translation
Lead PC Support Technician Resume
Headline : Hard working individual with work experience as a registered pharmacy technician,life insurance assistant underwriter, and pc support technician.
Skills : PC hardware/software, Mac books and i phones.
Description :
- Administered software installations to Desktops/Laptops using Altiris console.
- Analyzed and resolved software and hardware problems. Verify and install bank teller applications, run troubleshooting with any system issues.
- Identified trends to proactively prevent issues and developed processes to resolve.
- Self-initiated research and recommended alternative actions for problem resolution.
- Initiated corrective actions to solve problems in a timely manner to achieve recovery with minimum impact to the customer.
- Escalated issues where appropriate for resolution.
- Provided desk-side assistance to the CEO, CFO, SVPs and senior management Provided technical assistance to computer system users.
Experience
5-7 Years
Level
Executive
Education
Certification
Sr. PC Support Technician Resume
Summary : Obtain a position at City IT Department where can utilizing skills in the areas of hardware deployment, administrative tasks, troubleshooting and technical support.
Skills : Technical Support, Ms-office.
Description :
- Implement network infrastructure for clients including wiring support, frame connections, and off-site patch panels.
- Diagnosing and fixing problems or potential problems with the network and its hardware, software, and systems.
- Responsible for day to day operation and maintenance of active directories, such as creating and adding users.
- Responsible for adding and removing clients from the Novell GroupWise mail server.
- Perform software installation, configuration, enhancements, updates, and migration for standard and advanced software suites.
- Plan configured and deployed new computers, servers, switches, peripherals, and software.
- Accomplishes advanced server administration on physical and virtual servers including hardware-software patches.
Experience
10+ Years
Level
Senior
Education
Associate
PC Support Technician/Director Resume
Summary : Highly motivated and dedicated computer professional seeking to utilize hands-on and educational experience in IT environment. Specialize in systems analysis, application design, testing.
Skills : Microsoft Office, Cisco, Android, IOS, Active Directory.
Description :
- Answer user inquiries regarding computer software or hardware operation to resolve problems through Maximo ticketing system.
- Set up equipment for employee use, performing or ensuring proper installation of printers, V printers, scanners, cables.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems.
- Refer major hardware or software problems or defective products to vendors or technicians for service.
- Develop training materials and procedures, or train users in the proper use of hardware or software.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
Experience
7-10 Years
Level
Management
Education
Management
Asst. PC Support Technician Resume
Headline : Experienced Information Technology professional providing design, analysis, and administration of network, virtual, storage, and security systems. Excellent problem solving and customer service skills.
Skills : TCP/IP And Network Protocol Analysis, Cisco Switching.
Description :
- Assist with the management of support technicians and users in an Active Directory environment.
- Intermediary contact for these individuals for all technical questions regarding Penske's application base.
- Instrumental in developing and implementing training material for Penske's Sales system and Help Desk.
- Actively involved in working with Networking and Security in the Sophos antivirus and firewall project.
- Responsible for the communication to the field for the new antivirus solution.
- Selected by IT Security to assist with the design and documentation of Penske's new firewall and pc antivirus policies.
- Ensured that new Help Desk technicians were fully aware of Penske's network and security policies.
Experience
5-7 Years
Level
Executive
Education
Engineering
PC Support Technician Resume
Headline : Skilled and focused System Support Analyst who rapidly diagnoses and resolves critical enterprise system issues. Strong understanding of business practices and project management methodology.
Skills : Active Directory, Service Now, Remedy, Power shell, As 400.
Description :
- Provided diagnostic testing and repair of warranty hardware through vendors.
- Lead support for Insight imaging project Lead support for DBOX image management, maintenance, and development.
- Support, develop, and implement imaging processes and procedures for the DBOX system.
- Traveled for projects to provide on-site support, site breakdowns, and site relocations. Perform on par or above the Service Level Agreements established.
- Assisted in migrations of Lotus Notes to Outlook, Sametime to Lync, and the Windows XP to Windows 7 migration.
- Setup and implemented Windows Server Update Service (WSUS) for automatic patching of workstations throughout the Satilla Health Services domain.
- Installing new computers from various vendors including IBM, Compaq, HP, Dell, and Lenovo.
Experience
5-7 Years
Level
Executive
Education
Electronics
