A Physical Therapy Receptionist who works in a clinic or physical therapy office, and is responsible for checking patients in and out of the office, scheduling appointments, and assisting with billing and insurance, and maintains accurate medical records. A well-drafted Physical Therapy Receptionist Resume mentions the following daily account abilities – preparing client charts, cleaning the reception area, maintaining office inventory; picking up and delivering mail, maintaining patient files, and correspondence, preparing therapy daily charge slips, maintaining attendance logs and monthly productivity states, and maintaining adequate quantities of forms.
Summary of skills that highlight a resume is – basic clerical skills, good communication skills, experience with medical terminology, the ability to adhere to safety protocols, knowledge of relevant software and MS Office software, and knowledge of first aid and CPR. Those seeking this job role must have at least a high school diploma or GED.
Objective : Dedicated Physical Therapy Receptionist with over 5 years of experience in managing patient interactions and ensuring seamless office operations. Proficient in scheduling appointments, verifying insurance, and maintaining accurate patient records. Committed to delivering exceptional service and fostering a welcoming environment for patients and staff alike.
Skills : Patient Scheduling, Medical Terminology, Insurance Verification, Data Entry
Description :
Ensured efficient daily operations by managing patient schedules and coordinating appointments.
Processed insurance authorizations and collected co-pays, enhancing billing accuracy.
Acted as the primary point of contact for patient inquiries, fostering a supportive environment.
Maintained organized medical records and ensured compliance with privacy regulations.
Facilitated communication between patients and healthcare providers to streamline care.
Trained new staff on office procedures and patient management systems.
Monitored office supplies and equipment to ensure uninterrupted service delivery.
Experience
2-5 Years
Level
Junior
Education
AAS-MOA
Physical Therapy Receptionist Resume
Objective : Detail-oriented Physical Therapy Receptionist skilled in patient intake, insurance verification, and appointment management. Successfully streamlined office processes, reducing wait times by 30% and enhancing overall patient experience.
Processed patient payments for co-pays and outstanding balances while ensuring accurate financial records.
Coordinated insurance verification processes to facilitate timely patient care.
Managed appointment scheduling and reminder calls to optimize patient flow.
Communicated effectively with healthcare providers via email, fax, and phone to streamline operations.
Performed data entry and maintained organized patient records using electronic health systems.
Handled a multi-line phone system, addressing patient inquiries and directing calls appropriately.
Ensured a clean and inviting reception area, enhancing patient experience.
Experience
2-5 Years
Level
Junior
Education
AAS-MOA
Physical Therapy Receptionist Resume
Summary : With a decade of experience as a Physical Therapy Receptionist, I excel in patient management, appointment scheduling, and insurance verification. My expertise lies in enhancing operational efficiency and ensuring a welcoming atmosphere for all patients. I am dedicated to providing exceptional service while maintaining accurate records and facilitating smooth clinic operations.
Skills : ICD-10 Coding, Medical Billing and Collections, Insurance Verification and Collections, Insurance Benefits Verification, Administrative Support
Description :
Maintained precise records of patient care, progress, and concerns.
Scheduled patient appointments and ensured timely check-ins.
Created a clean, safe environment for patients and staff.
Performed clerical tasks including data entry, answering phones, and filing documents.
Scanned and integrated medical documents into electronic charts.
Verified patient eligibility and claim statuses with insurance providers.
Efficiently entered orders into the EMR system, enhancing workflow.
Experience
7-10 Years
Level
Management
Education
AAS in MOM
Physical Therapy Receptionist Resume
Summary : Skilled Physical Therapy Receptionist with a decade of experience in managing patient relations and optimizing clinic workflows. Adept at appointment scheduling, insurance verification, and maintaining detailed patient records. Passionate about enhancing patient experiences and ensuring efficient office operations in a welcoming environment.
Skills : Confidentiality, Communication Skills, Multi-tasking, Time Management, Problem Solving
Description :
Managed appointment scheduling, responded to patient inquiries, and prepared charts for healthcare providers, ensuring efficient clinic operations.
Maintained accurate patient records and coordinated communications between staff and patients to enhance service delivery.
Executed insurance authorization requests, ensuring timely approvals for patient treatments.
Processed billing for physical therapy services, including collecting copays and managing accounts receivable.
Facilitated the flow of information within the office, assisting with documentation and record maintenance
Processed insurance claims with a 98% approval rate, ensuring timely reimbursements for services rendered.
Experience
7-10 Years
Level
Management
Education
AAS-MOA
Physical Therapy Receptionist Resume
Headline : Proficient Physical Therapy Receptionist with a strong background in administrative support and patient relations. Recognized for improving office efficiency and maintaining a welcoming environment, leading to a 15% rise in patient retention.
Welcomed and registered patients, accurately entering demographic and financial information into the system.
Managed the appointment scheduling system, optimizing daily patient flow.
Pre-registered patient charts for upcoming appointments, ensuring availability of necessary documentation.
Enhanced patient satisfaction by providing timely and efficient reception services.
Reduced no-show rates by implementing reminder calls, improving clinic productivity.
Coordinated the referral process, meticulously documenting communications and follow-ups.
Maintained compliance with patient confidentiality and HIPAA regulations.
Experience
5-7 Years
Level
Executive
Education
AAS-MOA
Physical Therapy Receptionist Resume
Summary : Accomplished Physical Therapy Receptionist with 10 years of experience in optimizing patient flow and enhancing administrative processes. Expertise in scheduling, insurance verification, and patient record management. Passionate about creating a supportive environment that fosters patient care and operational excellence.
Managed all incoming calls and greeted patients upon arrival, ensuring a warm welcome.
Directed calls to appropriate staff, facilitating effective communication.
Maintained organized filing systems for patient records and documentation.
Handled fax communications, ensuring timely processing of patient information.
Prepared patient charts and verified insurance details for appointments.
Checked patients in and out, collected co-payments, and scheduled follow-up visits.
Assisted in compiling monthly statistics for quality assurance and operational improvements.
Experience
7-10 Years
Level
Management
Education
AAS-MOM
Physical Therapy Receptionist Resume
Headline : Compassionate Physical Therapy Receptionist with expertise in handling patient inquiries and managing sensitive information. Played a key role in enhancing communication between patients and therapists, fostering a supportive treatment environment.
Skills : Bilingual Communication, Knowledge of Medical Terminology, Adaptability, Basic First Aid, Health Care Knowledge
Description :
Coordinated appointment scheduling for a busy physical therapy office, managing over 100 appointments weekly.
Verified patient benefits and eligibility, ensuring accurate billing and insurance processing.
Maintained organized patient records, enhancing data retrieval and confidentiality.
Utilized bilingual skills to assist Spanish-speaking patients, improving patient relations.
Streamlined communication between therapists and patients, enhancing overall workflow.
Coordinated communication between therapists and patients, enhancing treatment adherence and satisfaction.
Experience
5-7 Years
Level
Executive
Education
AAS Health Sciences
Physical Therapy Receptionist Resume
Objective : Energetic Physical Therapy Receptionist with 5 years of experience efficiently managing patient flow and supporting clinical staff. Expertise in appointment scheduling, insurance verification, and maintaining meticulous patient records. I am dedicated to creating a positive patient experience while ensuring smooth office operations.
Managed multi-line phone systems, addressing patient inquiries and appointment requests.
Coordinated schedules for therapists, optimizing availability and patient flow.
Assisted therapists during patient sessions, ensuring a supportive environment.
Created and maintained accurate patient records in EMR, scanning and organizing documents.
Scheduled appointments for all therapy providers, minimizing scheduling conflicts.
Checked in clients for gym sessions, ensuring proper documentation.
Maintained a clean and welcoming reception area, contributing to a positive patient experience.
Experience
2-5 Years
Level
Executive
Education
AAS
Physical Therapy Receptionist Resume
Headline : As an accomplished Physical Therapy Receptionist with 7 years of dedicated experience, I excel in managing patient interactions and optimizing office workflows. My expertise in scheduling, insurance verification, and maintaining meticulous records ensures seamless operations. I am passionate about providing exceptional service and fostering a welcoming atmosphere for patients and staff.
Skills : Medical Billing and Coding Expertise, Workflow Optimization, Cultural Competence, Stress Management, Data Management
Description :
Checked in patients, processed payments for copays and deductibles.
Greeted patients, assessed their needs, and guided them through necessary procedures.
Answered patient inquiries, providing information and directing them to appropriate staff as needed.
Managed phone communications, taking messages and forwarding calls efficiently.
Maintained supply inventory for reception and clinical areas, ensuring adequate resources.
Coordinated with therapists to streamline patient flow and scheduling.
Documented patient information accurately in electronic medical records.
Experience
5-7 Years
Level
Executive
Education
AAS-MOA
Physical Therapy Receptionist Resume
Headline : With 7 years of experience as a Physical Therapy Receptionist, I specialize in managing patient interactions and streamlining office operations. My expertise includes scheduling appointments, verifying insurance, and maintaining precise patient records. I am dedicated to enhancing patient satisfaction while ensuring efficient clinic workflows and a friendly environment.
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