Players Club Representative Resume Samples

A Players Club Representative will provide customer service to existing members and also enroll new members into the club. The exact job duties may vary from club to club, but certain duties are common and are included on the Players Club Representative Resume as follows – informing club members about various benefits, contests and promotions; opening new accounts, issuing cards to the player’s club member; providing service to guests with a positive demeanor and pleasant attitude, and performing cashiering duties.

Those seeking this occupation should depict on the resume the following skills and abilities – ability to handle a fast-paced environment, energetic work attitude, familiarity with inventory control, staff scheduling knowledge, deep understanding of club operations and working; and moderate knowledge of general aspects of the job. A high school diploma or GED is the minimum requirement.

Players Club Representative Resume example

Players Club Representative Resume

Headline : Enthusiastic with training and experience Detailed oriented require minimal supervision Excellent computer skills Ability to adapt quickly to change and eager to develop new skills Drive and determination on all projects Superb customer relations.

Skills : Microsoft Office, Bilingual, Customer Service, Marketing, Phones, Patron Management, Adobe Reader.

Description :

    1. Worked with the Management Team to facilitate world class customer service to ensure a high rate of return repeat business.
    2. Greeting casino guests at the door, registration of casino guests for player's club, insure correct data entry by auditing creation of all new accounts.
    3. Responsible for issuing Player's Club cards to patrons, promotional drawings and paying out winners.
    4. Responsible for issuing Player's Club cards to patrons and tracking promotion responses in the computer Trained new hires.
    5. Work with CRM and point system Calculate and points.
    6. Providing excellent service gathering all the customers information and spending patterns, informing guests of ongoing and future promotions.
    7. Greeted customers, put personal information in the computer, printed player card.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Junior
Education
Education
Diploma


Asst. Players Club Representative Resume

Headline : Objective is to obtain a position in Human Resources, providing opportunity to make a strong contribution by utilizing and expanding upon related education, skills, experiences and capabilities.

Skills : Certified in customer service,Communication Skills, Team Building, Team Leadership, Teamwork, Customer Service, Access.

Description :

    1. Responsible for enrolling members into the Player's Club, embossing and members with questions, redemptions and special requests.
    2. Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.
    3. Generate new business by signing up qualified guests for the Players' Club.
    4. Greet and interact with guests in the casino in a courteous and professional manner.
    5. Maintain up-to-date knowledge of player tracking system, promotions, events, entertainment and general property information.
    6. Create and issue Players Club cards and promote the program and related promotions.
    7. Maintain integrity of database by following precise standards of data entry.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BS


Associate. Players Club Representative Resume

Headline : Seeking a sales associates or representative position working in diverse retail and customer service environment driven to exceed sales goals and build long term relationships with customers by delivering a positive experience through high-quality customer care.

Skills : Customer Service Skills, Bilingual, Punctual, Excel Windows proficient, Quick learner, Organized.

Description :

    1. Handled all customer service issues Informed guests of all upcoming  very confident that have had a positive impact while at this job.
    2. Responsibilities provide customer service to the guests of the casino and hotel.
    3. Skills used cash handling accuracy loss prevention excellent multi-tasker strong communication skills proficient in ms office organized time management.
    4. Increased volume and loyalty to the casino by attracting new players and building one-on-one relationships with guests.
    5. Responsibilities educated customers on game rules and mathematical probabilities of various wagers.
    6. istened to situations that patrons had and directed them to a satisfactory solution to their issue.
    7. Effectively explain complimentary structure and how to qualify for different levels of complimentary services or goods.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Players club representative l Resume

Headline : Quick learner can understand new information quickly Hard worker always looking to improve in new skills and skills already have Gladly completely any tasks assigned Work well with others Very comfortable working alone.

Skills : Microsoft Office, Phone Skills, Customer Relationship Management, Cash Handling, Call Center, Data Entry.

Description :

    1. Create and manage players accounts and free play and take photos, make announcements on pa system.
    2. Build rapport and maintain positive relationships with customers - Provide assistance in registering customers for the loyalty - Address concerns and questions.
    3. Replaced lost players club cards, applied promotions for customers, cashiering.
    4. Responsibilities provide customer service to the guests of the casino and hotel.
    5. Contacted active and inactive guests by mail and by phone with information about promotions and upcoming events.
    6. Skills used cash handling accuracy loss prevention excellent multi-tasker strong communication skills proficient in ms office organized time management.
    7. Listened to situations that patrons had and directed them to a satisfactory solution to their issue.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Management
Education
Education
HS

players club representative ll Resume

Headline : Experience in retail customer service, including fashion retail. Helping customers with inquiries and product knowledge. Creats an inviting atmosphere. Experience in marketing and promotions.

Skills : Great Communication, Great Customer Service, Great Team Player.

Description :

    1. Inform guests of all aspects of Player's Club, and promotes the Players Club program to guests on the  floor.
    2. Signs up new guests for their Players Club card, processes replacement cards and matains the data base updating guest records and flagging duplicate accounts to ensure guest information is correct.
    3. Effectively explain complimentary structure and how to qualify for different levels of complimentary services or goods.
    4. Help with maintenance and inventory control of Player's Club merchandise.
    5. Skills Used Superior guests service, Great communication, being a team player.
    6. Create new accounts for members and update existing accounts.
    7. Provide information to guests about promotions and events within the casino.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Management
Education
Education
BS

Jr. Players Club Representative Resume

Headline : Extremely organized, dedicated, passionate individual that excels in a fast paced work environment. Displays an outstanding work ethic and the ability to work well in a team setting. Very compassionate with a passion for providing outstanding service.

Skills : Microsoft office, Microsoft word,Communication Skills, Team Building, Team Leadership, Teamwork, Customer Service, Access.

Description :

    1. Greeted guests as they entered the casino and assisted in all special events and promotions.
    2. Provided current information relative to player club membership, casino amenities, services, promotions, special events and off-site attractions.
    3. Initiated new-member enrollments by actively pursuing non-members using approved methods.
    4. Upon verification, enter guest data, in an accurate and efficient manner.
    5. Identified and resolved the concerns of a guest relative to our services, special events or promotions.
    6. Conducted transactions with guests by handling cash, processing memberships, coupons, drawing tickets, box office revenue and receipts.
    7. Answered telephones and spoke with guests and co-workers in a professional, courteous, knowledgeable and timely manner.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Management
Education
Education
Diploma

Players Club Representative/Consultant Resume

Headline : Experience in the medical field as a Certified Nursing Assistant in hospital settings, nursing home, and upon completion of Medical Assistant had hands on experience in both front/back office.Always been drawn towards the medical field.

Skills : Customer Relationship Management, Sales, Customer Relations.

Description :

    1. Distribute Player's Club membership cards to customers at Player's Club counter, and assists customers.
    2. Maintained a working knowledge of computer skills for Patron Players Club Services.
    3. Maintained a working knowledge of the Player's Club in order to effectively explain to customers.
    4. Provided smooth, courteous and efficient service to customers.
    5. Maintained a working knowledge of the property, as well as current and upcoming special events, in order to advise customers and fellow employees of same, whenever possible.
    6. Maintained highest level of Guest Services and resolved minor customer conflicts, which relate to Player's Club.
    7. Assisted Shift Managers and Casino Hosts, as needed, with Player's Club related matters.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
HS

Players Club Representative/Executive Resume

Headline : High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently.

Skills : patient care, triage, and data entry,Communication Skills, Team Building, Team Leadership, Teamwork, Customer Service, Access.

Description :

    1. Assisting guests with their reward card needs.
    2. Making sure they are aware of the benefits to having a rewards card and keeping their information as accurate as possible.
    3. Follow all policies and procedures to make sure things are done in a timely and professional fashion.
    4. Basic office duties: answering phone, filing, copying, data entry, maintaining a clean working environment.
    5. Demonstrated superior customer service skills that make communication with our guests a lot easier and beneficial to both parties.
    6. Responsibilities provide customer service to the guests of the casino and hotel.
    7. Contacted active and inactive guests by mail and by phone with information about promotions and upcoming events.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Players Club Representative/Coordinator Resume

Headline : To obtain a full-time position in the customer service and sales career field. Sales, customer service and managerial experience.Intimidated with a busy atmosphere. A fast pace environment means there is always something to do. With that said will make a good first impression for business.

Skills : Customer Service,Communication Skills, Team Building, Team Leadership, Teamwork, Customer Service, Access.

Description :

    1. Maintained a working knowledge of the player's club in order to effectively explain the same to guests.
    2. Provided a smooth and efficient service to guests.
    3. Maintained a working knowledge of casino facilities, as well as current and upcoming special events, in order to advise guests and fellow employees, whenever possible.
    4. Facilitated the flow of information throughout the department by attending regularly scheduled departmental meetings.
    5. Resolved minor guest conflicts, which relate to player's club.
    6. Ensured a maximum level of guest service and satisfaction was achieved and maintained.
    7. Responsibilities provide customer service to the guests of the casino and hotel.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Management
Education
Education
BS

Players Club Representative/Supervisor Resume

Headline : Would love to do something involving the medical field or just dealing with the general public, love to have a job where there are opportunities for advance and able to learn new things and advance in career.

Skills : administrative, benefits, billing, Cash management, PDP, features, inventory control, Marketing.

Description :

    1. Assisted with various Guests and VIP Guests.
    2. Signed up new players and assisted them with their every request.
    3. Assisted the Main Marketing Manger with various events, slot tournaments, special events, etc.
    4. Attended special events and assisted where and whenever needed.
    5. The Player's Club is one of the most important departments in the Casino.
    6. Announced various announcements over the loud speaker over the casino floor.
    7. Worked as a call center representative answering constant ring telephones and booked booms through the Hilton.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Players Club Representative/Specialist Resume

Headline : Quick learner who is able to easily obtain new information Hard worker is dedicated to improving the skills already have Will happily complete tasks given to Team-oriented and work well with others Comfortable working alone to finish projects.

Skills : Customer Service,Communication Skills, Team Building, Team Leadership, Teamwork, Customer Service, Access.

Description :

    1. Replace cards, update accounts, and redeem free-play coupons and food coupons while working the counter.
    2. Collect comment cards, compile and distribute to management.
    3. Prepare weekly reports to departments informing them of upcoming promotions.
    4. Receive and respond to emails from guests and vendors .
    5. Assist with special promotions, drawings, hot seats, and tournaments.
    6. Responsibilities provide customer service to the guests of the casino and hotel.
    7. Listened to situations that patrons had and directed them to a satisfactory solution to their issue.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Management
Education
Education
Diploma

Players Club Representative Resume

Summary : Dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven, with strong time management and prioritization abilities.

Skills : Microsoft Work,Teamwork, Customer Service, Access, Excel, Editing, Ms Word, MS Office, Outlook, Office: Word, Powerpoint.

Description :

    1. Promotes high level of Customer Service to ensure customers get the ultimate gaming experience throughout Win-River casino.
    2. Cash handling with gift shop items, slot tournament sales, and events.
    3. Responsible for input and confidentiality of players club accounts.
    4. Knowledgeable about upcoming and current promotions/events.
    5. Uses Microsoft Outlook as a way of communication with other departments.
    6. Write and corrects Standard Operating Procedures for the department.
    7. Responsible for overflow calls from Dispatch in regards to helping direct to other departments or answering any questions/needs.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma