A Premises Technician will handle the activities relating to the installation of telecommunication services at homes and offices. The common duties showcased on the Premises Technician Resume are – ensuring all services work correctly, installing wires and cables, installing television, phone and internet; promoting product features, checking functionalities, solving technical issues, analyzing and interpreting all broadband tools, taking responsibility for in-field safety, troubleshooting low voltage issues, isolating line issues, performing standard runner duties during overloads, and undertaking other maintenance tasks.
Job skills required at the work front include – a very thorough knowledge of telecommunication services, attention to safety, ability to climb and work at heights or at confined places, knowledge of wiring and installation, computer competences and training skills. An associate’s degree in a technical discipline is commonplace among job applicants.
Objective : Dedicated Premises Technician with 2 years of hands-on experience in installation and maintenance of telecommunications systems. Proven ability to troubleshoot and resolve technical issues while ensuring top-notch customer service. Passionate about enhancing operational efficiency and delivering exceptional service in dynamic environments.
Conducted thorough inspections on customer premises equipment (CPE) to ensure optimal performance and address any issues proactively.
Installed and configured various telecommunications devices, including set-top boxes and WiFi routers, adhering to company standards.
Worked in diverse environments, including attics and basements, demonstrating flexibility and physical stamina.
Executed cross-connects at service interfaces to transition customers to advanced networks efficiently.
Maintained accurate records of service calls and resolutions to enhance operational efficiency.
Collaborated with team members to improve service delivery processes and overall customer satisfaction.
Provided technical support and guidance to customers, ensuring a positive experience and fostering long-term relationships.
Experience
0-2 Years
Level
Entry Level
Education
AAS in Telecom
Senior Premises Technician Resume
Headline : Seasoned Senior Premises Technician with over 7 years of expertise in the installation and maintenance of telecommunications systems. Adept at diagnosing and resolving complex technical issues while consistently delivering superior customer service. Committed to optimizing operational processes and enhancing service delivery in fast-paced environments.
Skills : Inventory Management, Project Coordination, Team Collaboration, System Upgrades, Quality Assurance
Description :
Install and configure inside wiring for IPTV, VoIP, and high-speed DSL services on the Lightspeed network.
Conduct thorough site surveys to assess installation requirements and ensure adherence to safety standards.
Collaborate with cross-functional teams to troubleshoot and resolve network issues efficiently.
Maintain accurate records of installations and service calls to enhance operational reporting.
Provide technical support and training to junior technicians on installation techniques and equipment handling.
Utilize diagnostic tools to identify and rectify faults in telecommunications equipment.
Ensure compliance with industry regulations and company policies during all service activities.
Experience
5-7 Years
Level
Senior
Education
B.S. IT
Premises Technician Resume
Summary : Accomplished Premises Technician with 10 years of extensive experience in the installation and maintenance of telecommunications systems. Expert in diagnosing technical issues and enhancing service delivery while prioritizing customer satisfaction. Driven to improve operational efficiency and ensure optimal performance in diverse environments.
Skills : Telecommunications Installation, Adaptability, Technical Training, Customer Relations, Field Service Operations, Documentation Skills
Description :
Installed and maintained telecommunications equipment and systems.
Install, repair, disconnect, modify, and upgrade customer service offerings, including customer premises equipment (CPE) and inside wiring.
Conduct inspections on CPE and take necessary actions to ensure optimal service functionality.
Handle technical, administrative, and clerical tasks while maintaining effective communication with customers.
Adhere to safety protocols and wear appropriate safety equipment during all operations.
Install, repair, and maintain networking equipment, including modems, routers, and fiber optic cables.
Test and troubleshoot aerial and buried drop wire connections from serving terminal to network interfaces.
Experience
7-10 Years
Level
Management
Education
AAS Telecom
Advanced Premises Technician Resume
Headline : Dynamic Advanced Premises Technician with 7 years of extensive experience in telecommunications installation and maintenance. Skilled in troubleshooting complex systems and providing exceptional service to ensure client satisfaction. Passionate about leveraging technical expertise to enhance operational efficiency and deliver high-quality solutions in fast-paced environments.
Skills : Communication Skills, Project Management, Technical Troubleshooting, Telecommunications Equipment Installation, Equipment Maintenance, Signal Testing
Description :
Install and maintain communication equipment for residential and commercial clients, ensuring compliance with industry standards.
Diagnose and resolve issues with telecommunications systems using advanced testing tools and techniques.
Perform quality assurance tests on installed and repaired equipment, ensuring optimal performance and reliability.
Drive company service vehicles to various job sites, adhering to safety regulations and best practices.
Conduct regular inspections of equipment to maintain safety and operational efficiency.
Repair or replace defective components, including modems, wiring, and switching systems, to restore service promptly.
Educate clients on equipment usage and provide technical support for troubleshooting inquiries.
Experience
5-7 Years
Level
Senior
Education
AAS-Telecom
Premises Technician Resume
Headline : Accomplished Premises Technician with over 7 years of experience in the installation and maintenance of telecommunications systems. Proficient in troubleshooting complex technical issues and providing exceptional customer service. Committed to optimizing service delivery and enhancing operational efficiency in diverse environments.
Skills : Wiring Standards, Telecommunication Systems Setup, Customer Support Management, Emergency Response, Site Surveys, Regulatory Compliance
Description :
Executed professional wiring installations, testing, and maintenance of advanced telecommunications services, including internet and phone systems.
Completed an average of 6 service calls or 3 new installations daily, ensuring timely service delivery.
Consistently met or exceeded efficiency and safety benchmarks, contributing to a safe work environment.
Educated customers on service features, enhancing user experience and satisfaction post-installation.
Utilized hand tools and equipment, effectively working in various weather conditions.
Performed complex installations in challenging environments, maintaining a 100% accident-free record.
Diagnosed and resolved technical issues related to telecommunications services, ensuring high customer service standards.
Experience
5-7 Years
Level
Senior
Education
AAS-Telecom
Intermediate Premises Technician Resume
Objective : Proficient Premises Technician with 5 years of experience in the installation and maintenance of telecommunications systems. Demonstrated expertise in troubleshooting technical issues and ensuring a seamless customer experience. Focused on improving service delivery and operational efficiency in fast-paced environments.
Installed and maintained U-verse integrated digital TV, high-speed internet, and voice services using specialized tools.
Calculated impedance of wiring to optimize signal quality and reduce resistance.
Managed daily operations of multimedia and video components, ensuring optimal performance.
Conducted signal strength measurements at utility poles using electronic testing equipment.
Applied insulation to conductors and secured splices with moisture-proof materials.
Executed cable installation by hand from reels, utilizing winches for efficient deployment.
Configured customer setups, including installation, connection, and testing of equipment.
Experience
2-5 Years
Level
Junior
Education
A.S. in Telecom
Premises Technician Resume
Objective : Motivated Premises Technician with 2 years of experience in installing and maintaining telecommunications systems. Skilled in resolving technical issues efficiently while prioritizing customer satisfaction. Eager to contribute to a team that values operational excellence and service quality.
Skills : Troubleshooting Hardware, Voice Over Ip, Signal Maintenance, Patch Panel Management, Network Configuration, Data Center Operations
Description :
Performed installations and maintenance for U-verse integrated TV, high-speed internet, and voice services.
Utilized hand tools to rearrange wiring in confined spaces and at heights, ensuring safety and compliance.
Monitored product flow from storage tanks while operating loading equipment at Total Petrochemicals.
Inspected railcars for cleanliness and compliance with loading procedures.
Operated track mobile for transportation of materials and railcars to loading platforms.
Transported chemical samples and equipment throughout the facility, ensuring proper handling.
Provided exceptional customer service during installations, addressing any inquiries or issues promptly.
Experience
0-2 Years
Level
Entry Level
Education
AAS
Associate Premises Technician Resume
Objective : Detail-oriented Premises Technician with over 5 years of experience in installation, maintenance, and troubleshooting of telecommunications systems. Proven ability to work independently and collaboratively in fast-paced environments. Strong technical skills in fiber optics, copper cabling, and network infrastructure. Committed to delivering high-quality service and ensuring customer satisfaction.
Skills : Training And Mentoring, Vendor Management, Installation Procedures, Service Level Agreements, Remote Monitoring, Cable Splicing
Description :
Documented service requests and maintenance activities accurately.
Provided technical support to staff and clients as needed.
Managed inventory of tools and equipment for operational efficiency.
Ensured compliance with industry standards and regulations.
Configured and tested network devices for optimal performance.
Assisted in the design and layout of new installations.
Maintain communication systems' operational integrity through preventive maintenance routines.
Experience
2-5 Years
Level
Junior
Education
AAS
Premises Technician Resume
Headline : Results-oriented Premises Technician with 7 years of comprehensive experience in installing and maintaining telecommunications systems. Expertise in troubleshooting complex issues and ensuring high-quality service delivery. Eager to leverage technical skills to enhance operational efficiency and provide exceptional customer experiences.
Skills : Customer Service Skills, Customer Interaction, Time Management, Problem-solving Skills, Equipment Testing, Electrical Systems Knowledge
Description :
Maintained and operated company vehicle to ensure timely arrival at job sites.
Conducted thorough site inspections to assess material requirements for installations.
Executed installation and removal of AT&T systems, including wire pulling and device termination.
Documented each installation in the company log for accurate record-keeping.
Explained cable system operations to customers while promoting additional services.
Performed diagnostic checks after installations and prior to repairs.
Safely managed outside wiring from customer premises to AT&T utilities with a focus on safety protocols.
Experience
5-7 Years
Level
Management
Education
AAS
Trainee Premises Technician Resume
Objective : Enthusiastic Trainee Premises Technician with 2 years of practical experience in telecommunications installation and maintenance. Skilled in troubleshooting technical issues while maintaining a strong focus on customer satisfaction. Committed to improving service delivery and operational efficiency in fast-paced environments.
Skills : Windows Operating System, Fiber Optic Installation, Microsoft Office Suite, Network Equipment Setup
Description :
Executed installation and repair of telecommunications equipment for residential and commercial clients.
Coordinated with IT teams for system upgrades and installations.
Diagnosed and resolved issues for twisted-pair copper installations, ensuring minimal downtime.
Installed and maintained DSL, ADSL, and VDSL systems, optimizing performance for users.
Restored services promptly for customers, ensuring high levels of satisfaction and service reliability.
Utilized troubleshooting skills to identify and rectify network and transport issues.
Engaged with customers professionally, fostering positive relationships and enhancing company image.
Experience
0-2 Years
Level
Fresher
Education
AAS Electronics
Premises Technician Resume
Objective : Resourceful Premises Technician with 2 years of practical experience in the installation and maintenance of telecommunications systems. Adept at diagnosing issues and implementing effective solutions while ensuring customer satisfaction. Committed to driving operational efficiency and providing reliable service in diverse environments.
Skills : Incident Management, Work Order Management, Blueprint Reading, Grounding Systems, Asset Tracking
Description :
Execute installations and repairs of IPTV, Internet, and VoIP systems for residential and business clients.
Utilize testing equipment to identify line issues and verify signal quality.
Provided feedback on system performance and reliability.
Safely navigate utility poles using appropriate climbing gear.
Install aerial and buried drop wires to customer premises as required.
Perform cross-connects at serving area interfaces and conduct testing to pinpoint issues.
Troubleshoot outside plant issues and adjust pairs as necessary.
Experience
0-2 Years
Level
Entry Level
Education
AAS
Premises Technician Resume
Objective : Driven Premises Technician with 2 years of experience in the installation and maintenance of telecommunications systems. Skilled in efficiently troubleshooting technical issues while delivering exceptional customer service. Committed to enhancing operational workflows and ensuring client satisfaction in a fast-paced environment.
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