Premise Technician Resume Samples

A Premise Technician works for the telecommunication industry and takes charge of installing services such as internet, TV, and phone. Essential duties and responsibilities listed on the Premise Technician Resume include the following – promoting product features, educating customers about proper usage of the installed electronic products, installing wires, operating hand tools, resolving all technical issues, training and developing new and underperforming technicians, diagnosing network and device problems, implementing technical and procedural solutions.

Most eligible resumes display the following skills and abilities – knowledge of telecommunication services; attention to details; customer service orientation, attention to safety, the ability to climb high and work in confined areas, the ability to detect defective and malfunctioning connections, knowledge of basic and advanced electronic concepts and multitasking skills. An associate’s degree in technical fields is commonly seen on successful resumes.

 

Premise Technician Resume example

Premise Technician Resume

Objective : Premise Technician professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Expert retail sales professional offering 10+ years of experience in retail customer service and retail management. Focused on exceeding sales goals. Results-oriented Store Manager focused on increasing profits, reducing costs, inventory management, and transforming customer service standards.

Skills : Forklift Operator, Electric Pallet Jack, Skid steer, Reach truck, Slip sheet truck, Word, Landscaping, Plumbing.

Description :

    1. Described product to customers and accurately explained details and care of merchandise.
    2. Effectively communicated with and supported sales, marketing and administrative teams on a daily b asis.
    3. Scored in top 10% of employees in successful resolution of issues Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
    4. Served as the main liaison between customers, management and sales team.
    5. Prepared and installed connectors for use in local area networks (LAN) and automated communications systems. 
    6. Utilized test equipment such as LAN testers, fiber testers, and other continuity testers. 
    7. Performed full range of cable maintenance, splicing, termination, and transmission work on fiber and copper cables. 
        Years of Experience
        Experience
        2-5 Years
        Experience Level
        Level
        Junior
        Education
        Education
        High School Diploma


        Premise Technician Resume

        Summary : Dependable bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem-solving skills. As a manager, I strive to meet and or exceed all company goals.

        Skills : Management, Customer Service, Repair, Installation.

        Description :

          1. Installed of AT&T Gigapower, Fiber Internet, TV and Voice.
          2. Calibrated, monitored, programmed, and troubleshoot devices following installation.
          3. Installed network cabling for wireless internet capabilities.
          4. Performed troubleshooting and repair of existing line problems.
          5. Completed both premises and off-site installations of network cable.
          6. Educated customers about their service and equipment.
          7. Created and maintained database, and modify program contents to provide for new data preferred experience with office systems. 
          Years of Experience
          Experience
          7-10 Years
          Experience Level
          Level
          Management
          Education
          Education
          BICSI Certifications


          Premise Technician Resume

          Summary : As a Premise Technician, responsible for Identifying appropriate cable pairs in pedestals and DLC sites, installs and properly terminates drop wire, cable pairs, and jumper wires, and also Providing customer training as required on all installation and maintenance visits.

          Skills : Managing Skills, Developing Skills, Technician.

          Description :

            1. Politely assisted customers in person and via telephone.
            2. Provided an elevated customer experience to generate a loyal clientele.
            3. Answered product questions with up-to-date knowledge of sales and store promotions.
            4. Developed reputation as an efficient service provider with high levels of accuracy.
            5. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
            6. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
            7. Determined installation and maintenance methods using applicable Industry Standards, base facility standards, technical manuals, wiring diagrams, specification lists, engineered project drawings, building facility drawings, and communications system installation records. 
            Years of Experience
            Experience
            7-10 Years
            Experience Level
            Level
            Management
            Education
            Education
            Business Administration

            Premise Technician Resume

            Objective : Strive to perform all work according to the best interest of the company. Dedicated to monitoring all progress and performance, as well as the quality and timeliness of all duties assigned for me personally, and others working with me. Work to assure quality customer support for internal as well as external customers and vendors, both building relationships with team members and business customers along the way.

            Skills : Project Management, Technical Support, Communication.

            Description :

              1. Coordinated with other departments as necessary to perform operational maintenance tests, interface with equipment, and change requirements affecting maintenance and installation activities. 
              2. Reviewed, updated, and generated documents supporting the communication systems.
              3. Installed services including voice, video, and data, complete work orders; become/be familiar with safety and installation manuals, test equipment, and cable telecommunications network.
              4. Operated company vehicles and equipment in a safe manner.
              5. Stocked vehicle and maintain proper inventory levels.
              6. Provided all associated paperwork in a timely manner.
              7. Took advantage of Company provided training.
                      Years of Experience
                      Experience
                      0-2 Years
                      Experience Level
                      Level
                      Entry Level
                      Education
                      Education
                      Word Processing

                      Premise Technician Resume

                      Objective : To obtain employment utilizing over 9 years of sales experience to contribute to the sales bottom line and improve company revenues. Highly effective communication skills, demonstrated persuasive and negotiation skills together with strong organizational skills ensure consistent achievement of sales targets. A highly motivated sales professional who is excited to learn and grow as part of your sales team.

                      Skills : Electrical, Freight Conductor, Customer Service.

                      Description :

                        1. Installed various types of electronic and telecommunication services.
                        2. Used computers to make software changes in digital systems.
                        3. Worked from ladders to install copper drop wires from areal terminals to get voltage signals to reach customers homes.
                        4. Made precision adjustments on switches, relays, and other control devices for maximum operating efficiency.
                        5. Diagnosed and located breakdowns within systems and make repairs to restore normal operation using a variety of complex testing methods and equipment.
                        6. Communicated with central office techs via smartchat browser or telephone to correct voltages, signals, and frequencies that are sent to cross boxes so that technician can install services properly and in a safe manor.
                        7. Continually improved product knowledge.
                        Years of Experience
                        Experience
                        2-5 Years
                        Experience Level
                        Level
                        Executive
                        Education
                        Education
                        Diploma

                        Premise Technician Resume

                        Summary : Premise Technician with 6 years of experience in Assisting with the install of pipes, instruments, valves, and other fittings, and also Cutting holes in walls and ceiling for pipe passage using pneumatic drill or hole saw.

                        Skills : Class A CDL w/tanker, Interpersonal Abilities, Managing Multiple Priorities.

                        Description :

                          1. Installed the Cat-5 wiring in customer's homes for U-verse cable service.
                          2. Interacted constantly with customers providing answers to any of their questions and educating them on the equipment and service that AT&T provides.
                          3. Resigned on good terms moving to Lakewood, CO because grandmother lives alone and needs assistance.
                          4. Participated as required in on-call, evening, and/or shift work hours upon eligibility.
                          5. Maintained workforce utilization level as required.
                          6. Prepared work area and assembles necessary tools.
                          7. Selected specific type and size of pipe to cut, measure, thread and install under direct supervision of Pipefitter.
                                            Years of Experience
                                            Experience
                                            7-10 Years
                                            Experience Level
                                            Level
                                            Management
                                            Education
                                            Education
                                            Bachelor Of Science

                                            Premise Technician Resume

                                            Objective : To obtain a strategic Premise Technician position that will allow me to contribute to the growth and profitability of a progressive, team-oriented company, by utilizing my forward-looking perspective and my work ethic experience.

                                            Skills : Positive Attitude, Self-Motivated, Willingness to Learn, Interpersonal Abilities, Managing Multiple Priorities

                                            Description :

                                              1. Performed all work from and including the Serving Terminal up to and including the customer premises for IP enabled products and services.
                                              2. Performed all aspects of installing, repairing, disconnecting, modifying, upgrading and downgrading of customer service offerings, including CPE and inside wire.
                                              3. Performed inspections on CPE and takes actions based on the results of such inspections to ensure services are working properly.
                                              4. Performed other miscellaneous technical, administrative and clerical functions as assigned and communicates with customers.
                                              5. Used Wears appropriate safety equipment and follows established safety practices and procedures.
                                              6. Installed and rearranged inside wire for IPTV, VoIP and high speed internet/DSL services on the Lightspeed network.
                                              7. Performed work in buildings, attics, basements and crawl spaces, involving kneeling, stooping, bending, crouching, crawling or other uncomfortable positions.
                                            Years of Experience
                                            Experience
                                            2-5 Years
                                            Experience Level
                                            Level
                                            Junior
                                            Education
                                            Education
                                            Diploma

                                            Premise Technician Resume

                                            Objective : The highly motivated, detailed-oriented individual who is a self-starter with Technical-IT, Military/Government, and Warehousing experience seeking to grow within a great organization.

                                            Skills : Customer Service, Leadership, Multicultural Sensitivity/Awareness, Problem Solving, Teamwork, Dependability, Loyalty.

                                            Description :

                                              1. Performed advanced testing & troubleshooting of DSL copper loop, T1 & DS3 facility troubles.
                                              2. Coordinated network repairs and dispatch the appropriate carrier/repair technician depending on the reported issue.
                                              3. Provided direct technical and procedural support to BPO teams.
                                              4. Educated customers on service features and functionality Verify all services are working correctly.
                                              5. Installed, repaired, disconnected, modified, downgraded and upgraded CPE, including set-top boxes, residential and home entertainment gateways, home networking and WiFi equipment; inside wire, including COAX, cat3 and cat5; and station connection materials.
                                              6. Resolved problems with malfunctioning products.
                                              7. Installed brackets on walls and other locations to secure hangers for pipes.
                                            Years of Experience
                                            Experience
                                            2-5 Years
                                            Experience Level
                                            Level
                                            Junior
                                            Education
                                            Education
                                            BS In Electronics

                                            Premise Technician Resume

                                            Objective : Premise Technician with 7 years of experience in Verifying signal levels and transmission quality from the main distribution line throughout the home distribution system. Responsible for Replacing malfunctioning or inoperative equipment, such as cable connectors, outlets, splitters, modems, filters, set-top boxes, and other associated equipment.

                                            Skills : Inventory Management, Payroll Management, Customer Service, Sales Execution, Technical Support.

                                            Description :

                                              1. Developed and implemented complex Internet and Intranet applications on multiple platforms.
                                              2. Resolved customer issues in a clear, courteous, and straightforward manner.
                                              3. Demonstrated professionalism and courtesy with customers at all times.
                                              4. Identified and solved technical issues with a variety of diagnostic tools.
                                              5. Followed up with clients to ensure optimal customer satisfaction.
                                              6. Remained up-to-date on the latest technologies and solutions applicable to company products.
                                              7. Researched, troubleshot, and resolved complex problems independently.
                                            Years of Experience
                                            Experience
                                            2-5 Years
                                            Experience Level
                                            Level
                                            Executive
                                            Education
                                            Education
                                            Word Processing

                                            Premise Technician Resume

                                            Headline : Seeking a Premise Technician position, responsible for Assisting with demolition, removal, or re-routing of pipes and piping systems, Assisting with loading, unloading, and transporting material, and also Lifting and carrying objects of varying weights.

                                            Skills : Microsoft office, Driving, Sales.

                                            Description :

                                              1. Noted differences in wire and cable colors so that work can be performed correctly.
                                              2. Tested circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand tools.
                                              3. Tested repaired, newly installed, or updated equipment to ensure that it functions properly and conforms to specifications, using test equipment and observation.
                                              4. Inspected equipment on a regular basis to ensure proper functioning.
                                              5. Repaired or replaced faulty equipment such as defective and damaged telephones, wires, switching system components, and associated equipment.
                                              6. Removed and remade connections to change circuit layouts, following work orders or diagrams.
                                              7. Demonstrated equipment to customers and explain how it is to be used, and respond to any inquiries or complaints.
                                            Years of Experience
                                            Experience
                                            5-7 Years
                                            Experience Level
                                            Level
                                            Executive
                                            Education
                                            Education
                                            GED

                                            Premise Technician Resume

                                            Objective : Obtain a Premise Technician position with a stable and progressive organization that will utilize all of my experience and expertise as detailed below to promote their goals and objectives.

                                            Skills : Telecommunications, Inventory Management, Materials Management, Soldering, Welding.

                                            Description :

                                              1. Troubleshoot basic distribution and return-path problems.
                                              2. Performed basic telecommunication installations and service changes for residential video, data, internet, and telephone services; perform basic troubleshooting and repair for services from terminal to consumer's electronic devices including TV, modem, computer, wireless router, and telephone.
                                              3. Installed and configured network interface cards and client software on customer computer equipment.
                                              4. Identified problems with customer system configurations and settings that interfere with use of the service.
                                              5. Assured proper communications signal levels, audio, and picture quality on all computer, television, and telephone devices while keeping signal loss to a minimum.
                                              6. Performed daily, routine, safety, and quality reviews with all equipment including company vehicles, ladders, belts, and pole climbing devices.
                                              7. Educated customers on the proper use of services and how to add additional services from access help online.
                                            Years of Experience
                                            Experience
                                            2-5 Years
                                            Experience Level
                                            Level
                                            Executive
                                            Education
                                            Education
                                            Bachelor Of Science

                                            Premise Technician Resume

                                            Summary : Highly enthusiastic Premise Technician professional with four years of client interface experience. Versatile Technician specializing in diagnostics, repair, and customer service. Focused on using extensive electronics knowledge to complete each job efficiently. Reliable Electronic Technician with comprehensive knowledge of trade practices and techniques. Offers exceptional communication skills and a commitment to high-quality service.

                                            Skills : Operating Skills, MS Office, Installation Skills.

                                            Description :

                                              1. Collaborated with 2nd level manager to create instructional training videos for new hire technicians.
                                              2. Inspected, diagnosed, and troubleshoot LAN and WAN hardware, software, cabling and related equipment.
                                              3. Identified, evaluated, and resolved network problems and malfunctions.
                                              4. Diagnosed and replaced routers, switches, modems and other network equipment.
                                              5. Operated industry computer system, assigned software, meters, and testers.
                                              6. Executed routine preventative maintenance on network systems, hardware and software applications Crawled in tight spaces to determine the proper installation of wiring and equipment.
                                              7. Provided customer service in explaining all procedures.
                                            Years of Experience
                                            Experience
                                            7-10 Years
                                            Experience Level
                                            Level
                                            Management
                                            Education
                                            Education
                                            Diploma