Premise Technician Resume Samples

A Premise Technician works for the telecommunication industry and takes charge of installing services such as internet, TV, and phone. Essential duties and responsibilities listed on the Premise Technician Resume include the following – promoting product features, educating customers about proper usage of the installed electronic products, installing wires, operating hand tools, resolving all technical issues, training and developing new and underperforming technicians, diagnosing network and device problems, implementing technical and procedural solutions.

Most eligible resumes display the following skills and abilities – knowledge of telecommunication services; attention to details; customer service orientation, attention to safety, the ability to climb high and work in confined areas, the ability to detect defective and malfunctioning connections, knowledge of basic and advanced electronic concepts and multitasking skills. An associate’s degree in technical fields is commonly seen on successful resumes.

 

Premise Technician Resume

Objective : Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Expert retail sales professional offering 10+ years experience in retail customer service and retail management. Focused on exceeding sales goals. Results-oriented Store Manager focused on increasing profits, reducing costs, inventory management and transforming customer service standards.

Skills : Forklift Operator, Electric Pallet Jack, Skid steer, Reach truck, Slip sheet truck, Word, Powerpoint, Landscaping, Plumbing.

Description :

    1. Described product to customers and accurately explained details and care of merchandise.
    2. Politely assisted customers in person and via telephone.
    3. Provided an elevated customer experience to generate a loyal clientele.
    4. Answered product questions with up-to-date knowledge of sales and store promotions.
    5. Effectively communicated with and supported sales, marketing and administrative teams on a daily b asis.
    6. Developed reputation as an efficient service provider with high levels of accuracy.
    7. Scored in top 10% of employees in successful resolution of issues Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
    8. Served as the main liaison between customers, management and sales team.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
High School Diploma


Customer Premise Technician Resume

Summary : Dependable bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills. As a manager I strive to meet and or exceed all company goals.

Skills : Management, Customer Service, Repair, Installation.

Description :

    1. Installation of U-Verse TV, Voice and Internet for home and business customers.
    2. Installation of AT&T Gigapower, Fiber Internet, TV and Voice.
    3. Calibrate, monitor, program, and troubleshoot devices following installation.
    4. Installed network cabling for wireless internet capabilities.
    5. Performed troubleshooting and repair of existing line problems.
    6. Completed both premises and off-site installations of network cable.
    7. Educated customers about their service and equipment.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
BICSI Certifications


Premise Technician/Logistics Manager Resume

Summary : Dependable bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills. As a manager I strive to meet and or exceed all company goals.

Skills : Adobe Audition.

Description :

    1. Described product to customers and accurately explained details and care of merchandise.
    2. Politely assisted customers in person and via telephone.
    3. Provided an elevated customer experience to generate a loyal clientele.
    4. Answered product questions with up-to-date knowledge of sales and store promotions.
    5. Developed reputation as an efficient service provider with high levels of accuracy.
    6. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
    7. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
    8. Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Business Administration

Premise Technician I Resume

Objective : Strive to perform all work according to the best interest of the company. Dedicated to monitoring all progress and performance, as well as the quality and timeliness of all duties assigned for me personally, and others working with me. Work to assure quality customer support for internal as well as external customers and vendors, both building relationships with team members and business customers along the way.

Skills : Project Management, Technical Support.

Description :

    1. Developed and implemented complex Internet and Intranet applications on multiple platforms.
    2. Resolved customer issues in a clear, courteous and straightforward manner.
    3. Demonstrated professionalism and courtesy with customers at all times.
    4. Identified and solved technical issues with a variety of diagnostic tools.
    5. Resolved problems with malfunctioning products.
    6. Followed up with clients to ensure optimal customer satisfaction.
    7. Remained up-to-date on the latest technologies and solutions applicable to company products.
    8. Researched, troubleshot and resolved complex problems independently.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Word Processing

Premise Technician II Resume

Objective : To obtain employment utilizing over 9 years sales experience to contribute to the sales bottom line and improve company revenues. Highly effective communication skills, demonstrated persuasive and negotiation skills together with strong organizational skills ensure consistent achievement of sales targets. A highly motivated sales professional who is excited to learn and grow as part of your sales team.

Skills : Electrical, Freight Conductor.

Description :

    1. Troubleshooting breakdowns, maintaining supplies on company vehicle, and creating work and repair orders.
    2. Installing various types of electronic and telecommunication services.
    3. Using computers to make software changes in digital systems.
    4. Working from ladders to install copper drop wires from areal terminals to get voltage signals to reach customers homes.
    5. Making precision adjustments on switches, relays, and other control devices for maximum operating efficiency.
    6. Diagnose and locate breakdowns within systems and make repairs to restore normal operation using a variety of complex testing methods and equipment.
    7. Communicating with central office techs via smartchat browser or telephone to correct voltages, signals, and frequencies that are sent to cross boxes so that technician can install services properly and in a safe manor.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma

Premise Technician III Resume

Summary : Studied Criminal Justice with a minor in Business Management. With this education I would like to make an impact on people to the best of my ability.

Skills : Class A CDL w/tanker, hazmat endorsement Rig pass/safegulf,.

Description :

    1. Responsibilities: Installing the Cat-5 wiring in customer's homes for U-verse cable service.
    2. Company vehicle and equipment was my responsibility to maintain and restock.
    3. Interacted constantly with customers providing answers to any of their questions and educating them on the equipment and service that AT&T provides.
    4. Sales was also an responsibility with customers whether it be a different cable packages or additional cable boxes.
    5. All customer surveys that were taken a few days after my installations were 100% satisfaction.
    6. Resigned on good terms moving to Lakewood, CO because grandmother lives alone and needs assistance.
    7. No U-verse in Colorado so there was no opportunity to transfer.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor Of Science

Senior Premise Technician Resume

Objective : To obtain a strategic position that will allow me to contribute to the growth and profitability of a progressive, team-oriented company, by utilizing my forward-looking perspective and my work ethic experience.

Skills : Windows Xp, Windows Vista, Windows 7, Windows Server.

Description :

    1. Performs all work from and including the Serving Terminal up to and including the customer premises for IP enabled products and services.
    2. Performs all aspects of installing, repairing, disconnecting, modifying, upgrading and downgrading of customer service offerings, including CPE and inside wire.
    3. Performs inspections on CPE and takes actions based on the results of such inspections to ensure services are working properly.
    4. Performs other miscellaneous technical, administrative and clerical functions as assigned and communicates with customers.
    5. Skills Used Wears appropriate safety equipment and follows established safety practices and procedures.
    6. Installs, repairs, disconnects, modifies, downgrades and upgrades CPE, including set-top boxes, residential and home entertainment gateways, home networking and WiFi equipment; inside wire, including COAX, cat3 and cat5; and station connection materials.
    7. Installs and rearranges inside wire for IPTV, VoIP and high speed internet/DSL services on the Lightspeed network.
    8. Performs work in buildings, attics, basements and crawl spaces, involving kneeling, stooping, bending, crouching, crawling or other uncomfortable positions.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Junior Premise Technician Resume

Objective : Highly motivated, detailed oriented individual who is a self-starter with Technical-IT, Military/Government and Warehousing experience seeking to grow within a great organization.

Skills : Customer Service, Leadership, Multicultural Sensitivity/Awareness, Problem Solving, Teamwork, Dependability, Loyalty, Positive Attitude, Self-Motivated, Willingness to Learn, Interpersonal Abilities, Managing Multiple Priorities.

Description :

    1. Basic troubleshooting of CPE troubles on Cisco, Adtran and various other CPE routers and firewalls.
    2. Basic knowledge of TCP/IP technologies, features and configurations on Cisco & Juniper platforms.
    3. Basic knowledge of voice switching technologies, features and call routing on DMS, 5E or Meta switch platforms.
    4. Perform advanced testing & troubleshooting of DSL copper loop, T1 & DS3 facility troubles.
    5. Coordinate network repairs and dispatch the appropriate carrier/repair technician depending on the reported issue.
    6. Provide direct technical and procedural support to BPO teams.
    7. Educate customers on service features and functionality Verify all services are working correctly.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BS In Electronics

Premise Technician Lead Resume

Objective : Strive to perform all work according to the best interest of the company. Dedicated to monitoring all progress and performance, as well as the quality and timeliness of all duties assigned for me personally, and others working with me. Work to assure quality customer support for internal as well as external customers and vendors, both building relationships with team members and business customers along the way.

Skills : Inventory Management, Payroll Management, Customer Service, Sales Execution, Technical Support.

Description :

    1. Developed and implemented complex Internet and Intranet applications on multiple platforms.
    2. Resolved customer issues in a clear, courteous and straightforward manner.
    3. Demonstrated professionalism and courtesy with customers at all times.
    4. Identified and solved technical issues with a variety of diagnostic tools.
    5. Resolved problems with malfunctioning products.
    6. Followed up with clients to ensure optimal customer satisfaction.
    7. Remained up-to-date on the latest technologies and solutions applicable to company products.
    8. Researched, troubleshot and resolved complex problems independently.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Word Processing

Premise Technician/Supervisor Resume

Headline : To seek challenging assignment and responsibility, with an opportunity for growth and career advancement as successful achievements.

Skills : Microsoft office, Driving, Sales.

Description :

    1. Note differences in wire and cable colors so that work can be performed correctly.
    2. Test circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand tools.
    3. Test repaired, newly installed, or updated equipment to ensure that it functions properly and conforms to specifications, using test equipment and observation.
    4. Inspect equipment on a regular basis to ensure proper functioning.
    5. Repair or replace faulty equipment such as defective and damaged telephones, wires, switching system components, and associated equipment.
    6. Remove and remake connections to change circuit layouts, following work orders or diagrams.
    7. Demonstrate equipment to customers and explain how it is to be used, and respond to any inquiries or complaints.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
GED

Premise Technician/Assistant Resume

Objective : Obtain a position with a stable and progressive organization that will utilize all of my experience and expertise as detailed below to promote their goals and objectives.

Skills : Telecommunications, Inventory Management, Materials Management, Soldering, Welding.

Description :

    1. Troubleshoot basic distribution and return-path problems.
    2. Perform basic telecommunication installations and service changes for residential video, data, internet, and telephone services; perform basic troubleshooting and repair for services from terminal to consumer's electronic devices including TV, modem, computer, wireless router, and telephone.
    3. Install and configure network interface cards and client software on customer computer equipment.
    4. Identify problems with customer system configurations and settings that interfere with use of the service.
    5. Assure proper communications signal levels, audio, and picture quality on all computer, television, and telephone devices while keeping signal loss to a minimum.
    6. Perform daily, routine, safety, and quality reviews with all equipment including company vehicles, ladders, belts, and pole climbing devices.
    7. Educate customer on proper use of services and how to add additional services from access help online.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science

Premise Technician Resume

Summary : Highly enthusiastic customer service professional with four years client interface experience. Versatile Technician specializing in diagnostics, repair and customer service. Focused on using extensive electronics knowledge to complete each job efficiently. Reliable Electronic Technician with comprehensive knowledge of trade practices and techniques. Offers exceptional communication skills and a commitment to high quality service.

Skills : All Editing And Filming Were Finalized By Me.

Description :

    1. Collaboration with 2nd level manager to create instructional training videos for new hire technicians.
    2. Inspect, diagnose and troubleshoot LAN and WAN hardware, software, cabling and related equipment.
    3. Identify, evaluate and resolve network problems and malfunctions.
    4. Diagnose and replace routers, switches, modems and other network equipment.
    5. Operate industry computer system, assigned software, meters, and testers.
    6. Executed routine preventative maintenance on network systems, hardware and software applications Crawled in tight spaces to determine proper installation of wiring and equipment.
    7. Provide customer service in explaining all procedures.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma