Dispatch Operator Resume Samples

A Dispatch Operator answers call and communicate with mobile units and send them appropriate response for attending to emergency and non-emergency calls. A well-drafted Dispatch Operator Resume mentions the following duties – receiving requests, transmitting messages and tracking vehicles; addressing problems and requests by transmitting information and providing needed solutions; receiving and dispatching orders; prioritizing calls as per urgency and importance; using radio and phone to send crews to appropriate location or fields; monitoring the route and status of the field units; providing necessary information about orders and traffic; and maintaining a detailed call record of every information.

Job applicants for this post must be calm, clear, and be able to stay in control especially in emergency situations. In addition, the following skills are also expected – knowledge of relevant technology, fast typing, and data entry skills; knowledge of procedures and guidelines for emergency situations; and extraordinary listening skills. The only education requirement is a high school diploma or GED as much of training is given on-the-job.

Dispatch Operator Resume example

Dispatch Operator Resume

Summary : Dispatch officers are responsible for writing up reports and inputting important information into the computer system after an emergency incident, when logging materials transported.

Skills : Food safety, Computer Programming , Customer service.

Description :

    1. Facilitated communication between officers in the field, clients, and other personnel.
    2. Called emergency services for assistance in escalating situations.
    3. Scheduled work shifts and locations of all personnel on the job.
    4. Checked with people in stationary guard posts as well as on patrol.
    5. Indicated there is a problem, the security dispatcher may call for backup or ask for police assistance.
    6. Directed contact with our clients. Call them with dispositions and special watches.
    7. Verified passcodes and dispatching Police or Fire in response to alarms.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
High School


Dispatch Operator III Resume

Summary : Obtain and secure a position in which would have the opportunity to advance, grow, and become an asset to the company.

Skills : Management, Secretary, Customer Service.

Description :

    1. Coordinated and implemented school bus schedules to cover regular and cocurricular routes.
    2. Answered telephone and two-way radio inquiries as assigned.
    3. Arranged for maintenance and repair of vehicles and/or equipment as reported by drivers.
    4. Duties also include data entry, filing, and typing of documents as assigned.
    5. Assigned routes and special designations.
    6. Transported students to and from a variety of school sites and assure their safety while passengers on a school bus.
    7. Operated all adaptive equipment assigned to vehicle.
    8. Completed vehicle inspection reports and record distances traveled and driving time.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma


Dispatch Operator/Representative Resume

Summary : Looking to obtain a data entry position in a customer service or administrative based environment, and in other contexts. Dispatch officers must read incoming messages on the computer-aided dispatch system.

Skills : Fork Lift, Customer Service, Sales, General Labor.

Description :

    1. Responsible for coordinating all dispatch communication received into the company base.
    2. Directed corresponding entities to respond accordingly.
    3. Observed all day to day activities to support continuous efforts in quality control, safety, and contractual compliance.
    4. Utilized technical skills to compile data and generate detailed reports analyzing operational readiness rates.
    5. Projected schedules, shipping receiving, and general commentary on customer service.
    6. Communicated effectively with both field and office personnel.
    7. Responsible for responding to and initiating regular telephone calls, emails, and radio communication.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Certificate Of Completion

Dispatch Operator I Resume

Objective : To utilize organizational and interpersonal skills to obtain a position in a productive and thriving workplace. The purpose of a Dispatcher is to respond to a company's emergency or non-emergency calls for help and information.

Skills : Great Attention To Detail, Analyzation.

Description :

    1. Dispatched for towing, tire changing, jumpstarts, fuel delivery, lockouts, winch outs, & emergency distress calls.
    2. Assisted customers with account summaries.
    3. Addressed distress concerns, stuck to proper closing, and terminated the conversation properly.
    4. Assisted with additional roadside protection information and clarified policy details/concerns.
    5. Assisted customer's with confidence and efficiency.
    6. Used appropriate pacing & volume without rushing or interrupting the customer.
    7. Ordered membership fulfillments such as customer i.d cards/kits, handbooks, gifts.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Certificate

Dispatch Operator/Co-ordinator Resume

Summary : Gain valuable career experience in the area of technology, logistics, distribution, or international business. Their duties include monitoring routes, updating call logs, and recording call information.

Skills : Attention To Detail, Technical Skills.

Description :

    1. Operated communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
    2. Answered incoming calls, greeting callers, providing information, transferring calls.
    3. Routed emergency calls appropriately. Relay or route is written or verbal messages.
    4. Paged individuals to inform them of telephone calls, using paging or interoffice communication equipment.
    5. Monitored personnel or equipment locations and utilization to coordinate service and schedules.
    6. Scheduled or dispatch workers, work crews, equipment, or service vehicles to appropriate locations.
    7. Recorded and maintained files or records of customer requests, work, or services performed.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Psychology

Dispatch Operator/Analyst Resume

Summary : Experienced Data Entry Analyst and Customer Service Fields. Developed the knowledge and skills of data entry . Possess excellent communication and inter-personal skills.

Skills : Pressured Environment, Attention To Detail.

Description :

    1. Operated Two way radio to communicate emergency situations to police officer, probation officers.
    2. Handled and screened incoming and outgoing calls.
    3. Communicated with crime victims and witness as requesting police assistance.
    4. Handled emergency situations by using sound of judgment and great proper verbal skills.
    5. Able to work under stressful circumstance and emergency procedures.
    6. Proved ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results.
    7. Worked knowledge of networking devices such as ankle monitors.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma

Asst. Dispatch Operator Resume

Objective : Qualified Supervisor with six years in fast-paced customer service and call center environments. Superior computer skills and telephone etiquette. Personal and professional under pressure.

Skills : Supervisory , Dispatch, Security, Customer Service.

Description :

    1. Managed the security team and schedule work shift Monitor personnel or equipment locations and utilization to coordinate service and schedules.
    2. Scheduled or dispatched workers, work crews, equipment, or service vehicles to appropriate locations.
    3. Security Detailed Oversee all communications within specifically assigned territories.
    4. Relayed work orders, messages, or information to or from work crews, supervisors.
    5. Conferred with customers or supervising personnel to address questions, problems, or requests for service or equipment.
    6. Prepared daily work and run schedules.
    7. Recorded and maintain files or records of customer requests, work, or services performed.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Criminal Justice

Associate Dispatch Operator Resume

Headline : Searching for a new career that not only allows the opportunity for personal growth and learning, but also the ability to challenge daily and to better utilize skills and abilities.

Skills : Multi Line Phones, Fax Machines, Printers.

Description :

    1. Operated system to answer alarm calls and refer based on whether a true alarm, trouble signal.
    2. Transferred to an alarm company that installed the system as needed.
    3. Verified records for accuracy and identity of callers and technicians for signals and alarms.
    4. Dispatched police or cancel calls as needed.
    5. Served as answering service for numerous alarm companies that utilize US Monitoring Call Center.
    6. Performed accurate data entry of all actions taken.
    7. Referred customers to alarm technicians as well as verify signals and connections with technicians.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Medical Terminology

Lead Dispatch Operator Resume

Summary : Dedicated customer service representative motivated to maintain customer satisfaction and contribute to company sucess. Reliable and driven with strong time management and priortization abilities.

Skills : Customer Service, Computer, Call Center.

Description :

    1. Provided info regarding business and locations.
    2. Consisted of filing in alpha and numeric also using the fax, scanner, and copier.
    3. Required documenting all calls and actions by typing everything into the computer for records using Microsoft word and some excel.
    4. Consisted of handling inbound and making outbound calls up to lines at a fast pace.
    5. Updated clients' info into the system.
    6. Experienced do to handling distraught and upset customers.
    7. Determined response requirements and relative priorities of situations and dispatch units.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Area Network

Dispatch Operator Resume

Objective : Dependable and reliable team player who will efficiently perform all work duties and provide customers with empathy and respect, while striving to perform above and beyond expectations.

Skills : Six Sigma, Front line Leadership, Supervisors.

Description :

    1. Assisted technicians with setting up of equipment if needed, changing billing information for customers.
    2. Guided technicians to a customer's home.
    3. Assisted with their questions and advising that a technician was at their home for service calls.
    4. Worked with a cable outage team that watched for outages.
    5. Checked all trouble calls in the outage area and if the call was due to outage.
    6. Monitored the outages and when they were resolved, moved the trouble call accounts out.
    7. Verified services to make sure the customer's issues were resolved.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma