Dispatch Operator Resume
Summary : Dispatch officers are responsible for writing up reports and inputting important information into the computer system after an emergency incident, when logging materials transported.
Skills : Food safety, Computer Programming , Customer service.
- Facilitated communication between officers in the field, clients, and other personnel.
- Called emergency services for assistance in escalating situations.
- Scheduled work shifts and locations of all personnel on the job.
- Checked with people in stationary guard posts as well as on patrol.
- Indicated there is a problem, the security dispatcher may call for backup or ask for police assistance.
- Directed contact with our clients. Call them with dispositions and special watches.
- Verified passcodes and dispatching Police or Fire in response to alarms.
Dispatch Operator III Resume
Summary : Obtain and secure a position in which would have the opportunity to advance, grow, and become an asset to the company.
Skills : Management, Secretary, Customer Service.
- Coordinated and implemented school bus schedules to cover regular and cocurricular routes.
- Answered telephone and two-way radio inquiries as assigned.
- Arranged for maintenance and repair of vehicles and/or equipment as reported by drivers.
- Duties also include data entry, filing, and typing of documents as assigned.
- Assigned routes and special designations.
- Transported students to and from a variety of school sites and assure their safety while passengers on a school bus.
- Operated all adaptive equipment assigned to vehicle.
- Completed vehicle inspection reports and record distances traveled and driving time.
Dispatch Operator/Representative Resume
Summary : Looking to obtain a data entry position in a customer service or administrative based environment, and in other contexts. Dispatch officers must read incoming messages on the computer-aided dispatch system.
Skills : Fork Lift, Customer Service, Sales, General Labor.
- Responsible for coordinating all dispatch communication received into the company base.
- Directed corresponding entities to respond accordingly.
- Observed all day to day activities to support continuous efforts in quality control, safety, and contractual compliance.
- Utilized technical skills to compile data and generate detailed reports analyzing operational readiness rates.
- Projected schedules, shipping receiving, and general commentary on customer service.
- Communicated effectively with both field and office personnel.
- Responsible for responding to and initiating regular telephone calls, emails, and radio communication.
Certificate Of Completion
Dispatch Operator I Resume
Objective : To utilize organizational and interpersonal skills to obtain a position in a productive and thriving workplace. The purpose of a Dispatcher is to respond to a company's emergency or non-emergency calls for help and information.
Skills : Great Attention To Detail, Analyzation.
- Dispatched for towing, tire changing, jumpstarts, fuel delivery, lockouts, winch outs, & emergency distress calls.
- Assisted customers with account summaries.
- Addressed distress concerns, stuck to proper closing, and terminated the conversation properly.
- Assisted with additional roadside protection information and clarified policy details/concerns.
- Assisted customer's with confidence and efficiency.
- Used appropriate pacing & volume without rushing or interrupting the customer.
- Ordered membership fulfillments such as customer i.d cards/kits, handbooks, gifts.
Dispatch Operator/Co-ordinator Resume
Summary : Gain valuable career experience in the area of technology, logistics, distribution, or international business. Their duties include monitoring routes, updating call logs, and recording call information.
Skills : Attention To Detail, Technical Skills.
- Operated communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
- Answered incoming calls, greeting callers, providing information, transferring calls.
- Routed emergency calls appropriately. Relay or route is written or verbal messages.
- Paged individuals to inform them of telephone calls, using paging or interoffice communication equipment.
- Monitored personnel or equipment locations and utilization to coordinate service and schedules.
- Scheduled or dispatch workers, work crews, equipment, or service vehicles to appropriate locations.
- Recorded and maintained files or records of customer requests, work, or services performed.
Dispatch Operator/Analyst Resume
Summary : Experienced Data Entry Analyst and Customer Service Fields. Developed the knowledge and skills of data entry . Possess excellent communication and inter-personal skills.
Skills : Pressured Environment, Attention To Detail.
- Operated Two way radio to communicate emergency situations to police officer, probation officers.
- Handled and screened incoming and outgoing calls.
- Communicated with crime victims and witness as requesting police assistance.
- Handled emergency situations by using sound of judgment and great proper verbal skills.
- Able to work under stressful circumstance and emergency procedures.
- Proved ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results.
- Worked knowledge of networking devices such as ankle monitors.
Asst. Dispatch Operator Resume
Objective : Qualified Supervisor with six years in fast-paced customer service and call center environments. Superior computer skills and telephone etiquette. Personal and professional under pressure.
Skills : Supervisory , Dispatch, Security, Customer Service.
- Managed the security team and schedule work shift Monitor personnel or equipment locations and utilization to coordinate service and schedules.
- Scheduled or dispatched workers, work crews, equipment, or service vehicles to appropriate locations.
- Security Detailed Oversee all communications within specifically assigned territories.
- Relayed work orders, messages, or information to or from work crews, supervisors.
- Conferred with customers or supervising personnel to address questions, problems, or requests for service or equipment.
- Prepared daily work and run schedules.
- Recorded and maintain files or records of customer requests, work, or services performed.
Associate Dispatch Operator Resume
Headline : Searching for a new career that not only allows the opportunity for personal growth and learning, but also the ability to challenge daily and to better utilize skills and abilities.
Skills : Multi Line Phones, Fax Machines, Printers.
- Operated system to answer alarm calls and refer based on whether a true alarm, trouble signal.
- Transferred to an alarm company that installed the system as needed.
- Verified records for accuracy and identity of callers and technicians for signals and alarms.
- Dispatched police or cancel calls as needed.
- Served as answering service for numerous alarm companies that utilize US Monitoring Call Center.
- Performed accurate data entry of all actions taken.
- Referred customers to alarm technicians as well as verify signals and connections with technicians.
Lead Dispatch Operator Resume
Summary : Dedicated customer service representative motivated to maintain customer satisfaction and contribute to company sucess. Reliable and driven with strong time management and priortization abilities.
Skills : Customer Service, Computer, Call Center.
- Provided info regarding business and locations.
- Consisted of filing in alpha and numeric also using the fax, scanner, and copier.
- Required documenting all calls and actions by typing everything into the computer for records using Microsoft word and some excel.
- Consisted of handling inbound and making outbound calls up to lines at a fast pace.
- Updated clients' info into the system.
- Experienced do to handling distraught and upset customers.
- Determined response requirements and relative priorities of situations and dispatch units.
Dispatch Operator Resume
Objective : Dependable and reliable team player who will efficiently perform all work duties and provide customers with empathy and respect, while striving to perform above and beyond expectations.
Skills : Six Sigma, Front line Leadership, Supervisors.
- Assisted technicians with setting up of equipment if needed, changing billing information for customers.
- Guided technicians to a customer's home.
- Assisted with their questions and advising that a technician was at their home for service calls.
- Worked with a cable outage team that watched for outages.
- Checked all trouble calls in the outage area and if the call was due to outage.
- Monitored the outages and when they were resolved, moved the trouble call accounts out.
- Verified services to make sure the customer's issues were resolved.