Production Support Manager Resume
Objective : As a Production Support Manager, works closely with the Quality Department to ensure plant compliance to SQF, CFIA (government regulations) and company specifications for HACCP, sanitation, and safety through supportive collaboration with appropriate personnel.
Skills : Strong technical background in IT systems, Problem-Solving.
Description :
- Oversaw daily operations with regards to efficiencies, production volumes, and KPIs with a safety and food quality mindset.
- Fostered and maintained a positive culture by ensuring all employees were treated with respect, complaints were dealt with in a timely manner, and employees were communicated with openly.
- Maintained health and safety and environmental standards and supported a positive safety culture.
- Led meetings and projects to optimize production and packaging operations.
- Drove cost savings goals using sustainable continuous improvement tools.
- Managed the performance and development of production and packaging through the Supervisory team.
- Provided guidance to production and packaging supervisors regarding the workload of staff, performance management, hiring and terminations, and employee disciplinary matters.
Experience
0-2 Years
Level
Entry Level
Education
Bachelor's Degree in Computer Science
Production Support Manager Resume
Summary : As a Production Support Manager, responsible for establishing and maintaining schedules and project milestones for multiple concurrent projects while ensuring the quality of the firms thought leadership, which includes major reports, articles, blog posts, digital bundles, infographics, podcasts, and newsletters.
Skills : Troubleshooting, Knowledge of production support methodologies.
Description :
- Reported production and packaging volumes, efficiencies, and yields.
- Drove cost reductions across all aspects of manufacturing including increased line efficiency, waste control, and higher labor productivity.
- Liaised with Planning to create and then own the execution of daily, weekly, monthly, and annual production schedules.
- Established and maintained a KPI Dashboard to drive performance across delivery, efficiency, and quality.
- Generated and maintained appropriate operating policies and procedures for production.
- Maintained strong 6S disciplines across all production cells.
- Managed and developed a first line of Cell Leads.
Experience
10+ Years
Level
Senior
Education
Bachelor's degree in Information Technology
Production Support Manager Resume
Summary : As a Production Support Manager, responsible for oversight of small projects or multiple tasks within functional discipline, Reviews technical concepts of projects to ensure customer, regulatory, assembly, and manufacturing requirements are met.
Skills : Communication, Incident management.
Description :
- Developed and supported visual controls on the shop floor.
- Drove shop floor continuous improvement activities.
- Ensured accurate as-built records and supporting compliance documentation were captured through the build process.
- Managed BOM maintenance through PLM system to ensure product execution.
- Communicated with Asia-based teams to understand product execution issues and provide support in resolving them in a timely manner.
- Created seasonal strategies to limit exposure to buying fabrics pre-line adoption.
- Executed a vendor engagement strategy across divisions and categories for both seasonal and fast pipelines.
Experience
7-10 Years
Level
Management
Education
Bachelor's Degree in Computer Science
Associate Production Support Manager Resume
Objective : As a Production Support Manager, responsible for providing mentoring and identify training for all staff to develop an agile Production function capable of supporting a wide portfolio of products and services.
Skills : Understanding of ITIL Framework, Vendor Management.
Description :
- Ensured product availability for seasonal and fast pipelines at the product category level.
- Executed category product development strategies that aligned with production strategies and divisional goals.
- Drove manufacturing teams to meet daily targets and ensured on-time shipments.
- Developed key shop metrics, aligning objectives with business plans and performance markers.
- Ensured high product quality, optimal resource usage, proper material management procedures, and stringent safety adherence.
- Analyzed projects, addressed vehicle quality concerns, and enforced preventative maintenance systems.
- Supported new product/material introductions, overseeing procurement and project coordination.
Experience
2-5 Years
Level
Executive
Education
Bachelor's degree in Information Technology
Assistant Production Support Manager Resume
Objective : As a Production Support Manager, produces and reviews support strategies around ITIL framework, derives the support plan in line with the defined strategy, defines the team level goals to achieve the support function vision.
Skills : Technical skills, Analytical skills.
Description :
- Fostered collaboration with cross-functional teams, suppliers, and drove continuous improvement in safety, quality, and efficiency.
- Scheduled studio crew, as well as facilities, to adapt to changing show needs.
- Worked closely with show production staff to maintain budgetary control for daily operations.
- Engaged in fieldwork, including potential travel, to supervise remote production operations.
- Responded promptly to breaking news.
- Managed ramp crews at various locations, including scenic storage areas.
- Worked with Senior Management to scout studio space for productions.
Experience
0-2 Years
Level
Junior
Education
Bachelor's degree in Information Technology
Production Support Manager Resume
Objective : As a Production Support Manager, responsible for managing one or more regional support teams with responsibility for managing one or more GBM services, implements strong prioritisation and resource forecasting techniques.
Skills : Communication skills, Problem solving skills.
Description :
- Handled the moving of productions between studios and locations.
- Discussed all production support aspects with application development management.
- Provided technical support for Mainframe production cycles jobs and troubleshooted issues.
- Developed relations with the business community and the outsourced service providers.
- Arranged, assigned, adjusted, and monitored shifts to have apt coverage.
- Provided additional support to existing production support procedures.
- Interacted with infrastructure, release management, change management, QA, DBA, and application teams.
Experience
0-2 Years
Level
Fresher
Education
Bachelor's degree in Information Technology
Production Support Manager Resume
Summary : As a Production Support Manager, responsible for monitoring the production tickets, trend analysis, identify areas of improvement for batch and online routines, productivity increase for production support resources, performance tuning initiatives, planning and effective utilization of production resources and applications.
Skills : Leadership skills, Project management skills.
Description :
- Provided regular status reports to management on application status and other metrics.
- Collaborated with management to improve and customize reports related to production support.
- Prioritized issues raised and resolved them accordingly.
- Coordinated escalation and resolution of major service issues.
- Reported promptly to management and business partners regarding critical outages until resolution.
- Managed off-shore, outsourced vendor to an SLA and execution of critical situations.
- Allocated resources to resolve problems/incidents.
Experience
7-10 Years
Level
Consultant
Education
Bachelor's degree in Information Technology
Production Support Manager Resume
Summary : As a Production Support Manager, responsible for providing leadership, managing day to day production activities, ensuring production integrity, enforcing production standards.
Skills : Confidence, Organization and efficiency.
Description :
- Defined and managed scope, budget, schedule, priorities, and risk throughout the multiple projects.
- Coordinated areas of communication within the firm having an impact on scope, budget, risk, and resources.
- Monitored and managed incoming ticket volumes.
- Identified trends and delivered on strategies to reduce overall ticket volumes.
- Was able to effectively manage the escalation across the levels.
- Developed and implemented support strategies consistent with product/customer vision.
- Collected and analyzed feedback from internal and external stakeholders to address the pain points and have the stable product at any given point in time.
Experience
10+ Years
Level
Senior
Education
Bachelor's degree in Information Technology
Production Support Manager Resume
Objective : As a Production Support Manager, collaborates with factory leadership to plan and execute strategic maintenance, improvements, and projects to optimize equipment and facilities to expand plant capacity needs and strive toward a zero-waste environment.
Skills : IT and numerical skills.
Description :
- Worked with senior management to create support plans and roadmaps for onboarding the multiple products under the support function.
- Understood the product usage, customer base, impact of production issues on various aspects.
- Ensured that applications met their required service levels.
- Identified system bottlenecks and opportunities for process improvements.
- Worked to align best practices across production support teams.
- Worked with individual team members to set goals as well as monitor and rate progress.
- Motivated and inspired the team to execute against strategic initiatives.
Experience
2-5 Years
Level
Executive
Education
Bachelor's degree in Information Technology
Production Support Manager Resume
Summary : As a Production Support Manager, manages the overall support team by leading and guiding them to handle support issue resolution within defined timelines to ensure continuous business operations.
Skills : Customer satisfaction skills, Ability to manage teams.
Description :
- Served as an escalation point for all production support issues.
- Helped define production support processes and ensured that teams followed documented processes to resolve issues.
- Helped with job interviewing using competency-based selection with consideration toward team diversity.
- Helped with onboarding, coaching, mentoring, and training to ensure that we built a winning team.
- Conducted resource planning, prepared shift rotation plans, and ensured work/life balance by reviewing/approving time cards.
- Ensured that senior production support management (internal and external) was always informed of the status of initiatives, impactful issues, team health, and needs.
- Ensured that best practices were in place and that root cause was found wherever possible.
Experience
7-10 Years
Level
Consultant
Education
Bachelor's degree in Information Technology
