Project Support Analyst Resume Samples

Description :

1. Supported VNE project managers and executives performing the following tasks.
2. Analyzed S&T products and identified key capabilities in briefs for discussion with Programs of Record (POR) to facilitate transition for these products.
3. Reviewed POR requirements documentation and S&T product capabilities to support development of TTAs.
4. Tracked funding, personnel, and deliverable status for multiple programs in support of the Program Manager(s).
5. Identified and researched new business opportunities.
6. Tracked, developed, coordinated proposal writing efforts.
7. Engaged with subject matter experts on technical topics to translate complex ideas into written white papers and proposals.

Experience

10+ Years

Level

Senior

Education

BA

Description :

1. Developed and managed work breakdown structure (WBS) of information technology projects.
2. Supported aspects of software development life cycle, including base lining project plans, Business Requirements Documents Prepare project status reports by collecting, analyzing, and summarizing information and trends.
3. Managed Software Development Request system for entire IT department Develop or update project plans for information technology projects.
4. Prepared project status reports by collecting, analyzing, and summarizing information and trends.
5. Initiated, reviewed, or approved modifications to project plans.
6. Conferred with project managers to identify and resolve problems.
7. Answered user inquiries regarding Project software and hardware operation to resolve problems.

Experience

10+ Years

Level

Senior

Education

BS

Description :

1. Provided user training/support, configuration management, fault management, inventory/materials management, and hardware break/fix in office and warehouse environments for Wolters Kluwer.
2. Utilized Process Optimization; re-designed processes and procedures for fault management, and configuration management.
3. Informed the users about precautionary measures for some of the frequently arising system concerns.
4. Provided online and on-site support to users in 4 regional offices in accordance with SLAs.
5. Made purchasing recommendations to management for new equipment.
6. Performed server and router maintenance; changed out hardware in HP, Compaq, and Dell servers; changed out cards and re-configured Cisco routers.
7. Designed a series of workbenches with 3 KVMs and a 24-port switch, enabled rapid ghosting and configuration of new and existing workstations locally and repairs from other offices.

Experience

2-5 Years

Level

Executive

Education

MS

Description :

1. Interacted with individual power plants to maintain and organize file rooms (all construction documents).
2. Listened and identified client's needs as well as researched, analyzed, and corrected any documents within project documentation to maintain compliance within the company retention schedule.
3. Verified, based on the company retention schedule and legal requirements, all items that must be shredded or retained for a specified amount of time and the appropriate location.
4. Maintained deadlines and readjusted priorities as needed.
5. Provided support to individuals or groups to ensure all projects completed within deadlines given and with the up-most accuracy.
6. Worked within Documentum to upload and retrieve electronic documents (Scope of Work, Manuals, Drawings, etc.) Worked within OmniRim to maintain a record of all boxes/ files for offsite storage and record retention.
7. Answered telephone with any inquiries of files and filing system to be used.

Experience

2-5 Years

Level

Executive

Education

Associates Of Arts In Psychology

Description :

1. Gathered project requirements to improve operations and procedures.
2. Actively interacted and communicated the Customer's requirements to the development team, closely monitoring and tracking the status for meeting delivery dead-lines Gathering requirements and understanding the business processes, translating them to a set of business requirement specifications, and presenting to the appropriate business unit.
3. Developed product-related templates, brochures, and help documents Knowledge of Edison Smart Connect Program.
4. Trained new and existing employees with system applications, policies, and procedures.
5. Audited of employees Manage money well spent on the project.
6. Gathered receipt of travel expense.
7. Provided support to end-users (ex: SAP).

Experience

2-5 Years

Level

Junior

Education

AA In Business Administration

Description :

1. Ensured project team achieves the financial goal of 1% budget variance for $22M Capital and $4.4M O&M assigned.
2. Facilitated project forecasting with the Project Manager and Team.
3. Responsible for entering the forecast, analyzing spend, accurate and timely accruals, and processing invoice payments.
4. Prepared monthly and bi-monthly variance report, project change requests, SOX report, and contractor man-hours worked.
5. Managed third-party contractor timesheets, purchase orders, and accruals for services performed.
6. Managed project work orders, working with Maintenance Planners to ensure in-service and accurate asset information.
7. Prepared journal entries when necessary to transfer material or cost to appropriate projects.

Experience

2-5 Years

Level

Executive

Education

MS

Description :

1. Planned, scheduled, and executed all stages of enterprise network IT projects.
2. Resolved numerous project issues including staffing shortages, tactical matters, scope creep, and divergent business and user needs.
3. Oversaw multiple projects across all phases of development.
4. Monitored workflow and make timeline adjustments as needed.
5. Set budgets and agreeing project time scales and deadlines with clients.
6. Coordinated with the team to gather requirements and manage expectations.
7. Maintained vendor relationships.

Experience

5-7 Years

Level

Executive

Education

GED

Description :

1. Managed a team of 25 CSR's, 10 of which directly reported to me.
2. Responsible for schedule adherence, supervisor calls, new hire/refresher training, and any other duties assigned by the team manager.
3. Reviewed, monitored recorded calls for over 30 agents to ensure all policies and procedures were being followed.
4. Responsible for coaching each agent on their calls, providing feedback of strengths and weakness while giving them the tools to succeed on every call.
5. Responsible for new hire training/refresher training.
6. Created monthly reports of each agent's progress, and worked closely with team managers to get their team to meet monthly goals.
7. Managed weekly internal and external meetings on progress.
8. Managed project documentation within designated applications to ensure compliance with regulatory agencies.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Worked in eCommerce Business Dept.
2. Performed dealership relations-oriented tasks, communicating with Honda and Acura dealerships all over the country.
3. Assisted these dealerships in setting up their Honda computer network, process orders for computer equipment required to be leased through American Honda, and process computer equipment returns at the end of the lease.
4. Coordinated with American Honda vendors and knowledge of computer networking required.
5. Consistently met and sometimes exceeded the number of orders required to be processed weekly.
6. Assisted Supervisor and other high-level department personnel with reports and tasks as assigned.
7. Produced weekly tracking report of all computer equipment at dealerships for which lease is expiring, orders actually received to replace lease expired equipment, type of order (lease, purchase, etc.), and all orders completed for the week.

Experience

2-5 Years

Level

Junior

Education

MS

Description :

1. Provided WAN/LAN support for SOHO and medium-sized businesses.
2. Configured and troubleshooting Juniper routers.
3. Managed Fiber accounts through Aurora Admin Interface.
4. Developed department processes and procedures.
5. Performed asset management, adding and retiring assets, ensuring completion report and as-built data submitted to financial accounting and technical data and design.
6. Assisted with any major projects and Audits.
7. Demonstrated experience with database entry and Access reporting.

Experience

2-5 Years

Level

Junior

Education

High School Diploma