Assistant Community Manager Resume Samples

An Assistant Community Manager works alongside the Community Manager and takes an active part in planning, implementing and managing the day-to-day operations of an apartment property. Common work activities depicted on the Assistant Community Manager Resume include the following – monitoring and managing operational expenses, overseeing move-in and move-outs of tenants, managing financial activities, developing new marketing and leasing strategies, maintaining records of lease and security deposits, assisting in annual budget preparation, assisting in employee recruitment, processing maintenance requests, planning and delegating daily work assignments, and maintaining records of completed repairs and maintenance.

Some essential qualifications for the role include – excellent knowledge of sales and marketing, strong networking skills, ability to maintain a cordial relationship with vendors and service providers; basic mathematical skills, and strong administrative skills. A high school diploma or GED along with apartment leasing or management experience is needed.

 

Assistant Community Manager Resume

Objective : Seeking a career with a well-established organization where I can utilize my talents resulting in a committed and rewarding relationship within the company.

Skills : Sales, Management, Customer Service.

Description :

    1. Responsible for all accounting procedures while exceeding budgeted income goals.
    2. Obtained a 15.9% increase in Net Operating Income.
    3. Oversaw the collection of delinquent rent amounts and past due balances from current and previous residents.
    4. Successfully closed the monthly books with less than 2% delinquency.
    5. Motivated the leasing staff to exceed leasing goals and expectations.
    6. Managed a team of eight employees.
    7. In charge of marketing campaigns to achieve and capture higher traffic numbers and leases.
    8. Reduced resident turnover by increasing satisfaction and follow up including all services provided.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Human Resource Management


Assistant Community Manager III Resume

Summary : An enthusiastic and dedicated professional interested in helping others achieve their goals. I possess exceptional interpersonal and customer service skills. With over 6 years experience in customer service fields, I have excellent communication and presentation skills. I am comfortable interacting with customers in person, over the phone, and communicating via web and email!.

Skills : Microsoft Office, Communication, Presentation Skills, Computer Skills.

Description :

    1. Assist current community residents in person, over the phone, and through email and fax with any questions or concerns they may have.
    2. Submit service requests for maintenance and communicate as necessary through the completion of those requests.
    3. Assist prospective residents by greeting, asking questions to find out what each individual's needs are, showing and explaining different floor plans relevant to those needs, show model homes and answer questions as needed.
    4. Maintaining contact and help through the decision making process and assisting with the completion of the application process.
    5. Complete daily tasks of responding to resident inquiries, typing up new leases and lease renewals, completing applications (credit and background check, employment verification, rental verification) and communicating with prospects throughout.
    6. Receiving and applying resident and prospect payments.
    7. Assist Community Manager in monthly tasks (sending out delinquent rent notices, credit balance notices, delinquent utility notices, etc) and answer questions residents have regarding these notices.
    8. Promoted to Assistant Community Manager within 8 months of work.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
BS


Assistant Community Manager II Resume

Objective : Property Management professional looking to expand my career with experience in residential community development, revenue generation and leadership. Highly skilled in mediation and negotiation tactics. Offer excellent interpersonal communication, relationship development and establishing rapport with residents, staff and third party contractors. Ability to train staff, and contractors while clarifying complex issues involving residents.

Skills : Microsoft Office, Spanish Bilingual, Yardi Systems, Payscan.

Description :

    1. Increased occupancy and leased apartments, while overseeing all onsite staff and activities.
    2. Ensured all budgeting guidelines are followed consistently.
    3. Evaluated financial performance and seasonal trends to identify and implement solutions.
    4. Executed the daily communication and collaboration with staff, regional managers and others as needed.
    5. Developed and maintained knowledge of the property, community and competitors.
    6. Performed and ensured the accuracy of the Market Surveys Build and maintained a team that will work toward property's community goals together.
    7. Motivated, directed and evaluated employees and all related personnel issues.
    8. Overseen and directed all administrative duties in accordance with company policy.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Business Administration

Assistant Community Manager/Leasing Manager Resume

Objective : Motivated, energetic professional committed to sustainability and community. Holding a degree in English, Writing, and Urban Studies this leader is defined by strong communication. As an MBA graduate this adaptable leader is progressive, fun, and productive. As an observant traveler with a global perspective this cultured leader is vocal, and able to connect well with others.

Skills : Yardi.

Description :

    1. Coordinate and plan community events to development the sense of community and social capital.
    2. Build and flourish positive customer experience for commercial and residential clients.
    3. Hold fast strong vendor relations to ensure positive business transactions.
    4. Manage and monitor aged receivables and accounts payable.
    5. Ensure proper implementation of property projects to foster increased net operating income.
    6. Uphold Low Income Tax Credit Housing (LITCH) policies and procedures.
    7. Lease homes in a competitive environment to ensure profitability and providing thriving homes to the community.
    8. Meet and excide Owner's business and sustainability goals.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
BA

Assistant Community Manager/Leasing Consultant Resume

Headline : Detail-oriented individual with a strong work ethic. I have full confidence in my ability to take charge and complete a given task. I take pride in my appearance, professionalism, attention to detail, and outgoing personality. I believe that my work experience demonstrates these qualities and would make me an excellent addition to your company.

Skills : Apartment Management Software, Microsoft Systems.

Description :

    1. Perform tasks associated with the operation of the property including leasing, banking, collections, resident services, maintenance and actions to ensure compliance with all applicable laws and company policies.
    2. Ensuring quality control of lease files.
    3. Create and implement marketing strategies to promote community awareness and possible prospects.
    4. Instrumental in coordinating and implementing the move-in process for residents for lease-up of new apartment community and obtaining 88% occupancy in less than one year.
    5. Member of 2010 President's club recognizing outstanding customer service.
    6. Various administrative and accounting functions associated with residents' needs and activities by providing high quality customer service.
    7. Plan and coordinate resident events at the property for resident retention.
    8. Manage, maintain and schedule amenity reservations.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Consultant
Education
Education
Business

Lead Assistant Community Manager Resume

Summary : Assistant Community/Property Manager with background in Property Management looking to join a growing organization as part of an Executive team.

Skills : Microsoft Office, Spanish Bilingual, Yardi Systems, Payscan.

Description :

    1. Updating all unit owner information in computer system & updating directories with unit owner changes.
    2. Setup and maintain all files & folders.
    3. Maintain Community emergency contact list.
    4. Maintain all Excel logs, Delinquencies, Violations, Architectural Changes & Resales.
    5. Issue pool photo ID's, Maintain pool log, Collect fees and Issue guest passes.
    6. Maintain Clubhouse Rental Calendar, and Collect fees.
    7. Updating and Maintaining Community website.
    8. Send correspondence to all owners-residents as needed.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma

Sr. Assistant Community Manager Resume

Summary : Seek a rewarding leadership role in a reputable Property Management Company that affords the challenge of working in a customer service oriented environment; where innovation and quality service is key to success.

Skills : Leadership/Customer Service/Multi-site Manager/Public.

Description :

    1. Responsible for assisting the Property Manager with routine operations (i.e. speaking with vendors, contractors, and housings maintenance team) in order to prepare homes for Service Members and their families in a timely fashion.
    2. Ensure the reporting calendar is followed and assist Resident Service Coordinators as needed.
    3. Run property required reports (i.e. PCS prospect, pest control, open work orders, delinquent current and/or past, exceptions, tech timesheets, Community Adjustment, etc.) Reply and follow up on resident satisfact surveys as they are received in office.
    4. Conduct buy backs from COM and address any cleaning or maintenance issues before tenant occupancy.
    5. Distribute vacancy report of listed homes in need of appointment scheduling.
    6. Handle all current and past delinquencies along with preparing write-offs at end of month close out.
    7. Answer multi-line phones Process and code invoices, reconcile accounts, collect monthly rent payments, and resolving past due balances.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Marketing

Assistant Community Manager I Resume

Headline : To obtain a challenging position utilizing my skills, which offers diverse job responsibilities and future advancement.

Skills : Microsoft Office Suite, Customer Service, Bilingual.

Description :

    1. Assist in supervising, motivating, training and scheduling office staff.
    2. Develop strategies for resident retention to minimize resident turnover of the community.
    3. Assists with on-going leasing and marketing efforts and lease renewal programs.
    4. Contributes to overall occupancy goals by handling telephone inquiries, touring prospective residents, showing "sharp" apartments, closing the sale by obtaining an application and deposit, qualifying applicants according to site criteria, and completing all required paperwork.
    5. Assist with conducting regular site and apartment inspections to ensure the property meets established site standards for curb appeal, safety and cleanliness.
    6. Assist with collecting and maintaining current market information including monitoring competitor amenities, pricing and specials.
    7. Complete administrative and accounting reports, perform other administrative and clerical tasks as assigned by Community Manager including posting rent, making bank deposits, handling resident account inquiries and security deposits refunds, processing accounts payable invoices, placing orders for supplies and performing duties related to month end closing.
    8. Promote and ensure compliance with Fair Housing Laws and other industry-related federal, state and local laws.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Consultant
Education
Education
General Education

Assistant Community Manager III Resume

Summary : Dedicated Representative motivated to maintain customer satisfaction, and contribute to company success. I am personable and responsible with several years of experience working in fast-paced environments. I am a solid team player with a great positive attitude.

Skills : Microsoft Office Suite, Customer Service, Bilingual.

Description :

    1. Establishes rental rate by surveying local rental rates; calculating overhead costs, depreciation, taxes, and profit goals.
    2. Attracts tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services; showing units.
    3. Contracts with tenants by negotiating leases; collecting security deposit.
    4. Accomplishes financial objectives by collecting rents; paying bills; forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.
    5. Maintains property by investigating and resolving tenant complaints; enforcing rules of occupancy; inspecting vacant units and completing repairs; planning renovations; contracting with landscaping and snow removal services Maintains building systems by contracting for maintenance services; supervising repairs.
    6. Secures property by contracting with security patrol service; installing and maintaining security devices; establishing and enforcing precautionary policies and procedures; responding to emergencies.
    7. Enforces occupancy policies and procedures by confronting violators.
    8. Prepares reports by collecting, analyzing, and summarizing data and trends.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
BS

Assistant Community Manager II Resume

Headline : Dedicated Representative motivated to maintain customer satisfaction, and contribute to company success. I am personable and responsible with several years of experience working in fast-paced environments. I am a solid team player with a great positive attitude.

Skills : Banking, Property Management.

Description :

    1. Managed rent collection efforts with a goal of zero delinquency by the 10 th of each month.
    2. Developed strategies and executed action plans to align property goals with company goals.
    3. Exhibited Professionalism in all customer service activities.
    4. Implemented and achieved marketing plan and quarterly market goals.
    5. Adhered in all aspects to the Fair Housing and Employment laws.
    6. Partnered with Human Resources in the recruitment and retention of quality employees.
    7. Inspired the growth and development of the team through effective coaching and counseling methods.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Consultant
Education
Education
Diploma

Senior Assistant Community Manager Resume

Summary : Business Management student with excellent writing and communication ability. Brings additional valuable knowledge from a concentration in Human Resources Management as well as a passion for ethics.

Skills : DELINQUENT ACCOUNTS, ACCOUNT MANAGEMENT, BUDGETING.

Description :

    1. Verify income and complete file tracking sheet for each applicant.
    2. Carefully screen applicants for tenancy.
    3. Audit files and report any issues requiring follow-up to program manager.
    4. Maintain original leases and renewals for the management office.
    5. Assist in the management of a community of nearly 350 apartment homes.
    6. Communicate with landlord regarding building and tenant issues.
    7. Monitor the timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
    8. Evaluate and recommend changes in rental pricing strategies.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Human Resource Management

Junior Assistant Community Manager Resume

Summary : Seeking position in an operational environment that will effectively utilize my skills and abilities while allowing me to continue growth in all areas and to contribute to meeting the organization's goals and objectives.

Skills : Yardi Voyage, MS Word, Excel, Resident Screening.

Description :

    1. Make sure rent is collected 100%, served 3-day Notices.
    2. Professionally answered telephone inquires at all times, responsible for leasing, meets and greets with prospective residents, showed units to prospective residents and explains occupancy terms.
    3. Completed tenant applications and rental agreements.
    4. Prepared rent increases, move-ins and move-outs of residents, Maintained filing system for residents, vendors and maintenance records.
    5. Ensured work orders are completed by on-site maintenance on time and satisfactorily, submitted expenses to owners.
    6. Approved and code invoices for payment.
    7. Assisted the Property Administrator with preparation of the annual budget.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Computer Science

Jr. Assistant Community Manager Resume

Objective : To contribute quality customer service while promoting a friendly team-oriented environment for employees and co-workers. Recognized for exceeding goals with a proven track record in rent collection, revenue generation, strong background in sales and marketing. Proven ability to reduce costs and grow revenue through analytical thinking and financial management. A goal oriented leader with excellent communication skills responsible for the management and growth of a team of sales representatives in a fast paced and constant evolving workplace.

Skills : Microsoft office, Yardi, Publisher, Budgeting, Customer Service, Data Entry, Excel, f.

Description :

    1. As an Assistant Community Manager, I have experience in project leadership in a Market property and have helped contribute my customer service experience to the mission of the group.
    2. Experience includes bank deposits, data entry in to OneSite, resident retention, knowledge of Fair Housing and adjusting resident ledgers.
    3. Responsible for maintaining accurate resident records and offering exceptional customer service to residents, prospective residents and vendors.
    4. Updated on a daily basis of all transactions such has rents, deposits, application fees and processing money that residents are delinquent on in order to lower our delinquency.
    5. Issued appropriate legal notices (e.g., late payments, eviction notices, returned check memos and property violation notices).
    6. Followed proper procedures for evictions and have had several court appearances to legally remove a tenant that is past due on their account.
    7. Being a member of management it was my responsibility to ensure that residents were satisfied with our property and to offer excellent customer service.
    8. Followed up with residents on their complaints and work orders in order to make sure they were happy with the results.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Junior
Education
Education
Accounting

Lead Assistant Community Manager Resume

Summary : Seeking position in an operational environment that will effectively utilize my skills and abilities while allowing me to continue growth in all areas and to contribute to meeting the organization's goals and objectives.

Skills : DELINQUENT ACCOUNTS, ACCOUNT MANAGEMENT, BUDGETING.

Description :

    1. Develop and maintain staff schedules aligned with the needs of the property.
    2. Manage leasing consultants' today page, Onesite, making sure all tasks are completed in a timely manner.
    3. Close and collect on final account statements meeting quarterly requirements, consistent with Camden Property policies.
    4. Reviewed and filed all evictions for the community each month as well as worked with the attorneys that represent the company to complete the eviction process.
    5. Monitor and document all rental payments, while identifying and collecting delinquent accounts.
    6. Handle customer complaints personally to ensure they were handled properly, while maintaining positive relations with the residents.
    7. Track and monitor monthly assistant manager bonus on rent collection, successfully meeting organizational goals.
    8. Review rental applications to verify they are accurate and complete.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma

Assistant Community Manager Resume

Objective : Interested in becoming part of an organization that will allow for me to use my vast knowledge and developed skills to their fullest potential. I am a team player dedicated to excellence of performance. Qualified by excellent customer service, direct management experience, professional development, and advanced interpersonal communication. I am highly motivated and carry a strong work ethic.

Skills : Utilities Background.

Description :

    1. Responded to resident issues and complaints in the absence of the Community Manager or Sr. Community Manager.
    2. Assisted in managing the day to day operations at my Community Center.
    3. Responsible for ensuring that the reporting calendar is followed and that all reports are run and completed on time.
    4. Responsible for ensuring commencement of allotments.
    5. Verified LES' against Yardi data.
    6. Responsible for rent collection of delinquent accounts, recouped current resident damage, made daily bank deposits and communicated the amount of rent due at time of move-in's, move-out's or during residency.
    7. Responsible for all property management team data entry accuracy within the community database Yardi.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Accounting