Description :

1. Support cross-departmental activities in improving Quality and Compliance with industry standards and company policies, in the areas of responsibility.
2. Manage companywide Equipment Calibration program; provide technical and compliance guidance and assist Quality manager with decisions on allocation of resources in calibration and microbiology areas.
3. Conduct investigations, propose resolutions in response to out of spec results, discrepancies and CAPAs and implement procedural changes to meet Compliance.
4. Coordinate the reporting, analysis, and corrective actions for issues encountered in Quality Assurance areas Support external and internal audits extensively and prepare documents for the auditors.
5. Collaborate with internal and external customers to manage project schedules, executions, and deliverables Support the protocol development, review and approval of sterilization process and equipment validation and qualifications (IQ, OQ & PQ).
6. Coordinate validation and microbial testing activities with contract labs and sterilizer.
7. Support Design Controls activities during New Product development by managing sterilization validation builds from protocol execution to assessment of results and compilation of reports.
8. Assist with compiling biocompatibility matrix for existing and new products.

Experience

7-10 Years

Level

Management

Education

B.S. In Microbiology

Description :

1. Managed all aspects of utilization review, administrative and policy appeals, including the development of workflows and processes to assure efficiency and compliance with all laws and regulations.
2. Acted as the direct contact for all customers with quality of care or administrative complaints.
3. Developed documentation and processes for the review of complaints, as well as reporting of complaints to the DDRI Executive Leadership and Rhode Island Department of Health.
4. Developed and administered the dental consultant utilization review protocols, workflows, quality control and training programs.
5. Assured efficiencies in operational systems and production review.
6. Coordinated activities, documentation and administration of the Utilization Review Guidelines and policy development, including internal and external manuals and related communications to regulatory agencies.
7. Ensured procedures in quality assurance management were compliant with all state and federal regulations and maintained for audit.
8. Received special recognition by the Delta Dental Plans Association for development of a national complaint management program and an invitation to present this program at the National Delta Association of Plans meeting in March 2005.

Experience

7-10 Years

Level

Senior

Education

Project Management

Description :

1. Ensured adherence to quality standards and proper procedures, correcting errors or problems in order to preserve data integrity.
2. Trained and supported members in adding and modifying listings in the Multiple Listing Service, including the upload of documents and photographs.
3. Trained and supported members in preparing CMA reports, searching for properties using the various options available within the MLS and setting up auto-notification of properties that meet their client's wants and needs.
4. Trained and supported members in preparing a list of properties to determine its comparative market price, both listing and selling.
5. Prepared and ensured the delivery of time sensitive documents on behalf the Director of MLS.
6. Assisted brokers on completing necessary paperwork and the process for minor and major office changes; such as change of company address, company mergers, office closures, setup of additional offices and the agents and listings that may be affected by the change.
7. Provided members with guidance in handling difficult or complex problems and resolving escalated complaints or disputes.
8. Provided backup support to the Membership Department when needed.

Experience

10+ Years

Level

Senior

Education

Real Estate

Description :

1. Requested and follow up on required Background Checks, License/Certification primary source verification, and set up Drug Screen Collections on all Travel Nurses.
   
2. Generated welcome packets/checklist to obtain required documentation and follow up with all clients to ensure all deadlines are met.
3. Tracked expiration dates on all required information for assigned Travel Nurses and collected renewal documents prior to expiration dates by creating weekly reports.
4. Demonstrated knowledge of department policies and procedures, communicated and enforced them and ensure they were carried out consistently.
5. Provided client facility with completed assignment packets for Travelers prior to determined deadlines.
6. Handled a large volume of telephone and email inquiries in a professional and courteous manner.
7. Worked closely with Recruitment/Hospital Account Managers with filling positions for Travel Nurses.

Experience

7-10 Years

Level

Management

Education

Bachelor Of Science

Description :

1. Functional leader in the implementation of an electronic plant floor data collection system that improved both employee quality awareness and plant processing yields.
2. Included user acceptance testing, development, and deployment of training, and ongoing plant floor and administrative and technical system support.
3. Implemented a SharePoint platform to improve data and file storage and information retrieval capabilities plant-wide.
4. Designed and implemented multiple SharePoint workflows, which automated multiple plant processes and improved communication across plant departments.
5. Local success of this SharePoint platform led to the implementation of a similar system at a corporate level.
6. Worked as a member of a team in the evaluation, redesign, installation, and validation of a bulk ingredient CIP system.
7. Formed and led a team that designed a visual management process, which eliminated the potential for a key food safety issue and improved communication and collaboration between the Operations and Plant Services departments.
   

Experience

2-5 Years

Level

Junior

Education

M.B.A.

Description :

1. Supervise a team of three Quality Assurance Managers and coordinate and oversee their quality management activities.
2. Oversee contract monitoring including conducting exit and entrance conferences, proofreading reports prior to being issued and verifying data accuracy.
3. Analyze the results of quality management activities, document results, and make recommendations.
4. Create reports as required for management activities and needs.
5. Monitor contract performance measures and internal performance goals.
6. Establish, coordinate and monitor corrective action plans that are necessary to correct deficiencies found through various continuous quality improvement processes.
7. Coordinate and conduct Quality Assurance activities in accordance with CFC's Quality Improvement Plan and DCF's Quality Management Plan.

Experience

7-10 Years

Level

Consultant

Education

Business Administration

Description :

1. Conducted call monitoring evaluation and review transaction errors.
2. Perform technical qualitative and quantitative analysis to determine performance and report on significant trends impaction company and customer expectations.
3. Write reports and other communication materials to highlight quality metric performance into database systems for capturing, analyzing, and providing timely and accurate reporting on call center performance.
4. Interface with call center supervisors, customer service reps, vendor relations, and other business units, and other cross-functional areas needed to help determine quality needs and provide recommendations on continual process improvement.
5. Report training issues to department management and trainers.
6. Improved customer service reps over all call scores, promoted to Quality Assurance within a year of being on the job.
7. Skills Used Phone monitoring, grading calls, advising customer service reps on how to make the call better, customer service skills.

Experience

2-5 Years

Level

Executive

Education

Paralegal Studies

Description :

1. Entered test data into LIMS Review and track documentation related to the Global QA auditing lifecycle.
   
2. Maintains the QA filing systems for audits including electronic filing of documentation and correspondence.
3. Participate in the development and provide training on new/ enhanced QA database maintenance process.
4. Responsible to complete requests in GetIT (Training, creating new document.
5. revising document and validation) Participate in systems validation process (such as User Acceptance Testing) as required.
6. Use metrics to optimize performance, productivity, and effectiveness of the processes and systems.
7. Provide support to staff by answering to the best of my knowledge questions they might have.

Experience

2-5 Years

Level

Junior

Education

BS In Nursing

Description :

1. Developed and maintained effective quality controls to ensure the integrity of all processes for contractual compliance.
2. Archived all documentation in accordance with both the Federal Bureau of Prisons and United States Marshals Service contracts.
3. Performed operational audits in accordance with an approved schedule, as well as ad hoc reviews as needed.
4. Conducted root cause analysis, and generated effective corrective action plans for identified deficiencies.
5. Assisted in the creation, modification, and implementation of corporate policy.
6. Communicated with all department heads, to ensure all necessary documentation had been completed and submitted timely.
7. Security and Control Report analysis and data correlation.

Experience

7-10 Years

Level

Management

Education

Bachelor's Of Science

Description :

1. Ensured project load to stay below 70% capacity by timely completion of projects and execution of plans.
2. Coordinate the submission of technical files, reports and regulatory submissions to the appropriate authorities.
3. Generated, executed, and reviewed Qualification and Validation studies of processes and instruments to ensure adherence to specifications.
4. Manage Change notifications and ensured customers are notified when changes occur in formulas and/or processes with a proven zero customer complaint rate.
5. Research changes to formulas and processes prior to utilization to ensure that it does not affect customer products.
6. Determine severity of change in order to notify customers by acknowledgment letters or by obtaining their approval.
7. Reduced customer complaints by 50% through the process of non-conformance investigations by the implementation of timely solutions.
8. Investigated CAPAs and provided timely solutions with a 100% rate of no repeats.

Experience

2-5 Years

Level

Junior

Education

Bachelor's Of Science

Description :

1. Responsible for reviewing completed work processes from various departments in order to identify and report variances in the documented guidelines and processes as well as respond to customer inquiries in a timely manner.
2. Appropriately respond to customer inquiries using customer correspondence as the situation requires.
3. Investigate problem situations to determine the root cause of an issue and determine appropriate resolution needed to correct problems.
4. Appropriately process requests for tax-qualified policies, ensuring notification regarding tax status is conveyed to the policy owner and appropriate action is taken at a policy level.
5. Coordinate information about policies with plan administrators.
6. Participate in building file feeds for tax reporting statements to both policy owners and plan administrators.
7. Assist with Return of Premium (ROP) Project and mail out of maturity letters on a monthly basis.
   

Experience

5-7 Years

Level

Executive

Education

Masters of Science

Description :

1. Responsible for gathering all required information for all clients and creating new patient charts from all sources.
2. Prioritize and organize multiple assignments.
3. Create monthly client files as well as keeping the client's files updated per care plan.
4. Responsible for retrieving client's medical notes from all caregivers as well as to proofread and keeping them up to date in accordance with office policies.
5. Answer phone lines and transfer calls to appropriate extensions, Filing, Data Entry, Faxing, Scanned medical documents, Organize caregivers' calendar for in-office training.
6. Create a spreadsheet for supervisor on the number of client's notes caregivers have not sent into the office for payment of services.
7. Mail out forms and care packets to the resident's homes for caregivers and client's use.
8. Efficient in Generations an application used to log nursing notes into the system, and gain access to the client's electronic medical records.

Experience

2-5 Years

Level

Executive

Education

Associate Of Science

Description :

1. Worked at a duel platform, thermal processing and aseptic food plant, to ensure product quality and product safety consistent with corporate and our customer objectives.
2. Maintained the plant's Quality System Manual to assure that all policies and procedures are current and effective as the SQF Practitioner.
3. Wrote quality assurance procedures and trains QA staff and production on any new procedures or changes.
4. Observed and participated in external and internal audits.
5. Worked with the warehouse department and Oracle system release finished product to consumers.
6. Reviewed all daily paperwork for two segments of production.
7. Implemented SQF edition 7.2 into the facility.

Experience

5-7 Years

Level

Junior

Education

MA

Description :

1. Worked closely with developers, designers and business analyst as new features are being implemented.
2. Attended weekly grooming sessions with the client to discuss and create stories and tasks for upcoming features.
3. Created and executed test plans for current and future releases.
4. Created bugs and change requests in Jira and work with the Project Manager to get them properly assigned.
5. Worked as a SCRUM master for a team of developers on a sprint by sprint basis.
6. Led daily stand-up meetings with developers.
7. Participated in sprint planning meetings.

Experience

5-7 Years

Level

Executive

Education

GED