Reservation Sales Specialist Resume Samples

A Reservation Sales Specialist books reservations and uses suggestive selling techniques so as to make customers purchase additional services and amenities. Even though the duties are determined by the place of work, the following core duties are identified on the Reservation Sales Specialist Resume – answering incoming phone calls from potential customers, listening to voicemails and calling customers back to book reservations, scheduling reservations, inputting all check-in and check-out dates and times into the company reservation systems, updating and maintaining accurate records for all guests, responding to online inquiries from customers, providing customers with direction to various locations on and within the property.

In order to be considered for this job, the following skills are needed – strong customer service skills, the ability to persuade and selling skills, strong communication skills, good data entry skills; the ability to address customer questions and solve common issues, and good multitasking skills to juggle several customer requests. Employers look for individuals who have a high school diploma or GED, but for an entry-level job, no formal training or additional education is required.

Reservation Sales Specialist Resume example

Reservation Sales Specialist Resume

Headline : Friendly and courteous Reservation Sales Specialist Professional committed and focused on promoting and maintaining customer satisfaction through exceptional service. Consistently delivers first-rate service motivated and willing to go the extra mile to increase guest satisfaction and comfort.

Skills : Sales, Retail, Management Skills.

Description :

    1. Developed and implemented sales strategies to achieve company revenue goals.
    2. Developed an effective process for selling reservations over the phone, online, or in person.
    3. Developed effective tactics for selling reservations.
    4. Developed a strong customer experience.
    5. Worked closely with the booking manager to ensure that they are able to provide appropriate service levels and information on their end.
    6. Worked closely with the front office team to ensure that they are able to provide appropriate service levels and information on their end.
    7. Worked closely with the Product Management team to develop new products.
                    Years of Experience
                    Experience
                    5-7 Years
                    Experience Level
                    Level
                    Executive
                    Education
                    Education
                    GED


                    Reservation Sales Specialist Resume

                    Headline : As a Reservation Sales Specialist, responsible for Coordinating daily tasks to ensure a smooth and efficient office operation, Preparing and delivering daily/weekly/monthly reports to management,Assisting with hiring new employees, ongoing training, and onboarding new employees, and also Assisting with recruiting new customers and vendors.

                    Skills : Travel Agent, Customer Relations And Service, Sales.

                    Description :

                      1. Processed all reservation requests, changes, and cancellations received by phone, fax or email.
                      2. Identified guest reservation needs and determine appropriate room type, resort type.
                      3. Accommodated and documented special requests.
                      4. Answered questions about property facilities/services and room accommodations.
                      5. Indicated special room reservation types by inputting the correct code and rate into PURE.
                      6. Followed proper escalation procedures when addressing guest concerns.
                      7. Assisted the guest for transfer, excursion or meal.
                    Years of Experience
                    Experience
                    5-7 Years
                    Experience Level
                    Level
                    Executive
                    Education
                    Education
                    GED


                    Reservation Sales Specialist Resume

                    Objective : Reservation Sales Specialist is responsible for Focusing on the full guest experience by utilizing conversational and professional language, interpersonal skills, inter-departmental knowledge, and technology, Responding to and confirming all guest bookings requests in a prompt, courteous and accurate manner according to Aman standards, Responding to emails, phone, and text/chat requests for booking information, confirmations, and additional details as it relates to all guests request.

                    Skills : ACIC/NCIC training, Communication Skills, procedures.

                    Description :

                      1. Preferred venue for travelers, developers, partners, and team members alike Telecommuting position assisted the needs of all guest reservations and requests for all Hilton and non-Hilton brand hotels.
                      2. Maintained professional rapport with hotels nationwide.
                      3. Adhered to guest needs and update corporate client profiles in database systems Maintain sales reporting dashboard on monthly basis to facilitate trending analysis.
                      4. Up sold when appropriate to increase reservations sales margins.
                      5. Analyzed staffing data from source materials to ensure adequate telephone workload coverage for Hilton Worldwide reservations.
                      6. Developed staffing schedule for CSRs, sales rep, and team leads.
                      7. Created and analyzed various staffing reports daily for management.
                    Years of Experience
                    Experience
                    2-5 Years
                    Experience Level
                    Level
                    Executive
                    Education
                    Education
                    Master Of Science

                    Reservation Sales Specialist Resume

                    Headline : Hardworking and dedicated team player with excellent communication, organizational and time management skills. Have 3 years of administrative assistant and communications experience. A accelerated learner who is able to adapt and thrive in fast pace environments.

                    Skills : Microsoft Office Software, Word, Access, Spreadsheet, Quickens Software, Etc. Basic Spanish Language Comprehension And Fluency Data Entry.

                    Description :

                      1. Input and retrieved data using a computer reservations system and utilize codes for efficiency and verify information, including confirmation numbers, & hotel facilities to callers with speed and accuracy.
                      2. Handled complaints in a tactful manner and negotiate resolutions such as alternative accommodations when the hotel is sold out.
                      3. Required to be flexible for scheduling to include days, nights, holidays, and weekends.
                      4. Worked well with customers Highest enrollment of membership for Hilton Honors.
                      5. Performed any changes to reservations such as location adjustments or coupons codes for discounts.
                      6. Followed all hotel policies and procedures.
                      7. Initiated Calls to facilitate customer care, relations to resolve customer concerns.
                    Years of Experience
                    Experience
                    5-7 Years
                    Experience Level
                    Level
                    Executive
                    Education
                    Education
                    Diploma In Education & Psychology

                    Reservation Sales Specialist Resume

                    Objective : Seeking to secure a Reservation Sales Specialist position that will enable me to utilize my personal and professional skills, training, and experience. Proficient in computer skills and data entry, typing at 65 WPM. Excellent attention to detail and multitasking with a very low error rate. Ambitious and dedicated to completing tasks and learning new processes. CPR/EMD certified. Works well independently and in team situations.

                    Skills : PowerPoint, Documentation Skills.

                    Description :

                      1. Processed all reservation requests, changes, and cancellations received by phone.
                      2. Identified guest reservation needs and determine appropriate room types.
                      3. Verified availability of room type and rate.
                      4. Explained guarantee, special rate, and cancellation policies to callers.
                      5. Accommodated and documented special requests.
                      6. Answered questions about property facilities/services and room accommodations.
                      7. Followed sales techniques.
                    Years of Experience
                    Experience
                    2-5 Years
                    Experience Level
                    Level
                    Executive
                    Education
                    Education
                    Diploma In General Education

                    Reservation Sales Specialist Resume

                    Headline : Reservation Sales Specialist is responsible for Assisting with lodging reservations and requests at all Moving Mountains property locations, including email quotes, phone sales, follow-up, chats, texts, and inquiries from travel and wholesale agents, Assessing guests' needs, problem-solving, booking new reservations, troubleshooting, following Operations Team protocols, and handling potentially escalated situations.

                    Skills : Customer Service, Microsoft Office, Receptionist, Documentation.

                    Description :

                      1. Handled calls from guests looking to make a new reservation or to cancel or modify an existing reservation.
                      2. Assisted with any information needed specific to the hotel.
                      3. Offered premium rooms with premium ADR to optimize revenue.
                      4. Maintained customer satisfaction scores above 95%.
                      5. Served as Reservation Specialist assisting guests in booking new reservations in an up-sale mode, modifying existing reservations, enrolling guests in a new membership club, and persuading guests to be transferred to a Vacation Club Specialist.
                      6. Included meeting and exceeding weekly goals set by management.
                      7. Utilized customer service and sales experience to solicit donations and other resources from local businesses and government entities, as well as negotiate with vendors and service providers.
                    Years of Experience
                    Experience
                    5-7 Years
                    Experience Level
                    Level
                    Executive
                    Education
                    Education
                    GED

                    Reservation Sales Specialist Resume

                    Summary : Results-oriented Reservation Sales Specialist professional with a reputation for service, satisfaction, and exceeding goals. A respected leader with the ability to build and mentor highly productive and motivated teams. Proven ability to develop, adapt and utilize new methods, systems, and procedures Outstanding communicator with the ability to present complex information to diverse groups and individuals.

                    Skills : Demonstrates Sense Of Urgency In Busy Call Center Environment.

                    Description :

                      1. Coordinated travel and overnight accommodations for guests, employees, and Club Vacation Owners.
                      2. Researched, organized and negotiated rates for best pricing and availability Handled requests and booked travel as needed while successfully supported call center by specializing in specific regions of Southeast USA Plan off-site meetings and conventions working with hotels to negotiate pricing and appropriate meeting rooms, overnight accommodations, food, and other necessary services.
                      3. Understood reservation booking websites and databases.
                      4. Built reputation for working successfully with previously unhappy clients.
                      5. Became go-to staff member for relaying complicated information Skills Used strong technical skills.
                      6. Received incoming calls to assist guests with booking, modifying, and canceling reservations.
                      7. Registered guests for the Hilton Honors program and sell opportunities to earn additional points.
                    Years of Experience
                    Experience
                    7-10 Years
                    Experience Level
                    Level
                    Management
                    Education
                    Education
                    GED

                    Reservation Sales Specialist Resume

                    Headline : Objective is to have a responsible and challenging position that will utilize my skills and expand my knowledge and offer opportunities for personal and professional growth. Skilled in public relations. Have 20 + years of providing excellent customer service. Am proficient in proper telephone etiquette and following all company policies and procedures.

                    Skills : Customer Service, Reservation Skills.

                    Description :

                      1. Consistently make compelling offers and book hotel rooms for guests on a global level, specifically in the North-Eastern region of North America and Canada.
                      2. Selected on a regular basis as a top choice for special projects with visiting hotel management, especially roundtable discussions.
                      3. Ranked as high as 5th place in performance out of approximately 400 phone agents.
                      4. Received several accolades in center-wide contests and was selected as a Change Champion.
                      5. Handled incoming reservation calls.
                      6. Booked rooms and handled customer-related issues.
                      7. Able to multi-task, have strong computer skills, and great customer service skills.
                    Years of Experience
                    Experience
                    5-7 Years
                    Experience Level
                    Level
                    Executive
                    Education
                    Education
                    MS

                    Reservation Sales Specialist Resume

                    Headline : To secure a Reservation Sales Specialist position leveraging strong customer service and relationship-building skills while utilizing over 7 years of healthcare and administration experience.

                    Skills : Most Microsoft Office Products, Customer Service.

                    Description :

                      1. Selected to be a part of a small committee of first responders in the event of an aircraft accident.
                      2. Involved in complex and lengthy sales negotiations.
                      3. Assisted in resolving client complaints.
                      4. Served as the first line of inquiry for room reservations with Hilton Brand hotels worldwide.
                      5. Followed sales techniques to maximize revenue.
                      6. Provided suggestions to potential clients for leisure and transient business travelers.
                      7. Utilized exceptional customer service and sales techniques to provide world-class customer service to guests to assist them with booking reservations.
                      Years of Experience
                      Experience
                      5-7 Years
                      Experience Level
                      Level
                      Executive
                      Education
                      Education
                      Business Administration

                      Reservation Sales Specialist Resume

                      Objective : Highly qualified Reservation Sales Specialist professional with strong operational, organizational, and interpersonal skills. Self motivated with a strong desire to achieve.

                      Skills : Cash handling Skills, Customer Service.

                      Description :

                        1. Took reservations and complaints for the hotels located in the USA.
                        2. Answered phones, made reservations, met a monthly and weekly quota, and worked customer service.
                        3. Assisted customers with securing rental cars for travel or insurance replacements, Answer questions regarding travel plans, routes, and budget expenses.
                        4. Provided excellent Customer service to all customers, vendors, agents, etc.
                        5. Made reservations for new and frequent hotel guests.
                        6. Answered inbound calls for perspective room reservations for the Hilton hotel brands.
                        7. Verified and Confirmed credit card information for call center reservations.
                                  Years of Experience
                                  Experience
                                  0-2 Years
                                  Experience Level
                                  Level
                                  Entry Level
                                  Education
                                  Education
                                  MS