Retail Customer Service Associate Resume Samples

A Retail Customer Service Associate is hired to help customers with their questions, and concerns regarding the retail stores’ products or services. Variety of support tasks associated with the role are mentioned on the Retail Customer Service Associate Resume as – communicating with customers in-person, over the phone, or via email, listening to customer’s concerns and handling complaints and returns, giving detailed explanations of service or products, working with a sales team to create better methods to address customer complaints, reviewing customer accounts and transactions while solving issues, receiving orders, and processing payments, and referring customers to superiors when necessary.

Such employees use many soft skills and transferable skills to offer the best customer service experience, including – great communication skills, patience, empathy, and professionalism, good problem solving and decision-making skills, basic computer skills, including data entry, website navigation, and other software, effective time management skills, multitasking skills, the ability to work in a team setting, and a solid understanding of the company’s products and services. A high school diploma or GED along with basic retail training are commonly listed on successful resumes.

Retail Customer Service Associate Resume example

Retail Customer Service Associate Resume

Summary : A dedicated and hardworking employee, with over 10 years of experience in customer service. A quick learner, and can handle multitasking with ease. Take pride in my ability to produce work in a timely and accurate manner. Service and sales accolades demonstrate my ability to listen, work with a team, and produce results.

Skills : Customer Service Experience, MS Office.

Description :

    1. Verified funds from each register daily addressing any discrepancies or questionable transactions.
    2. Completed bank deposit for pickup.
    3. Verified all cash on hand before ending the day.
    4. Provided leadership for register operators to handle customer transactions.
    5. Gave assistance with check approvals, credit issues, price discrepancies, scheduled breaks and maintained change fund for store.
    6. Answered store phone directing calls to appropriate departments.
    7. Handled customer complaints and addressed any issues customers needed assistance with.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
MS


Retail Customer Service Associate Resume

Summary : As a Retail Customer Service Associate, responsible for Supporting customers by responding to product, membership, and REI service questions, general inquiries, and customer feedback, and also Effectively helping to prepare the store: maintaining and stocking work areas making sure all items are accurately priced.

Skills : Microsoft Office, Windows 8, Windows 10, Typing, Multi-Tasker.

Description :

    1. Efficiently used the register and properly bagging customers' merchandise on the front end.
    2. Avoided shortages, by maintaining proper security measures.
    3. Responsible for all funds which includes cash, checks, card charges, and coupons.
    4. Responsible for any busted or undone seals.
    5. Properly and efficiently stocks up at the beginning and end of each shift.
    6. Equipment Support Responsible for maintain and repairing equipment such as cash registers, phones, scanners, and computers.
    7. Handled customer relations issues in a gracious manner and in accordance with company policies.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
High School Diploma


Retail Customer Service Associate Resume

Objective : Retail Customer Service Associate professional versed in product placement and merchandising. Customer Service Associate who consistently meets and exceeds sales targets. Reliable team player and strong communicator. Retail professional with extensive knowledge of the fashion industry, including current trends. Enjoys helping customers find stylish and affordable clothing and accessories.

Skills : Customer Service, Illustrator, Photoshop.

Description :

    1. Operated a cash register for cash, check, and credit card transactions with 100% accuracy.
    2. Stocked and replenished merchandise according to store merchandising layouts.
    3. Priced merchandise, stocked shelves and took inventory of supplies.
    4. Cleaned and organized the store, including the checkout desk and displays.
    5. Alerted customers to upcoming sales events and promotions.
    6. Identified potential shoplifters and alerted management.
    7. Trained 2 new sales associated each quarter.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
High School Diploma

Retail Customer Service Associate Resume

Headline : Accomplished Retail Customer Service Associate with experience in corporate training, organizational behavior, and project management- bringing extensive experience in consultative support for training design, development and recruitment areas. Posses an outstanding work ethic and the ability to maintain focus in demanding work environments, under deadlines, and in high-pressure conditions.

Skills : Group Leading, Customer Service, Computer Software, Solar Installation Skill.

Description :

    1. Referred unresolved customer grievances to designated departments for further investigation.
    2. Greeted customers and ascertain what each customer wants or needed.
    3. Described merchandise and explain use, operation, and care of merchandise to customers.
    4. Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires.
    5. Answered questions regarding the store and its merchandise.
    6. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
    7. Placed special orders or call other stores to find desired items.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
High School Diploma

Retail Customer Service Associate Resume

Headline : Highly motivated and reliable professional with 6 years of experience in customer service seeking an Administrative position to utilize my communication, organizational, and problem-solving skills. Major strengths include: Certified in Microsoft Office Word and Excel. 60 WPM + 10 KEYPAD Excellent time management skills. Attentive to detail. Ability to adapt to situations quickly and effectively. Proven ability to work in unison with staff and teammates. Work.

Skills : Communication Skills, Maintenance Skills.

Description :

    1. Assembled parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents Maintain a safe, clean and orderly retail Center.
    2. Provided outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs Patient Representative.
    3. Collected and filed patient charts and necessary paperwork.
    4. Booked, coordinated, and rescheduled appointments.
    5. Obtained and updated patient information.
    6. Collected and posted office charges.
    7. Answered telephone and relay messages.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
AAS In Business Administration

Retail Customer Service Associate Resume

Objective : Retail Customer Service Associate who maintains a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Skills : Retail Customer Service, Cashier, and Server, Documentation, Answering Phones.

Description :

    1. Responsible for upholding the company's excellent customer service goals, and ensuring every customer's needs are met.
    2. Responsible for the following: Itemizing and totaling purchases by recording prices, departments, taxable and nontaxable items; operating a cash register.
    3. Entered price changes by referring to price sheets and special sale bulletins.
    4. Discounted purchases by redeeming coupons, and honoring rain check credits.
    5. Collected customer payments by accepting cash, check, or charge payments from customers; made a change for cash customers.
    6. Verified credit acceptance by reviewing and recording driver's license number; operating credit card authorization system.
    7. Balanced cash drawers by counting cash at the beginning and end of the work shift.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
High School Diploma

Retail Customer Service Associate Resume

Objective : As a Retail Customer Service Associate, responsible for providing customers with product, membership, and service information including but not limited to the REI Mastercard program, and also Processing purchase, membership, service, and return transactions at the register in alignment with REIs 100% satisfaction guarantee, Collecting payment for goods, make changes, and distribute receipts.

Skills : Customer Service, Microsoft Office.

Description :

    1. Operated a cash register for cash, check, and credit card transactions.
    2. Stocked and replenished merchandise according to store merchandising layouts.
    3. Priced merchandise, stocked shelves, and took inventory of supplies.
    4. Cleaned and organized the store, including the checkout desk and displays.
    5. Alerted customers to upcoming sales events and promotions.
    6. Handled all customer relations issues in a gracious manner and in accordance with company policies.
    7. Welcomed customers into the store and helped them locate items.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
GED

Retail Customer Service Associate Resume

Objective : Retail Customer Service Associate with 4 years of experience in Supporting Retail Store Pick-Up by assisting with the receipt of product from truck and processing customer pick-up and also Maintaining customer and employee hold area by keeping the area organized and removing items that are beyond the hold dates.

Skills : Customer Service, Technical Service, Computer, Dispatch, Problem Solving.

Description :

    1. Greeted each customer in a friendly, professional, and efficient manner while achieving the client's and the company's goals accurately.
    2. Consulted with the client as I listened in a patient, careful, manner, then figured out the resources to find out what is best of what we have to offer.
    3. Multi-tasked many responsibilities and clients at one time.
    4. Worked with solutions to get the job done by listening, communicating, and working with the client, co-workers, or other stores to help create one common goal.
    5. Followed up on all responsibilities to ensure the job was done right before my shift has ended.
    6. Met or excelled yearly reviews.
    7. Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
High School Diploma

Retail Customer Service Associate Resume

Objective : Highly qualified Retail Customer Service Associate with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.

Skills : Customer Service, Lifting 50lbs Repeatedly, Standing For Long Periods Of Time, Exceptional Organization And Very Detail Oriented, Ability To Work Independently And In A-Team, Communication.

Description :

    1. Answered phones assist customers with the best possible shipping rates for them.
    2. Mailbox and postal services.
    3. Packed and shipped parcels.
    4. Copied, faxed, scanned, and emailed documents for our customers.
    5. Helped my customers fast and efficiently Skills Used Lifting 50lbs repeatedly, pack and ship guarantee applying proper postage.
    6. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
    7. Provided pricing information by answering questions.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
BS

Retail Customer Service Associate Resume

Objective : Retail Customer Service Associate (RCSA) is responsible for the maintenance and repair of retail stores, including customer service centers, ATMs, and credit unions.

Skills : Architectural/Graphic Design, Customer Service, Working With Multi-lined Phones, Microsoft Office, Excel, And PowerPoint, Medical Terminology, Cash Handling, Sales, Merchandising.

Description :

    1. Responsible for processing customers' orders and cross-selling additional UPS services and products.
    2. Became proficient at using UPS' business-operating interface to track packages and charges.
    3. Researched and solved problems with orders and transactions.
    4. Processed transactions using the point of sale system.
    5. Honed customer service skills by consistently and effectively interacting with customers.
    6. Tasked with grooming public school grounds and fixing damaged county assets such as concrete walkways and general landscaping.
    7. Maintained checkout operations by following policies and procedures; reporting needed changes.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelor's