A Sales Floor Specialist is responsible for providing exceptional service to customers who arrive at the company’s store for shopping. Job duties and responsibilities are listed on the Sales Floor Specialist Resume as – carrying out a daily tour of the area of responsibility at the store and ensuring the visual appearance of the department, making eye contact and greeting all customers, taking customers to merchandise, rendering assistance in solving customer complaints, needs, and issues, ensuring the maintenance of promotional ads and programs, performing a weekly check of discounted clearance merchandise and making sure merchandize are ticketed appropriately, adhering to and supporting all signing, displaying and pricing guidelines, adhering to and support all unit integrity and layouts, and undertaking responsibility for processing inbound freight.
Those seeking this job role must mention on the resume the following skills and abilities – strong knowledge and skills in suggesting selling techniques, strong knowledge of the store, location of merchandise, and service offered by the company, strong verbal, arithmetic, reading, and writing skills; strong ability to follow instructions in both verbal and written forms, and a positive demeanor. Hiring employers prefer someone having a degree in related fields such as marketing or sales.
Objective : Sales Floor Specialist with a history of exceeding employer expectations. Offers 6+ years experience in diverse sales environments including power tools, flooring, electronics and cable TV services.
Interacted with customers meeting their needs in picking out certain house related improvements.
Helped with anything from carpet, tile, hardwood, rugs, curtains, and various household items.
Did everything from helping pick out their flooring to matching their existing room colors and setting up a Lowes approved installer to finish the job.
Checked them out at the register to make sure the customer was completely satisfied.
Had a sales quota to meet every month and I always met or exceeded my monthly expectations.
Helped customers, not just in the flooring department but I would also migrate to other departments as well to make sure everyone received the help they needed.
Asked if the customer needed assistance and if I did not have the answer I would direct them to a specialist in that department to make sure that they had a great customer experience.
Experience
0-2 Years
Level
Entry Level
Education
High School Diploma
Sales Floor Specialist Resume
Objective : Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time. Ability to sit for extended periods of time. Ability to make repeating movements of the arms, hands, and wrists.
Skills : Microsoft Office, Customer Relationship Management, Customer Service, Call Center, Management.
Description :
Received payment by cash, check, credit cards, vouchers, or automatic debits.
Issued receipts, refunds, credits, or change due to customers.
Assisted customers by providing information and resolving their complaints.
Established or identified prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Greeted customers entering establishments.
Answered customers' questions, and provide information on procedures or policies.
Sold tickets and other items to customers.
Experience
2-5 Years
Level
Junior
Education
B.A. In Design Arts
Sales Floor Specialist Resume
Objective : Works smart by setting effective work goals, establishing priorities, and planning well in order to produce quality work. Executes effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress toward goals.
Skills : Experienced In Managing Time In High-pressure Situations, Eight Years Of Customer Service Experience Working With Diverse People, Capable Of Working Both Independently with A Team, Bilingual.
Description :
Answered customer questions in person and over the phone.
Met with potential vendors, and provided a report of the meeting.
Created reports for Logistics Manager for new products.
Planned and arranged sale displays and verified price accuracy.
Assisted with the interview process for potential candidates.
Coordinated with Receiving Manager regarding product placement for the store.
Maintained a clean and safe stock room to all Team Members.
Experience
2-5 Years
Level
Junior
Education
GED
Sales Floor Specialist Resume
Headline : To obtain a full time position where there is opportunities for advancement within the company. A productive worker with exemplary planning and organizational skills. An exceptional listener and communicates effectively to convey information.
Skills : Customer Service, Capable Of Working Both Independently.
Description :
Hired as an evening associate and promoted to sales floor specialist within three months.
Functioned as the Hardlines trainer during my employment.
Acted as the Guest Service Team Leader to run the check lanes for a stretch assignment.
Dealt with distribution center as well as vendors to ensure correct bikes were sent and built at our location.
Utilized as the sales floor supervisor to fix departments which were not performing to their optimum level.
Provided assistance and support to the Salesfloor lead.
Set up sales planners and verified price accuracy.
Experience
5-7 Years
Level
Executive
Education
Management
Sales Floor Specialist Resume
Headline : Seeking a retail position where my experience in merchandising, inventory control and customer service. Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities.
Skills : Planning, Business Management, Service Assistant.
Description :
Scanned in the ad for the week.
Stocked product and built displays for the store.
Responsible for the seasonal, lawn and garden areas.
Worked overnight for transitions throughout the store.
Worked customer service and worked as a cashier when needed.
Expected to learn all of the functions and duties of the sales floor.
Provided a hospitable and friendly service to all guests.
Experience
5-7 Years
Level
Executive
Education
B.A. In Arts
Sales Floor Specialist Resume
Objective : Hard working, goal orientated, dependable individual seeking a position with an ever growing company, Maintaining customer and employee hold area by keeping the area organized and removing items that are beyond the hold dates.
Demonstrated communication skills while interacting with customers and employees, time management and self-motivation on daily tasks.
Advised and assisted Supervisor with the purchase order.
Responsible for Managing Entire Department Remerchandising for Best Presentation, Seasonal Transitions, and Out of Stock Items Working and Leading.
Processed merchandise returns and exchanges.
Assisted with purchasing and financing of AC units.
Supported customers by responding to product, membership and REI service questions, general inquiries and customer feedback.
Effectively helped to prepare the store: maintains and stocks work areas making sure all items are accurately priced.
Experience
2-5 Years
Level
Junior
Education
GED
Sales Floor Specialist Resume
Headline : As a Sales Floor Specialist, performs unique transactions such as special orders, Outdoor School registration, special ticket sales, and store mail-outs. Identifies, research, and resolve customer issues.
Worked with store management, visual merchandising point person, and Sales Leads to maintain visual standards.
Promoted the sale of REI goods and services as well as engaging in the steps of REI’s Sales and Service Training.
Provided customers with product, membership and service information including but not limited to the REI Mastercard program.
Processed purchase, membership, service and return transactions at the register in alignment with REI’s 100% satisfaction guarantee.
Collected payment for goods, make change, and distribute receipts.
Performed unique transactions such as special orders, Outdoor School registration, special ticket sales, and store mail-outs.
Identified, researched, and resolved customer issues.
Experience
5-7 Years
Level
Executive
Education
MS
Sales Floor Specialist Resume
Headline : Promotes the sale of REI goods and services as well as engaging in the steps of REIs Sales and Service Training. Provide customers with product, membership and service information including but not limited to the REI Mastercard program.
Supported Retail Store Pick-Up by assisting with the receipt of product from truck and processing customer pick-up.
Maintained customer and employee hold area by keeping the area organized and removing items that are beyond the hold dates.
Actively participated and collaborated with others on one's own team and across REI for the achievement of business goals.
Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities.
Consolidated information from various sources including feedback from others to reach sound decisions.
Built rapport with all kinds of people inside and outside the organization.
Worked smart by setting effective work goals, establishing priorities, and planning well in order to produce quality work.
Experience
5-7 Years
Level
Executive
Education
MS
Sales Floor Specialist Resume
Headline : Over 4 years of experience supports customers by responding to product, membership and REI service questions, general inquiries and customer feedback. Effectively helps to prepare the store: maintains and stocks work areas making sure all items are accurately priced.
Skills : Store Management, Merchandise, Sales.
Description :
Executed effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress toward goals.
Acted upon opportunities and involves and influences others in the accomplishment of worthwhile organizational goals.
Supported customers by responding to product, membership and REI service questions, general inquiries and customer feedback.
Effectively helped to prepare the store: maintains and stocks work areas making sure all items are accurately priced.
Worked with store management, visual merchandising point person, and Sales Leads to maintain visual standards.
Promoted the sale of REI goods and services as well as engaging in the steps of REI’s Sales and Service Training.
Provided customers with product, membership and service information including but not limited to the REI Mastercard program.
Experience
5-7 Years
Level
Management
Education
GED
Sales Floor Specialist Resume
Objective : Over 2 years of experience partners with store management team to ensure consistent and timely implementation of all REI visual standards. Trains and coaches sales specialists on visual merchandising standards, adaptations and signage placement.
Processed purchase, membership, service and return transactions at the register in alignment with REI’s 100% satisfaction guarantee. Collect payment for goods, make change, and distribute receipts.
Performed unique transactions such as special orders, Outdoor School registration, special ticket sales, and store mail-outs.
Identified, researched, and resolved customer issues.
Supported Retail Store Pick-Up by assisting with the receipt of product from truck and processing customer pick-up.
Maintained customer and employee hold area by keeping the area organized and removing items that are beyond the hold dates.
Executed store visual merchandising plan based on Visual Merchandising Manual, floor-sets, retail sales floor guides and visual updates to support REI’s Business Plan Calendar.
Worked with store team to maintain and adapt merchandise presentation based on current business needs, i.e., new product introductions and sell-through.
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