Sales Operations Manager Resume Samples

Description :

1. Managed the BPO sales operations alliance for multiple clients in the mobility and satellite entertainment verticals.
2. Responsible for multi-million dollar internal sales execution strategies through the management of Sales Development Funds (SDF) and staff development actions.
3. Worked with multi-levels of operations staff to manage threat level performers in Key Performance Indicators (KPI) using cluster performance reporting to drive incremental improvements resulting in month over month 5%-30% sales increases to deliver on client directives and exceed contractual obligations.
4. Directed/Facilitated call type transition coaching to ensure sales and customer experience level skills retained during transition preventing attrition do to failure to achieve desired results.
5. Collaborated cross departmentally with Recruiting and Training to uncover deficiencies, promote issue identification and resolution in order to maintain a robust foundation in support of the site sales goals - Provided recommendations for improvement in order to obtain better results.
6. Played a key role and collaborated directly with the client to ensure their sales goals were being expressed and met, provided weekly updates and progress reports/presentations during conference calls and sales meetings.
7. Continuously designed new training tools, role plays, workshops, etc to support the optimal learning experience and to reinforce and develop leadership coaching skills and consultative sales representatives sales skills.

Experience

7-10 Years

Level

Management

Education

Bachelor Of Science

Description :

1. Structure sales operations, including the hiring and management of 27 Depot Managers and staff of 50 temporary personnel in 32 distribution facilities; review account territories to ensure achievement of geographical distribution coverage.
2. Analyze current sales trends and market demands to determine product distribution levels appropriate to each location.
3. Plan and coordinate facility relocation projects; conduct extensive research to identify regional locations offering most cost effective options to support distribution needs; analyze overall financial impact on potential business revenue including current regional transportation and logistics costs.
4. Work in collaboration with corporate Real Estate Department in developing and/or renewing lease contracts; oversee reconstruction efforts to ensure maximization of all available space and increase overall storage capacities.
5. Develop and administer annual operating budget of $5.8 million based on analysis of current business trends and projected expenses.
6. Facilitate inspections of distribution facilities to ensure compliance with all FDA and OSHA regulations.
7. Establish operational policies and procedures; develop and execute training and orientation programs for new staff to ensure adherence to all corporate policies and procedures.
8. Successfully established cross functional emergency response program to accelerate production operations in anticipation of forecasted major weather events.

Experience

10+ Years

Level

Senior

Education

Sales Management

Description :

1. Developed training materials and responsible for communication of strategy to over 300 sales center employees across 4 global locations, enabling increased sales.
2. Tested, analyzed and tracked results of various sales strategies, including scripting tests, to optimize sales strategies and improve key operational metrics such as conversion.
3. Partnered with call center managers and key partners to align strategies.
4. Created all continuous education training for agents on new offers, sales techniques, and system changes, leading to improved sales associate effectiveness.
5. Responsible for managing all aspects of nationwide promotional marketing and sales program that supported over 10,000 partner employees across 11 partner sites.
6. Compiled in-depth analysis of key metrics and performance across the program; conceived and managed reports and metrics for the group which drove continuous improvement for the team.
7. Spearheaded website management including content and creative development resulting in increased traffic to a website.
8. Forged key relationships with an external partner, collaborating to increase participation in the program to drive sales.

Experience

2-5 Years

Level

Junior

Education

Bachelor Of Science

Description :

1. Successfully managed the integration of multiple Sales Operations teams for different multi-million dollar brands into one team responsible for several different entities.
2. Submit vendor agreements for our 25-30 largest customers for legal review to proactively redline any potential areas of risk and/or exposure and to work with both Customer Service and Logistics to ensure company's ability to satisfy all service level requirements.
3. Updated position profiles, complete with work instructions, for the entire department.
4. Create accruals for all brands, validating deductions, and working jointly with the Finance Team to gather supporting documentation to dispute any unapproved promotions and/or chargebacks and report to executive management all variances and their root causes.
5. Create various financial and distribution reports for senior management Customer Service Manager Improved efficiencies and processes in all measurable areas while reducing payroll by over 25%.
6. Successfully disputed deductions with Wal-Mart and Amazon.com on a consistent and ongoing basis.
7. Ensured the timely entry of all orders, invoice creation, and validation of deductions and chargebacks.

Experience

7-10 Years

Level

Management

Education

Diploma

Description :

1. Managed the planning, development, and implementation of all sales processes while serving as liaison to communicate and bridge customer needs into a robust system.
2. Partnered with all functional areas and led process development and enhancement meetings.
3. Complied and managed the publication of all procedures.
4. Frequent interface with Global Operations to ensure alignment.
5. Successfully analyze the organization's critical business requirements, identify deficiencies and potential opportunities, developed innovative and cost-effective solutions for enhancing competitiveness, increasing revenues, and improving customer service offerings.
6. Project leader and Innovator of the company's web based "Engine Sales Configurator" from initial development through application launch and implementation.
7. Collaborated and partnered with North America Sales team ensuring systems and processes where in place and meeting goals to secure and maintain business.
8. Advised and educated Sales and Application Engineers on system and process changes / improvements resulting in faster turnaround time to the customer, improving communication by 35% internally.

Experience

10+ Years

Level

Senior

Education

BA In Mass Communications

Description :

1. Support the operation of the global sales function for the start-up Financial Services Industry Business Group Utilize Salesforce.com to assists with opportunity management, deal lifecycle activities, approvals, and closing won deals; oversee the monthly business close process and reporting.
2. Collect and evaluate sales data and analyzes economic conditions to measure the attainment of sales objectives.
3. Assist sales organization in providing technical and administrative information regarding services.
4. Develop performance & procedural presentation materials to share and used by the leadership team.
5. Manage the coordination of compensation activities, including commission plans and bonus program.
6. Designed a Commission document repository using SharePoint allowing Sales Operations & Sales Leaders to quickly and efficiently locate sales commission information.
7. Recommended changes to policies and established procedures that lead to an efficient bonus program to ensure top contributors are rewarded in a timely manner.
8. Manage quota assignment, deal signings forecasts, renewal projections, new business revenue outlook.

Experience

2-5 Years

Level

Junior

Education

MBA In Finance

Description :

1. Developed sales and marketing target customer database.
2. Created efficient, effective national sales territories across multiple channels resulting in 155% increase in booked sales.
3. Responsible for growing and managing 3x pipeline, consistently exceeding quarterly plan/stretch bookings targets & delivering within 5% of forecast.
4. Responsible for providing business metric analysis with proactive, value add reporting and identifying/implementing operational best practices.
5. Worked closely with sales leadership and marketing to realign sales process to mirror the buyer's journey, including identifying role/stage related content, appropriate resources, assets and observable outcomes for each stage.
6. Redesigned sales onboarding process, reducing time to productivity by 2 weeks for AE, AM & Lead Generation roles.
7. Responsible for developing and managing accurate monthly/quarterly quota/commission structure and reporting.
8. Negotiated, implemented and managed SalesForce.com (Sales Cloud/Service Cloud) across entire sales, marketing and customer service teams transitioning from a homegrown CRM solution.

Experience

5-7 Years

Level

Executive

Education

Business Administration

Description :

1. Created a new group Sales Operations, with 12 assistant account managers located in three sites Albany, Melville and Downstate in a two month period without any disruption to the business.
2. The assistant account managers provide daily support for service, product benefit and claim issues for all labor and government, fed, state, city groups as well as all large commercial groups.
3. Incorporated the Implementation process into the group for all new large groups for GHI and HIP products.
4. Improved the processing time to implement a group by 50% from 15 to 20 business days to 5 to 10 business days.
5. The team is processing and implementing all groups timely and accurately 100% of the time.
6. Created a user guide for new business/renewal and implementation process for the team.
7. This is a live document that gets updated as processes or workflows change or expand due to business needs.
8. Created a status report for all supporting groups like group administration, enrollment underwriting and pharmacy to track progress for all groups that are being implemented on that given month.

Experience

5-7 Years

Level

Executive

Education

Sales Management

Description :

1. Assist in hiring, directing, training, and establishing business controls to support daily operations through effective on site management.
2. Develop new business and penetrating business opportunities within our current customer base.
3. Focus on employee performance management, quality tactical management processes, and cost control methodologies within the operations to achieve company goals & profit levels; continued business growth; and long term relationships with customers and carriers.
4. Meet daily customer metrics goals, budget adherence, labor and asset management, and developing operational improvement programs to drive efficiency and effectiveness.
5. Trained over 50 new brokers with resources to perform their jobs effectively and efficiently.
6. Coached, mentored, and developed up to 22 direct reports to increase the bench strength and flexibility of the team.
7. Increased new business goals by implementing new sales strategy.
8. Supported key performance indicator metrics by leading, coordinating, mentoring and overseeing the activities and workflow of staff.

Experience

5-7 Years

Level

Executive

Education

BS In Business

Description :

1. Manage a team of 6 including Sales Executive and the On-boarding team.
2. Create new partnerships with different associations and business to create new leads opportunities Introduce new Technology to the company such as Marketo.
3. Implement the utilization of Salesforce as part of the Sales Operations.
4. Expose brand to a National and International level by creating and managing marketing strategies Create new exposure of the brand by the creation of new campaigned marketing, pricing strategies and establishment of sales objectives.
5. Created new Marketing materials such as company folder, flyers, Expos, Conventions and company sales brochures.
6. Built strong and lasting business relationships with key partners and negotiated contracts on behalf of investors.
7. Recommended process improvements concentrated on cost reduction and increased efficiency based on Lean Management principles.
8. Negotiate Contracts with vendors and clients Increase Sales 60% in the first 3 months on being promoted to Sales Operations Manager.

Experience

2-5 Years

Level

Junior

Education

Bachelor Of Science

Description :

1. Developed, implemented and managed internal compliance by monitoring daily sales activities.
2. Conducted unannounced inspections and investigated periodically to assess the staff readiness and identified where corrective actions were needed.
3. Established and executed specific initiatives outlined by sales agreements with appointed health insurance carriers.
4. Investigated customer complaints and coordinated action plans with the sales department.
5. Responded to BBB customer complaints and other official complaints requested by insurance carriers, often resulting in issuing refunds and compensation to customers.
6. Compiled reports to analyze monthly customer churn rates to determine the level of customer service the organization was providing and reported data through various Excel charts and logs to corporate management.
7. Forecasted and tracked key account metrics and performance indicators to evaluate the performance of each health insurance sales agent to ensure optimal sales and quality standards.

Experience

7-10 Years

Level

Management

Education

Project Management

Description :

1. Evaluated channel operational needs and developed team and individual action plans.
2. Coached and developed Regional Operations Team.
3. Led team to drive key performance indicators and productivity through Regional and Area programs.
4. Provided support for front line systems including testing, training, and implementing system enhancements.
5. Collaborated with Regional and Area contacts to ensure compliance with established procedures including inventory, discounting, returns, systems, and reporting.
6. Managed projects in support of new location openings, moves, and closings for retail and indirect channels, averaging ten projects per year that included merchandising, inventory, systems, and training.
7. Served as main regional liaison to Midwest Area Operations contacts.
8. Oversaw handset repair programs including replacement devices, software updates, memory transfer devices, minor repairs, and technician revenue generation at 37 retail locations across a three state region.

Experience

7-10 Years

Level

Management

Education

MBA In Business Administration