Sales Operations Manager Resume Samples

A Sales Operations Manager is responsible for training and directing the sales team members as a way to increase the company’s profit. The Sales Operations Manager Resume mentions the following duties and tasks – recruiting sales staff, writing reports for senior managers, ensuring meeting of sales targets, taking responsibility to meeting all legal compliances, resolving customer payment issues, participating in customer and order resolution, identifying forecast inaccuracy, facilitating data review, developing sales strategies, and emerging market opportunities.

Those seeking this role must depict on the resume the following skills and abilities – sales skills, managerial experience, supervisory skills, and leadership skills. Familiarity with process management and reporting are also needed. Many entry-level cadres are open to undergraduate students, while senior-level positions necessitate a master’s degree and several years of relevant work experience.

 

Sales Operations Manager Resume

Summary : Performance-driven operational strategist with a stellar track record of success and 19+ years' experience delivering on contract procurement and account management, revenue growth as well as operational development initiatives.

Skills : Marketing Strategy, Sales Management, Marketing Management, Sales Operations, Human Resources, Facilities Management, Operations Management, Training & Development, Risk Management, Organization, Brand Management, Product Management.

Description :

    1. Managed the BPO sales operations alliance for multiple clients in the mobility and satellite entertainment verticals.
    2. Responsible for multi-million dollar internal sales execution strategies through the management of Sales Development Funds (SDF) and staff development actions.
    3. Worked with multi-levels of operations staff to manage threat level performers in Key Performance Indicators (KPI) using cluster performance reporting to drive incremental improvements resulting in month over month 5%-30% sales increases to deliver on client directives and exceed contractual obligations.
    4. Directed/Facilitated call type transition coaching to ensure sales and customer experience level skills retained during transition preventing attrition do to failure to achieve desired results.
    5. Collaborated cross departmentally with Recruiting and Training to uncover deficiencies, promote issue identification and resolution in order to maintain a robust foundation in support of the site sales goals - Provided recommendations for improvement in order to obtain better results.
    6. Played a key role and collaborated directly with the client to ensure their sales goals were being expressed and met, provided weekly updates and progress reports/presentations during conference calls and sales meetings.
    7. Continuously designed new training tools, role plays, workshops, etc to support the optimal learning experience and to reinforce and develop leadership coaching skills and consultative sales representatives sales skills.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor Of Science


Sr. Sales Operations Manager Resume

Summary : Strong organization skills, Unyielding negotiating skills, persuasive, persistent, and resolute. Exceptional ability to problem solve, offer solutions, and manage a successful outcome using my 7 years of managerial and leadership skills.

Skills : MS Office Applications, Excel, Powerpoint, Word, Logistics Management.

Description :

    1. Structure sales operations, including the hiring and management of 27 Depot Managers and staff of 50 temporary personnel in 32 distribution facilities; review account territories to ensure achievement of geographical distribution coverage.
    2. Analyze current sales trends and market demands to determine product distribution levels appropriate to each location.
    3. Plan and coordinate facility relocation projects; conduct extensive research to identify regional locations offering most cost effective options to support distribution needs; analyze overall financial impact on potential business revenue including current regional transportation and logistics costs.
    4. Work in collaboration with corporate Real Estate Department in developing and/or renewing lease contracts; oversee reconstruction efforts to ensure maximization of all available space and increase overall storage capacities.
    5. Develop and administer annual operating budget of $5.8 million based on analysis of current business trends and projected expenses.
    6. Facilitate inspections of distribution facilities to ensure compliance with all FDA and OSHA regulations.
    7. Establish operational policies and procedures; develop and execute training and orientation programs for new staff to ensure adherence to all corporate policies and procedures.
    8. Successfully established cross functional emergency response program to accelerate production operations in anticipation of forecasted major weather events.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Sales Management


Jr. Sales Operations Manager Resume

Objective : Energetic, committed and innovative team player, self-motivated and focused on achieving goals. Strong analytical skills, experienced in numerous merchandising and marketing initiatives, directly contributing to improved business performance. Effective interpersonal skills, excellent public speaker and communicator. Highly organized, adaptable and focused.

Skills : Results Driven, Proven sales track, Relationship selling,.

Description :

    1. Developed training materials and responsible for communication of strategy to over 300 sales center employees across 4 global locations, enabling increased sales.
    2. Tested, analyzed and tracked results of various sales strategies, including scripting tests, to optimize sales strategies and improve key operational metrics such as conversion.
    3. Partnered with call center managers and key partners to align strategies.
    4. Created all continuous education training for agents on new offers, sales techniques, and system changes, leading to improved sales associate effectiveness.
    5. Responsible for managing all aspects of nationwide promotional marketing and sales program that supported over 10,000 partner employees across 11 partner sites.
    6. Compiled in-depth analysis of key metrics and performance across the program; conceived and managed reports and metrics for the group which drove continuous improvement for the team.
    7. Spearheaded website management including content and creative development resulting in increased traffic to a website.
    8. Forged key relationships with an external partner, collaborating to increase participation in the program to drive sales.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor Of Science

Sales Operations Manager III Resume

Summary : Seeking a challenging position in Operations that allows me to contribute my vast experience, problem solving abilities, and analytical skills in a growing corporation.

Skills : Project Management, Account Management, Operations Management, Contract Management, Staff Development, Staff Management, Process Development, Operational Excellence, Planning, Inventory Management, Procurement.

Description :

    1. Successfully managed the integration of multiple Sales Operations teams for different multi-million dollar brands into one team responsible for several different entities.
    2. Submit vendor agreements for our 25-30 largest customers for legal review to proactively redline any potential areas of risk and/or exposure and to work with both Customer Service and Logistics to ensure company's ability to satisfy all service level requirements.
    3. Updated position profiles, complete with work instructions, for the entire department.
    4. Create accruals for all brands, validating deductions, and working jointly with the Finance Team to gather supporting documentation to dispute any unapproved promotions and/or chargebacks and report to executive management all variances and their root causes.
    5. Create various financial and distribution reports for senior management Customer Service Manager Improved efficiencies and processes in all measurable areas while reducing payroll by over 25%.
    6. Successfully disputed deductions with Wal-Mart and Amazon.com on a consistent and ongoing basis.
    7. Ensured the timely entry of all orders, invoice creation, and validation of deductions and chargebacks.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma

Sales Operations Manager II Resume

Summary : A dynamic, creative, dedicated Business Administration and Merchandise Marketing professional with: Strong oral and written communication skills, Sales analysis, target market and trend research.

Skills : Tech Savvy, Computer Technician, Audio Visual Technician.

Description :

    1. Managed the planning, development, and implementation of all sales processes while serving as liaison to communicate and bridge customer needs into a robust system.
    2. Partnered with all functional areas and led process development and enhancement meetings.
    3. Complied and managed the publication of all procedures.
    4. Frequent interface with Global Operations to ensure alignment.
    5. Successfully analyze the organization's critical business requirements, identify deficiencies and potential opportunities, developed innovative and cost-effective solutions for enhancing competitiveness, increasing revenues, and improving customer service offerings.
    6. Project leader and Innovator of the company's web based "Engine Sales Configurator" from initial development through application launch and implementation.
    7. Collaborated and partnered with North America Sales team ensuring systems and processes where in place and meeting goals to secure and maintain business.
    8. Advised and educated Sales and Application Engineers on system and process changes / improvements resulting in faster turnaround time to the customer, improving communication by 35% internally.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
BA In Mass Communications

Sales Operations Manager III Resume

Objective : Versatile, bilingual professional committed to delivering best business practices that support development and enhance operations and supply chain execution.

Skills : Microsoft exel, Forecasting, Leadership Development, Customer Service, Presentation Skills, Management.

Description :

    1. Support the operation of the global sales function for the start-up Financial Services Industry Business Group Utilize Salesforce.com to assists with opportunity management, deal lifecycle activities, approvals, and closing won deals; oversee the monthly business close process and reporting.
    2. Collect and evaluate sales data and analyzes economic conditions to measure the attainment of sales objectives.
    3. Assist sales organization in providing technical and administrative information regarding services.
    4. Develop performance & procedural presentation materials to share and used by the leadership team.
    5. Manage the coordination of compensation activities, including commission plans and bonus program.
    6. Designed a Commission document repository using SharePoint allowing Sales Operations & Sales Leaders to quickly and efficiently locate sales commission information.
    7. Recommended changes to policies and established procedures that lead to an efficient bonus program to ensure top contributors are rewarded in a timely manner.
    8. Manage quota assignment, deal signings forecasts, renewal projections, new business revenue outlook.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
MBA In Finance

Sales Operations Manager I Resume

Headline : Thirteen plus years of professional business leadership experience looking to obtain a sales management position with a progressive, value-driven organization that will allow me to use my proven leadership and sales skills while continuing to learn and grow professionally.

Skills : Enterprise Software, Leadership, Sales, Sales Management, Salesforce.Com, Sales Operations, Wireless, SAAS, IAAS, Data.

Description :

    1. Developed sales and marketing target customer database.
    2. Created efficient, effective national sales territories across multiple channels resulting in 155% increase in booked sales.
    3. Responsible for growing and managing 3x pipeline, consistently exceeding quarterly plan/stretch bookings targets & delivering within 5% of forecast.
    4. Responsible for providing business metric analysis with proactive, value add reporting and identifying/implementing operational best practices.
    5. Worked closely with sales leadership and marketing to realign sales process to mirror the buyer's journey, including identifying role/stage related content, appropriate resources, assets and observable outcomes for each stage.
    6. Redesigned sales onboarding process, reducing time to productivity by 2 weeks for AE, AM & Lead Generation roles.
    7. Responsible for developing and managing accurate monthly/quarterly quota/commission structure and reporting.
    8. Negotiated, implemented and managed SalesForce.com (Sales Cloud/Service Cloud) across entire sales, marketing and customer service teams transitioning from a homegrown CRM solution.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Business Administration

Sales Operations Manager/Supervisor Resume

Headline : Highly accomplished operations and call center manager. With extensive experience in strategic planning, operations practices, and process re-engineering. Proven record of success by streamlining delivery of products and services, improving operational efficiencies, reducing costs, and increasing profitability. Adept at identifying and creating new business opportunities, implementing departmental goals, ensuring compliance with company objectives, and surpassing production expectations.

Skills : Communication dealing with internal and external staff.

Description :

    1. Created a new group Sales Operations, with 12 assistant account managers located in three sites Albany, Melville and Downstate in a two month period without any disruption to the business.
    2. The assistant account managers provide daily support for service, product benefit and claim issues for all labor and government, fed, state, city groups as well as all large commercial groups.
    3. Incorporated the Implementation process into the group for all new large groups for GHI and HIP products.
    4. Improved the processing time to implement a group by 50% from 15 to 20 business days to 5 to 10 business days.
    5. The team is processing and implementing all groups timely and accurately 100% of the time.
    6. Created a user guide for new business/renewal and implementation process for the team.
    7. This is a live document that gets updated as processes or workflows change or expand due to business needs.
    8. Created a status report for all supporting groups like group administration, enrollment underwriting and pharmacy to track progress for all groups that are being implemented on that given month.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Sales Management

General Sales Operations Manager Resume

Headline : Recognized and respected for meticulously decisive processes and operational development prowess that leads to sustained organizational growth. Exceptional communicator, skilled at developing highly productive relationships with vendors, clients/customers and stake holders.

Skills : Microsoft Office, SAP.

Description :

    1. Assist in hiring, directing, training, and establishing business controls to support daily operations through effective on site management.
    2. Develop new business and penetrating business opportunities within our current customer base.
    3. Focus on employee performance management, quality tactical management processes, and cost control methodologies within the operations to achieve company goals & profit levels; continued business growth; and long term relationships with customers and carriers.
    4. Meet daily customer metrics goals, budget adherence, labor and asset management, and developing operational improvement programs to drive efficiency and effectiveness.
    5. Trained over 50 new brokers with resources to perform their jobs effectively and efficiently.
    6. Coached, mentored, and developed up to 22 direct reports to increase the bench strength and flexibility of the team.
    7. Increased new business goals by implementing new sales strategy.
    8. Supported key performance indicator metrics by leading, coordinating, mentoring and overseeing the activities and workflow of staff.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BS In Business

Business and Sales Operations Manager Resume

Objective : More than 10 years of experience of Sales (Retail/B2B, Operations, and Management) 5 years of recruiting experience (University and Corporate level). Strengths include: leadership, excellent communications skills, relationship building.

Skills : Bilingual, Sales, Negotiation, Account Management, Management.

Description :

    1. Manage a team of 6 including Sales Executive and the On-boarding team.
    2. Create new partnerships with different associations and business to create new leads opportunities Introduce new Technology to the company such as Marketo.
    3. Implement the utilization of Salesforce as part of the Sales Operations.
    4. Expose brand to a National and International level by creating and managing marketing strategies Create new exposure of the brand by the creation of new campaigned marketing, pricing strategies and establishment of sales objectives.
    5. Created new Marketing materials such as company folder, flyers, Expos, Conventions and company sales brochures.
    6. Built strong and lasting business relationships with key partners and negotiated contracts on behalf of investors.
    7. Recommended process improvements concentrated on cost reduction and increased efficiency based on Lean Management principles.
    8. Negotiate Contracts with vendors and clients Increase Sales 60% in the first 3 months on being promoted to Sales Operations Manager.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor Of Science

Practice Sales Operations Manager Resume

Summary : Professional with 10 years' experiences in global logistics, sales operations, supply chain and project management is seeking a challenging and rewarding position in Logistics, operations, supply chain or sales operations with a top-tier forward thinking company.

Skills : Excellent Interpersonal, Analytical, Problem Solving And Decision Making Skills., Bilingual - English And Spanish., High Computer Proficiency, Including With MS Office Applications, UltiPro, And 60wpm Typist., E-Verify & Long Term Care Certified.

Description :

    1. Developed, implemented and managed internal compliance by monitoring daily sales activities.
    2. Conducted unannounced inspections and investigated periodically to assess the staff readiness and identified where corrective actions were needed.
    3. Established and executed specific initiatives outlined by sales agreements with appointed health insurance carriers.
    4. Investigated customer complaints and coordinated action plans with the sales department.
    5. Responded to BBB customer complaints and other official complaints requested by insurance carriers, often resulting in issuing refunds and compensation to customers.
    6. Compiled reports to analyze monthly customer churn rates to determine the level of customer service the organization was providing and reported data through various Excel charts and logs to corporate management.
    7. Forecasted and tracked key account metrics and performance indicators to evaluate the performance of each health insurance sales agent to ensure optimal sales and quality standards.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Project Management

Sales Operations Manager Resume

Summary : Ambitious self-starter who excels at creating, developing, and implementing product-specific integrated marketing initiatives, along with effectively evaluating needs to attract appropriate consumers and achieve outstanding retention rates.

Skills : Microsoft Office Suite Salesforce.Com Net Promoter Score Excel Powerpoint Presentations Project Management Critical Thinking.

Description :

    1. Evaluated channel operational needs and developed team and individual action plans.
    2. Coached and developed Regional Operations Team.
    3. Led team to drive key performance indicators and productivity through Regional and Area programs.
    4. Provided support for front line systems including testing, training, and implementing system enhancements.
    5. Collaborated with Regional and Area contacts to ensure compliance with established procedures including inventory, discounting, returns, systems, and reporting.
    6. Managed projects in support of new location openings, moves, and closings for retail and indirect channels, averaging ten projects per year that included merchandising, inventory, systems, and training.
    7. Served as main regional liaison to Midwest Area Operations contacts.
    8. Oversaw handset repair programs including replacement devices, software updates, memory transfer devices, minor repairs, and technician revenue generation at 37 retail locations across a three state region.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
MBA In Business Administration