Account Support Manager Resume Samples

An Account Support Manager creates long-term and trusting relationships with the company’s customers. The job description entails overseeing the portfolio of assigned customers, developing new business from existing clients, and seeking new sales opportunities. A well-written Account Support Manager Resume indicates the following duties – serving as the lead point of contact for all customer account management matters; building and maintaining strong and long-lasting client relationships; developing trusted advisor relationships with key accounts; developing new business existing clients; forecasting and tracking key account metrics; and preparing reports on account status.

The nature of the job demands the following skills – proven work experience; the ability to communicate, present and influence key stakeholders; solid experience with CRM Software; experience in delivering client-focused solutions; and proven abilities to multitask. A degree is commonplace among job applicants.

Account Support Manager Resume example

Account Support Manager Resume

Objective : Seeks to secure a position with a company that will allow utilizing strengths and abilities, which includes strong communication, leadership, motivational, and negotiating skills to further the progress and success of your company. Interested in a management position with a firm that utilizes job training to promote individual opportunities and professional growth while making a positive contribution to the company.

Skills : Microsoft Office, Accounting, Data Management.

Description :

    1. Assisted multiple departments with account issues pertaining to a variety of accounts.
    2. Answered internal questions about accounts statuses, billing, and products.
    3. Assisted with internal projects with high relevance.
    4. Validated accounts and created cases to resolve system and account issues with our ordering management department.
    5. Escalated calls to proper division when technical or retention situations arose.
    6. Assisted customers with questions and problems regarding their accounts.
    7. Trained new associates and handled escalation calls.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BS In Health Care Administration


Account Support Manager Resume

Objective : Innovative, logical, and objective professional with experience in leading client service, management, operations, and project teams. Proficient in managing major accounts and geographic territories by establishing and retaining key relationships with internal clients and vendors. Highly effective in planning, managing multiple priorities, implementation of hardware and software roll-outs, and creating strategic plans to achieve aggressive goals in complex, high-pressure situations.

Skills : Six Sigma Green Belt, Planning Skills.

Description :

    1. Recruited to be account lead for daily interaction with senior-level management of company's largest financial account, to improve customer relationship and resolve contract crisis by collaborating with high- profile BofA staff to reverse negative perceptions of ATM Network Support Center operations.
    2. Improved customer relationship and customer's perception of NCR service and support, significantly contributing to increasing in file value for ATM and Proof (Check processing) businesses from $25M to $50M in 7 years.
    3. Met contract terms for the first time in 2 years by developing processes and initiatives that identified and reduced service response levels and engaged critical internal departments to expedite equipment repair and maximize ATM uptime.
    4. Established strong vendor relationships by responding directly to all critical service escalations, providing timely updates, effectively communicating throughout problem resolution including follow-up lessons-learned reports.
    5. Reduced number of ATMs out-of-service for 48 hours by 90% through identifying key indicators and implementing a process to pull daily reports that focused on aged work orders.
    6. Ensured timely closure of all BofA service calls in the region by analyzing daily reports on closed work orders, monitoring trends to manage fault resolution meetings daily with internal service coordinators, parts logistics managers, and field management.
    7. Required constant contact with business owners regarding their accounts with us.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Electrical Engineering


Account Support Manager Resume

Summary : Sr. Specialist Network Support Professional with over 30 years of experience in IT Networking, Information Systems, and Customer Care, with education and accomplishments in the following areas: Skilled Problem identifier and troubleshooter, able to solve technical and logical problems quickly and efficiently.

Skills : Microsoft Office Products, Lan/Wan, Management, Team Building, Customer Service, Networking, Call Center.

Description :

    1. Sales overlay resource focused on protecting the revenue of a given set of customers and manage the customer relationships.
    2. Maintained revenue streams for the company and ensure customer satisfaction is maintained at a high level.
    3. Served as a customer advocate in resolving network problems providing timely technical support and resolution.
    4. Supported the total suite of AT&T Services.
    5. Collected and prepared technical data according to the needs of the customer.
    6. Provided detailed technical solutions for customers' network requests, utilizing proper procedures and systems tools.
    7. Provided MACD assistance for MDNS, MRS, MNS, MPLS, EVPN, and Remote Access/VPN services.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
BA In Business Administration

Account Support Manager Resume

Summary : Seeking a position that will utilize strong customer relationship, analytical, and communication skills combined with a Bachelor of Arts in Marketing and over 20 years experience.

Skills : Typing 65 WPM, Inventory Management, Sales, Customer Services.

Description :

    1. Provided dedicated services support and maintenance sales for the South Central Customer Focus Team to the Telecom industry.
    2. AT&T Wireless, PrimeCo (now Verizon Wireless), SW Bell, Pac Bell, and GTE.
    3. Managed sales funnel monthly and provide RFP and RFI information to the customer base as requested.
    4. Assist in the roll-out/installation of point of sale equipment in 30 PrimeCo PC locations nationwide.
    5. Assisted Support Programmers and Account Managers.
    6. Provided feedback and updates to customers and to the company.
    7. Managed maintenance contracts, maintenance billing, and account receivables for major and geographic accounts to ensure proper revenue generation.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
BA In Marketing

Account Support Manager Resume

Summary : An accomplished customer services professional with a proven track record of customer delight. Proficient in Microsoft Outlook, WMIS, SAP, GIS, CPS Standards, and familiar with CPS Procedures and Policies.

Skills : Proficient In Microsoft Office Outlook, Word, Excel, PowerPoint, Workflow Manager.

Description :

    1. Managed all service and support functions nationwide for several major financial institutions.
    2. Consistently met or exceeded service/sales quota of $7M by selling hardware and software services/maintenance.
    3. Performed root cause analysis on weekly/monthly standard reports; arranging monthly meetings with customers; managing parts; training; global dispatching; response/repair tracking; nationwide contract negotiation Field Engineer - (Austin/Houston/San Antonio, TX-12 years) - Installed and maintained ATMs/item processing equipment.
    4. Experienced with processors, teller terminals, matrix, slip, and thermal printers, coin dispensers, electronic and mechanical proof machines, telecommunications, and networking.
    5. Exceeded quota 14 years in a row Rated exceeds or far exceeds on all performance appraisals.
    6. Received multiple customer commendations for field support and account management Major accounts supported.
    7. Triaged incoming requests for custom programming items.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Associate In Electronic Engineering Technology

Account Support Manager Resume

Objective : A meticulous and experienced hard worker. An excellent at juggling multiple tasks and working under pressure. Broad industry experience includes the Military, Certifications in Financial/Legal Administration, Retail, and assistant supervisions in Warehouse Distribution labor, customer service as well as experienced trade in MIG Welding and Auto Collision and Repair.

Skills : Application Support, Account Support Management, Business Analysis.

Description :

    1. Prepare proposals of market options to be presented to business owners and HR managers.
    2. Manage insurance plan installation and implementation throughout the year for multiple clients.
    3. Communicate with employees, HR managers, business owners, and other customer service representatives to answer questions and solve problems.
    4. Initiated company's participation in city's annual Business Expo.
    5. Increased company's community visibility through involvement.
    6. Developed partnership relationships with internal and external customers by building rapport and working together to increase revenue.
    7. Analyzed customer service reports and developed customer improvement plans, including developing parts and training plans for our service department.
    Years of Experience
    Experience
    0-2 Years
    Experience Level
    Level
    Entry Level
    Education
    Education
    BA

    Account Support Manager Resume

    Objective : A seasoned Business Development Manager with extensive experience in project/account management and communications for the company employed with. Have relevant experience in managing concepts like account management, project management, and finance, payroll services, employee retention services.

    Skills : Microsoft Office, Project Management, Six Sigma Black Belt.

    Description :

      1. Provided guidance and expertise on how to utilize people, processes, and technology.
      2. Created and consistently monitored customer relationships via regular communication, being a good listener, and knowing how to match.
      3. Assisted in compiling financial reports on many aspects used for analyzing physician production, payer mix.
      4. Responsible for importing data into a transaction database used for reconciling billing information and transferring a monthly data file.
      5. Liaisoned between internal technical departments, helps customers to identify, analyze, research, and resolve inquiries on all aspects.
      6. Responsible for responding to customer's product application issues using Salesforce.
      7. Created customized instructional and operational materials for Customers and the Support Teams.
      Years of Experience
      Experience
      2-5 Years
      Experience Level
      Level
      Junior
      Education
      Education
      BBA

      Account Support Manager Resume

      Objective : Seeks to obtain a full-time position that will challenge and enable the use of 5 years of engineering experience and skills to add value to the industry.

      Skills : Managing Skills, Accounting Skills.

      Description :

        1. Attended meetings, seminars, and programs to learn about new products and services, learn new skills, and receive technical assistance.
        2. Calculated premiums and establish payment methods.
        3. Called on policyholders to deliver and explain policy, to analyze insurance programs and suggest additions or changes, or to change beneficiaries.
        4. Managed conversion of all POS and integrated systems for all National accounts.
        5. Principle point of contact and advocate to assigned strategic customer accounts ensuring the highest level of service quality is achieved.
        6. Interfaced of the NCR and customer.
        7. Coordinated teams to manage software issues to resolve Sharepoint owner of all project/account.
      Years of Experience
      Experience
      2-5 Years
      Experience Level
      Level
      Junior
      Education
      Education
      BA

      Account Support Manager Resume

      Objective : Likable professional with over 5 years of professional experience. Seeks to utilize top-class organizational and attention to detail skills to boost efficiency at the organization.

      Skills : Supportive Skills, Planning Skills.

      Description :

        1. Handled numerous client accounts by organizing invoices, orders, and existing services.
        2. Corresponded with both carriers and customers.
        3. Coached a team of 10 Account Executives on revenue generation, value creation, and client relationship building.
        4. Produced regular and ad-hoc management.
        5. Managed team that provided ongoing account support for the stores.
        6. Elevated contract Spearheaded the initiative and led the implementation.
        7. Provided customer service for 30+ business accounts. 
      Years of Experience
      Experience
      2-5 Years
      Experience Level
      Level
      Junior
      Education
      Education
      BA In Marketing

      Account Support Manager Resume

      Objective : Seeks to secure a position with a company that will allow utilizing strengths and abilities, which includes strong communication, leadership, motivational, and negotiating skills to further the progress and success of your company.

      Skills : Typing 65 WPM, Inventory Management, Customer Services.

      Description :

        1. Ordered new services.
        2. Provided detailed information regarding new and existing services.
        3. Procured legal approval, approve final artwork, create viable timelines, maintain budgets and track job jackets.
        4. Managed staff of 12 administrative assistants and handle office operations for 105, process a/p, move coordination, schedule training programs.
        5. Coordinated several yellow page accounts including order entry, publisher queries, purchase orders, trademarks, and display advertising.
        6. Assisted account team in achieving 110% of revenue goal while managing monthly receivables at under 10%.
        7. Used Jira to create; update and monitor code defects.
      Years of Experience
      Experience
      2-5 Years
      Experience Level
      Level
      Junior
      Education
      Education
      BA In Marketing