Operations support managers provide global technical support to clients, staff, and customers of the company. Essential job duties that are listed in the Operations Support Manager Resume are – managing day-to-day technical operations of the company, ensuring smooth workflow, collecting and analyzing metrics, providing reports, assessing efficiency and effectiveness, providing technical assistance to the support team, overseeing technical support teamwork, providing guidance and supervision, establishing workflow, tracking and monitoring daily workloads, ensuring client and operations expectations are accomplished and resolving escalated operational problems.
The requirements that are expected from operations support managers are – adequate knowledge of operations management, familiarity with business and financial principles, working knowledge of budgets, forecasting and metrics, basic IT skills, communication skills, and organizational skills. A degree in the field of operations management or related field is commonly seen on the resume.
Headline : Seeking a District Manager position that will enable me to use the skills gained from past work and educational experiences to ensure operational excellence through training of staff and providing superior customer service.
Skills : Automotive Industry, Administration And Management.
Assisted team members in obtaining the necessary job-specific knowledge base and develop effective problem resolution skills.
Assisted with efforts related to credit reporting to ensure timely and accurate reporting to all major credit bureaus.
Coached, motivated and mentored team members to achieve specific goals and provided performance-based feedback on departmental objectives and observations.
Communicated effectively encouraging a two-way dialog to improve outcomes and throughout all levels of the organization and recommend improvements when necessary.
Conducted interviews and provided feedback to ensure the right people selection through the hiring process.
Ensured adherence to procedures, policies and company guidelines and initiatives through performance monitoring.
Generated new business both in face to face meetings, telephone and or email.
Certificate In Operations
Sr. Operations Support Manager Resume
Summary : The objective is to work with a company to help enhance existing procedures and reduce costs to become more efficient as an industry leader. Would also like to work in an environment that will challenge me both professionally and personally to reach maximum potential in today's workforce.
Skills : Microsoft Office, Supervising.
Maintained confidentiality when working on projects with sensitive and confidential information.
Coordinated with Analysts to define/monitor program metrics and evaluate program performance, ensuring SLAs and departmental objectives are met.
Collaborated with cross-functional teams to define business and functional requirements, workflow processes, system changes, and training needs.
Supported, contributed to and facilitated the identification/prioritization of business/process solutions.
Excelled in roles requiring the managing of associates to ensure all freight was stocked and rotated as quickly and efficiently as possible.
Demonstrated proficiency in researching and rapidly solving customer problems and rebuilt trust to prevent loss of business.
Re-engineered existing call center to employ best practices and introduce Workforce Management process and procedures.
Jr. Operations Support Manager Resume
Summary : Responsible for Maintaining records and prepare reports for owner or management concerning employee development, inventory strategies and inventory variances for multiple locations.
Skills : Typing, CRM, Photoshop, Data Entry, Data Analysis, Database Management.
Re-engineered existing call center to employ best practices and introduce Workforce Management process and procedures.
Improved the operational systems, processes, and policies in support of organizations mission, specifically, support better management reporting, information flow and management, business process and organizational planning.
Managed and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.
Oversaw overall financial management, planning, systems, and controls.
Managed agency budget in coordination with the Executive Director.
Developed individual program budgets Invoicing to funding sources, including calculation of completed units of service.
Responsible for Payroll management, including tabulation of accrued employee benefits.
BBA In Fashion Merchandising
Asst. Operations Support Manager Resume
Headline : Respected manager and leader with robust communication skills, quick adaptability, and strong self-management, organization, and prioritization skills. With a variety of experiences to build from, this dedicated self-motivator has over 13 years' experience in medical-related fields with a solid skill set in Customer Service and Operations.
Skills : Microsoft office, Online LMS, various web-based billing and dispatch systems.
Managed intake, imaging, and note custodian departments composed of fifteen employees that inputted and disclosed on wholesale loans, imaged closing packages and intake documents and received and monitored the receipt of original notes.
Directed, coordinated, and managed the work and performance of staff members in an organized manner to achieve the corporate goals as set by senior management.
Performed interviewing and hiring of all new staff members.
Assisted employees in carrying out their responsibilities.
Approved department time entry for payroll and approval of time entry for temporary employees through Peoplesoft.
Implemented and maintained systems and procedures for tracking, filing, and monitoring the progress of loan packages.
Monitored staff production to ensure loan packages were input and disclosed within established company and federal turn times.
Associate Operations Support Manager Resume
Summary : Seasoned Operations Manager with more than 14 years of experience in fast-paced Warehousing and Transportation Company. Excellent in Communications, Customer Service, and Leadership skills. Have a track record of achieving exceptional results in Inventory Control, Employee Training, Customer Service, and Business Procedures Analysis.
Skills : Microsoft Office, Supervising, Business Procedures Analysis.
Manage all inventory issues, reporting, cycle counts and bank audits for multiple Warehouses in the Napa Valley.
Develop, maintain and manage the day-to-day operations (SOPs) to ensure that proper procedures are being followed.
Develop a WMS system for the current employers when upgrading from Velden (AS400) to Microsoft Dynamics AX.
Create and maintain Standard Operating Procedures for warehouse and clerical employees for multiple locations.
Address performance issues immediately and confidentially.
Maintain accurate customer contracts, rates and billing information for Billing System.
Develop and maintain billing procedures and customer reports.
Operations Support Manager III Resume
Headline : Business Systems Analyst, experienced in providing technical guidance and consulting related to the business implications of the application of various systems and complex projects. Acts as liaison between end-user communities, stakeholders, and service providers within an enterprise. Creates detailed specifications from which programs will be written. Analyzes business and user needs, documents requirements, and revises existing system logic difficulties as necessary.
Skills : Acquisition, Purchasing, Government Liaison, Strategic.
Supervise the daily workflow for six systems engineers.
Manage quote activities using MS Access database: price hardware/software, determine appropriate sourcing, set margins based on historical data, and prepare purchase orders.
Administer inventory flat-file database in MS Excel: ensure orders match quotes and received inventory matches orders.
Perform data verification for weekly billing data in MS Access customer support database.
Manage audit program for clients, maintain audit schedule.
Provide input to the marketing plan, identify potential growth markets and opportunities for business development.
M.S. In Management
Operations Support Manager II Resume
Summary : Accomplished in improving procedures and processes. Well-developed organizational and problem-solving skills. Excellent writing and research skills conscientious and thorough, with meticulous attention to detail. Experienced working in fast-paced environments with multiple tasks and deadlines Proficient in MS Word, Excel, Outlook, Photoshop, and QuickBooks.
Developed processes and procedures to coincide with department goals, employee performance, and customer satisfaction.
Supervised training and monitoring of personnel work performance.
Monitored and maintained department budget, office equipment, fleet, and building maintenance, coordinated, and designed tradeshow exhibits.
Assisted in event planning both internal and external.
Processed payroll, customer invoicing, mail distribution, cash handling, bank deposits, and sales commissions.
Generated inventory purchase orders and received inventory into the management systems.
Reviewed and processed all aspects of customer bids requests and contracts won.
Operations Support Manager I Resume
Headline : An HR Administrative Professional with over 20 years of experience supporting office personnel and company executives. Detailed-orientated, organized, self-starter, and a team player with the ability to multi-task and handle a variety of tasks and responsibilities without supervision.
Skills : Bilingual - Spanish, Management.
Managed internal tracking expense database, and recorded/uploaded event information to the company database.
Served as the event contact person for event information and reservations.
Participated in branch office planning sessions.
Created meeting agendas, took meeting notes, transcribed and distributed notes.
Cleaned out/archived office managers' email on a weekly basis.
Unpacked and organized supply closet, kitchen, office storage room of promotional materials and IT equipment.
Set-up 5 offices each having a working phone, computer docking station and laptop computers.
Lead Operations Support Manager Resume
Objective : Comprehensive Business Professional revealing compelling stories to leaders regarding Operations, Client Services, and Base Management via analysis, data simplification, and metric reporting. Independent. Able to work effectively and cooperatively with others and adept at meeting high-pressure deadlines.
Skills : MS Office: Word, Excel, PowerPoint, People soft, PLM.
Performed financial accounting and reported on operations.
Worked with managers to develop budgets, maintained project actuals, completed project variance analysis, and executed month-end closing.
Conducted project cost reviews, assisted in annual budget preparation and development of SOXS and other business controls.
Assisted in the preparation of the annual budget and CapEx requirements.
Maintained & reported on a $30M financial plan.
Created and maintained a spreadsheet for project forecasts.
Analyzed business line margins identifying areas of operational excellence and improvement.
MBA In Management
Operations Support Manager Resume
Objective : To implement an operating plan that best suits the specific needs of each client. To be responsive to client concerns and to work towards resolution in a timely manner. To ensure client satisfaction and retention while maintaining company standards and profitability.
Skills : Microsoft Office, People soft Financial.
Responsible for the implementation of all commissary policies and procedures.
Trained commissary staff in day to day operations.
Reviewed and reconciled monthly P&L statements.
Attended Pre-bid conferences and assisted with proposal preparation.
Developed and implemented operational budgets.
Liaisoned between senior management and technical staff in the area of Enterprise Problem Management.
Assisted in formulating service level agreements.
Analyzed performance data measurements to ensure SLA goals were maintained.